Trusted Agent profile · London

Horton and Garton London reviews

4.8

★★★★★ Excellent

552 reviews across 3 platforms

172 King Street, London, W6 0QU

Part of Horton and Garton, see every office.

Horton and Garton's office in London, at 172 King Street, is rated 4.8 out of 5 across 552 reviews on three platforms, including 531 Google reviews rated 4.8.

Google logo

4.8 / 5

531

Reviews on Google

This office

Facebook logo

3.9 / 5

15

Reviews on Facebook

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I cannot recommend Horton and Garton highly enough both for sales and lettings. I have known John Horton for over a decade and from the first time I met him I knew he was that very, very rare thing, a trustworthy estate agent. Martin Clements is also fantastic, he has just helped me sell my flat and went beyond the call of duty to ensure the sale went smoothly, successfully navigating some really stressful issues which were out of our control. I have also used Horton and Garton as letting agents, they have always found excellent tenants and managed the property brilliantly. I have had many bad experiences with other agents locally and around the country. In the decade I have used Horton and Garton they have maintained their excellent service and always been friendly and helpful and great to deal with, they really are exceptional. I wouldn't use anyone else.

Elinor · 19 June 2014

Agent replied · 16 June 2024

Many thanks Elinor, we really appreciate the kind words. John Horton

5/5

Google

My experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough. Very helpful throughout the whole process, super knowledgeable and always fast to get back to you. The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with. Highly recommend Louise!

Hss · 17 June 2022

Agent replied · 16 June 2024

Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

We had a fantastic experience with Horton and Garton thanks to Dominika! Dominika was very welcoming as soon as we walked in the door and immediately understood exactly what we were looking to have. Dominika was so skilled at her job that she was able to find us the perfect property within 10 minutes of us walking in the door. We will definitely return to Horton and Garton with our next move!

Brian · 17 June 2020

Agent replied · 16 June 2024

Good morning Brian, Thank you very much for sharing your review with your positive experience which is always a pleasure to read and hear. Dominika has a first class reputation for client and customer service and is part of a formidable lettings and established team covering west London - W6/W12/W14 W14 and W3. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

I can absolutely and categorically recommend Horton and Garton to anyone looking to sell or buy in this area. They are honest about the price of the property which is incredibly important in getting the right people through the door. The whole process is made simple by their professional and competent team, especially Phil and Martin, the latter going out of his way to move the chain along to completion. Delighted with them in every way.

Liz · 18 June 2018

Agent replied · 16 June 2024

Dear Liz, thank you for sharing your positive experience with the sale of your Hammersmith home. I have to say that both Martin and Phil were “tested and challenged to the limit” with a very tricky chain of purchasers and sales in a rather extended 5 property chain,” however experience, knowledge and our pure persistence managing other agents and solicitors (up and down the country) ensured closure after several nail biting weeks... Liz, we are delighted for you and on behalf of the whole sales team best wishes for a white Swiss Christmas and a prosperous 2018. Kind regards, John Horton MNAEA MARLA

5/5

Google

We had a wonderful experience through out the process of buying a property in Askew Village thanks to George and his team! George is great, always responsive to all our queries, helpful with local recommendations/contacts when needed, knowledgeable and friendly!

G · 18 March 2024

Agent replied · 16 June 2024

Good morning, Thank you for your 5 Star review and it is my pleasure as the business owner to see the wonderful comments on the experience working with Horton and Garton. Kind regards, John Horton Director and Owner.

5/5

Google

Lovely, friendly and super helpful! Thanks Shiyane!

Madeleine · 16 July 2025

Agent replied · 16 April 2026

Hi Madeline, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner

5/5

Google

Ella Flood has been immensely helpful finding a house to rent in London. She was efficient, informative, and available by email, WhatsApp and phone call. It took me less than 24 hours to secure a property with her, and she made the process a lot less stressful than usual. Highly recommend!

Maria · 17 June 2023

Agent replied · 16 June 2024

Hello Maria, Welcome to Brackenbury Village, Hammersmith, W6… Thank you for your time to share the 5-Star review with your experience working with Ella in the Horton and Garton lettings team. As the business owner it is always a pleasure seeing and reading such wonderful positive comments on the customer experience. Ella is first on the telephone or Whatsapp before an email is typed out from the desktop and her ability to communicate effectively is well above his industry peers. On behalf of Ella and the lettings team best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

We have rented a flat in Hammersmith via the Horton and Garton agency and we were very pleased! Dominika was our main contact with the agency and she was very attentive, professional, helpful and understanding. She always replied promptly and we felt like we had someone looking out for us. I would definitely recommend. Thank you Dominika :)PositiveResponsiveness, Quality, Professionalism

KatalinaMegg · 17 June 2022

Agent replied · 16 June 2024

Hello Katalina, Thank you for your time to share your 5-Star review with your experience working with Dominika here at Horton and Garton lettings team. On behalf of Dom and all of the lettings team welcome to Hammersmith, W6 and best wishes settling into your new home. John Horton, Director and owner

5/5

Google

Shiyane Carpenter made our move to London so much easier. At every step she supported us and answered any queries we had so promptly, making it such a smooth process. Very professional and always ensured we were 100% happy at every step. We are thrilled with our new flat! Would definitely recommend to any of our friends - thanks again!

Nicole · 17 June 2022

Agent replied · 16 June 2024

Hello Nicole, thank you for sharing your super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Hammersmith home. Shiyane goes the extra mile to make things happen as smoothly as possible and is well respected member of the team who is supported by a great management and admin lettings team, making the move happen behind the scene. On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Shiyane is a pleasure to work with! Very professional, organised and extremely helpful!

Wioletta · 16 April 2025

Agent replied · 16 April 2026

Hi Wioletta, Thank you for your time to share and post your 5 star review working with Shiyane here at the Horton and Garton lettings team. Kind regards, John Horton, Director and Owner.

5/5

Google

I recently bought a house through H&G. They are the best local agents in my experience and the agent Tadas provided a value add service with smart advice. The big plus was he really thought about what we needed after they got to know us and applied it to the Search. Tadas was always on time and super efficient.

Keith · 17 June 2022

Agent replied · 16 June 2024

Good morning Keith, thank you for sharing your experience and your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 house and home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. As the business owner it is a pleasure to see and read this wonderful reviews and comments about the individuals who make one formidable marketing leading local team of estate agents. On behalf of Tadas and all the team we wish you the very best settling into W6 life. John Horton, Director, and owner.

5/5

Google

Martin and Louise were fantastic. They listened to what we wanted in terms of selling our property and very responsive. They got plenty of people through the door for viewings and we had a buyer writhing 3 weeks, straight through to completion within 2 months. Would highly recommend Horton & Garton, they genuinely know the area and the market better than anyone.PositiveResponsiveness, Quality, Professionalism, Value

Irene · 17 June 2021

Agent replied · 16 June 2024

Dear Irene, thank you so much for sharing your 5-Star review with regards to the recent transaction/sale of your Ravenscourt Park, W6 0 home. When we are working with the very best Hammersmith, W6 properties and clients (not forgetting buyers too) 98.9% of the time we are achieving full asking price or above. We too were delighted with the result and a great sales team effort spear-headed by Martin and Louise. All the very best with settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

George was fantastically helpful throughout the process of buying my first property.

John · 16 April 2025

Agent replied · 8 December 2024

Hi John, Thank you for your 5-Star review working with Horton and Garton on your recent transaction. There are very few straight forward sale/purchase transactions in this business and George successfully steerednavigated everyone through the process to a successful completion. All the very best settling in to your new home. John Horton, Director and Owner

5/5

Google

Great experience as a 1st time buyer with continuous help from George and the team at Horton and Garton. George was available during the whole process and made sure that both parties always find common ground. The process was smooth and was completed in nearly 2 months.

Antoine · 22 July 2023

Agent replied · 16 June 2024

Hello Antoine, thank you for your time to share the 5- Star review with your buying experience working with my colleague Georghe here at the Hammersmith Horton and Garton office. George is a highly valued member of the sales team and is well known for going the extra mile for his customers and clients. Congratulations on your move into the area and on behalf of George and the sales team welcome to W6, Hammersmith and our very best wishes settling into your new house and home. Kind regards, John Horton. Director and owner.

5/5

Google

Excellent service. Horton and Garton bring with them a wealth of in depth knowledge when dealing with the W6 residential market. Their assessment of the market and strategy to engineer a sale was spot on. John and team were faultless. Thank you for everything Simon and Family

Simon · 22 July 2023

Agent replied · 16 June 2024

Hi Simon and family, thank you for sharing your super 5 star review working with Horton and Garton and the selling experience… We have closed the circle and I cannot quite believe it that it is almost 15 years since you bought the house with Horton and Garton. How time has flown by… Thank you for your business and your trust in us and the sales team to secure you the willing and able buyer and close the sale at full asking price. It always a pleasure for me to see and read the positive comments and it was a team effort and well-done George Smith closing the sale and progressing matters to a smooth and effective exchange and completion. This is what I would call another textbook Horton and Garton sale. On behalf of all the team we wish you all the very best for 2023, Kind regards, John Horton, Director and owner.

5/5

Google

I was looking for an apartment in Fulham and Shiyane Carpenter made this process as easy as it possibly could be! She provided all the necessary info, made sure to give updates asap and was available at any moment. Overall positive experience with H&G, can recommend as a responsible agency. The whole process was very transparent and quick.

Maria · 17 June 2022

Agent replied · 16 June 2024

Hi Maria, Thank you for sharing your 5 star review with your experience working with Horton and Garton, Shiyanne and the lettings team. Best wishes settling in to your new riverside home. Kind regards, John Horton, Director and owner.

5/5

Google

We rented our first property in London through Horten and Garton. Shiyane Carpenter was very helpful and professional. She always answers our questions quickly and helps us solve it. This alleviates our anxiety about renting. Many thanks. If I have a friend who wants to rent a property, I will definitely recommend her.PositiveResponsiveness, Quality, Professionalism, Value

Dandan · 25 August 2022

Agent replied · 16 June 2024

Hello Dandan, thank you for sharing your 5-Star review with your experience securing your new rental with my colleague Shiyane. I know there is 101 things to do on top of dealing with the estate agent so hearing that Shiyane and the rentals team doing a great job is music to our ears. It’s a team effort for sure and on behalf of Shiyane and all the lettings team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith home. Kind regards, John Horton, Director, and owner.

5/5

Google

Shiyane was genuinely the most wonderful person to work with during our rental move. Everything was so professional. We are now in our happy home and have Shiyane to thank for that!

Adam · 17 May 2024

Agent replied · 16 June 2024

Hello Adam, Thank you for sharing your wonderful 5-star review working with my colleague Shiyanne on securing your new home. Welcome to Brackenbury Village and Hammersmith. On behalf of all the lettings team all the very best settling in. Kind regards, John Horton, Director and Owner

5/5

Google

I had the pleasure of working with Shiyane during my property search - During my search I was struggling to find properties I liked/properties that aligned with what I was looking for. Throughout my search I dealt with multiple agencies, but Horton & Garten came out as clear winners, more specifically Shiyane’s help. From day 1 she communicated with me on a very personal level, while also ensuring all my needs were met . After going to a viewing from her I wasn’t keen on the property and communicated that. Instead of shrugging it off and moving on, she continued to work with me until she eventually showed me my now flat (which is incredible) Throughout the process she listened to my needs and showed a genuine interest for what I wanted. Even up until the very end of the ordeal when we signed the contract. Couldn’t recommend the company or Shiyane enough!

Curtis · 17 May 2024

Agent replied · 16 June 2024

Hello Curtis, Thank you for your testimonial and 5 star review working with Shiyanne here in the Hammersmith and Shepherd's Bush lettings office. On behalf of all of the team we wish you all the very best settling into your new Askew Village, Shepherd's Bush, W12 home. Kind regards, John Horton, Director and Owner.

5/5

Google

Horton and Garton are brilliant, they constantly persevered to get us an amazing sale on our own house and juggled all sorts of obstacles to secure us the house we really wanted. A big thanks to Martin our agent there who went many extra miles to pull all the parts together and to John who runs a great business. A big thank you well done really glad we found you. Paul D

Paul · 18 June 2016

Agent replied · 16 June 2024

Dear Paul and Diana, Thank you for your review and superb testimonial! We are all very happy to conclude your sale and purchase in the very best interests of all parties... This was a very challenging chain of sales but we made it happen. No doubt we will be seeing much more of you shortly in your Ravenscourt Park house. On behalf of everyone in the team best wishes for 2016 and good luck with your forever growing to do list. John Horton MNAEA MARLA

5/5

Google

Horton and Garten assured us that they would sell our flat - and so they did at our desired price and in pretty much record time. A fantastic result! I cannot fault them in the way that they handled the sale, especially Phil Coombes. We were kept regularly updated via emails and phone calls. The whole process was incredibly stress free and efficiently managed by the whole team. Thank you!

Joanna · 26 August 2018

Agent replied · 24 August 2024

Hello Jo, Thank you for sharing your client experience with all google users. I was delighted with the result we achieved for you and securing best market price. You listened to our honest, straight forward and marketing advice/guidance and appointed Horton and Garton. When we are working with the very best properties and vendor clients I genuinely believe our sales team's property knowledge and experience working with the very best willing and able buyers make the point of difference of whether a property sells or does not... Best wishes from my colleagues Phil, Martin and myself. John Horton MNAEA MARLA

5/5

Google

For nearly ten years, H&G have done an exceptional job of managing the rental of my flat, and in recent months they've handled the sale with the same professionalism and expertise. Particular thanks to Ashley Prowse for frequently going above and beyond; and to Charlie Carroll for expertly managing the sale. V grateful to the entire team, and wish you all well.

Jamie · 17 June 2021

Agent replied · 16 June 2024

Hello Jamie, thank you for sharing your 5-Star review. Only 10 years! blink and almost a decade passes you us by. It has been our pleasure working with you and your property over the years and thank you for your continued loyalty and the business working with H&G... on behalf of my colleagues: Ashley Prowse, Charlie Carroll and all of all of the team here all the very best and see you when you are next in Hammersmith. Kind regards, John Horton, owner and Director.

5/5

Google

So glad I entrusted H&G to manage the letting of my home for the last 11 years as they have managed successive back to back lettings for the entire period with a 100% rental return.Staff continuity is good and their supplier network provides excellent value. Why bother using anyone else when this sort of benchmark is available?.

Rob · 16 April 2025

Agent replied · 16 April 2026

Hi Rob, A BIG thank you for sharing your 5 star review working with Horton and Garton as a landlord for over a decade. 'Avoiding a void' is what every landlord wants to see and delivering on securing the A1 tenant and achieving best price... and then ensuring that the property is let and managed professionally. It really is a team effort from the front office to the management and accounts. Kind regards, John Horton Director and Owner.

5/5

Google

Amazing service: kind and efficient staff, lovely and well cared for flats, very professional Highly recommended - did have a recent experience with another agency so on comparison way better Thank you George :)

Roberta · 18 March 2024

Agent replied · 16 June 2024

Good morning Roberta, Thank you for your wonderful 5 star review. Welcome to your new home. On behalf of George and all the sales team here at Horton and Garton all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Horton and Garton's Google reviewsLeave Horton and Garton a review

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Horton and Garton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent