Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery prompt and responsive and helped us greatly with searching for a flat in London and letting us know our options and the process for renting a flat as this was the first time I was renting a flat in London, being new to the city and country.
Aditi · 16 February 2026
Agent replied · 16 April 2026
Hello Aditi,
Firstly, thank you to you for sharing your experience working with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. Well done Shiyane looking after you and making the move happen.
On behalf of Shiyanne, myself and the rentals team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHorton & Garton generally - and George Smith specifically - have handled the sale of my flat brilliantly. Everything was very straight-forward, they got some really good viewings in the early days, and I accepted an offer within a week. George has been very calm, excellent on detail and advice, and has eased it all through with tact and diplomacy. I highly recommend him.
Susie · 21 August 2023
Agent replied · 16 June 2024
Hi Susie, firstly can I say thank you for your business. It is always our pleasure to be working with the very best properties, clients and buyers... and the sales team at Horton and Garton closed a "text book sale" and we were all delighted with the result. On behalf of George and myself we wish you all the very best for 2023 and hopefully we will be able to have the pleasure of working with other clients cut from your cloth. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleHorton and Garton delivered exactly what they promised - to use their local knowledge to find the right buyer for our flat. Phil Coombes mobilised the whole team to advise us on the approach to the sale. We appreciated their straightforward and realistic guidance - their valuation proved to be spot on. Louise Jones kept things running super smoothly from initial viewing through to completion and couldn’t have been easier or more pleasant to deal with.
Lucy · 17 June 2022
Agent replied · 16 June 2024
Morning Lucy, Congratulations… on the recent completion. A genuine team effort spearheaded by Phil Coombes and Louise Jones. Another textbook sale achieved. Thank you for sharing your glowing review and 5-Star experience working with Horton and Garton on your recent Shepherd’s Bush, Askew Village, W12 sale. It’s always a pleasure to read such comments how our strategy and communications with the team throughout your sale ensured you too also received the HG 5-star service. On behalf of Louise, Phil and the team we wish you the very best for 2022 and the future. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe really need to give honor and respects to whom it’s due, this agency is so far the best.. best in everything: communication, transparency the list is a long one really. Shiyane and the team are amazing. Thanks Shiyane and Fahim, although things didn’t go as expected but you guys were still the most nicest especially Shiyane.
Evelyn · 18 January 2024
Agent replied · 16 June 2024
Hi Evelyn, thank you so much to see this wonderful review. All the very best for the holiday season and for 2024. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleWe have just completed the sale of an apartment with Tadas at H&G. It was a tortuous process with the endless questions from the solicitor's, but Tadas kept us informed all the time. He was also very proactive in chasing all parties, as well as keeping us up to date at every step. He provided us with information even before we knew we needed it!
I would highly recommend Tadas for managing your property transactions.
Geoff · 17 June 2022
Agent replied · 16 June 2024
Hello Geoff, thank you for your time to share the 5-Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is well respected by his customers and clients, and he is a seasoned member of a formidable west london sales team. Congratulations on the recent completion, on behalf of Tadas and the sales team welcome to Shepherd’s Bush, W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI came to Luke at Horton and Garton as I needed to find somewhere in West London as soon as possible. Luke was the man for the job. Couldn't have been more helpful and was exactly the high-touch letting agent you need when trying to find a place to rent in such a fast moving market. Luke was on hand at all times to see the process through from start to finish and still to this day is on hand to answer my queries even once the deal was done. A top-class professional service. Thanks Luke.PositiveProfessionalism
Cameron · 25 August 2021
Agent replied · 16 June 2024
Hello Cameron, thank you for your time to share the 5-Star review with your experience working with Luke and the rental of your Shepherd’s Bush, W12 home. Luke’s superb work ethic is a breath of fresh air and I must also mention the super-efficient lettings and administration team who also make any tenancy happen. On behalf of Luke and the letting team closing the deal and securing the let so quickly, welcome to Shepherd’s Bush, W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe sold our flat with H&G and have had a brilliant experience from start to finish. We knew they had a good reputation locally, and it is well deserved. The team were professional and enthusiastic. From the initial valuation discussions it was clear they had a lot of local knowledge, and were very helpful with their thoughts on the market.
We got a lot of viewings very quickly, and then an offer. Phil was extremely helpful throughout the entire process. His communication was always clear and helpful and he always went the extra mile to make sure everything went smoothly. I would highly recommend them to anyone living in the area.PositiveResponsiveness, Professionalism
Olivia · 25 August 2021
Agent replied · 16 June 2024
Hello Olivia, thank you for sharing your 5-star review working with Horton and Garton on our recent sale of your Wendell Park, W12 property. Phil Coombes is a highly valued and experienced member of team at Horton and Garton. Phil's first-class customer service, communication skills and work ethic ensure a smoother transaction and selling experience for sellers and buyers alike. On behalf of all the sales team best wishes. John Horton MNAEA MARLA.
★★★★★ 5/5
GoogleLovely people & very efficient. Shiyane was a great help throughout the entire process and I couldn't recommend her more.
Judah · 12 July 2025
Agent replied · 16 April 2026
Hi Judah,
A BIG thank you to you for sharing your experience and your wonderful review working with Horton and Garton. Kind regards, Director and Owner.
★★★★★ 5/5
GoogleAlliyah has been so great throughout the entire process of searching for a rental property right up to move in day, couldn’t have asked for anyone better!
Niamh · 16 April 2025
Agent replied · 23 October 2024
Hi Niamh, Thank you for sharing your 5 star positive review working with Alliyah and Horton and Garton on the rental of your new Ravenscourt Park, Hammersmith home. On behalf of Alliyah and all of the team for making your move happen we wish you all the very best settling in. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleNobody enjoys looking for a new rental property, especially after 8 years in one place, we were lucky enough to meet Dominika who assured us that the right property was out there for us. We found Dominika relentless in her search on our behalf, she listened to what we needed and almost made it a mission to find us something, which was duly noted and always appreciated, we have since finished our search and found something through connections, but felt it was important to say thank you and credit where credit is due for going above and beyond, Thank you Dominika.PositiveResponsiveness, Professionalism
Olivia · 17 June 2021
Agent replied · 16 June 2024
Dear Olivia, thank you for sharing your review on your recent experience in your search for a family home in Hammersmith. Dominika has a first-class work ethic and continuously demonstrates customer service skills which many other estate agents could only wish for. Best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGreat service from the entire team, from accommodating us into their very tight schedule from visits and viewing the property - thru to exchange stage. The entire team where just simply amazing. Special shout out to Tadas, who was always there, holding our hands all through the way. Tadas was patient and always reassured us each time we thought things weren't going as fast as we wanted it to. He gave us 100% customer service and guidance, simply amazing.
Thank you so much.
MorrisPositiveResponsiveness, Quality, Professionalism
Morris · 17 June 2021
Agent replied · 16 June 2024
Hello Morris,
Thank you for sharing your super 5 Star review with your recent experience working with Tadas, Horton and Garton on the purchase of your Ravenscourt Park, Hammersmith W6 new home. Tadas is well respected member of a quite formidable sales team and his customer service skills, understanding of the business and his seasoned experience in the sales negotiations throughout the transaction is the reason why he is working with the west london market leading No.1 estate agents. On behalf of Tadas and all the sales team we wish you all the very best settling into your new home this summer. Best wishes, John Horton, MNAEA MARLA, Director and Owner.
★★★★★ 5/5
GoogleDominika was super helpful in our hunt for a new apartment in Ealing. She organised a viewing really quickly and was very friendly and answered any questions we had. There was a bit of maintenance work required on the property and she kept us up to date with the progress of it all. There was also a bit of back and forth on the landlord’s side with them accepting someone else’s offer then choosing to go with ours, and Dominika called us every time there was an update to keep us in the loop! Overall I had a great experience with Horton and Garton and we got the property we really wanted! Thanks again!PositiveResponsiveness, Professionalism
Shane · 17 June 2021
Agent replied · 16 June 2024
Hi Shane, A big thank you for you sharing your 5 Star review with your experience working with Dominika in our lettings team. Dominika is a key member of a formidable, experienced team of professionals who go the extra mile to deliver an exceptional customer service experience. As the owner of the business it is always pleasing to see and hear this positive feedback and comments. Best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI chose Horton and Garton because of Phil Coombes, who made the initial onsite visit. He was charming to deal with, knows the local area well and understood the selling points of my flat without having to spell it out. Ours was a tricky sell, above a closed shop, no garden in the pandemic year, but he ( and Charlie) bought in great leads of the exactly the right demographic.
When we hit a few bumps Phil knew how to smooth them out and about felt he was on my side throughout the process.
Horton and Garton have an intelligent approach, are up for a discussion when you need to change tack and it felt like a personalised service. Thank you Phil, Charlie and the team.PositiveResponsiveness, Quality, Professionalism
The · 17 June 2021
Agent replied · 16 June 2024
Hello Nahid, thank you so much for sharing your 5 Star review with your recent experience selling your Ravenscourt Park, Hammersmith, W6 home with Horton and Garton. Phil and Charlie work within a formidable team of estate agents who are professional, honest, and very credible within our business. Your decision to appoint and work with Horton and Garton and our success with the sale of your home has further extended our track record as the market leading number 1 estate agents in Hammersmith, and hopefully we will continue to work with likeminded, genuine, willing, and able vendor clients like yourself going forward. It is always our pleasure to be working with the best properties, and clients. On behalf of Phil and all the sales team we wish you all the very best with your move to out of London to the countryside! Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have had the most amazing experience with Horton and Garton, especially Dominika. She took me around all available properties within my budget in a day and made me feel so at ease when giving my opinions. She managed to show me round my dream flat in the perfect location for work and managed to sign the contract and move in within 2 weeks of viewing thanks to her hard work!
Couldn't recommend enough and if you get the chance to go out with Dominika don't hesitate, she is amazing!!!
Erika · 17 June 2021
Agent replied · 16 June 2024
Hi Erika, thank you for sharing your 5 Star review on your experience working with Dominika and the rentals team letting your wonderful Ravenscourt Park, Hammersmith, W6 apartment with us. Dominika is part of the market leading and number 1 lettings agency in hammersmith and when we are working with the very best properties and landlords we work with the very best of tenants. On behalf of all the team we wish you all the very best settling into your new Hammersmith home and give us a wave when you are walking past the office! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleBrackenbury Village is a fantastic area and we knew we wanted to stay here but needed more space. We have trusted the team at Horton and Garton since we rented our first flat through them, and they have provided great advice and guidance through our entire buying process. The whole team (Martin, Phil, Charlie, Louise and Tadas) have been a fantastic resource and nothing is too much trouble - they helped us sell our house and found us the perfect new one!
Meghan · 17 June 2021
Agent replied · 16 June 2024
Hi Meghan, thank you for sharing your super review which is our landmark 250th review... Your history working with HG over the last decade as landlord, seller, and buyer - is what I would almost call an estate agents "double brace". You remain very much a Brackenbury Village local and on behalf of all of the team we wish you all the very best with the move and settling into your wonderful family home. Kind regards, John Horton
★★★★★ 5/5
GoogleI can not recommend Martin and the team at Horton and Garton highly enough.
We are due to complete in a couple of weeks and they made finding a buyer a simple and straight forward process. In the past we have had some bad experiences with estate agents however Martin, Phil and Charlie have restored our faith in the profession! We have found their honest, friendly but knowledgeable approach very refreshing.
Martin has assisted us with every aspect of not just our sale, but also our purchase which is via another agent. Martin has always been willing to go that extra mile on our behalf and always with a friendly smile. He has great local knowledge and an excellent understanding of the market.PositiveResponsiveness, Quality, Professionalism
Jenny · 17 June 2021
Agent replied · 16 June 2024
Morning Jenny, Thank you for sharing your 5 Star review with your experience working with the Horton and Garton sales team. Martin Clements, Sales Manager, leads a formidable sales team ( Phil, Charlie, Jane and myself) and it's our genuine local knowledge, seasoned experience and longevity working with the very best properties (and clients) in Ravenscourt Park, Hammersmith, W6 0 which reaffirms our position as the market leading and number 1 "go to" agent in this postcode. Best wishes with your imminent move and settling in to your new home and no doubt the team will see you very soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProbate Sale
I would highly recommend Horton and Garton.
They were professional throughout, efficient and friendly.
I dealt with Phil , Louise and lastly with Martin as the sale of the property was quite challenging at times. However, H & G kept going and were enthusiastic and committed to the end.
All the agents kept me well informed and updated at all times which was a positive sign of their commitment and was very re-assuring as I live in Sussex so am not local to the property.
I think the team are positive proof that an independent Estate Agent gives a far more personal service and I rate H & G services highly.
Sue · 17 June 2021
Agent replied · 16 June 2024
Dear Sue, thank you for sharing your 5-star review with your recent experience in the sale of your Shepherd's Bush probate house sale. We were delighted with the result and yes, this transaction has its challenges, as does every property sale, but we overcame. On behalf of my colleagues Louise, Phil, Martin, and all the sales team all the very best for 2021. Kind regards, John Horton Director and Owner, Horton and Garton.
★★★★★ 5/5
GoogleWe’ve just sold through Horton and Garton and couldn’t be more delighted with the experience.
The whole team were so easy to work with from start to finish. From the initial advice about marketing our property, which was spot on, to the support on the day of completion, we had total confidence in their work.
Phil was totally professional and a pleasure to work with. He understood quickly what kind of buyer our property was right for, and brought the right people round to view. He was always available to discuss the process and how the transaction was going - communications were really smooth.
It was the easiest, most stress-free sale ever: we had an above asking price offer within a week of launching, and exchanged just two months after we put it on the market. It was so hassle-free I can hardly believe we’ve actually sold!
I have already recommended Horton and Garten to friends, and will continue to do so. Many, many thanks.
Camilla · 17 June 2021
Agent replied · 16 June 2024
Hi Camilla,
Thank you very much for sharing your five star review with the recent exchange and completion of your Wendell Park family home.
It was truly our pleasure working with you too. The very best houses always sell well with Horton and Garton. On behalf of Phil, Martin and the rest of the sales team wish you all the very best. John Horton, Director and owner.
★★★★★ 5/5
GoogleWe have been both a buyer and seller with Horton and Garton. We were impressed by their professional attitude when we bought our house in 2015. In particular, Martin Clements intervened at the right times to keep our purchase moving without being pushy. We have just sold through Horton and Garton because we felt their understanding of the subtleties of the local market would be invaluable and they would help us achieve a fair result. Charlie and Phil were brilliant and it was a pleasure to work with Martin again. We would not hesitate to work with Horton and Garton in the future.
Siobhan · 17 June 2021
Agent replied · 16 June 2024
Hello Siobhan and Andrew, Congratulations all around and I here you have already made the move overseas! Thank you for working with us (again...) you transformed and styled your "fashionably unmodernised project" in to one of the very best houses in Brackenbury Village, Hammersmith, W6. Keep in touch and on behalf of all of the sales team, Martin, Phil, Charlie, Jane and myself we wish you both all the very best. Kind regards, Joh Horton MNAEA MARLA
★★★★★ 5/5
GoogleA remarkable real estate agency with flawless service. Their team is effective, amiable, dynamic, and highly skilled. Despite the current challenging renting situation in London, I had a positive experience of renting a flat through Horton and Garton. A special appreciation and thanks to Shiyane Carpenter for her constant availability, friendliness and ensuring a seamless and stress-free transition into my new home :)
Nicole · 17 June 2023
Agent replied · 16 June 2024
Hi Nicole, Thank you for sharing your 5 star review and welcome to Hammersmith. Always a pleasure to see such an amazing review which proves genuine customer service and estate agency communication is a real skill and well done Shiyane and the lettings team moving you in. On Behalf of Shiyanne and all of us here at Horton and Garton we all wish you the very best settling into your new home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleFahim was incredibly helpful throughout the lettings process, very professional and always punctual. Sabina was also excellent, handling everything with great professionalism. I highly recommend their service!
Atul · 16 April 2025
Agent replied · 8 December 2024
Hello Atul, Thank you for your tiome to post your 5-Star review working with Fahim and Sabina on the rental of your new Hammersmith home. Always a pleasure to see and hear the positive comments. On behalf of all the team best wishes settling in. John Horton, Director and owner.
★★★★★ 5/5
GoogleHad an extremely stress free renting process with Shiyane. Thanks!
Abby · 14 October 2026
Agent replied · 16 October 2026
Hi Abby,
Thank you for your lovely review! I am delighted that Shiyane Carpenter made finding and renting your new home such a stress-free experience.
Shiyane’s professionalism, friendly approach and excellent communication reflect the high standards we pride ourselves on at Horton and Garton.
Our experienced Lettings team works equally hard for tenants and landlords, ensuring properties are let efficiently, the right tenants are found and everyone receives a first-class service from start to finish.
Thank you for choosing Horton and Garton, Abby. We wish you every happiness in your new home!
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleI recently completed on the purchase of a house in W12 through Horton and Garton. The excellent Louise Jones first showed me the house in February and just over 3 months later we moved in. Louise has been very helpful and good-humoured throughout the purchasing process, answering all my questions promptly by phone or text, and following up whenever required. I would use Horton and Garton again and recommend them without hesitation.
Vanessa · 17 June 2022
Agent replied · 16 June 2024
Hello Vanessa, thank you for your textbook 5-star review. (At least we know the alarm works very well!). Always a genuine pleasure to hear and see the comments and it our pleasure when we are working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Louise and all the sales team we wish you and Nicholas the very best settling into your new Wendell Park, W12 home. Kind regards, John Horton MNAEA MARLA, Director and owner.
★★★★★ 5/5
GoogleJohn and the team at Horton and Garton are wonderful! Industry experts, with a personal touch who go above and beyond in working with their clients. It was a pleasure working with them. They really are set aside from other mainstream agencies. I wouldn't hesitate to use Horton and Garton again in the future.
Layla · 19 December 2023
Agent replied · 16 June 2024
Hi Layla, thank you for your time to post your 5 star review. We do our best but the real difference is working with the very best properties and clients. All the very best for 2024. kind regards, John Horton Director and Owner
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