Trusted Agent profile · London

Horton and Garton London reviews

4.8

★★★★★ Excellent

552 reviews across 3 platforms

172 King Street, London, W6 0QU

Part of Horton and Garton, see every office.

Horton and Garton's office in London, at 172 King Street, is rated 4.8 out of 5 across 552 reviews on three platforms, including 531 Google reviews rated 4.8.

Google logo

4.8 / 5

531

Reviews on Google

This office

Facebook logo

3.9 / 5

15

Reviews on Facebook

This office

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6

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Shiyane from Horton & Garton did a fantastic job in helping me find a place to rent in West London. She constantly kept me updated and was so warm and friendly!

Mariana · 16 August 2026

Agent replied · 16 October 2026

Hi Mariana, Thank you so much for your wonderful 5-star review and for taking the time to share your experience with us. We’re delighted to hear that Shiyane did such a fantastic job in helping you find your new rental home in West London. Her warm, friendly and proactive approach, together with her excellent communication and commitment to keeping her clients updated throughout the process, is exactly the level of service we strive to provide at Horton and Garton. I know Shiyane will be absolutely delighted to receive your kind words and to hear that she made your search for a new home such a positive experience. Thank you again for choosing Horton and Garton and for your kind recommendation. We wish you all the very best in your new home. Kind regards, John Horton, Director and Owner

5/5

Google

I’m writing on behalf of myself and my partner who worked with the most wonderful Alliyah in our process of finding our first place together. Alliyah has been so helpful through and through the entire process and has eased a lot of stress and we are eternally grateful. Thank you Alliyah!

Holly · 23 September 2024

Agent replied · 23 October 2024

Hi Holly, Welcome to Hammersmith riverside and thank you for your time to post your % star review working with Alliyah. Some of the greatest British films have been used as a backdrop only 100 meters away from you ranging from James Bond - No time to Die, Amy Winehouse, The Pistols, Bohemian Rhapsody, Sliding Doors, Quadrophenia, the list goes on... On behalf of Alliayh and all of the lettings best wishes settling in. Kind regards, John Horton Director and Owner.

5/5

Google

Horton & Garton were communicative and accommodating throughout our process of renting a flat in Ravenscourt Park. Shiyane Carpenter in particular was a pleasure throughout and made things incredibly stress-free

Edward · 16 August 2026

Agent replied · 16 October 2026

Hi Edward, Thank you so much for your fantastic 5-star review and for taking the time to share your experience. We're delighted to hear that your move to Ravenscourt Park was such a positive one and that our lettings team made the process smooth from start to finish. Clear communication, professionalism and making the rental journey as stress-free as possible are at the heart of what we do, so it's wonderful to know we delivered on that. Shiyane will be especially pleased to read your kind words. She is a valued member of our lettings team, and her friendly, proactive approach and attention to detail make a real difference to our clients. Thank you once again for choosing Horton and Garton. We hope you're very happy in your new home and wish you all the very best. Kind regards, John Horton Director and Owner

5/5

Google

10/10 recommend. Super friendly agency. We are new rental tenants and the care and guidance that we have been shown has been exceptional. I even got locked out early on and they ran over to show me how to get back in. Everything has been very smooth and I wouldn't hesitate to recommend this agency. Special thanks to Shiyane!

Kathryn · 18 March 2024

Agent replied · 16 June 2024

Hi Kathryn, Thank you so much for your 5 Star review. It is always a pleasure to see and hear the positive feeback and comments about the rentals team and well done Shiyanne making the move happen as smoothly and efficiently as it did. Best wishes, John Horton Director and Owner

5/5

Google

We had such a great experience with Alliyah from Horton and Garton. She was so incredibly helpful from the outset and had no problems answering any of our questions or concerns. She was always so positive and warm over the phone it was truly a lovely experience. Definitely the best experience we’ve had with an estate agent to date

Eva · 10 December 2025

Agent replied · 26 December 2025

Morning Eva, A BIG thank you from us her at the Horton and Garton West london Lettings team. Welcome to West London and Ravenscourt Park. It is my pleasure see such positive comments on the customer experience with Alliyah and the lettings team here Horton and Garton. All the very best settling in to your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

I'm a first time buyer and I have recently bought a flat with Horton and Garton. During this process, I have worked with Tadas Kaziukonis. He was very supportive throughout the whole process, always making sure that I was updated on the progress in a timely manner. He was also tireless in making me understand the setbacks we had during the buying process, in a manner that was reassuring without pressuring me to speed up any decisions. I'm very happy with the service, thank you Tadas!PositiveResponsiveness, Quality, Professionalism

Leonor · 17 June 2022

Agent replied · 16 June 2024

Hello Leonor, thank you for your time to share the 5 Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike. Congratulations on closing the deal and on behalf of Tadas and all the team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.

5/5

Google

We worked with Tadas from Horton and Garton for the purchase of our house near Ravenscourt Park. It has been an absolute pleasure to work with Tadas. He is very professional, knowledgeable and nice to work with. Since our initial calls, Tadas frequently updated us about the market and any new properties suiting our specific requirements. He was very supportive and helpful in the communication between us and the seller, and also provided us a lot of additional support with local knowledge (finding local builders, roofers, architect, solicitors, etc). He also followed closely with the case once the offer was accepted and offered us many help and support in the process. We are very pleased with him and thankful for all his help! We would definitely recommend him (and Horton and Garton) to any friends looking to buy or rent a property in this area.PositiveResponsiveness, Quality, Professionalism

Helen熊熊 · 17 June 2022

Agent replied · 16 June 2024

Hello Helen, thank you for your wonderful review and comments with your experience buying a home through Horton and Garton and working with my colleague Tadas. Tadas’s approach to business is very much “old school estate agency” and good old fashioned customer service and his level of communication and agency experience in the job is well above many others within industry peers. Congratulations and great news on completing on your new Brackenbury Village house and home! On behalf of Tadas and the sales team all the very best in of Hammersmith, W6. Kind regards, John Horton. Director and owner.

5/5

Google

Thank you so much To Tadas at Horton and Garton for helping so much to get my purchase through. It was a very difficult transaction and took many months, but every time nothing seemed to be happening Tadas kept up with everything and chased solicitors and co-ordinated information. Nothing was too much trouble, and i am so grateful for his calm response to manic calls and emails. Even rushing around London on the final day to make everything happen. I can't praise him enough and would highly recommend to anyone. Many thanks, Tadas and H&G

C · 17 June 2022

Agent replied · 16 June 2024

Hello Catherine, thank you for your time to share the 5-Star review with your buying experience working with the Horton and Garton sales team in particular my colleague Tadas, here in the Hammersmith, W6. Tadas demonstrates excellent customer service, and his first choice of communication is always the telephone first not the email and has years of seasoned experience and knowledge above his industry peers. Congratulations and great news on seeing the sale through! On behalf of Tadas and the sales team all the very best. Kind regards, John Horton. Director and owner.

5/5

Google

We engaged Horton & Garton after several frustrating and, ultimately, fruitless months with another estate agent in the area and were immediately struck by the different feel we got from Martin on his visit to value our property. He was clearly very knowledgeable about the local housing market and honest in his assessment of current sales and prices. From the outset, we felt that the team there were working hard for us, and importantly, given our previous experience, were communicating with us on a regular basis, providing solid and honest feedback. We ended up with a number of offers on our property and, once we had decided which to accept, initially Phil, and then Charlie were on hand to provide any guidance that we needed (our first property sale) and to make sure that timelines were being met by the buyers. A professional team who did a great job for us. Wish we'd gone to them from the start.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 17 June 2022

Agent replied · 16 June 2024

Hello Mark, thank you for sharing your 5 Star review working with Charlie and Phil and the sales team on the recent and successful exchange/completion of your wonderful Askew Village, Shepherd's Bush, W12 property. Sometimes, when the first agent fails to sell a property it can be a challenge being the appointed “second agent” especially as estate agents may appear to all, to do the same job… as your experience states it’s not what we do… it’s how we do it… and being frank and transparent we simply do it better than others… It is a team effort, and we all share the local knowlege, and a professional edge to communicate with our buyers and vendors in a clear and succinct manner and keep our business business. On behalf of all the sales team we wish you and Anna Rose all the very best settling into your new home. Kind regards, John Horton Director, and owner.

5/5

Google

I have just completed on the purchase of my first ever home through Horton and Garton, with Louise, the best agent I could ever ask for. Louise is professional, dedicated and result oriented, helping me throughout the incredibly stressful few months of purchasing a property. I was very well looked after as a client and Louise was always available to answer all my doubts. I would like to give a huge praise to the H&G team and especially Louise, for all your hard work and dedication in making my dream of owning a property, a reality!PositiveResponsiveness, Quality, Professionalism

Sarah · 17 June 2022

Agent replied · 16 June 2024

Hello Sarah Thank you for your time to share your 5-Star review with your experience working with Louise. Welcome to Ravenscourt Park, Hammersmith W6 and best wishes settling into your new home. John Horton. Director and owner

5/5

Google

After many years of renting, we, despite being excellent tenants, had a lot of experience with estate agents and we were nervous about finally purchasing a place and the many purchase pitfalls I’d heard about. Charlie Carroll at Horton & Garton, utterly smashed my negative preconceptions. As first time buyers, nervous and 100% out of our comfort zone… he reassuringly guided us in a brilliant purchase. Out of our depth, he was able to take us through the process and I wholeheartedly and thankfully recommend Charlie and the team at Horton & Garton. Thanks Charlie! You’re the bee’s knees’.

Shura · 17 June 2022

Agent replied · 16 June 2024

Hello Shura, thank you for sharing your review and 5-Star experience working with Charlie Horton and Garton on your recent purchase. Congratulations… you have now moved in! It is a genuine pleasure for me to see and hear your comments how Charlie managed the transaction and Charlie endeavours to ensure his clients and customers are also receiving a 5-star service. On behalf of Charlie and all the team we wish you the very best settling into your new Stamford Brook, Hammersmith, W6 home. Kind regards, John Horton Director and owner.

5/5

Google

I owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her! I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications. Thank you H&G and especially Louise! xxPositiveResponsiveness, Quality, Professionalism

Alex · 17 June 2022

Agent replied · 16 June 2024

Hi Alex, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

5/5

Google

Horton and Garton have been simply brilliant, I can’t recommend them highly enough. At our first meeting with Phil, we were charmed by his enthusiasm for our property, and reassured by his very clear explanation of how they planned to market it and what our next steps should be. He made us confident that Horton and Garton were the right estate agents for us. The whole team worked hard to bring a huge number of prospective buyers to view, and then after we accepted an offer, Tadas went above and beyond to steer us towards successful completion. Thanks guys!

Jane · 17 June 2022

Agent replied · 16 June 2024

Hi Jane, thank you so much for sharing your 5-star review. And a BIG thank you for instructing us with the sale of your Wendell Park, Shepherd's Bush, W12 house and home. It is a privilege to have the opportunity of working with the very best houses and homes (and clients) and buyers too. Phil and Tadas are two very able team players and form part of a formidable west London team. Wishing you all the very best in your new home. Kind regards, John Horton MNAEA MARLA, Director and owner.

5/5

Google

Shiyane was the most positive cherful letting agent ever. She was super helpful and insightful helping me during my stressful property search. And she made my day with her contagious positivity. 🤗 …

Deniz · 16 April 2025

Agent replied · 28 December 2024

Hi Deniz, thank you for your time to post and share your 5 star experience working with Shiyane and your property search with Horton and Garton. Best wishes settling into your new home. Kind regards, John Horton, Director and owner.

5/5

Google

I have had the enormous pleasure of buying and selling property through Horton and Garton for the best part of 30 years. They've never let me down, have always been honest, professional and courteous and charming to deal with. In short they're a really good bunch and just lately Hugh Wright has done a superb job selling my flat in this very difficult market. I wouldn't use anyone else.

Samantha · 26 August 2025

Agent replied · 9 September 2025

Hi Sam, Thank you for sharing your selling experience with Horton and Garton with a super 5 star review… That’s a long time for both of us… and we are still talking and friends. Selling a property can be one of the most stressful times in any sellers/buyers life and often it’s the largest and most expensive purchase/sale and after a long time in this business best advice and guidance to all parties is the difference between achieving the right result. A team effort and a 10/10 all round I would say… On behalf of Hugh and all the sales team here at Horton and Garton all the best and see you in Ravenscourt Park soon. Kind regards, John Horton, Director and Owner

5/5

Google

I was worried and struggled to find my new flat, but after I met Horton & Garton, especially Shiyane, she made me feel comfortable and tried her best to help me. Thanks to her, I could find a flat that I liked, and she helped me with everything until I moved in, taking care of me. I appreciate her and highly recommend her!

Jiye · 19 November 2023

Agent replied · 16 June 2024

Hello Jiye, thank you for your time to share the 5-star review with your experience working with Shiyanne and the rental team with rental of your new Hammersmith home. It is such a pleasure to read and see such wonderful comments about my colleagues and the lettings team, securing the property and managing the set-up of the tenancy agreement smoothly and effectively. On behalf of Shiyanne and the letting team in closing the deal and making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Horton and Garton were extremely helpful and responsive during our recent property search. We worked with Fahim and found him to be a friendly, professional and efficient guide in helping us to find a rental property in a matter of weeks. Thank you for all your help!

Isabel · 23 September 2024

Agent replied · 23 October 2024

Hi Isabel, Thank you for your 5 star review working with Horton and Garton and the rental of your Ravenscourt Park, Hammersmith, W6 home. It is always a pleasure to read and see such wonderful customer reviews. All the very best settling in to your new home. Kind Regards, John Horton, Director and Owner

5/5

Google

I had an excellent experience renting a flat through Horton and Garton. They were professional, attentive, and made the entire process smooth and stress-free. Fahim, Michael, and all staff members were knowledgeable and quick to understand my needs, showing me properties that perfectly matched my preferences. Communication was always prompt and clear, and they guided me through the paperwork with ease. Additionally, while moving in, the support has been continued by Alanna to make sure everything was in place. Their genuine care and attention to detail stood out, making renting my new flat an enjoyable experience. I highly recommend Horton and Garton for their outstanding service.

Fares · 16 April 2025

Agent replied · 8 December 2024

Hello Fares, thank you very much for posting and sharing your 5-Star review with your experience of working with Fahim, Michael, Alanna and the rentals team. All the very best settling in to your new home. Kind regards, John Horton Director and Owner.

5/5

Google

I would like to highly recommend working with Horton & Garton. We first met Louise over two years ago when we were house hunting. She was really easy to talk to and we immediately had a lovely rapport. It can be a bit weird wandering around someone else’s house but she makes it all feel very comfortable! We eventually did find our home and we still see Louise in the area showing others around. We always get a wave! In fact, she has become a great support in advising us on our rental property. Importantly, she brings other experts in to help and we have also had some great rental advice from her colleague, Aggie. It can sometimes feel overwhelming but they are great at summarising everything on email for you to refer to afterwards. They have certainly helped find a landlord rental outcome that works really well for us and they did it whilst also having friendly chat and a few laughs. Who better to show you around other people’s houses?!

John · 16 April 2025

Agent replied · 8 December 2024

Hello John and Jose, Thank you for your super 5 Star review working with Louise at Horton and Garton, Chiswick, W4. It is always my pleasure to see and read such positive comments. John Horton, Director and Owner.

5/5

Google

Horton and Garton has a great selection of flats in the West London area. Fahim Abdul was very helpful in every part of the renting process, keeping me updated on each step.

Artur · 16 April 2025

Agent replied · 8 December 2024

Hi Artur, many thanks for sharing your five star review working with Fahim at Horton and Garton and the move in to your new home. On behalf of all of the rentals team we wish you all the very best settling in to your new home. John Horton, Owner and Director.

5/5

Google

I was supported by Mohammad and it was very helpful to get my new flat i really appreciate

Darly · 4 October 2026

Agent replied · 11 October 2026

Hi Darly, Just a quick note to say that your 5-star review should be posted to another firm as we do not have any record of your name on our database - CRM and Mohammad the estate agent somewhere else is missing your 5 Star review. Kind regards, John Horton Director and Owner

5/5

Google

Great experience with Shiyane Carpenter who was extremely helpful in our search for a new flat!

Leah · 13 October 2026

Agent replied · 16 October 2026

Hi Leah, Thank you for sharing your positive experience with Horton and Garton on your rental search whilst working with Shiyane. Best wishes settling onto your new home. Kind regards, John Horton Director and Owner

5/5

Google

We loved working with Emma she was so very efficient and helpful from start to finish

Evie · 10 October 2026

Agent replied · 16 October 2026

Hi Evie, What a lovely review to receive, and thank you for recognising Emma’s hard work throughout the sale of your family's Shepherd’s Bush, W12 house and home. This was certainly not a straightforward transaction! It was a protracted and challenging journey for both seller and buyer, but Emma’s experience, determination and calm, pragmatic approach ensured that everyone remained focused on achieving a successful completion. Finding a buyer and agreeing a sale is only part of good estate agency. It is when complications arise that an experienced agent really earns their stripes and the fee. Emma’s persistence, excellent communication and ability to navigate difficult situations made all the difference in getting this sale successfully over the line. For homeowners considering selling in Shepherd’s Bush and W12, this is exactly the service we pride ourselves on at Horton and Garton: honest advice, genuine local knowledge, finding the right buyer and, importantly, the experience and determination to see the sale through to completion. Thank you again for trusting Emma and our Hammersmith sales team with the business and your instruction for Horton and Garton. We are delighted to have achieved a successful outcome for everyone involved. Best wishes to you and the family going forward. Kind regards, John Horton Director and Owner

5/5

Google

Matthew Clarke was looking after our purchase and he was excellent. Extremely quick and efficient with communication, very determined and resolved to move things along as quickly as possible, and a friendly and positive influence on our overall experience. Thank you so much, Matthew!

Tom · 16 October 2024

Agent replied · 23 October 2024

Hi Tom, Thank you for your 5 Star review on your recent transaction working with Matthew here at Horton and Garton. It is always a pleasure to see and hear such positives reviews as we all know the house buying and selling process can be a challenging and often stressful period. On behalf of Matthew and all the sales team best wishes settling in to your new home. John Horton Director and Owner.

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