Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleShiyane is an absolute star. Such a pleasure working with her. She was so helpful throughout the whole process!
Nicole · 11 December 2025
Agent replied · 26 December 2025
Hello Nicole, Thank you for your 5 Star review working with Shiyanne here at the Horton and Garton West london Lettings team.
Welcome to West London and a BIG thank you from us all here for the wonderful review. It is always a real pleasure to hear and see such positive comments on the customer experience with Horton and Garton. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleThank you, Michelle!
Michelle was incredibly helpful when it came down to the "short strokes" of our purchase, facilitating last minute inspections with builders and liaising with vendor, ensuring that vacant possession was properly provided on sale completion.
She did everything with a big smile on her face and was very kind looking after Stella, our daughter, whilst my wife and I looked around the property.
A charming, kind and tenacious person to work with! Thank you.
Henry
Henry · 17 June 2023
Agent replied · 16 June 2024
Hi Henry and Sarah, Welcome to Hammersmith and Brackenbury Village living. Thank you for sharing your super 5-Star review and on behalf of Michelle and all of the team here at Horton and Garton all the very best settling into your wonderful new home. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleThe team at H&G have been brilliant. They have real local knowledge of the area and demographic, and were quickly successful in helping me to get a good offer on my house. They worked extremely hard, leaving no stones unturned, to clinch the deal, not just with my own buyers but when problems emerged further down the chain, they sorted them even though it was not their responsibility. Total dedication to getting the sale through. I highly recommend.
Helen · 19 August 2025
Agent replied · 9 September 2025
Morning Helen,
Thank you for first for your business and decision to work with Horton and Garton and also for your super 5 star review.
The marketing and sale of your Brackenbury Village house was a text book transaction but not without its challenges and was a story of four chapters… both your sale and purchase, your buyers sale and purchase… the highs and lows, twists and turns, ups and downs and good old fashioned estate agency working around clock with the stakeholders, circumnavigating the challenges of a tricky chain and still keeping a positive outlook when others may not have shared the same viewpoint.
I can confidently say less experienced estate agents would not have achieved the end result and we did what we said we would do and we got you moving.
On behalf of Hugh and all the sales team here at Horton and Garton we wish you the very best with the move.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleHad a great experience with Horton and Garton ! Even with all the ups and downs that buying a home brings, our agent George was excellent, extremely helpful and went above and beyond to get it all sorted.
Definitely recommend them.
Leticia · 16 April 2025
Agent replied · 28 December 2024
Hi Leticia,
A BIG Thank you for your time to share your 5 star experience working with Horton and Garton. George expertedly navigated a 'slightly more complex conveyance process' and congratulations to all now the purchase is completed. On behalf of George and all of the sales team we wish you well settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleJohn and his team are an amazing bunch of professionals! They guide us through a difficult process of decision making. Everybody involved shared their in-depth knowledge of the area and sale process. That allowed us to make all the right …
Jarosław · 16 April 2025
Agent replied · 16 April 2026
Hi Jarek, Thank you for your business and we were all delighted with the result. It is always a pleasure seeing and hearing these comments post completion as I am sure you are adjusting not having to speak to your estate agent or solicitor … More
★★★★★ 5/5
GoogleHugh was amazing in helping us buy our first home! Super organised, really easy to get hold of and gave us regular updates and assurances. Definitely recommend :)
Navi · 2 September 2025
Agent replied · 16 April 2026
Hello Nav,
Another BIG thank you to you for sharing your buying experience with Horton and Garton with a super 5 star review.
Always my pleasure to see and read such positive comments. If this job was an easy one then there would be more younger people coming in to the business and industry…
You have a great property, enjoy your garden and the rest of a sunny 2025… and on behalf of Hugh, myself and all the sales team here at Horton and Garton we wish you the very best settling into your new home and surroundings.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleGreat experience and professional service - prompt responses to messages and calls. Worked with George Smith who was available every step of the way and ready to answer any questions
Keith · 12 August 2025
Agent replied · 9 September 2025
Morning Keith,
Thank you for sharing your buying experience with Horton and Garton with a super 5 star review.
What more can be said… this was a text book purchase and sale. A pleasure and a delight, and at the same time, a rarity, however when we are working with the best properties, clients sellers and buyers, solicitors, surveyors (and estate agents) the conveyance process is much smoother…
Welcome to West london and on behalf of George and all the sales team here at Horton and Garton we wish you the very best settling into your new house and home.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleI would definitely recommend Horton and Garton. I found everyone I worked with, and in particular Hugh, to be very professional, helpful and communicative. They were instrumental in helping to complete the sale of my property within the necessary time frame.
Olivia · 6 April 2025
Agent replied · 16 April 2026
Hello Olivia,
Thank you for sharing your 5 Star review working with Horton and Garton and the sale of your Brackenbury Village home. You completed the full circle buying with Horton and Garton and now selling too. I would like to say a BIG thank you for the loyalty and your decision to sell and work with us again. Working with the best clients and properties we also get to work with the very best genuine, willing and able buyers and well done Hugh Wright and your solicitor ensuring a smooth and speedy transaction. On behalf of all the team here at HG all the very best for 2025. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHorton and Garton have been a wonderful estate agent to deal with for our house purchase. Emma in particular went above and beyond to get our sale across the line and made the whole experience much less stressful than it could have been. She’s a real credit to the team. Highly recommend and would use them again!
Meena · 4 October 2026
★★★★★ 5/5
GoogleHorton and Garton is a great letting agent! In particular, Sabina was an amazing property manager, any issues with my tenancy were sorted out promptly and without fuss.
Daniel · 19 August 2025
Agent replied · 9 September 2025
Hello Daniel,
Thank you for sharing your experience working with your property manager Sabina here at Horton and Garton with a super 5 star review…
The property managers here at Horton and Garton are very hard working and are often the unsung heroes of the business dealing with the inevitable property maintenance issues from a temperamental dish washer or washing machine to the leaks or lost keys or faulty alarms and working with the very best contractors ensuring works are completed both on time and to a satisfactory level.
On behalf of Sabina and all property management team here at Horton and Garton all the best.
Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleSpoke to a few agents, but ultimately went with Horton and Garton as they came across as the most thorough and diligent at the valuation stage. This quickly turned out to be a great decision as only a few weeks after we signed on with them they got us an offer, and we exchanged shortly after that! Truly record-breaking speed and at a great price. Big thanks to Joel and Phil for all their work!
Cindy · 17 June 2023
Agent replied · 16 June 2024
Morning Cindy, Congratulations on your move. Thank you for the business and I have to say one of the speediest transaction from instruction, to sale and completion in 2022/2023. This can happen working with the vendors and genuine willing and able buyers and not foregtiing the solicitors. Well done! On behalf of Joel, Phil and all of the team here at Horton and Garton we wish you all the best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have just completed the purchase in London. Very happy with my agent Mr. George Smith! He is a professional kind young man with very good experience in the business. As an international buyer, my knowledge about the UK property market is very limited, George is very helpful, whatever problem we have encountered, George always has a solution. It's a great pleasure to work with him!
Amy · 18 January 2024
Agent replied · 16 June 2024
Hi Amy, thank you for posting your super review... and 5 Star rating. Your purchase is what I would call in the property business "a textbook purchase and sale" ... a genuine willing and able buyer and a motivated client... great solicitors... and an effective estate agent managing and closing the sale. Welcome to Brackenbury Village and you have a wonderful new home... On behalf of George, myself and the sales team all the very best for 2024 and your new home. Kind regards, John Horton Director and Owner
★★★★★ 5/5
GoogleI’m writing on behalf of myself and my partner who worked with the most wonderful Alliyah in our process of finding our first place together. Alliyah has been so helpful through and through the entire process and has eased a lot of stress and we are eternally grateful. Thank you Alliyah!
Holly · 23 September 2024
Agent replied · 23 October 2024
Hi Holly,
Welcome to Hammersmith riverside and thank you for your time to post your % star review working with Alliyah. Some of the greatest British films have been used as a backdrop only 100 meters away from you ranging from James Bond - No time to Die, Amy Winehouse, The Pistols, Bohemian Rhapsody, Sliding Doors, Quadrophenia, the list goes on... On behalf of Alliayh and all of the lettings best wishes settling in. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
Google10/10 recommend. Super friendly agency. We are new rental tenants and the care and guidance that we have been shown has been exceptional. I even got locked out early on and they ran over to show me how to get back in. Everything has been very smooth and I wouldn't hesitate to recommend this agency.
Special thanks to Shiyane!
Kathryn · 18 March 2024
Agent replied · 16 June 2024
Hi Kathryn, Thank you so much for your 5 Star review. It is always a pleasure to see and hear the positive feeback and comments about the rentals team and well done Shiyanne making the move happen as smoothly and efficiently as it did. Best wishes, John Horton Director and Owner
★★★★★ 5/5
GoogleWe had such a great experience with Alliyah from Horton and Garton. She was so incredibly helpful from the outset and had no problems answering any of our questions or concerns. She was always so positive and warm over the phone it was truly a lovely experience. Definitely the best experience we’ve had with an estate agent to date
Eva · 10 December 2025
Agent replied · 26 December 2025
Morning Eva, A BIG thank you from us her at the Horton and Garton West london Lettings team. Welcome to West London and Ravenscourt Park. It is my pleasure see such positive comments on the customer experience with Alliyah and the lettings team here Horton and Garton. All the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI'm a first time buyer and I have recently bought a flat with Horton and Garton. During this process, I have worked with Tadas Kaziukonis. He was very supportive throughout the whole process, always making sure that I was updated on the progress in a timely manner. He was also tireless in making me understand the setbacks we had during the buying process, in a manner that was reassuring without pressuring me to speed up any decisions. I'm very happy with the service, thank you Tadas!PositiveResponsiveness, Quality, Professionalism
Leonor · 17 June 2022
Agent replied · 16 June 2024
Hello Leonor, thank you for your time to share the 5 Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike. Congratulations on closing the deal and on behalf of Tadas and all the team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe worked with Tadas from Horton and Garton for the purchase of our house near Ravenscourt Park. It has been an absolute pleasure to work with Tadas. He is very professional, knowledgeable and nice to work with. Since our initial calls, Tadas frequently updated us about the market and any new properties suiting our specific requirements. He was very supportive and helpful in the communication between us and the seller, and also provided us a lot of additional support with local knowledge (finding local builders, roofers, architect, solicitors, etc). He also followed closely with the case once the offer was accepted and offered us many help and support in the process. We are very pleased with him and thankful for all his help! We would definitely recommend him (and Horton and Garton) to any friends looking to buy or rent a property in this area.PositiveResponsiveness, Quality, Professionalism
Helen熊熊 · 17 June 2022
Agent replied · 16 June 2024
Hello Helen, thank you for your wonderful review and comments with your experience buying a home through Horton and Garton and working with my colleague Tadas.
Tadas’s approach to business is very much “old school estate agency” and good old fashioned customer service and his level of communication and agency experience in the job is well above many others within industry peers. Congratulations and great news on completing on your new Brackenbury Village house and home!
On behalf of Tadas and the sales team all the very best in of Hammersmith, W6. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleThank you so much To Tadas at Horton and Garton for helping so much to get my purchase through. It was a very difficult transaction and took many months, but every time nothing seemed to be happening Tadas kept up with everything and chased solicitors and co-ordinated information. Nothing was too much trouble, and i am so grateful for his calm response to manic calls and emails. Even rushing around London on the final day to make everything happen. I can't praise him enough and would highly recommend to anyone. Many thanks, Tadas and H&G
C · 17 June 2022
Agent replied · 16 June 2024
Hello Catherine, thank you for your time to share the 5-Star review with your buying experience working with the Horton and Garton sales team in particular my colleague Tadas, here in the Hammersmith, W6. Tadas demonstrates excellent customer service, and his first choice of communication is always the telephone first not the email and has years of seasoned experience and knowledge above his industry peers. Congratulations and great news on seeing the sale through! On behalf of Tadas and the sales team all the very best. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe engaged Horton & Garton after several frustrating and, ultimately, fruitless months with another estate agent in the area and were immediately struck by the different feel we got from Martin on his visit to value our property. He was clearly very knowledgeable about the local housing market and honest in his assessment of current sales and prices.
From the outset, we felt that the team there were working hard for us, and importantly, given our previous experience, were communicating with us on a regular basis, providing solid and honest feedback. We ended up with a number of offers on our property and, once we had decided which to accept, initially Phil, and then Charlie were on hand to provide any guidance that we needed (our first property sale) and to make sure that timelines were being met by the buyers.
A professional team who did a great job for us. Wish we'd gone to them from the start.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 17 June 2022
Agent replied · 16 June 2024
Hello Mark, thank you for sharing your 5 Star review working with Charlie and Phil and the sales team on the recent and successful exchange/completion of your wonderful Askew Village, Shepherd's Bush, W12 property.
Sometimes, when the first agent fails to sell a property it can be a challenge being the appointed “second agent” especially as estate agents may appear to all, to do the same job… as your experience states it’s not what we do… it’s how we do it… and being frank and transparent we simply do it better than others…
It is a team effort, and we all share the local knowlege, and a professional edge to communicate with our buyers and vendors in a clear and succinct manner and keep our business business.
On behalf of all the sales team we wish you and Anna Rose all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI have just completed on the purchase of my first ever home through Horton and Garton, with Louise, the best agent I could ever ask for.
Louise is professional, dedicated and result oriented, helping me throughout the incredibly stressful few months of purchasing a property. I was very well looked after as a client and Louise was always available to answer all my doubts.
I would like to give a huge praise to the H&G team and especially Louise, for all your hard work and dedication in making my dream of owning a property, a reality!PositiveResponsiveness, Quality, Professionalism
Sarah · 17 June 2022
Agent replied · 16 June 2024
Hello Sarah Thank you for your time to share your 5-Star review with your experience working with Louise. Welcome to Ravenscourt Park, Hammersmith W6 and best wishes settling into your new home. John Horton. Director and owner
★★★★★ 5/5
GoogleAfter many years of renting, we, despite being excellent tenants, had a lot of experience with estate agents and we were nervous about finally purchasing a place and the many purchase pitfalls I’d heard about.
Charlie Carroll at Horton & Garton, utterly smashed my negative preconceptions. As first time buyers, nervous and 100% out of our comfort zone… he reassuringly guided us in a brilliant purchase. Out of our depth, he was able to take us through the process and I wholeheartedly and thankfully recommend Charlie and the team at Horton & Garton.
Thanks Charlie! You’re the bee’s knees’.
Shura · 17 June 2022
Agent replied · 16 June 2024
Hello Shura, thank you for sharing your review and 5-Star experience working with Charlie Horton and Garton on your recent purchase. Congratulations… you have now moved in! It is a genuine pleasure for me to see and hear your comments how Charlie managed the transaction and Charlie endeavours to ensure his clients and customers are also receiving a 5-star service. On behalf of Charlie and all the team we wish you the very best settling into your new Stamford Brook, Hammersmith, W6 home. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleI owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her!
I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications.
Thank you H&G and especially Louise! xxPositiveResponsiveness, Quality, Professionalism
Alex · 17 June 2022
Agent replied · 16 June 2024
Hi Alex, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleHorton and Garton have been simply brilliant, I can’t recommend them highly enough. At our first meeting with Phil, we were charmed by his enthusiasm for our property, and reassured by his very clear explanation of how they planned to market it and what our next steps should be. He made us confident that Horton and Garton were the right estate agents for us. The whole team worked hard to bring a huge number of prospective buyers to view, and then after we accepted an offer, Tadas went above and beyond to steer us towards successful completion. Thanks guys!
Jane · 17 June 2022
Agent replied · 16 June 2024
Hi Jane, thank you so much for sharing your 5-star review. And a BIG thank you for instructing us with the sale of your Wendell Park, Shepherd's Bush, W12 house and home. It is a privilege to have the opportunity of working with the very best houses and homes (and clients) and buyers too. Phil and Tadas are two very able team players and form part of a formidable west London team. Wishing you all the very best in your new home. Kind regards, John Horton MNAEA MARLA, Director and owner.
★★★★★ 5/5
GoogleShiyane was the most positive cherful letting agent ever. She was super helpful and insightful helping me during my stressful property search. And she made my day with her contagious positivity. 🤗 …
Deniz · 16 April 2025
Agent replied · 28 December 2024
Hi Deniz, thank you for your time to post and share your 5 star experience working with Shiyane and your property search with Horton and Garton. Best wishes settling into your new home. Kind regards, John Horton, Director and owner.
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