Trusted Agent profile · London

Horton and Garton London reviews

4.8

★★★★★ Excellent

552 reviews across 3 platforms

172 King Street, London, W6 0QU

Part of Horton and Garton, see every office.

Horton and Garton's office in London, at 172 King Street, is rated 4.8 out of 5 across 552 reviews on three platforms, including 531 Google reviews rated 4.8.

Google logo

4.8 / 5

531

Reviews on Google

This office

Facebook logo

3.9 / 5

15

Reviews on Facebook

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Luke and the H&G team are wonderful, delivering an excellent service. Many thanks again for all your help!

CRH · 17 June 2021

Agent replied · 16 June 2024

Hi Charlie, thank you for sharing your 5 - Star review. Luke is a key member of a formidable market leading lettings team who all deliver and go the extra mile for their clients and customers. All the best settling in to your new Brackenbury Village home. kind regards, John Horton - Director and Owner

5/5

Facebook

Ashley is super professional and helpful at all times. Great agency!

Russell · 30 May 2017

5/5

Google

We have enjoyed great service on both the sales and lettings arms of Horton and Garton and we would highly recommend them.

Lewis · 18 June 2018

Agent replied · 16 June 2024

Dear L & K, Thank you for your review... what can we say about your wonderful Brackenbury Village house sale...Most definitely the quickest sale of the year from our initial visit and valuation to exchange of contracts all within 3 weeks which shows what can be managed when working with both willing and able buyer and seller plus first class solicitors and of course the market leading estate agent! On behalf of all the sales and the lettings team do enjoy your summer and the family holidays and no doubt we will see you soon! John Horton MNAEA MARLA

5/5

Facebook

I have rented in London for over 20 years and have never dealt with more engaging, helpful, understanding and competent estate agents than John Horton's team. Excellent customer service and 'going the extra mile' are second nature to all team members without exception. And I have no doubt they will keep this up. Olivier

Olivier · 19 September 2017

5/5

Google

H&G are excellent letting agents, professional, and have great knowledge of the area... certainly the best agents in Hammersmith!

Patrick · 18 June 2019

Agent replied · 16 June 2024

Thank you Patrick for your review and 5 star rating. It is a pleasure and privilege to work with the very best properties and landlord clients in 'Our Patch of West London'. We look forward to working with you and other similar and local Landlord clients. Kind regards, John Horton MNAEA MARLA

5/5

Google

Excellent conscientious service from a dedicated sales team focused on achieving the best results for their customer

Edward · 18 June 2016

Agent replied · 16 June 2024

Good afternoon Edward, Thank you very much for your comments and review. This transaction is was what I would call 'a text book sale'! When working with the best houses and clients Horton and Garton can succeed in working alongside the very best willing and able buyers. I know how much time and effort my colleague Martin invested in the transaction and ensuring all parties were delighted in crossing the line... On behalf of all of the sales team at Horton and Garton our best wishes with your move out of Brackenbury Village to the west country. Kind regards, John Horton MNAEA MARLA

5/5

Google

Rating only, no written review.

ARMA · 9 October 2026

Agent replied · 11 October 2026

Hi Arma, Thank you for your review however I believe you have posted to the wrong business... Just thought to let you know as someone -somewhere is missing their 5 star review :-) All the best, John Horton Director and Owner

5/5

Google

Rating only, no written review.

Philippa · 2 October 2026

Agent replied · 16 October 2026

Thank you for your 5-star review - no words are needed and you 5 star review is worth 1000 words. Thank you for your business and entrusting Horton and Garton to work with you on the sale of your Brackenbury village family home. We were not your first appointed estate agent, and I am proud to say that both Emma and I proved you right that we would close the deal third time around - and we did. A textbook sale and conveyance. Hopefully we get the opportunity of working with other like-minded clients this year. Kind regards, John Horton Director and Owner

5/5

Google

Very positive experience from the Lettings team, very helpful and approachable

Sotiria · 18 June 2018

Agent replied · 16 June 2024

Hello Sotira, Thank you for sharing your review as a Horton and Garton tenant. On behalf of my colleagues Ashley, Aggie and Martyn and all the lettings team we wish you all the very best with your new move to North London... John Horton MNAEA MARLA

5/5

Google

Rating only, no written review.

Rahil · 25 September 2026

Agent replied · 16 October 2026

Hi Rahil, Thank you for sharing your experience working with Horton and Garton with a 5 star review. Best wishes John Horton Director and Owner

1/5

Facebook

Avoid at all costs!! Horrendous company

Charlie · 31 July 2020

Agent replied · 22 February 2025

Dear Charlie, we have checked our Database and we have no record of you registering or interacting with our business. Should you wish to speak to someone directly, please do contact our office and we shall be happy to assist.

5/5

Google

Marta Amazing

Luis · 16 August 2026

Agent replied · 16 October 2026

Hi Luis, Thank you for your 5 star review working with Horton and Garton. John Horton, Director and Owner.

5/5

Google

Rating only, no written review.

Nitu · 16 August 2026

Agent replied · 16 October 2026

Hi Nitu, Thank you for your 5 star review working with Horton and Garton. Kind regards, John Horton Director and Owner

5/5

Facebook

Excellent Estate Agents, I have dealt with both the lettings and sales teams and have Always found them genuine,approachable and professional.

Simon · 4 July 2017

1/5

Facebook

Don't seem to care, three requests four days, zero response.. Would not want to be a landlord relying on with this group..

Jill · 19 March 2015

5/5

Google

Rating only, no written review.

Dan · 2 September 2025

Agent replied · 12 December 2025

Hi Dan, Thank you for the 5 Star review working with Horton and Garton. John Horton, Director and Owner.

1/5

Facebook

maybe good for landlords, but their lettings management is very poor.

Chris · 31 July 2014

1/5

Google

Rating only, no written review.

Rob · 16 June 2025

Agent replied · 16 April 2026

This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner

1/5

Google

Rating only, no written review.

Madeline · 16 June 2025

Agent replied · 16 April 2026

This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner

1/5

Google

Rating only, no written review.

Alexander · 16 June 2025

Agent replied · 16 April 2026

This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner

5/5

Google

Rating only, no written review.

Saddedin · 7 June 2025

Agent replied · 16 April 2026

Hi Saddedin, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner.

5/5

Facebook

Incredibly nice chaps and excellent service

Giulia · 9 February 2019

3/5

Google

Rating only, no written review.

M · 16 May 2025

Agent replied · 16 April 2026

Hello Matthew, Thank you for sharing your review. No complaints is a good start... On behalf of all of the lettings team best wishes setlting in to your new home. Kind regards, John Horton, Owner and Director

5/5

Google

Rating only, no written review.

Annalisa · 16 April 2025

Agent replied · 11 November 2024

Hi Annalisa, Thank you for the % Star review working with the horton and Garton office and tea. Best wishes John Horton, Director and Owner.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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