Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLuke and the H&G team are wonderful, delivering an excellent service. Many thanks again for all your help!
CRH · 17 June 2021
Agent replied · 16 June 2024
Hi Charlie, thank you for sharing your 5 - Star review. Luke is a key member of a formidable market leading lettings team who all deliver and go the extra mile for their clients and customers. All the best settling in to your new Brackenbury Village home. kind regards, John Horton - Director and Owner
★★★★★ 5/5
FacebookAshley is super professional and helpful at all times. Great agency!
Russell · 30 May 2017
★★★★★ 5/5
GoogleWe have enjoyed great service on both the sales and lettings arms of Horton and Garton and we would highly recommend them.
Lewis · 18 June 2018
Agent replied · 16 June 2024
Dear L & K, Thank you for your review... what can we say about your wonderful Brackenbury Village house sale...Most definitely the quickest sale of the year from our initial visit and valuation to exchange of contracts all within 3 weeks which shows what can be managed when working with both willing and able buyer and seller plus first class solicitors and of course the market leading estate agent! On behalf of all the sales and the lettings team do enjoy your summer and the family holidays and no doubt we will see you soon! John Horton MNAEA MARLA
★★★★★ 5/5
FacebookI have rented in London for over 20 years and have never dealt with more engaging, helpful, understanding and competent estate agents than John Horton's team.
Excellent customer service and 'going the extra mile' are second nature to all team members without exception.
And I have no doubt they will keep this up.
Olivier
Olivier · 19 September 2017
★★★★★ 5/5
GoogleH&G are excellent letting agents, professional, and have great knowledge of the area... certainly the best agents in Hammersmith!
Patrick · 18 June 2019
Agent replied · 16 June 2024
Thank you Patrick for your review and 5 star rating. It is a pleasure and privilege to work with the very best properties and landlord clients in 'Our Patch of West London'. We look forward to working with you and other similar and local Landlord clients. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent conscientious service from a dedicated sales team focused on achieving the best results for their customer
Edward · 18 June 2016
Agent replied · 16 June 2024
Good afternoon Edward, Thank you very much for your comments and review. This transaction is was what I would call 'a text book sale'! When working with the best houses and clients Horton and Garton can succeed in working alongside the very best willing and able buyers. I know how much time and effort my colleague Martin invested in the transaction and ensuring all parties were delighted in crossing the line... On behalf of all of the sales team at Horton and Garton our best wishes with your move out of Brackenbury Village to the west country. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
ARMA · 9 October 2026
Agent replied · 11 October 2026
Hi Arma,
Thank you for your review however I believe you have posted to the wrong business... Just thought to let you know as someone -somewhere is missing their 5 star review :-)
All the best,
John Horton
Director and Owner
★★★★★ 5/5
GoogleRating only, no written review.
Philippa · 2 October 2026
Agent replied · 16 October 2026
Thank you for your 5-star review - no words are needed and you 5 star review is worth 1000 words.
Thank you for your business and entrusting Horton and Garton to work with you on the sale of your Brackenbury village family home.
We were not your first appointed estate agent, and I am proud to say that both Emma and I proved you right that we would close the deal third time around - and we did. A textbook sale and conveyance.
Hopefully we get the opportunity of working with other like-minded clients this year.
Kind regards,
John Horton
Director and Owner
★★★★★ 5/5
GoogleVery positive experience from the Lettings team, very helpful and approachable
Sotiria · 18 June 2018
Agent replied · 16 June 2024
Hello Sotira, Thank you for sharing your review as a Horton and Garton tenant. On behalf of my colleagues Ashley, Aggie and Martyn and all the lettings team we wish you all the very best with your new move to North London... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
Rahil · 25 September 2026
Agent replied · 16 October 2026
Hi Rahil,
Thank you for sharing your experience working with Horton and Garton with a 5 star review.
Best wishes
John Horton
Director and Owner
★★★★★ 1/5
FacebookAvoid at all costs!! Horrendous company
Charlie · 31 July 2020
Agent replied · 22 February 2025
Dear Charlie, we have checked our Database and we have no record of you registering or interacting with our business. Should you wish to speak to someone directly, please do contact our office and we shall be happy to assist.
★★★★★ 5/5
GoogleMarta
Amazing
Luis · 16 August 2026
Agent replied · 16 October 2026
Hi Luis,
Thank you for your 5 star review working with Horton and Garton. John Horton, Director and Owner.
★★★★★ 5/5
GoogleRating only, no written review.
Nitu · 16 August 2026
Agent replied · 16 October 2026
Hi Nitu, Thank you for your 5 star review working with Horton and Garton. Kind regards, John Horton Director and Owner
★★★★★ 5/5
FacebookExcellent Estate Agents,
I have dealt with both the lettings and sales teams and have Always found them genuine,approachable and professional.
Simon · 4 July 2017
★★★★★ 1/5
FacebookDon't seem to care, three requests four days, zero response..
Would not want to be a landlord relying on with this group..
Jill · 19 March 2015
★★★★★ 5/5
GoogleRating only, no written review.
Dan · 2 September 2025
Agent replied · 12 December 2025
Hi Dan,
Thank you for the 5 Star review working with Horton and Garton.
John Horton, Director and Owner.
★★★★★ 1/5
Facebookmaybe good for landlords, but their lettings management is very poor.
Chris · 31 July 2014
★★★★★ 1/5
GoogleRating only, no written review.
Rob · 16 June 2025
Agent replied · 16 April 2026
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton.
Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address.
Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”.
John Horton, Director and Owner
★★★★★ 1/5
GoogleRating only, no written review.
Madeline · 16 June 2025
Agent replied · 16 April 2026
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton.
Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address.
Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”.
John Horton, Director and Owner
★★★★★ 1/5
GoogleRating only, no written review.
Alexander · 16 June 2025
Agent replied · 16 April 2026
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton.
Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address.
Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”.
John Horton, Director and Owner
★★★★★ 5/5
GoogleRating only, no written review.
Saddedin · 7 June 2025
Agent replied · 16 April 2026
Hi Saddedin, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
FacebookIncredibly nice chaps and excellent service
Giulia · 9 February 2019
★★★★★ 3/5
GoogleRating only, no written review.
M · 16 May 2025
Agent replied · 16 April 2026
Hello Matthew, Thank you for sharing your review. No complaints is a good start... On behalf of all of the lettings team best wishes setlting in to your new home. Kind regards, John Horton, Owner and Director
★★★★★ 5/5
GoogleRating only, no written review.
Annalisa · 16 April 2025
Agent replied · 11 November 2024
Hi Annalisa, Thank you for the % Star review working with the horton and Garton office and tea. Best wishes John Horton, Director and Owner.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.