Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHorton and Garton and in particular their agent Louise Jones have been an absolute pleasure to work with. They are super fast, reliable and really take the client's criteria into account. I would really recommend them.PositiveResponsiveness, Quality, Professionalism
Vic · 17 June 2021
Agent replied · 16 June 2024
Hi Vic, thank you for sharing your 5-Star review with your recent experience working with Horton and Garton. Louise is a highly valued member of the team and is well known for delivering exceptional customer service to all customers and clients. All the very best settling into your new home. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleI contacted with Horton & Garton as a tenant and as potential buyer.On buying process - no issues at all, one of the most professional agencies ever met. 5 star experience.
Dima · 17 June 2022
Agent replied · 16 June 2024
Hello Dima, thank you for your 5-Star review. On behalf of Aggie Tukendorf, our Lettings Manager and our Managing Director, Ashley Clements I would like to thank you for your patience whilst we follow up in the the initial matters raised in your review. All the very best for 2022 and the future. Thank you. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GooglePhil and Charlie have been very helpful to us for such a long period of time searching for a home. Finally got to find our new home.PositiveResponsiveness, Quality, Professionalism, Value
Treis · 17 June 2022
Agent replied · 16 June 2024
Hello and thank you for sharing your sharing your 5-Star review with everyone. Phil and Charlie work within a highly motivated sales team and our focus is matching the best buyers to the very best homes. On behalf of Phil, Charlie and all of the team we wish you all the very best. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleCouldn’t be happier with the service provided by Joel! Super professional and a very nice guy - he made our rental process so much easier than it would’ve been! :)PositiveValue
Ella · 17 June 2022
Agent replied · 16 June 2024
Hi Ella, thank you for sharing your 5-star review on this google platform with your recent experience working with Joel at the Horton and Garton office. Joel has been very busy this summer and there is also a very hard working lettings admin and management team working with Joel making it all happen behind the scenes. On behalf of Joel and all of the team best wishes settling in to your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleA very helpful and friendly agency, they took very good care of us!
Egemen · 19 November 2023
Agent replied · 16 June 2024
Hello Egemen, thank you for your super 5-star review working with Shiyanne and the rentals team. I trust you are settling in very well to your new Hammersmith home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleH & G Hammersmith found us a property to rent, always professional and responsive and nothing was too much trouble, Dominika even popped past on the day of moving to make sure we were ok!
Baz · 17 June 2021
Agent replied · 16 June 2024
Hi Barry, Welcome to Hammersmith, W6 and 'Our Patch' of Ravenscourt Park! Thank you for sharing your 5 star review on your recent moving inexperience with Horton and Garton. On behalf of Dominika and all of the team we wish you all the best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service from our initial viewing to the end of our tenancy. All the staff we encountered were incredibly friendly, informative and quick to respond. The few minor maintenance issues we had were sorted within a day or two.
Christopher · 17 June 2020
Agent replied · 16 June 2024
Hello Christopher, Thank you for sharing your review on your experience working with the HG lettings and management team. Often it is the unseen work that goes on behind the scenes in the lettings and management and accounting departments which ensures a smooth tenancy from start to finish. On behalf of all the lettings team we wish you all the very best settling in to your new home. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThe team at Horton and Garton worked extremely hard to sell my house. They were always friendly and professional and I couldn’t recommend them highly enough.PositiveResponsiveness, Professionalism
Irina · 25 August 2022
Agent replied · 16 June 2024
Morning Irena, thank you for sharing your sharing your wonderful 5-Star review. Thank you for your business and congratulations on the recent exchange and imminent completion. It has been our pleasure working with you and your Brackenbury Village, Hammersmith, W6 home.
I have always said it when Horton and Garton, the honest and effective local agents, are working with the very best houses and vendors we achieve the a market leading result for our clients.
Thank you very much for your business and we were all delighted with the result. On behalf of Phil Coombes and Louise Jones and all the sales team all the very best with your next move. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleIncredibly friendly and helpful estate agent (Shiyane Carpenter) made finding a flat to rent very easy. She was always happy to answer questions before our tenancy started too.
Connor · 17 June 2022
Agent replied · 16 June 2024
Hello Connor, thank you for sharing your 5 Star review with your recent experience renting your Chiswick, W4 property with Horton and Garton. On behalf of Shiyane and the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleShiyane helped us to find a 6 month contract in Shepherd’s Bush, she was so helpful and we found the perfect place which we love!PositiveResponsiveness, Professionalism
Emily · 25 August 2022
Agent replied · 16 June 2024
Hello Emily, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Shepherds Bush house and home.
Shiyane is a highly valued member of the lettings team, well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleHorton & Garton sold my flat for me (Aug 2020) - couldn't recommend them any more highly. Very hard working and responsive team, definitely the best agents in the area.PositiveResponsiveness, Quality, Professionalism, Value
Lottie · 17 June 2021
Agent replied · 16 June 2024
Dear Lottie,
Thank you for sharing your expereince with the sale of your Wendell Park, W12 home. Timing is always key to any successful sale along with the agent, Horton and Garton and working with the very best properties, sellers and buyers. We were delighted with the result and on behalf of all of the sales team we wish you settling in to well in your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 4/5
GoogleWe wanted to say thank you for being such a professional in this whole process, right from showing us the property, with little notice, to gently pushing solicitors along over the past couple of weeks. We really appreciated your fresh and honest style.
Raymond · 19 June 2014
Agent replied · 16 June 2024
Dear Ray and Martha,
Thank you for your kind words and positive review. Our goal is to work professionally with the very best of clients and treat people as we would want to be treated ourselves. Best wishes with the architects and the planning going forward, Kind regards, John Horton MARLA MNAEA
★★★★★ 5/5
GoogleThe team at Horton and Garton are unfailingly genial and helpful. They are very good communicators and keep their clients updated regularly.
They found tenants for me very quickly and are looking after my property very professionally. I recommend them very highly.
Simon · 19 June 2014
Agent replied · 16 June 2024
Simon, On behalf of all the Lettings team in the office I would like to thank you for your testimonial and kind words with the recent rental of your riverside property. Onwards and upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
FacebookReceived a great service, always well informed and helpful by the most friendliest of staff, especially Agatha Tukendorf - you were brilliant �
Ashley · 31 August 2017
★★★★★ 5/5
GoogleWe have been so impressed by the service given by Horton & Garton, and Phil in particular.
Their service has been very personal and focussed on what we are looking for. He al aye goes the extra mile!
Alice · 18 June 2018
Agent replied · 16 June 2024
Dear Alice, Thank you for your review. Phil could be a long distance runner as he is always going the extra mile and going above the call of duty in his work. Phil's approach to customer service outshines the competition by miles too and he is truly on top of his game and a stand out performer amongst West London estate agents. On behalf of all of the sales team we wish you all the very best with your move. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProfessional, knowledgeable about property and the market, proactive, motivated and switched on. Wouldn’t think twice about using them as and when we next come to sell.PositiveResponsiveness, Quality, Professionalism
Naomi · 25 August 2021
Agent replied · 16 June 2024
Dear Naomi, Thank you for sharing your 5 Star review. We would be delighted to assist when the time comes around again. As the local experts and market leaders both Brackenbury Village and Ravenscourt Park we are ideally positioned here at 172 King Street, W6 0QU. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleSo unlike the other letting agencies in that they are NOT aggressive nor does one get the feeling of being a mere number. Everyone with whom we have had contact has been courteous, professional and pleasant.
Yolanda · 18 June 2017
Agent replied · 16 June 2024
Thank you Yolanda for your wonderful review. Ashley Clements and the whole front facing lettings team and Germain Gulevic and his management and accounts team work to a very professional industry standard and it is always pleasant to hear such positive customer service feedback. Thank you. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleBest agents in the West by Far! Strong Work ethics and values mixed with a great Leadership team!
Martyn · 17 June 2022
Agent replied · 16 June 2024
Hi Martyn, Thank you for sharing your review on the google platform. "Best in the West" Now that is what I would call a 5-Star plus review. Wishing you all ther very best. John H!orton, Director and owner.
★★★★★ 5/5
GoogleI had a great experience buying my first property with Horton and Garton. Phil, "the Hammersmith terrier" was very helpful and proactive.PositiveProfessionalism
Anna · 25 August 2021
Agent replied · 16 June 2024
Hello Anna, Thank you for sharing your 5 star review with your purchase of your new W12 home via Horton and Garton. The buying and selling process can be challenging for all parties involved however the journey is much smoother when working the local and the professional estate agents. On behalf of Phil and the HG team we wish you all the very best settling into your new home. Kind regards, John Horton MNAEA MARLA.
★★★★★ 5/5
GooglePhil gets the job done with a highly professional manner and in the interests of all parties in the shortest of time. Very happy to work with him again.
Stephanos · 18 June 2019
Agent replied · 16 June 2024
Dear Stephanos,
Thank you for sharing your review with google readers. As I remind all of my colleagues here in the office we are only as good as our last sale or last let. Fortunately, our many years of experience and local knowledge, delivering on a professional and experienced level of service go along way when we can genuinely say Horton and Garton are the market leading no.1 estate agent in Hammersmith, W6 and Shepherds Bush, W12 today.
Ensuring always our time is spent productively with the genuine willing and able buyers and achieving best terms and working with the very best local properties and clients. We look forward to working with you for many years to come this time as our valued landlord client.
Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy experience with Phil and Martin at Horton and Garton was exceptional. They excel at keeping the vendor in the picture and progressing the sale. I strongly recommend them.
Stephen · 18 June 2019
Agent replied · 16 June 2024
Hello Stephen, Thank you for your business and the opportunity of working with you and the property. Both Martin Clements and Phil Coombes are part of a formidable sales team within Hammersmith and deliver on promises. All the very best. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleVery responsive and excellent service that actually cares tenants. Recently rented a flat through them and satisfied with the whole aspect of the move.
Ye · 17 June 2020
Agent replied · 16 June 2024
Hello Ye Myat Thein, Thank you for sharing your 5 star review and positive experience working with the Horton and Garton.
Our lettings team is the number one letting agent in Hammersmith and Shepherds Bush and Chiswick has a high bar for customer service for all of our our tenants and landlords. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
FacebookReceived a great service, Agatha is very helpful on everything I needed.
Alex · 1 September 2017
★★★★★ 5/5
GoogleHorton and Garton were extremely attentive and professional through a very fast purchase; I would recommend them to anyone . Our agent was the phenomenal Phil Coombes.
Howard · 18 June 2018
Agent replied · 16 June 2024
Thank you for sharing your review. Phil is one of the most pro active agents working in Hammersmith today and is well known for going the 'extra-extra mile' for his buyers and sellers; also there was a lot of unseen telephone conversations and hard work from Martin Clements overcoming the challenges and deadlines of this particular conveyance transaction. Another text book Horton and Garton sale. Best wishes with your move and a BIG welcome to Brackenbury Village and your new Hammersmith home. Kind regards, John Horton MNAEA MARLA
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