Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe spoke to various local estate agents when deciding to sell our house, and Horton and Garton were the clear winners for my wife and i to go with. Their knowledge of the local area was a cut above the rest. From first meeting to exchanging/completing the whole team were unbelievably impressive. I cannot speak highly enough of them.
Harry · 19 June 2015
Agent replied · 16 June 2024
Harry and Gemma, Thank you very much for posting your review and we pride our business as being the top local independent in Brackenbury Village and surrounding W6 areas. I have always said that when we, Horton and Garton are working with the very best properties and clients our best efforts and professionalism will ensure we attract the very best buyers in the area and achieve best terms and price for our clients. I very much hope that we have the opportunity of working with as many like minded clients in 2015. On behalf of all the team at HG best wishes with the onwards move, the family and the business in 2015. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service and friendly staff made a difference in looking for a new apartment. Would recommend to anyone looking in the areas covered by the firm.
Matt · 19 November 2023
Agent replied · 16 June 2024
Hello Matt, thank you for your time to share the 5-star review with your experience working with Anin and the lettings team. Welcome to Hammersmith and your new Ravenscourt Park home. It is always a pleasure to see such wonderful comments about my colleagues and the lettings team, well done Anin securing you the property and the whole lettings team managing the set-up of the tenancy agreement smoothly and effectively.
On behalf of Anin and the letting team in closing the deal and making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleMy experience of Horton and Garton is in the form of Charlie, who has been thoughtful, reliable, informative, reassuring and kind - a really helpful human being who contributed to making the process of finding and buying my flat feel smooth and stress free.PositiveResponsiveness, Quality, Professionalism, Value
Sara · 25 August 2021
Agent replied · 16 June 2024
Hello Sara, thank you for sharing your 5-star review with your recent property purchase via Horton and Garton. Buying and selling a home is reported to be potentially one of the more stressful periods in our lives so to see and hear your comments od a smooth transaction are a true delight. On behalf of Charlie and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton.
★★★★★ 5/5
GoogleI recently liaised with Horton and Garton who found me the perfect rental property. They were charming, efficient, honest and transparent. I would recommend them to anyone looking to rent a property in West London. A terrific team of individuals, who are dedicated to going above and beyond for their clients.
Katya · 17 June 2020
Agent replied · 16 June 2024
Hello Katya, Thank you for sharing your 5 Star Review. The HG Lettings Team professionalism, industry knowledge and work ethic is a large cut above the competition on King Street and Chiswick High Road. Happy New Year 2020 and best wishes in your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleEfficient, professional and civilised to deal with. As a landlord, I liked the fact that H&G take a constructive, 'win-win' approach to landlords and tenants. They've been most helpful in prioritising a schedule of works and in getting the first stage completed in record time. I was also impressed by H&G's involvement with the community.
Susanne · 18 June 2018
Agent replied · 16 June 2024
Good evening Susan, Thank you for sharing your review of Horton and Garton and the service standards you have received via our residential lettings and management team. The "back office management team" are often the unsung heroes of the business and it's all down to the proven systems and procedures and the application and diligence of Ashley Prowse, Rebecca Fritsche and Germain Gulevic which ensures the smooth running of the business. Thank you. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleLouise J. from Horton and Garton has proven to be fundamental and very valuable in every aspect of the transaction. From the early days to detailed follow through, she really pushed to get us the property we wanted.
100% recommended.
Matteo · 17 June 2022
Agent replied · 16 June 2024
Hello Matteo, thank you for sharing your review on this platform and your comments on your experience working with my colleague Louise Jones, Louise is well known for going the extra mile for her clients, both buyers and sellers. Best wishes settling into your new home Brook Green, W14 home. Kind regards, John Horton, Director, and owner.
★★★★★ 1/5
GoogleI called this agency looking for a flat in the area, I found the guy I spoke to very rude and arrogant, totally unpleasant to deal with.
They asked my so many intrusive questions about my finances, income, etc, only to then tell me they didn't have any properties available, waste of my time.
John · 18 June 2018
Agent replied · 16 June 2024
Dear Mr Imgrim, I have checked our database and there is no record of you registering in our office and may be your complaint is SPAM? If your call and registration was genuine it was unfortunate that you felt this way. Qualifying all tenants and purchasers is an integral part of the process of the applicant registration process and establishing prospective viewers ability to proceed prior to arranging appointments to view. This is part of our service to our HG clients ensuring we are working with willing and able parties with every property search. Here at Horton and Garton we take pride, as you will see in our many other testimonials, with our customer service registration so please do not hesitate to contact me personally at the office and I will ensure that I will exclusively take care of your search. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.
Alice · 18 June 2019
Agent replied · 16 June 2024
Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFantastic experience buying our first home with Phil at Horton and Garton in Hammersmith! He was super knowledgeable about the area and the properties he showed us. He made buying our first home incredibly stress free and a great experience. Would highly recommend to anyone and will be returning in the future.
Laura · 18 June 2019
Agent replied · 16 June 2024
Dear Laura, Thank you for sharing your wonderful review. Phil is very much on top of his job and always delivers a 1st class service to our clients and customers. Phil's knowledge of Hammersmith and 'our patch' of west London, W6 is second to none outside of the HG office! On behalf of Phil and all of the sales team here at the office best wishes settling in to your new Brackenbury Village home. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI find John a pleasure to deal with, they are real people. In a real office, the name of the office is of a REAL person there. I have noticed a lot of agencies make up English sounding names, but nobody with those names actually works there!
Very good to deal with, I highly recommend them...
Ruturno · 19 June 2013
Agent replied · 16 June 2024
Raphael, Thank you for your testimonial posting. Working with the best properties and the very best clients allows Horton and Garton to attact the high calibre, willing and able tenants and buyers. All the very best for the future from the Horton and Garton team. John Horton MD
★★★★★ 5/5
GoogleI had been looking for a rental flat for 2 months without success. Joel showed me the ideal property and went out of his way to be helpful. I'm now very happy in my great new flat.PositiveResponsiveness, Quality, Professionalism
Dilesha · 17 June 2022
Agent replied · 16 June 2024
Hello Dilesha, thank you very much for sharing your 5 Star Review with Horton and Garton. You have a beautiful new Ravenscourt Park home (and you will be my new neighbour!) I know that Joel was the first to phone and reach out to you once we were appointed and as I said to the Landlord it is never too early to accept an offer when you have genuine, willing and able A1 tenants who offer the full asking price. On behalf of Joel and all the lettings and management team we wish you all the best settling in... I highly recommend reservations at Indian Zing, Saigon Saigon, Thai 101, Patisserie St Anne, The Carpenters Arms and Cross Keys. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI have been using Horton Garton for years , thought to this agent bought and sold many properties.
They do give me very professional services over the years . Specially Martin , Phil and Ashley
If you want a good local agent , then I would fully recommend to use Horton Garton .
Jamie · 18 June 2018
Agent replied · 16 June 2024
Jamie, Thank you very much for your review. We have known each other for a long time now and have worked together as a buyer, landlord and vendor for over 15 years. Here's to the next 15 years! Onwards and upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleDefinitely the preeminent estate agent in their local area. Could not have asked for better service from Louise Jones who was always available and proactively helped solve the last minute issues we encountered just before exchange. Highly recommend.
Edward · 17 June 2022
Agent replied · 16 June 2024
Hello Ed, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home with Louise at Horton and Garton. You have now closed the circle having bought the property with us all those years ago… Thank you for the wonderful comments with how Louise has managed the sale through to its successful completion! Everyone was delighted with the result, and I would call your property sale “textbook estate agency”.
Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. I take this opportunity to say thank you for your loyalty and your the business and on behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleHighly recommend Horton & Garton. Really communicative and extremely proactive all the way through sales process.
Kathy · 18 March 2024
Agent replied · 16 June 2024
Good afternoon Kathy, Thank you for your 5 star review working with George and the sale of your Shepherd’s Bush investment home and property. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI have employed Horton and Garton as both letting agents and selling agents of my property in Hammersmith and can not recommend them highly enough in both departments. Everyone I dealt with was helpful, knowledgeable and most importantly proactive in ensuring lines of communication were maintained and that I was updated at all times.
Nick · 19 June 2015
Agent replied · 16 June 2024
Nick, Thank you very much for the opportunity of working with HG over the years. I know my colleagues Martin, Germain and Ashley have worked very well with you and so I take this opportunity on behalf of everyone in the office to wish you all the very best for the future and with life north of the border and if I am ever close to visiting the "Home of Golf" I will be sure pop in and see you! Best wishes John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFantastic service. Friendly, helpful, and efficient. Always quick to respond. A pleasure to deal with from my first viewing to the day I collected my new keys.
Gwendoline · 17 June 2023
Agent replied · 16 June 2024
Good morning Gwendoline, thank you for sharing your 5-Star review with your experience working with George Smith on your recent purchase of your new Ravenscourt Park home. Your purchase was a textbook smooth sale with a special mention to George for ensuring the conveyance was effectively managed from point of sale through to exchange and completion.
Welcome to Hammersmith, W6 and on behalf of George and myself we wish you all the very best for 2023 and settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleFrom my perspective, as a purchaser, Horton and Garton were extremely professional throughout the entire buying process - responsive, constantly updating me on market conditions, took safety extremely seriously and provided candid and valuable feedback. A first class team all-round.PositiveResponsiveness, Quality, Professionalism
Alastair · 25 August 2021
Agent replied · 16 June 2024
Hello Alastair, thank you for sharing your 5 Star review. Patience paid off with your purchase and now we can officially welcome you to Brackenbury Village, Hammersmith, W6.... I am looking forward to revisiting the house later this year. On behalf of all the sales team all the very best. Kind regards, John Horton.
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
H&G has been a great partner selling our flat in this difficult context.
Would definitely recommend!
Andréanne · 17 June 2023
Agent replied · 16 June 2024
Hi Andreanne, thank you for sharing your 5 start review. Knowing the history of the marketing and sale and the challenges with a tricky above chain I can only say well done you for keeping your determination, your eyes on the finishing line and your continued patience. On behalf of Julien, Phil and the sales team here at Horton and Garton we all wish you the very best settling in to your new family home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleMartin and Phil managed the sale of our house most professionally. They were efficient and helpful. They helped us to negotiate any hiccoughs without any fuss. It went as smoothly as it possibly could have done, and minimised our stress levels.
I could not recommend them more highly.
Margot · 18 June 2019
Agent replied · 16 June 2024
Dear Margot and Richard,
Thank you fore your review and testimonial.
What more can I say... but your Brackenbury Village house and home was a "2018 text book estate agency sale". The strategy and right approach with a market accurate listing price, multiple viewings from genuine willing and able buyers allowed multiple offers determining the best buyer and terms for your onward move. It was a sales team effort and I have to say this was one of my favourite sales in 2018 and on behalf of my able colleagues, Martin, Phil and Gursharn we wish you all the best in your new house and home in the countryside. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProfessional agency, and I found Rehmaan very friendly and supportive.
Ehsan · 17 May 2024
Agent replied · 16 June 2024
Hello Ehsan, Thank you for the 5 star review. John Horton Director and Owner.
★★★★★ 5/5
GoogleFantastic service from the team at Horton and Garton, especially from George Smith. Cannot recommend enough for anyone buying/selling in London!
Peter · 21 August 2023
Agent replied · 16 June 2024
Hello Peter, thank you for your time to share your 5-Star review with your experience working with George on the purchase of your new w12 home and on behalf of George and myself our best wishes settling into your new home. John Horton. Director and owner.
★★★★★ 5/5
GoogleProfessional agency, and I found Rehmaan very friendly and supportive.
Ehsun · 26 April 2024
Agent replied · 24 August 2024
Hello Ehsan, Thank you for the 5 star review. John Horton Director and Owner.
★★★★★ 1/5
FacebookA year of abject incompetence and little to no communication left us utterly bewildered and vowing never to rent through Horton and Garton again.
From day one we were left with little to no responses to issues of all kinds, ranging from simple enquiries about light fixtures to urgent messages involving a broken hot water tank. On numerous occasions we were forced to march round to the branch and ask for help directly. We were met with an incompetent representative who knew nothing of our case and simply told us to ring their out of hours line after they had closed, which not only seems counter intuitive, but also downright irresponsible.
While a problem with mice at our property was not exactly their fault, little to no effort was made to fulfil recommendations made by the pest controller and the issue was never fully solved even once we moved out of the property.
We were left in no doubt that this is a team of sales people who are only capable of making you sign a tenancy agreement and then have no concept of property management or how to keep customers satisfied in even a basic capacity.
Henry · 10 October 2017
★★★★★ 5/5
GoogleWe have been delighted with the experience of selling our home with Horton and Garton. Martin Clements negotiated our exceptionally tricky sale with great skill, patience and professionalism. If you want to deal with an honest, ethical, knowledgeable agent, then look no further.
Anne · 17 June 2020
Agent replied · 16 June 2024
Hello Anne, thank you for sharing your review of Horton and Garton and in particular my colleague Martin Clements with his diligent and expert handling of what I would call “towards the very top of our most challenging sales” not only this year but in my 20+ year career... persistence finally paid off and simply not giving up... also your patience in this transaction cannot be underestimated... onwards and upwards... See you soon. Kind regards John Horton MNAEA MARLA
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