Trusted Agent profile · London

Horton and Garton London reviews

4.8

★★★★★ Excellent

552 reviews across 3 platforms

172 King Street, London, W6 0QU

Part of Horton and Garton, see every office.

Horton and Garton's office in London, at 172 King Street, is rated 4.8 out of 5 across 552 reviews on three platforms, including 531 Google reviews rated 4.8.

Google logo

4.8 / 5

531

Reviews on Google

This office

Facebook logo

3.9 / 5

15

Reviews on Facebook

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

My wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore. In other words, they are everything you need from an estate agent.

CRi · 26 August 2018

Agent replied · 24 August 2024

Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA

5/5

Google

My wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore. In other words, they are everything you need from an estate agent.

Christophe · 18 June 2018

Agent replied · 16 June 2024

Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA

5/5

Google

We had a great experience renting with Horton&Garton. The agency is really on top of things and they were quick to respond to our calls and emails. The team are all super nice, can highly recommend them!

Marie · 19 December 2023

Agent replied · 16 June 2024

Hi Marie, Thank you for your super 5 Star Review. Kind regards, John Horton, Director and Owner.

5/5

Google

Bought my new home through Horton and Garton. Totally efficient - repeat visits quickly organised, coordination between me and seller and our solicitors shepherded through in a responsive, friendly way. Fourth time i've bought a house, easily the least trouble. Very happy to recommend.

Paul · 17 June 2023

Agent replied · 16 June 2024

Good afternoon Paul, Welcome to Hammersmith… Thank you for sharing your super 5 Star review with your experience buying your wonderful new home with HG. As the business owner it is always my pleasure to see and read these positive reviews. I know this was the fastest sale of the year which was listed, agreed, exchanged and completed within a month… Impressive! Very impressive…. On behalf of Julien and all the team best wishes settling in to your new Brackenbury Village home. Kind regards, John Horton. Director and owner.

1/5

Google

Not the best service

Mario · 24 May 2025

Agent replied · 16 April 2026

This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. Despite reporting the inappropriate nature, twice to Google customer service, we would have hoped that the Google Management Team would have seen/and known these fake reviews are connected, from one individual and from the same IP address. Google states “Reviews aren't verified by Google, but Google checks for and removes fake content when it's identified”. John Horton, Director and Owner

4/5

Google

The review below by 'James Hansen' is clearly malicious spam. In my experience, the opposite is true in every respect - this is a first class indie agent. John Horton and his dedicated team work very hard in a highly competitive market to achieve optimum results in both sales and lettings. Unusually good client relations with none of the corporate double speak you get with the uncaring bigger chains.

Rob · 19 June 2013

Agent replied · 16 June 2024

Thank you very much google user for your review. John Horton MNAEA MARLA

5/5

Google

John and Martin are pros. They neither over-price or under-price, which is critical in the current market, and rare among estate agents. They also see to every detail of the scale, and could not be more helpful. It really was an enjoyable experience. We also bought out house through them too. Straight, reliable, and nice people to work with. Couldn't say more. Paul and Lorraine Hardy

Lorraine · 18 June 2018

Agent replied · 16 June 2024

Hi Paul and Lorraine, Thank you very much for your wonderful review and kind words. You definitely had the very best garden on the road! Working with your Shepherds Bush house six years ago and then then purchase and now again has been a pleasure and we were delighted to achieve such a positive result and a speedy turnaround closing the deal to another wonderful family. On behalf of Martin Clements and myself plus all of the sales team here at HG who assisted and helped made this move happen best wishes for your new life outside of West London. Kind regards, John Horton MNAEA MARLA

5/5

Google

We couldn’t be happier with our choice! Louise and Martin helped us to find our dream house and guided us through the entire buying process. They listened to our needs, understood our taste and patiently found us exactly what we were looking for. They've been professional, friendly, efficient and proactive from start to finish. Great service!PositiveProfessionalism

Chiara · 17 June 2021

Agent replied · 16 June 2024

Hello Chiara, thank you very much for sharing your super 5-star review with your buying experience of your wonderful Ravenscourt Park home working with Martin and Louise. Louise is a natural estate agent and always goes the extra mile for her buyers and sellers and is the perfect ‘home match maker’. On behalf of Louise and Martin and all the sales team here at Horton and Garton we wish you all the very best settling in to your new Hammersmith, W6 home. Kind regards, John Horton, Director and owner.

5/5

Google

Having used Horton and Garton for a number of years, for both letting and selling, I could not recommend them more. They are thoroughly honest, professional, and really know their local market - an old fashioned 'local' service but at modern pace and diligence. John Horton has also managed to keep and nurture a stable team over a number of years, which says a great deal.

H · 19 June 2014

Agent replied · 16 June 2024

Good Morning Hugo, Over the years that we have known each other you have been a real pleasure to work with. You have bought, let, rented and sold properties through Horton and Garton and we have always been quoting you here "reliably reliable" . Thank you for the continued business over the many years and we wish you Liz and the family all the very best for the future. Kind regards, John Horton MNAEA MARLA

5/5

Google

Phil was great. Understood exactly what we wanted and didn't waste any time! Recommended!

Thomas · 18 June 2019

Agent replied · 16 June 2024

Dear Thomas, Thank you for sharing your review with google readers. My colleague and Senior Salesman, Phil Coombes is a key part of our number 1 west London sales team. Phil knows his market place very well and works with his buyers matching the wish list, needs and requirements to our vendors properties. Phil's is well known for going the extra mile and work ethic is second to none. Best wishes with settling in to your new home. Kind regards John Horton MNAEA MARLA

5/5

Google

Horton and Garton were fantastic to work with and an incredibly trustworthy and reliable agent. Martin’s local market knowledge was exceptional and he went out of his way to make the process as efficient and transparent as possible for both buyer and seller. I cannot recommend Horton and Garton highly enough - a very professional and diligent firm who offer outstanding service.

Miles · 18 June 2019

Agent replied · 16 June 2024

Dear Miles, Thank you for sharing your review and experience working with Horton and Garton. Martin leads his sales team from the front and he is very much the local property expert in Hammersmith and Shepherds Bush. On behalf of Martin and all the sales team here at Horton and Garton we wish you the very best in your new family home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Thanks to the brilliant and professional team at Horton and Garton we have now moved into our new house. The whole process was a pleasure. Compared to other agencies in the area they took the time and effort needed to allow us to make the correct purchase. Phil and Martin have certainly changed my opinion of the industry. Well Done Horton and Garton!!

Iestyn · 18 June 2018

Agent replied · 16 June 2024

Hello Iestyn, Thank you very much for your kinds words and positive review. The whole sales team pride themselves on their customer service and the years of local Hammersmith property experience especially in the Brackenbury Village area of W6. Your property transaction was what I would call "a text book purchase and sale" and I can only wish that we have the opportunity of working with as many genuine, willing and able clients in 2017 and beyond. We, Phil Martin and myself look forward to catching up with you shortly. Best wishes, John Horton MNAEA MARLA

5/5

Google

Hi Horton and Garton (Fahim Abdul) has been absolutely great from the start of my interest in the property. Always communicative, and keeping me updated throughout the process. Thank you so much.

Kathleen · 19 November 2023

Agent replied · 16 June 2024

Hi Kathleen, Thank you so much for your wonderful review and your client recommendations... working with the very best people does smooth the process and well done Fahim for introducing and securing you your wonderful new Chiswick home... and the lettings admin team making the move happen on time! Best wishes, John Horton Director and Owner

5/5

Google

Shyiane she has excellent communication skills. She has been incredibly helpful and informative keeping me up to date regularly with questions on matters regarding my rented property. I highly recommended Horton and Garton as result of this!!!

Vanda · 17 June 2023

Agent replied · 16 June 2024

Good morning Vanda, Thank you for sharing your super 5 Star review with your experience renting your new Stamford Brook home. As the business owner it is always my pleasure to see and read these positive reviews. My colleague Shiyane and the lettings team always go the extra mile in delivering a level of outstanding service to landlords and tenants alike. Moving home can be a stress and working with some estate agents can be even more of a challenging exercise… so we are delighted we moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Fantastic team over at Horton and Garton! Very friendly and knowledgable about the local areas market. Anthony especially went above and beyond to ensure our letting process was simple, fast, and hassle free. Having experience with them in both, I highly recommend them for sales and lettings.PositiveProfessionalism

M · 17 June 2022

Agent replied · 16 June 2024

Good evening, thank you for sharing your super 5 Star review on this platform on your recent experience working with the Horton and garton Chiswick, W4 lettings team. Anthony Wozniak is leading the Chiswick W4 HG lettings team from our new offices in Turnham Green Terrace. Anthony is a seasoned lettings professional manager and is highly respected estate agent by our landlord clients, tenants, and colleagues alike. On behalf of Anthony and all the Chiswick, W4 lettings team we wish you all the very best. Kind regards, John Horton - Director, and owner.

5/5

Google

I chose Horton and Garton as they were reviewed as the best Estate Agent in my local area. They did not disappoint. My sale was a challenging transaction, however with Martin managing this, they were overcome. Martin has a warm, confident and honest approach. I would definitely use them again.PositiveResponsiveness, Quality, Professionalism

Nadia · 25 August 2021

Agent replied · 16 June 2024

Hello Nadia, Thank you for sharing your 5 Star review working with Horton and Garton and the marketing and sale of your Wendell Park, Shepherd's Bush home. I must say your property sale was a “text book sale”, well managed under the close eyes of my seasoned colleague and Sales Manager, Martin Clements who delivered on how to achieve best terms, secure the best willing and able buyer and we are all delighted with the result. I am sure lesser inexperienced ‘greenhorn’ agents would not have been able to "iron out the issues", in this scenario, which Martin knew how to, and with his tenacity and guile ensured the end goal result, the exchange, sale and completion this side of the Christmas holidays. On behalf of Martin and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Martyn at H&G was an excellent estate agent to work with. He took the time to understand our requirements, what we were looking for and stuck to it (unlike other agents). Martyn has excellent knowledge of the West London area and found us a property that perfectly met our needs. I would definitely recommend working with this estate agency. Thank you.

Kirien · 18 June 2018

Agent replied · 16 June 2024

Hello Kirien, Thank you for sharing your positive experience with Horton and Garton and your google review. We recognise the importance of delivering a first class local customer service and thank you for your comments. Best wishes settling in to your new Chiswick and Hammersmith surroundings. Kind regards, John Horton MNAEA MARLA

5/5

Google

Aggie from H&G was the most responsive, helpful and friendly agent we worked with while searching for a flat to let, and found us a great place that met all of our criteria. Excellent service, especially in the hectic and often uncaring lettings market of London, where we had almost gotten used to incompetence. Deserving of 5 stars.

Will · 18 June 2019

Agent replied · 16 June 2024

Hi Will, Thank you so much for sharing your wonderful review on this platform. Aggie is truly a 5 star agent and has a very strong work ethic which is shared by very few professional letting agents working in west London today. You have a great rental property and I know that you are going to love living in central Hammersmith. On behalf of Aggie and all of the team here we wish you and your house mate all the very best with your studies at Imperial College. John Horton MNAEA MARLA

5/5

Google

Horton and Garton thank you all for all of your hard work selling my house. Martin you have been endlessly patient and enthusiastic despite unforeseen setbacks and have been so resourceful suggesting and commissioning extra surveys to give the buyers the confidence in the property they needed to allow a sale to finally go through. Many thanks again, Sophie & George.

Sophie · 19 June 2015

Agent replied · 16 June 2024

Thank you Sophie and George for your kind review and comments. Our business is such a wonderful business when we are working with the very best clients and properties. Despite the setbacks we managed to overcome the issues in your favour and proved that securing a willing and able buyer is only part one of the estate agents skill but securing best price from point of sale to exchange is another. Best wishes on behalf of all of the sales team. Kind regards, John Horton MNAEA MARLA

1/5

Trustpilot

BEWARE

They handed over the apartment with broken bedframe, dirty walls and windows. After moving out, they claimed £240 to clean the flat they handed dirty. Extremely unreliable and unprofessional.

Fatih · 24 April 2025

1/5

Trustpilot

BEWARE

They handed over the apartment with broken bedframe, dirty walls and windows. After moving out, they claimed £240 to clean the flat they handed dirty. Extremely unreliable and unprofessional.

Jv · 24 April 2025

5/5

Google

Great experience of purchasing a property with Horton & Garton. From my initial enquiry, through to viewings and the sales process, everything was dealt with swiftly and professionally by Joel and Nick. Would recommend.

Tim · 17 June 2023

Agent replied · 16 June 2024

Hi Tim, Welcome to Hammersmith and riverside living. Thank you for sharing your super 5 Star review working with Horton and Garton. On behalf of Joel and Nick and all of the team here at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Owner and Director.

5/5

Google

I've known John Horton for a long time and his excellent lettings team led by Ashley Clements has done sterling work for us finding tenants for our flats for the past 10 years. As a landlord, I think Horton and Garton provide an excellent service and I have no hesitation in recommending them to both landlords and tenants.

Alex · 18 June 2018

Agent replied · 16 June 2024

Thank you Alex for your testimonial. Ashley Clements and our rentals team are market leaders and are by far the most experienced and strongest lettings team in W6 and W12 and our results prove this. We look forward to working with you and your property portfolio for the next ten years and beyond! Best wishes to you and Alexia and family and no doubt I shall see you soon in Ravenscourt Park or in Hammersmith. Kind regards, John Horton MNAEA MARLA

5/5

Google

Charlie, the agent in Horton and Garton knew what we want. Whatever he showed me, I had to struggle should I take it or not :) They have good options in the area. Finally we found our dream house, we all are excited to move in after some refurbishment. Strongly recommend to you.

Kwok · 17 June 2020

Agent replied · 16 June 2024

Dear Kwok, Thank you for sharing your 5 Star Review and experience working with Charlie and the Horton and Garton Sales team. You have a truly wonderful home and one of the best in Brackenbury Village. Best wishes settling in and all the very best for 2020. Kind regards, John Horton MNAEA MARLA

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