Get Living London reviews

★★★★★ 5/5

Google

Just moved in to the Laurel Point apartment building and I must say the process has been great from start to finish - from initial inspection through to settling in. I have to especially praise the people who made this process so easy - - The thoughtful and genuine approach by Davide to show us around the apartments, consider the options and think on the fly as to alternatives to the apartments we were scheduled to see on the day. Really appreciate how you kept in touch with me over the course of the whole process - Special thank you to Zainab as well who managed to sort out the contracts and get everything done in time for the move-in. Looking forward to staying here a while :)

Khaled · 12 June 2021

★★★★★ 5/5

Google

I contacted Get Living due to the fact I was returning to the UK, in urgent need of a suitable rental accommodation for me and my family. I found the entire service offered by Get Living highly efficient, cohesive and pleasant. From initial contact on interested properties, through to the remote viewings and facilitation of paperwork. It was a technological led seamless approach. The staff were very attentive and responsive, in stark contrast to what I have experienced in from your typical big name high street estate agents. I would like to especially thank Claire and Zainab for all your help.

Michael · 12 June 2021

★★★★★ 5/5

Google

Just moved out of Get Living after living here for a three very happy years. I loved living here- the staff have always been so friendly and helpful and in particular Annemarie and Davide who both work at reception. They have repeatedly gone out of their way to address any problems I may have had and have done so with genuine warmth and professionalism. They are often the first people you encounter in the office of Get Living and you couldn’t ask for nicer people. Highly recommend!

Michelle · 12 June 2021

★★★★★ 5/5

Google

The staff at Get Living have gone above and beyond since the very beginning. Special thanks to Claire, who took us to view four diverse properties which all suited our wants/needs, and who had the answers to every question we had. Thank you also to Zareena, who handled all the paperwork and was so helpful and always quick to respond to any inquiries we had. The moving process was seamless beginning to end, and we are very happy with our new flat. We've also been very impressed with the maintenance team. Upon moving in there was one minor issue, which we raised to them. They responded within hours (on a Sunday) and quickly arranged an appointment to resolve the issue. Already this is a much-appreciated change from previous experiences with letting agencies and landlords.

Alfie · 12 June 2021

★★★★★ 5/5

Google

We just joined the GetLiving family. All of the staff was extremely kind and helpful in getting us settled in. A special thanks to Zainab Fayad and Dave Osborne who on-boarded us and patiently helped us with our queries and needs. Possibly the simplest move we ever had. The whole area is lovely, so close the Olympic Park and the Westfield Shopping Centre, full of small independent shops and bar. It is the dream location, and what a view...

Marco · 12 June 2021

★★★★★ 5/5

Google

We had a very positive experience with Get Living. We had tight timeline to move out of our flat and Billy and Zainab made it very easy. They were both very helpful and responsive. The flat exceed our expectations as we had only viewed it virtually due to lockdown restrictions. We have been in the new flat for just under a week and so far have had no problems. Our relationship manager, Nick, has also been very helpful and responsive.PositiveResponsiveness, Quality, Professionalism

Renata · 26 August 2020

★★★★★ 5/5

Google

My experience with getliving has been exceptional, all home maintenance was handled by Ryan, who is always on hand to help & is an incredibly friendly guy, who has made complicated moves and decorating a breeze …

Antony · 16 March 2026

★★★★★ 4/5

Google

The people I spoke to at the agency themselves were very helpful to sort out the moving in process and helped tackle all of our problems. The reason why this isnt 5 stars is because the verification company canopy which is a website designed to give you a credit check and see if you are fit to rent was flawed and quite literally broken at every step. This meant we had to manually go through all the checks but both Zainab and Charlotte were very helpful in that. One more criticism is that they are so slow to answer the phone. I respect massively that companies can be busy. But to be left 45 min on hold waiting for someone to answer the phone and for this to be case almost every time you call them no matter what time of the day is well frustrating. I hope its something they look into.

Salim · 12 June 2020

★★★★★ 5/5

Google

Get Living Stratford cannot do enough for you, to make everything about finding your dream home perfectly seamless. They're quick to answer all questions/emails and very friendly and professional throughout. Special shout out to Charlotte at Get Living who helped me find my dream place and has been so enthusiastic, lovely and helpful throughout the whole process. The apartments are absolutely beautiful, they're all very high spec and surrounded by plenty of green parkland and space. I'm so happy to live here! :)

Louise · 12 June 2020

★★★★★ 5/5

Google

Amazing service by Rikki! He helped us find a wonderful apartment and guided us with getting references, credit checks, etc. (a longer process for us as we just moved from abroad). He went above and beyond, replying to messages out of office hours and even helping us with questions after we moved in. Zareena was also great at making sure contracts and utilities were in place before we moved in! All in all, the whole process only took a week. Get Living is a breath of fresh air from the horrible letting agents in London!PositiveResponsiveness, Quality, Professionalism

Hanna · 12 June 2020

★★★★★ 5/5

Google

Zareena and Charlotte were excellent with helping me move in. I had a few technical issues with the contract and they were always helpful and replied straight away to help me and always answered my calls or called me back as soon as they could. The process has been really smooth and I couldn’t have asked for this to be any better. My overall experience has been really positive thanks to them both and I hope to continue feeling this way throughout my tenancy.

Lauren · 12 June 2020

★★★★★ 5/5

Google

Looking for the right apartment can be stressful, but thanks to the Get Living team the process was seamless. Their homes are very modern and classy. Huge thanks to Billy for finding us the right home and fulfilling all our requests. He was very accommodating. Also big thank you to Zainab for doing a sterling job in completing our contract and move in process within a short space of time. She was super efficient, responsive  and friendly. I cannot recommend Get Living highly enough.

Thomas · 12 June 2020

★★★★★ 5/5

Google

We'd like to say a huge thank you to Zainab, Paula and the Get Living team for their level of professionalism! Zainab was incredibly helpful, quick to respond to our queries and so accommodating with all our requests - thank you! The entire move-in process was seamless with Get Living - we were kept in the loop throughout and the team we interacted with were so friendly and patient - we'd definitely recommend Get Living.

Parv · 12 June 2021

★★★★★ 5/5

Google

Blown away by our experience with Get Living - best rental experience we have ever had. Everything is so efficient and promptly dealt with, and such incredibly high quality, well-maintained homes. Only wish we’d moved sooner! 😄 Special thanks to James Day who provided exceptional service in helping sort any queries we had after moving in! He was so helpful and responsive, thanks so much again James! 😊

Niamh · 12 June 2022

★★★★★ 1/5

Google

UPDATE MARCH 2019: Not much has changed - I reported a maintenance issue which took over a week to be handled (not fixed), an engineer attended in my absence and while the original issue has been fixed, they have managed to create another problem during their visit - of course, this was not 'logged' on their system so whoever answered the phone is clueless. UPDATED JULY 2018: AVOID DHERAEN!!! AVOID KRUPA!!! GLL took 1 month to return £9700 they owed me - their excuse? Dheraen was ill. This makes no sense and is completely unacceptable as someone else could have and should have taken over + none of my correspondence was ever through Dheraen's personal number or email so honestly a stupid, pathetic, irresponsible excuse esp. when that much money was owed. UPDATED MARCH 2018: TERRIBLE WITH MAINTENANCE ISSUES. EVERY SINGLE TIME I CALL TO DOUBLE CHECK AN APPOINTMENT, THEY'LL SAY THAT NOTHING HAS BEEN BOOKED. SORT YOURSELVES OUT SERIOUSLY. STILL WAITING FOR A MAINTENANCE ISSUE I REPORTED IN NOVEMBER 2017. THE NEGATIVES: (AT THIS POINT, EVERYTHING) 1) Slow to respond to maintenance issues as mentioned by 90% of the reviews here. 2) Replies (when you get them) are very unhelpful and vague, and usually signed off 'Team Belvedere' making it impossible to specify a name when someone one the phone asks who booked my appointment (+ isn't that your job?) 3) Once an appointment was finally made, I was given a date but no time (anytime between 9-5 is all I got). 4) The inventory checklist was not very detailed - it did not include any damages/signs of wear evident upon my move-in. I have included my comments as requested and sent it back within 48 hours of moving in, but not yet hear back (it has now been 4 months). THE POSITIVES: 1) The contractors/engineers that visit are VERY friendly. THE ONES SAT IN THE OFFICE ARE JUST USELESS AND CANNOT HANDLE ANYTHING. Also, if you can't deal with confrontations then be better at your job. (Oh wait, another negative) I would have hesitated signing with GLL had I seen their endless, shocking reviews beforehand. I have now learnt and will be reading reviews on Estate Agents before signing in the future. Due to the number of days I've given up for maintenance visits, my friends and colleagues have now realised how awful GLL is. I'll give my honest opinion and warn anyone who asks me about renting with GLL.

Jennifer · 13 June 2019

★★★★★ 5/5

Google

Thank you so much to Ryan for fixing and replacing our dishwasher! Ryan came back twice in the same day to make sure we weren’t without a dishwasher and took the time to show me how the new one works. On top of this Ryan was lovely and chatty, super friendly and professional! Thanks so much for your help Ryan, keep up the good work!😊PositiveResponsiveness, Quality, Professionalism

Josie · 12 June 2022

★★★★★ 5/5

Google

Have been living there for half a year now! Love the folks at the reception, particularly Vadym is fantastic. His cheerful attitude always makes me feel welcome, and he is always prepared to help us with any questions.

Michael · 26 July 2024

★★★★★ 5/5

Google

Shikha has been absolutely great. She has been very helpful and attentive. Thanks a lot.

Ramy · 2 April 2026

★★★★★ 4/5

Google

I had an excellent time living in Hightail Point. They are very professional and prompt when it comes to their services. The team at east village was also very understanding of my problems. The people at the concierge, the security and the customer support team, especially Rumone, who helped me sort out my issues are all really nice and professional. I love how spacious the houses are and the skybridge is an excellent space where you can spend time working or just hanging out. The only drawback would be poor services in the common areas. The screening room wasn't working for a really long time despite repeated complaints from the tenants so that was a little difficult. The coffee machines are also mostly empty or broken at the sky bridge.

Rithika · 14 December 2023

★★★★★ 5/5

Google

Had the absolute pleasure of meeting Krupa Patel (Relationship Manager) @ GLL regarding faults within my property. Krupa was extremely professional, polite & dealt with issues straight away without delay. She took personal responsibility in escalating the faults & ensured she kept me up to date with the timeframe when the fault(s) would be rectified. Thanks very much Krupa ! 😀 Also, Sam Franklin-Jones (Relationship Manager) @ GLL was extremely helpful over Easter BH weekend when I had no hot water/heating. He made alternative arrangements in the absence of the engineers closing up for the day/weekend. Cheers Sam !

Lee · 13 June 2018

★★★★★ 1/5

Google

*Update March 18 - because of the constant leaks I asked what will be done about this to prevent the same thing happening - the answer is basically nothing. I requested my rent not be increased after 12 months and be frozen because of their service has been a disaster - this fair request was rejected. I sent a complain via the website as I'm not satisfied with the response from the Mirabelle Gardens team* Cons There is a very obvious problem with how properties are maintained as I have had 2 leaks in a couple of months. In total 8 weeks of problems, which is around 25% of the time I’ve been here. I’m not a plumbing expert but logically it’s either a lack of maintenance, a set-up which means the actions of other residents will always affect others or the set up from the start is wrong. During the first leak I had to chase multiple times for an update and the timeframes for the fix kept getting longer. When I moved back in half my fridge was empty, some of my things were missing and the place wasn’t cleaned properly. I’m currently going through my second leak so we’ll see what happens there. They seem to be struggling managing 1.5K properties as the reviews below and the emails I receive suggest many people have had problems. Perhaps they don’t efficiently manage their budget or they haven’t made enough money hence why the lack of care, I don’t know for a fact the reason. There has also been minor problems such bugs/spiders which I’ve tried to keep control of and stuff being thrown in the front garden. Their suppliers aren’t great also, I’ve had the internet and phone just stop working. I’ve also found that when you ask something they give you boiler plate/pre planned answers rather than answering your actual question. Pros I think they do genuinely want be a good landlord but good intentions doesn’t make up for reality. They did give me a £100 voucher for the first leak - the inconvenience and all the errors from it. The reason I haven’t left is because I like Stratford, the tube station is close and there are lots of shops plus I don’t want to go through the hassle of finding another place.

Asaad · 13 June 2018

★★★★★ 5/5

Google

Having only moved to Olympic Village in the summer of last year, I have been very impressed with the quality of my flat, the superb location of the village with the whole of London, and the friendliness of its employees and relationship managers. One particular person who went above and beyond for me is Beth Scott. Our flat had to find a new member to join us within a very short time frame, and Beth was an absolute star throughout the whole process and I'm extremely grateful for her extra effort for us. She was very helpful in guiding us through the process, super quick to respond to any messages or phone calls, calm and supportive when we ran into a few complications, and most importantly, just a brilliant and kind person to talk to and a fantastic member of the team!

Dan · 13 June 2018

★★★★★ 5/5

Google

I would like to thanks Ms. Claire Oki for her hardworking and patience on me. She response quick to my enquiry. I told her my requirements, she then gives her suggestions. She helps me a lot to find a suitable apartment in East Valley. She makes my life much easier. Thanks Claire, you are wonderful.

Daisy · 12 June 2023

★★★★★ 1/5

Google

I can't agree more with other comments which say Get Living London is extremely unorganised. I had reported the toilet leakage at my en-suite since September 2016. While the office staff are polite at all times, they didn't take any effective measures and the leakage continued. I decided to arrange a move-out. As I finally transferred my contract to someone else, I tried to urge the office to fix the leakage again and again by multiple in-person visits to the office and continuous phone calls. 22 May 2017, the leakage issue was resolved. That's nine months to fix a single leakage. Residents suffer from their mismanagement. The fireworks and other fancy stuff the place arranges are nice, but they don't know how to solve some essential problems. Update after hours of the original post: It's interesting that the owner got back to this post within hours after I submitted my review. The speediness like such never happened to my other email requests to the management office. This leakage issue is not the only reason that made me draw this conclusion but I will not consider renting with Get Living London again, especially as the rents in London are trending down in general. Thank you.

Linly · 26 October 2017