Get Living London reviews

★★★★★ 4/5

Google

I had an excellent time living in Hightail Point. They are very professional and prompt when it comes to their services. The team at east village was also very understanding of my problems. The people at the concierge, the security and the customer support team, especially Rumone, who helped me sort out my issues are all really nice and professional. I love how spacious the houses are and the skybridge is an excellent space where you can spend time working or just hanging out. The only drawback would be poor services in the common areas. The screening room wasn't working for a really long time despite repeated complaints from the tenants so that was a little difficult. The coffee machines are also mostly empty or broken at the sky bridge.

Rithika · 14 December 2023

★★★★★ 5/5

Google

I would like to thanks Ms. Claire Oki for her hardworking and patience on me. She response quick to my enquiry. I told her my requirements, she then gives her suggestions. She helps me a lot to find a suitable apartment in East Valley. She makes my life much easier. Thanks Claire, you are wonderful.

Daisy · 12 June 2023

★★★★★ 1/5

Google

I can't agree more with other comments which say Get Living London is extremely unorganised. I had reported the toilet leakage at my en-suite since September 2016. While the office staff are polite at all times, they didn't take any effective measures and the leakage continued. I decided to arrange a move-out. As I finally transferred my contract to someone else, I tried to urge the office to fix the leakage again and again by multiple in-person visits to the office and continuous phone calls. 22 May 2017, the leakage issue was resolved. That's nine months to fix a single leakage. Residents suffer from their mismanagement. The fireworks and other fancy stuff the place arranges are nice, but they don't know how to solve some essential problems. Update after hours of the original post: It's interesting that the owner got back to this post within hours after I submitted my review. The speediness like such never happened to my other email requests to the management office. This leakage issue is not the only reason that made me draw this conclusion but I will not consider renting with Get Living London again, especially as the rents in London are trending down in general. Thank you.

Linly · 26 October 2017

★★★★★ 5/5

Google

We have rented an apartment in Victory Plaza, and with the help of Rikki and Zainab it has been an extremely smooth and easy process. Since we've moved in Mizanul has been on hand as our relationship manager and has been great at speedily responding to any questions or queries we have had. The whole process has been great, and this really does feel like the future of renting.PositiveResponsiveness, Quality, Professionalism

Jordan · 12 June 2021

★★★★★ 1/5

Google

I can't agree more with other comments which say Get Living London is extremely unorganised. I had reported the toilet leakage at my en-suite since September 2016. While the office staff are polite at all times, they didn't take any effective measures and the leakage continued. I decided to arrange a move-out. As I finally transferred my contract to someone else, I tried to urge the office to fix the leakage again and again by multiple in-person visits to the office and continuous phone calls. 22 May 2017, the leakage issue was resolved. That's nine months to fix a single leakage. Residents suffer from their mismanagement. The fireworks and other fancy stuff the place arranges are nice, but they don't know how to solve some essential problems. Update after hours of the original post: It's interesting that the owner got back to this post within hours after I submitted my review. The speediness like such never happened to my other email requests to the management office. This leakage issue is not the only reason that made me draw this conclusion but I will not consider renting with Get Living London again, especially as the rents in London are trending down in general. Thank you.

LL · 27 August 2017

★★★★★ 1/5

Google

I can't agree more with other comments which say Get Living London is extremely unorganised. I had reported the toilet leakage at my en-suite since September 2016. While the office staff are polite at all times, they didn't take any effective measures and the leakage continued. I decided to arrange a move-out. As I finally transferred my contract to someone else, I tried to urge the office to fix the leakage again and again by multiple in-person visits to the office and continuous phone calls. 22 May 2017, the leakage issue was resolved. That's nine months to fix a single leakage. Residents suffer from their mismanagement. The fireworks and other fancy stuff the place arranges are nice, but they don't know how to solve some essential problems. Update after hours of the original post: It's interesting that the owner got back to this post within hours after I submitted my review. The speediness like such never happened to my other email requests to the management office. This leakage issue is not the only reason that made me draw this conclusion but I will not consider renting with Get Living London again, especially as the rents in London are trending down in general. Thank you.

LL · 13 June 2017

★★★★★ 5/5

Google

Danielle was very personable and friendly. Super smiley and bubbly. Thank you!

J · 9 April 2026

★★★★★ 5/5

Google

Zainab and Charlotte went above and beyond with the whole moving process, from taking the time to show us the properties, answer our questions, assist us with the reference process and providing us with all the information we required. They always answered promptly and were very pleasant to deal with. Already being a GLL resident, I know they are also extremely prompt to solve any maintenance issues. Excellent customer service!

Manu · 12 June 2021

★★★★★ 5/5

Google

Claire Oki has been amazing from start to finish. She was super helpful in my search for the next apartment and was very patient with me over the various viewings! And when we got to referencing stage she was very crucial throughout this process and really helped to get things moving quickly. Zainab was methodical and helpful throughout the contract execution stage. A couple of questions had to be asked more than once or followed up a few times with the relationship team regarding moving in arrangements but overall a great service. Hopefully this level of service will continue when I move in!

Stephanie · 25 October 2023

★★★★★ 5/5

Google

The maintenance team and Rebecca in particular are absolute stars. Guys provide 5 star hotel level service. Everything is fixed within hours not days. They go above and beyond to what is actually required and are happy to assist with even minor issues. Love the property, love the area, love the team :)

Vitaliy · 12 June 2023

★★★★★ 5/5

Google

We had an issue with a couple of our appliances recently and Ryan was amazing in getting us set up with replacements - he was knowledgeable, efficient and didn't mind answering the hundreds of questions my partner had! The fantastic and responsive maintenance service is a huge advantage to renting through Get Living.

Rosie · 12 June 2023

★★★★★ 1/5

Google

Getliving don’t welcome prospective residents. Called from 9:30 for 50 minutes no one picks up the phone for their new resident lines, tried other lines still no one answered. Also you messed up with my viewing. I booked viewing on last Friday for Monday (today) and colleague said that would send confirmation to my email. NEVER RECEIVED CONFIRMATION. Am on my way to the viewing and call to double check if the viewing was made. UNSURPRISINGLY YOU DIDNT MADE SUCH APPOINTMENT! very surprised with the low standard service provided by this company, can’t imagine this is what you did for prospective new tenants. Shame on Getliving

Jingqi · 19 August 2024

★★★★★ 5/5

Google

Thank you so much to Eddie who came to replace the bulbs in our oven. When he came and saw what type of bulb fitting that was needed he had to go back to the storeroom to get the right one which he did very happily. He was very friendly, professional and had a great service attitude altogether, we were very impressed.

Wendy · 12 June 2022

★★★★★ 5/5

Google

My car was recently stolen together with my car park fob and parking permit. Abdul has been kind enough to arrange for a permit and for a fob replacement. Abdul has shown a significant amount of empathy, kindness and has been extremely efficient and helpful throughout the process. A great example of going above and beyond. Abdul - thanks for all your help. Extremely grateful to you. The customer service you have demonstrated has been second to none.

Renato · 25 October 2023

★★★★★ 5/5

Google

Ernest was super friendly and helpful. Very welcoming and attentive

Amy · 2 April 2026

★★★★★ 5/5

Google

Incredible service and a big thanks to Dave O. and Zareena A. for making our moving experience so smooth. Dave went the extra mile to secure the last available unit that met our criteria. The application process is clearly communicated and quick. I would definitely recommend Get Living if you are on the lookout for a professional and friendly team to find you your next home.

Dima · 12 June 2021

★★★★★ 5/5

Google

The team at gel living have been professional and helpful. They respond to queries immediately and sort things for you ASAP. Very much appreciated and happy with how you guys are doing things. Von Dimson is my property relationship manager and he was very helpful and sorted things out for me going out of his way. Thanks again.PositiveQuality, Professionalism

Anupam · 12 June 2022

★★★★★ 5/5

Google

I want to thank Zainab for her continuous help throughout my move-in process. She was prompt to respond to my queries, and assisted me very well. Thanks a lot Zainab.

Sachit · 26 July 2024

★★★★★ 1/5

Trustpilot

Awful communication from lettings agency

I would rather pay less for basic accommodation than live here again. Whilst I haven't had any issues with the flat itself the response rate of the management company is appalling. We have rang up, been into the office, and left maintenance requests on the portal and have been straight up ignored. This has caused unforeseen costs and stress with zero compensation from Get Living. I wouldn't recommend it to anyone.

Georgia · 19 November 2025

★★★★★ 5/5

Google

We accidentally broke our oven door and were waiting for its repair. Ryan kindly came to help us with his warm, polite and reliable attitude. Not only that he arranged and fixed everything in about 10mins in total. I was very happy to know that such a professional (and warm hearted!) engineer like Ryan is working in the east village and it feels very safe to live here, for whom just newly moved to UK and still unfamiliar with surroundings like me. Thank you again for Ryan and Andrew!ご丁寧な対応をありがとうございました！

Mana · 12 June 2023

★★★★★ 5/5

Google

EDIT: Big thanks to the Luke and Kevin from the maintenance team for a very quick and efficient service. Having had a bad landlord previously, it’s refreshing to have the maintenance team! Amazing experience! The whole process was very smooth, the flats are beautiful, the area is full of green spaces and the transport links are unbeatable. Special thanks to Zainab in the contracts team for being super responsive and friendly and Kaitlin, Sam and Nick for being very helpful and always lovely to deal with. Highly recommended!

Shaun · 12 June 2023

★★★★★ 5/5

Google

Just wanted to share our experience of living in the area. We had a wonderful 3 year stay in one of the GetLiving buildings - Laurel Point. It was a 2 bedroom fully furnished apartment. The furnishings were exceptional, everything was from BoConcept which is a high end furniture shop. I would say it was an Energy efficient building as our energy bills were at a reasonable amount even after prices increased. The area itself is very convenient to live in. There is a huge shopping mall just "outside your doors", very good commute to all possible locations. For families it is very child friendly area, there are numerous playgrounds around. Special thanks to the management team! They were very responsive to every our need and did their best to make our stay most comfortable. We really appreciate everything they have done for us!PositiveResponsiveness, Quality, Professionalism, Value

Aigerim · 12 June 2023

★★★★★ 4/5

Google

The whole process of moving into my new home was very smooth. I was helped by Rose one of the Leasing managers from Get Living. She was helped us with every small questions we had and arranged viewings at such notice as well. Currently it’s been 3 weeks into my new home. The area here is super nice. Lots of apartments where families and workings professionals stay. The area is quite safe as well where no one can access the buildings unless they have a key.

Dhiren · 12 June 2023

★★★★★ 5/5

Google

Claire Oki has been amazing from start to finish. She was super helpful in my search for the next apartment and was very patient with me over the various viewings! And when we got to referencing stage she was very crucial throughout this process and really helped to get things moving quickly. Zainab was methodical and helpful throughout the contract execution stage. A couple of questions had to be asked more than once or followed up a few times with the relationship team regarding moving in arrangements but overall a great service. Hopefully this level of service will continue when I move in!

Stephanie · 12 June 2023