5/5
TrustpilotThank you Alizee a lot in helping me…
Thank you Alizee a lot in helping me find a Flat. You were always patient with my request.
Trusted Agent profile · London
Garton Jones London reviews
★★★★★
204 reviews across 2 platforms
3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU
Part of Garton Jones, see every office.
Garton Jones's office in London, at 3 Oswald Building, is rated 4.2 out of 5 across 204 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Garton Jones hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlizee was very friendly and took her…
Alizee was very friendly and took her time with me. She gave me a lot of Informations regards Battersea. Can only recommend her.
5/5
TrustpilotGreat job
Great job, amazing apartment, thank you Alizee for your precious help. I highly recommend Garton Jones agency!
5/5
TrustpilotThank you Lisa Beverlly
Thank you Lisa Beverlly. She is doing well in managing my property. She is ver helpful and responsive in her job.
1/5
TrustpilotGJ Chelsea Bridge Wharf Avoid
GJ Chelsea Bridge Wharf - I would urge you not to do business w them as a landlord or tenant. After 15 yrs of doing business together, in the last two years they have become very rude , in particular two males working there, one in a senior role. They “managed” our property only to neglect the tenant for years and as a result left me in £1000s in damages given the tenants disgruntled manner. Please avoid at all costs as a landlord and tenant.
5/5
TrustpilotHelpful
Jacqueline has been very helpful arranging my renewal agreement - proactive, responsive and efficient. Thank you!
5/5
TrustpilotI had a great experience with Garton…
I had a great experience with Garton Jones at Chelsea Bridge Wharf. I would particularly like to thank Charlotte Edney for her outstanding support and timely responses to my queries.
5/5
TrustpilotLisa Beverlly is extremely attentive…
Lisa Beverlly is extremely attentive and helpful, her attention to detail is unmatched! Highly recommend
5/5
TrustpilotCharlotte has been a pleasure to work…
Charlotte has been a pleasure to work with and has looked after us very well.
5/5
TrustpilotCharlotte made my move to london so…
Charlotte made my move to london so much easier. The process of moving into a new apartment was smooth and easy. She is always helpful and gets everything resolved very quickly.
5/5
TrustpilotLisa Beverlly is always supporting me…
Lisa Beverlly is always supporting me with all my requests, great assistance & very easy to communicate with her
5/5
TrustpilotMy experience with Jacqueline was…
My experience with Jacqueline was great! The best agent ive worked with so far.
5/5
TrustpilotLisa Beverly was just wonderful
Lisa Beverly was just wonderful! Her knowledge and customer service was spot on!
5/5
TrustpilotAmazing service
Amazing service, professional and friendly staff. Darya is such a helpful person . Recommended them for many friends looking for properties in the area.
1/5
TrustpilotNot great
We didn’t rent with this agency, only had a viewing but that was enough to deter us. The viewing itself was not bad, the guy seemed quite professional at first. We were told by him many times during the viewing that the although the price is higher than our budget (with over £200 for some of the flats we saw) we can negotiate it down to our budget due to construction works that would be going on for a few more months. I sent him an email with a few questions we had as we were quite keen on taking one of the flats, but he refused to reply in writing. Even though we were originally told that they can do evening viewings, later this turned out to be untrue. I only got a reply to my questions when I sent the email to every single agent in that branch, when their Managing Director replied that its unlikely that the price will be reduced. I don’t get why our budget was disregarded completely in the first place, why was everything such a big issue and headache, but we had enough of them already.
5/5
TrustpilotStephanie has been amazing supporting…
Stephanie has been amazing supporting us since our move! Things are easier since she takes control and follows up on any issue we may have in the apartment.
5/5
TrustpilotMany thanks to Mille for such great service…
Many thanks to Mille for such professional service and attention to detail
5/5
TrustpilotNice team!!
Nice team to work with, and thanks Charlotte Edney for all your help!! looking forward to continue working with you at The Chelsea Bridge Wharf complex.
1/5
TrustpilotAvoid at all costs
Absolutely terrible agency, our experience as a tenant was the worst I've ever had in London.In our 12 months of tenancy, the absolute longest we could endure with these agents, they have failed to repair blinds that were missing since the start of our tenancy and have only deigned to do so a week or so before starting to bring people in for viewings, a month before we vacated. We also had to spend about 2 months without a working laundry machine. Anything we needed that fell into their responsibilities, we had to chase and chase for weeks on end for them to lift their finger about it.But, unfortunately, our troubles didn't stop at the end of our tenancy since these people are terrible with the deposits as well as actually managing the property. As I'm writing this, after seeking help with the TDS we are STILL waiting, four months later, for approximately £2.3K of UNDISPUTED funds, that is money that the agency agrees belongs to us and yet doesn't really seem to be willing to return. Of course that is not including the fact that these people are trying to charge £96 for ONE STANDARD LIGHTBULB that we foolishly forgot to change when moving out.Absolutely horrid.
1/5
TrustpilotAbusive emails to members of the public
Their staff send abusive emails to members of the general public who are not even a customer. If you complain they do nothing about it, This has left me with no option but to take my complaint through the proper channels. Had they not behaved so arrogantly this would not be necessary. It's a boys club owned by some fella and "Ran" by his mate. The website looks professional but the staff sure aint. They have absolutely no understanding about how law works - landlords be warned.
5/5
TrustpilotCharlotte Edney is one of the best that…
Charlotte Edney is one of the best that I dealt with in this domain
5/5
TrustpilotHelpful staff
Lisa Beverlly has been extremely helpful and attentive.
1/5
TrustpilotTenancy Chelsea Bridge
Service during tenancy is very poor, you have to fight for repairs that are of their responsibilities and wait long to have things sorted out. The team is not proactive and considerate of tenant’s needs. They continuously look for opportunity to make money out of the tenant. The most annoying process is the remittal of tenant’s deposit. Indecent. They refused to make the final inspection with me, using ridicolous excuses, (although offered to leave in advance and provided flexible dates) and claimed almost 30% of my deposit, half of which totally imaginary.Make sure to religiously report all the damages and item scrapped/missing when you enter the apartment, otherwise you will pay for it. They hold a bureoucrat attitude, my experience with Garton Jones rental team has been terrible.
5/5
TrustpilotCharlotte Edney is amazing and so is…
Charlotte Edney is amazing and so is her work ethic. Always very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Garton Jones London
Has Garton Jones won any awards?
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Garton Jones hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
