Garton Jones reviews in London

★★★★★ 1/5

Trustpilot

My experience with Garton Jones, Avoid at all costs.

I rented my first property through Garton Jones back in 2023. The flat I was living in was also listed for sale, and a buyer eventually came forward. The agent handling our case assured us the buyer had purchased the property purely as an investment and actually wanted to keep a tenant in place. Then, one evening, they left a 30-page document at my door informing me that I had to vacate within a set period, despite what we had been promised. I should mention I was 18 years old, living alone, and a full-time university student at the time. Having to juggle my studies while packing up an entire flat and scrambling to find new housing put me under enormous stress. Because of how badly they handled that situation, my family had to step in and insist they help me find another property. I rented my second property through them in February 2025. Despite charging an enormous fee for a "professional cleaning," the flat reeked, the carpets were stained, and the sofa was filthy. My mother and I ended up removing and washing the sofa covers and curtains ourselves, and cleaning the carpets ourselves. On top of that, the heating/ventilation system was broken when they handed over the flat, which is not even legal, since a rental property's ventilation system is required to be fully functional at handover. Despite reporting it more times than I can count, it was never fixed. The building maintenance staff were quick to respond and told us the issue was a pipe leak that Garton Jones was responsible for resolving, but Garton Jones never lifted a finger. The vent filters were handed over filthy, caked in dust and dirt, and every time I turned on the ventilation, it blew dust straight into the flat. For someone with allergies, it was genuinely miserable.When we moved out, they tried to charge me for damage that was clearly left by the previous tenant, damage they had documentation of, and which I explicitly pointed out to them. They deducted money from my deposit anyway, in a completely dishonest move. At that point I didn't push back further, purely because I wanted my money back without more hassle, but by then, three years of dealing with Garton Jones had shown me there was no problem they wouldn't cause me. When we left the second flat, we left it spotless, cleaner than we received it, we even wiped down the walls, and they still deducted money for a single strand of hair left in a drawer, for one loose coin, and for a water mark on a faucet.I've spoken to friends who rent through other agencies, and not one of them has ever had money deducted for something this petty, had previous tenants' damage pinned on them, or had their requests simply ignored the way Garton Jones ignored mine. I would never recommend Garton Jones to anyone. They made my three years as their tenant an absolute nightmare.

Doga · 11 September 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Team at Garton Jones is extremely nice…

Team at Garton Jones is extremely nice and professional. Rosi supported me as a tenant and was really responsive and helpful to accommodate my needs. I had a great experience and I am really thankful for the support!

Beatrice · 1 July 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Great and Professional Service

Garton Jones has been assisting me for leasing my apartment for 10 years+ and they are very efficient and professional. Recently, I put up the property for sale and the experience is equally satisfactory. They are proactive in marketing the property and arranging viewings from time to time. We also get an offer within a reasonable period of time and they are patient and professional in the process in giving me good advice and professional support. They are patient and prompt in answering all my questions when I am in doubt. The agents serving me are Paul and Richard who are excellent in their service.

Miranda · 23 June 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 1/5

Trustpilot

The most terrible management- stay away from there

The most terrible management. They are dishonest. Never trust the people who works for Garton Jones in Chelsea Bridge. They breached the privacy during my tenancy and they entered to my flat without any authorisation and took my keys. They took no accountability and now they are not returning my deposit for no reasons. They already deleted my previous review. They are so unethical and bunch of liers. December period in their busy time and partying in Spain in the owner of business villa and they have no time to reply your urgent requests.Awful team- Charlotte mentioned no one likes Suskia in their team and they put the blame on her during the time my key was missing. Just avoid these people. They also removed my previous review and blocked me.

Es · 15 April 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Google

I had a genuinely excellent experience working with Kerry throughout the process of renting this apartment. From the very beginning, she was incredibly professional, responsive, and supportive. What really stood out was her willingness to go above and beyond at every stage, nothing ever felt like too much trouble. She was always available to answer questions, no matter how small, and consistently responded in a timely and thoughtful manner. Moving can be quite stressful, but she made the entire experience feel smooth and manageable. Whether it was coordinating with the landlord, helping to resolve unexpected issues, or assisting with practical aspects like setting up utilities and bills, she handled everything with care and efficiency. What I appreciated most was her attitude, Kerry was patient, approachable, and genuinely committed to helping. At no point did I feel like I was asking too much or being a burden, which made a huge difference. She created a sense of trust and reassurance throughout the process, which is invaluable when navigating something as important as securing a new home. Overall, I couldn’t have asked for a better experience. I would highly recommend her to anyone looking for a reliable, proactive, and truly dedicated broker. Regards, Katerina

Katerina · 15 April 2026 · Garton Jones London (Chelsea Creek)

★★★★★ 1/5

Trustpilot

Do not ever work with these scammers!

Now they blocked my google review so I decided to post everything on a new YouTube account, you can find the videos if you write Garton Jones Lambeth. Our experience with Garton Jones has been a nightmare. At first we were misled by Abigail when we rented the flat in mid Feb and it is now almost mid April and we are still asking them to do their job, which is to fix the problems that should have been fixed before we moved to the flat. The treatment I have received from this office is not just unprofessional but it is also sexist and racist. I would not recommend any non-English person to rent or buy a flat through Garton Jones because it is very likely will be scammed and being disrespected after they make the deal. Even though my husband told them that I should be included in emails, they still pretend like I do not exist. I genuinely had enough of these people and I am angry, and only when I am angry they take slight action. But with my husband, because he is kind, they do not even reply to his emails and only when they know that I am angry they reply to us by pretending like I do not exist, this is their manipulation method. Constantly gaslighting us about the problems and pretending like our problems are fake is what they are good at. At first when we first moved to the flat, we kept telling Vanessa that the oven was clearly broken and she insisted that it was not even though the top of the oven was. At first Abigail pretended like she was going to help us but then we were sent to Vanessa and after 2 weeks, all our problems were forwarded to Alison. In our 3rd week the oven was fixed but because they use such a crappy company to fix things, the contractor left the oven on for after fixing it. Whenever they bring any contractor each person was worse than the previous. At first they tried to fix 25 year old freezer and pretended like it was new. They have sent 3 contractors and it took 7 weeks for a freezer to be fixed, at first they even brought a fridge instead of a freezer. It is genuinely ridiculous that they are trying to promote themselves as luxury real estate where they are just cheap racist sales people and no understanding of how to act professionally. 1st of April - Would not recommend anyone to rent through Lambeth Garton Jones. We moved in mid Feb and still no result for most of our complaints. For example the freezer is broken and needs to be replaced, emailing and calling every single day is not going to help because of the level unprofessionalism is beyond what we have ever experienced. We emailed today and because we already know that we will not receive a reply - we had to call and still not action taken. Guess what, we probably will need to call them again tomorrow, what a surprise. I will be posting about our experience in every detail here and on YouTube very soon. The real estate agency is terrible, and we don’t want to rent anymore, this agency will turn us into homeowners very soon.

Sezgi · 14 April 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 1/5

Trustpilot

Unfair treatment to tenant. Stay away!!!

Poor service by Garton Jones . The staff always take the side of the landlord and do not serve as a honest mediator between client and landlord. Unfair treatment and never going to come back to this agent.

Sg · 8 April 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 1/5

Trustpilot

Extremely unprofessional and highly…

Extremely unprofessional and highly concerning experience with Garton Jones (Chelsea Bridge Wharf branch). I was initially told I had passed referencing and was ready to proceed, even agreeing to pay 6 months’ rent in advance. Suddenly, without any valid explanation, I was told I had “failed referencing.” Neither Goodlord nor Garton Jones have provided any clear reason for this decision. All information I submitted was accurate from the start. Most concerning is that my holding deposit is being withheld, with claims it may be passed to the landlord. This raises serious questions about compliance with UK tenant protection laws. This situation appears unfair, non-transparent, and potentially unlawful. I am currently considering formal legal action. Warning to others: proceed with extreme caution.

Mehtap · 23 March 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Google

Review for Kerry, Negotiator Kerry was outstanding throughout the entire process of our search for a suitable property. Her professionalism, diligence, and attention to detail really stood out from the start. She was proactive, responsive, and extremely knowledgeable, ensuring that everything progressed smoothly, even going above and beyond to ensure that it did. Kerry communicated clearly and consistently, keeping me fully informed at every stage of the process. Her dedication to delivering great outcomes is evident, and she handles everything with efficiency and care. I would highly recommend Kerry to anyone looking for a negotiator who is reliable, professional, and genuinely committed to excellent service.

TeraCode · 16 March 2026 · Garton Jones London (Chelsea Creek)

★★★★★ 5/5

Trustpilot

Superb Agent Within the Lettings Industry

Garton Jones have been working with our company TDS for several years. As a service provider to the industry around deposit protection, we have found Garton Jones to be incredibly diligent and accepting of changes in the industry. They have acted fairly for both Landlord and Tenants and are in a place to make a different to the residential industry.

Sean · 25 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

reliability and expertise

We have worked with Garton Jones for many years and have been consistently impressed by their outstanding service. Beyond their role as handling agents, the team has supported us with a wide range of general matters, always with reliability and expertise. Special recognition goes to Venice Wallace and his team for their dedication and professionalism. A truly dependable partner. Thank you

Elisabeth · 17 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Google

I had a fantastic experience with Kerry at Garton Jones Estate Agents. Their professionalism and deep knowledge of the area were i have been living for 6 years were invaluable. They handled all the paperwork quickly and kept me informed every step of the way. 5 stars!

Eleonora · 16 February 2026 · Garton Jones London (Chelsea Creek)

★★★★★ 5/5

Trustpilot

venice is amazing .taking care of every…

venice is amazing .taking care of every small bit of any issue i asked for . on top of regular daily topics she is supporting ALL open topics which i do need to reslove when it comes to tennant handling and my flat assest ., really great support

Giddi · 15 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Prompt and efficient service

Venice is extremely efficient. I'm very grateful that she has been my point of contact at Garton Jones for many years. I know that whatever needs doing in our apartment will be dealt with promptly and in a friendly manner. Thank you so much for making letting the apartment easier.

Beemee · 13 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Charlotte is super helpful

I was stressed with the issues that I was dealing with but Charlotte helped me so much

Willow · 12 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Highly recommend Charlotte !!!

Charlotte was my property manager and she was beyond amazing! Dealt with all repairs super quickly and efficiently, I am extremely grateful for her !! Highly recommend Charlotte !!

M · 12 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

I went to Garton Jones as I heard they…

I went to Garton Jones as I heard they were an amazing team. They did not let me down, Charlotte is my property manager and her knowledge, patience and attention to detail has been stunning. Charlotte has made my life so much easier. I look forward to her managing many more of my properties

Leanne · 12 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Amazing service and nice apartment!

Xuming · 12 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Charlotte is amazing and very helpful

Luca · 12 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Good vibes, good service

I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the times and appreciated almost all. I currently work with Venice Wallace who is a prompt, hard working kind lady and Ramesh the very elaborate accountant. The marketing team works quite agressively to bring you a good offer and surely hit the target. Garton Jones as a company outstanding with its competitive prices also has progressed a lot in years in terms of firm contracting and service quality.

Emre · 11 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Excellent experience

I have had multiple dealings with Garton Jones over the course of the last 17 years, the team has always been pleasant, professional, and easy to deal with. Most recently I have begun dealing with Paul Reville-Auchie who has been nothing short of exceptional in his professionalism, knowledge, and most importantly the humanity and personal touch he uniquely brings to his role. I have dealt with many estate agents in London over the years, but can confidently say that Paul rises to the top and I feel very comfortable in recommending him to all my friends and loved ones. Excellent all round professional.

Hikmat · 11 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Bespoke

They have an excellent customer services, they are very knowledgeable on the property market. Also, they’re very informative on all the properties they rent to sell and they keep a great management service especially Paul in sales and Charlotte in property manager

Kwame · 11 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

Really kind and professional, made the whole process smooth and easy!

Anna · 11 February 2026 · Garton Jones London (3 Oswald Building)

★★★★★ 5/5

Trustpilot

The entire team at Garton Jones is excellent

The entire team at Garton Jones is exceptional. They are extremely knowledgeable,caring and always put their clients first. If you are looking for tenacious and hard working professionals look no further. Thank you Monika, Charlotte, Venice, Ramesh, Luke and Millie.

Slawomir · 9 February 2026 · Garton Jones London (3 Oswald Building)