Trusted Agent profile

Garton Jones estate agents in London

4.3

★★★★★ Great

234 reviews across 3 offices and 4 platforms

www.gartonjones.co.uk

Garton Jones has three offices, all in London. Together they have 234 reviews on four platforms, rated 4.3 out of 5 overall.

Google logo

4.9 / 5

29

Reviews on Google

All 3 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 3 offices

The Trusted Agent logo

4.0 / 5

1

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

202

Reviews on Trustpilot

All 3 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Garton Jones's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Garton Jones office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

What a wonderful estate agent

What a wonderful estate agent: I am so grateful to Charlotte and all the team of G-J so helpful, so kind and providing an efficient and stress free service. Charlotte has been so attentive, super speed and professional, I feel relaxed and supported for any issue I could have: I still remember how helpful she has been during Covid period: since I couldn’t be there, she supported and helped solve any problem for me: what a great and amazing person, very grateful!

Lucilla · 4 February 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

We are very pleased that we chose…professional

We are very pleased that we chose Garton Jones to Let and manage our flat in Chelsea Bridge Wharf. Luke was very professional and charming. Making the whole process run smoothly. We can’t praise them highly enough.

Susan · 3 February 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Best Real Estate Agents by a mile!

Having always rented in the private sector but new to the UK rental market I was blown away by the knowledge and expertise of the team at Garton Jones Queenstown Rd. Big shout out to Eloise for guiding me through the process here.

JB · 29 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Zero notes!!! 10/10!

Before the renting process and moving to London from another country was very stressful but Garton made my partner and I’s whole process so smooth and easy. BIG thank you to Luke for the help with everything! Highly recommendeded agency.

Joey · 29 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

I’ve had the pleasure of working with…Millie

I’ve had the pleasure of working with Millie for several years now across multiple properties, and out of all the estate agents I’ve dealt with, Millie truly stands head and shoulders above the rest. Her professionalism, knowledge, and friendly approach make the entire process smooth and stress-free. Millie consistently goes above and beyond, always putting herself out and doing those extra things that really make a difference, especially in such a competitive industry. Nothing ever feels like too much trouble, and she is always approachable, responsive, and genuinely committed to achieving the best possible outcome. I have complete confidence in Millie and cannot recommend her highly enough as a valued member of the Galton Jones team.

Mr · 29 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

I’ve worked with Garton Jones for many…

I’ve worked with Garton Jones for many years and have had the pleasure of dealing with the whole team. They’re always professional, responsive and easy to work with, especially Venice, Charlotte, Millie, Ramesh, Luke, Eloise, and Monika. I’d happily recommend Garton Jones to anyone looking for a reliable company

Carly · 26 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Millie represents the company extremely well!

Millie represents the company extremely well - always happy to help with such a positive attitude! I would definitely recommend Garton Jones for your rental property.

Ebbie · 26 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Good Service from start to finish.

I wanted to share how much we have valued the partnership over the years. Your team’s proactive approach to lead by example streamlined our workflow. Specifically, the speed of your communications and the quality you all show as a team sets a high bar. We look forward to continuing this momentum on future instructions. I cannot speak highly enough of Garton Jones and the outstanding service they have provided throughout the partnerships over the years. Working with Garton Jones has been a breath of fresh air, the team Venice, Charlotte, Luke, Millie, Eloise, Ramesh & Monika & Paul. Your transparency regarding buyer/ renter timelines made our job much easier, and we truly appreciate the collaborative spirit. Dedication and expertise, Garton Jones truly set the standard for excellence, and I would not hesitate to recommend them to anyone looking to buy, sell or rent.

Vista · 24 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Worked with Garton jones for a few…

Worked with Garton jones for a few years and there the best team of people I have worked with and very easy to work for. Monika and the team are the best

Mark · 23 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Property Management team are amazing!

I have worked with the Property Management team for many years now and it has been a pleasure. Since the very beginning of working with the team, they have been super professional and friendly with me. The team are always happy to help me whenever I need some guidance with anything and do so effectively, with quick responses. Thank you Charlotte, Venice, Luke, Millie, Eloise, Ramesh & Monika, you're amazing!

Jack · 22 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Friendly & Efficient Team

We have been working with Garton Jones Chelsea Bridge Wharf for a number of years. We have enjoyed it every step of the way and love the teams friendliness and speedy responses. Thanks Charlotte, Venice, Luke, Millie, Eloise, Ramesh & Monika. We look forward to continuing to do work for you.

Astrid · 22 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

The experience has been well managed…

The experience has been well managed through out our lettings process. Monika and her team were attentive and diligent.

William · 22 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Trustpilot

Fantastic to deal with!

Fantastic to deal with! Monika and the property management department were absolutely superb throughout! Would highly recommend.

Daniel · 21 January 2026 · Garton Jones London (3 Oswald Building)

5/5

Google

I would like to express my sincere appreciation for the outstanding service provided by Kerry Durnell and Garton Jones team. They skillfully identified an apartment that matched my needs perfectly, even within the very limited timeframe I had for my move. Her professionalism, dedication, and attentive support made the entire process remarkably smooth, and I am truly grateful for her exceptional assistance.

Rafael · 26 December 2025 · Garton Jones London (Chelsea Creek)

Agent replied · 16 April 2026

Thank you so much, Rafael, for your wonderful 5-star review and for taking the time to express such sincere appreciation! We're thrilled Kerry Durnell delivered outstanding service, skillfully finding the perfect apartment within your tight timeframe, with her professionalism, dedication, and attentive support making the entire process remarkably smooth. This is exactly the client-focused, exceptional assistance we aim for at Garton Jones. We truly value your gratitude and trust. Kerry and the Fulham team are always here if you need any further support! Best regards, Cary Hammond Head of Marketing & Communications Garton Jones, Expert Estate Agents in Fulham www.gartonjones.com

5/5

Google

Excellent service at Chelsea Creek!

Walter · 26 December 2025 · Garton Jones London (Chelsea Creek)

Agent replied · 16 April 2026

Thank you so much, Walter, for your wonderful 5-star review! We're delighted to hear you had excellent service at Chelsea Creek, it's great feedback and exactly what we aim for at Garton Jones to make every experience smooth and positive. We truly appreciate your trust. Kerry and the Fulham team are always here if you need any further support! Best regards, Cary Hammond Head of Marketing & Communications Garton Jones, Expert Estate Agents in Fulham www.gartonjones.com

5/5

Google

Excellent managing agency - Mr Paul Cook is very professional, helpful and dedicated to his work.

Sally · 26 November 2025 · Garton Jones London (Chelsea Creek)

5/5

Google

It was great working with Garton Jones team (Kerry Durnell in particular) - very prompt at responding to queries and driving things forward.

Jay · 26 November 2025 · Garton Jones London (Chelsea Creek)

5/5

Google

I had a fantastic experience with Garton Jones, especially with Kerry Durnell. She was always professional, friendly, and genuinely helpful throughout the whole process. Everything was handled smoothly and efficiently, and I felt fully supported from start to finish. I would definitely recommend Kerry and the Garton Jones team to anyone looking to buy or rent in London.

Nurettin · 26 November 2025 · Garton Jones London (Chelsea Creek)

5/5

Google

The experience that we have had in selling our property with Paul Cook & Kerry Durnell at Garton Jones (Chelsea Creek) has been nothing short of flawless. From start to finish, the service they delivered was to an exceptionally high standard. Paul & Kerry understood our needs from day one and tailored their service to ensure the sale was as efficient and stress-free as possible. They always kept us informed, have excellent communication skills and were always driven to achieve the best possible results for us. Their commitment to client service is unmatched and they truly are a credit to the profession.

Lauren · 16 November 2025 · Garton Jones London (Chelsea Creek)

5/5

Google

Kerry Durnell is a true pro! Exceptionally helpful, went above and beyond.

Joel · 27 September 2025 · Garton Jones London (Chelsea Creek)

Agent replied · 25 January 2026

Thank you, Joel, for the 5-star review! We’re thrilled to hear Kerry went above and beyond for you. At Garton Jones, we strive to deliver exceptional service. Contact us anytime at gartonjones.com for your property needs!

5/5

Google

I’d like to pass on my appreciation to Kerry, who has been amazing throughout the whole process of renting my flat and even afterwards. She’s always been there when I needed help, supportive, kind, and easy to talk to. The whole process felt smooth and stress-free thanks to her. I really appreciate everything she’s done for me and would highly recommend her to anyone looking for a reliable and caring agent.

Farnaz · 27 September 2025 · Garton Jones London (Chelsea Creek)

5/5

Trustpilot

We have had many dealings with estate…

We have had many dealings with estate agents but Paul Reville Auchie at Garton Jones is the most knowledgeable and authentic person we have ever had the good fortune to meet. He took time to listen to our queries before explaining everything clearly. He also followed up with an email with additional information he thought would be useful. 5 star service thank you.

Sarah · 24 August 2025 · Garton Jones London (3 Oswald Building)

5/5

Google

I had a fantastic experience with Garton and Jones. The entire process was smooth and stress-free, with outstanding communication from start to finish. Kerry was incredibly responsive and found a flat that matched all my needs perfectly. Nicola managed everything with professionalism and efficiency. I truly wouldn’t recommend anyone else, Garton and Jones are the best! Don’t hesitate to use them!

Harry · 30 June 2025 · Garton Jones London (Chelsea Creek)

1/5

Trustpilot

I interviewed for property management…

I interviewed for property management role and while rejection could upset some people, I didn’t even get that far. I was through a recruiter and after a really positive interview with Jess I was told the second interview was cancelled. While I get decision were made I felt a strong candidate so I contacted Maria (head of property management) a few days later and was told she couldn’t take my call but would call me back. This looked a perfect opportunity for me, a genuine vibe from the outset with really positive first interview which led to an invite for second round. I’ve interviewed only for companies I genuinely felt were a good next career move, but here regardless of what happened with the recruiter I feel I personally would have managed this better.

Benjamin · 21 June 2025 · Garton Jones London (3 Oswald Building)

Agent replied · 24 December 2025

Dear Ben Thank you for taking the time to share your experience. I regret to inform you that your review appears to have been left on the wrong page. I am the owner of the Chelsea Bridge Wharf office and have no involvement with the office where Maria works, so I am unable to comment on your experience. If you would be kind enough to remove this review from my page, I would greatly appreciate it. It seems the review should be directed to either the Westminster or Albert Embankment page if you wish to share your feedback again. Kind regards Christopher Garston

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Garton Jones

Which Garton Jones office has the most reviews?

London (3 Oswald Building) has the most, with 204 reviews rated 4.2 out of 5, followed by London (Chelsea Creek) with 29.

Where are the Garton Jones offices?

The three Garton Jones offices, by town:

Has Garton Jones won any awards?

Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent; Garton Jones, London won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent