1/5
GoogleTerrible service. No response to emails, agents uninterested in their jobs, over a month since ending tenancy and deposit still not returned.
Trusted Agent profile
Garton Jones estate agents in London
★★★★★
234 reviews across 3 offices and 4 platforms
Garton Jones has three offices, all in London. Together they have 234 reviews on four platforms, rated 4.3 out of 5 overall.
29
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
202
Reviews on Trustpilot
All 3 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Garton Jones's three offices, most reviewed first. Each has its own page.
- Garton Jones London (3 Oswald Building)3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, SW11 8NU204 reviews · 0 on Google1 in the last 90 days
- Garton Jones London (Chelsea Creek)Chelsea Creek, 11 Park Street, SW6 2FS29 reviews · 29 on Google (4.9)0 in the last 90 days
- Garton Jones London (14 Major Draper Street)14 Major Draper Street, Royal Arsenal, SE18 6GD1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Garton Jones office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotI would thank Charlotte on her always…
I would thank Charlotte on her always support , she is very helpful Charlotte is a very excellent property manager she is always know how to manage the properties
5/5
TrustpilotExcellent service - Lisa beverlly
Lisa Beverlly has the patience of a saint. She is kind and professional, and very knowledgeable in her field. Thank you Lisa for the advice and support you have given us.
5/5
TrustpilotProfessional, Responsive & Helpful
Working with this company has been made smooth and so much easier with my property manager Lisa Beverlly. She’s professional, responsive and helpful! Very reliable when I’m in need. Thanks Lisa & Garton Jones team!
5/5
TrustpilotDealing with Lisa Beverly made…
Dealing with Lisa Beverly made everything so swift! Her actions made an impact because of the way she dealt with our issues so competently and professionally! Always enjoy working with Garton Jones due to the excellent service received.
5/5
TrustpilotHelpful staff
Lisa Beverlly has been extremely helpful and attentive.
5/5
TrustpilotLisa Beverly was just wonderful
Lisa Beverly was just wonderful! Her knowledge and customer service was spot on!
5/5
TrustpilotLisa Beverlly is extremely attentive…
Lisa Beverlly is extremely attentive and helpful, her attention to detail is unmatched! Highly recommend
5/5
TrustpilotLisa.B is very helpful and…
Lisa.B is very helpful and knowledgeable. Her customer service was a breath of fresh air.
5/5
Trustpilotgartonjones staff are great.
Rating only, no written review.
5/5
TrustpilotThanks!
When I had an issue with my apartment or need help about stationary etc, always getting a polite, quick responses from Lisa Beverlly. Thank you Lisa!!
5/5
TrustpilotLisa B is our property manager and has…
Lisa B is our property manager and has been professional and friendly. She is quick to reply and is very helpful.
5/5
TrustpilotI wanted to thank Garton Jones for…
I wanted to thank Garton Jones for their service, Alizée was a huge help on finding my flat. Millie and Charlotte also helped a lot anytime I needed. Can only recommend.
5/5
TrustpilotLisa Beverlly
Lisa Beverlly was a great help and support during our moving out process. Thank you Lisa for your kind assistance, much appreciated!
5/5
TrustpilotHighly recommend to contact Alizée from…
Highly recommend to contact Alizée from Garton Jones, she is available anytime and always happy to help.
5/5
TrustpilotGreat job
Great job, amazing apartment, thank you Alizee for your precious help. I highly recommend Garton Jones agency!
5/5
TrustpilotThank you Garton Jones and mostly…
Thank you Garton Jones and mostly Alizee to help me find a flat for my daughter, great service
5/5
TrustpilotLisa Beverlly
Lisa Beverlly, great job
5/5
TrustpilotLisa B customer service was outstanding
I want to thank you Lisa B for the amazing service you’ve received, Thank you for going the extra mile, I was very impressed with your assistance, patience and expertise. Thank you
5/5
TrustpilotJust want to say thank you to Alizee
Just want to say thank you to Alizee. She was super nice with us. Garton Jones and Alizée helps us to live an amazing experience. I recommend her 100%.Thanks a lot
5/5
TrustpilotThank you Alizee a lot in helping me…
Thank you Alizee a lot in helping me find a Flat. You were always patient with my request.
5/5
TrustpilotCompany with an Excellent Reputation for Service
We have been using the services of Garton Jones for over 15 years now and they have consistently delivered a very professional and efficient service.We would like to make a special mention of Olivia Shannon & Millie Hardiman-Scott, the Letting Consultants who did an amazing job in securing a tenancy for us recently with a seamless and very efficient service.We also like to thank Ramesh Puvaneswaran, the Company Accountant for his very detailed, accurate and professional accounting information he provides us on a regular basis.
5/5
TrustpilotHelpful
Jacqueline has been very helpful arranging my renewal agreement - proactive, responsive and efficient. Thank you!
5/5
TrustpilotProfessional
Millie, Lisa B, and Charlotte are exceptional estate agents who provided me with an outstanding experience. Their expertise, attentiveness, and professionalism throughout the entire process were truly impressive. They listened to my needs, kept me well-informed, and guided me expertly through negotiations. I highly recommend Millie, Lisa B, and Charlotte for anyone seeking top-notch estate agents.Garton Jones Ltd as a whole also demonstrated excellent customer service and a commitment to excellence.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Garton Jones
Which Garton Jones office has the most reviews?
London (3 Oswald Building) has the most, with 204 reviews rated 4.2 out of 5, followed by London (Chelsea Creek) with 29.
Where are the Garton Jones offices?
The three Garton Jones offices, by town:
- London (14 Major Draper Street): 14 Major Draper Street, Royal Arsenal, London, SE18 6GD
- London (3 Oswald Building): 3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU
- London (Chelsea Creek): Chelsea Creek, 11 Park Street, London, SW6 2FS
Has Garton Jones won any awards?
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent; Garton Jones, London won Trusted Agent.
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