Garton Jones London reviews

★★★★★ 5/5

Google

Review for Kerry, Negotiator Kerry was outstanding throughout the entire process of our search for a suitable property. Her professionalism, diligence, and attention to detail really stood out from the start. She was proactive, responsive, and extremely knowledgeable, ensuring that everything progressed smoothly, even going above and beyond to ensure that it did. Kerry communicated clearly and consistently, keeping me fully informed at every stage of the process. Her dedication to delivering great outcomes is evident, and she handles everything with efficiency and care. I would highly recommend Kerry to anyone looking for a negotiator who is reliable, professional, and genuinely committed to excellent service.

TeraCode · 16 March 2026

★★★★★ 5/5

Google

I had a genuinely excellent experience working with Kerry throughout the process of renting this apartment. From the very beginning, she was incredibly professional, responsive, and supportive. What really stood out was her willingness to go above and beyond at every stage, nothing ever felt like too much trouble. She was always available to answer questions, no matter how small, and consistently responded in a timely and thoughtful manner. Moving can be quite stressful, but she made the entire experience feel smooth and manageable. Whether it was coordinating with the landlord, helping to resolve unexpected issues, or assisting with practical aspects like setting up utilities and bills, she handled everything with care and efficiency. What I appreciated most was her attitude, Kerry was patient, approachable, and genuinely committed to helping. At no point did I feel like I was asking too much or being a burden, which made a huge difference. She created a sense of trust and reassurance throughout the process, which is invaluable when navigating something as important as securing a new home. Overall, I couldn’t have asked for a better experience. I would highly recommend her to anyone looking for a reliable, proactive, and truly dedicated broker. Regards, Katerina

Katerina · 15 April 2026

★★★★★ 5/5

Google

Great service ! So glad we found it . We had a property for sale and it took a long time for our Easter agent to find buyers, when we were walking around the area , we have found the Gorton jones estate agency. They have management to find buyers and complete the transaction in a short period of time. Especially thanks to Paul Cook, the communications with Paul was very easy , things were followed step by step , and the sale completed really fast. We’ll definitely recommend this to all my friends and families . Thanks again to Paul. From Stephen and Jasmine

Jasmine · 18 April 2025

★★★★★ 5/5

Google

I had a fantastic experience with Garton Jones, especially with Kerry Durnell. She was always professional, friendly, and genuinely helpful throughout the whole process. Everything was handled smoothly and efficiently, and I felt fully supported from start to finish. I would definitely recommend Kerry and the Garton Jones team to anyone looking to buy or rent in London.

Nurettin · 26 November 2025

★★★★★ 5/5

Google

I had a fantastic experience with Garton and Jones. The entire process was smooth and stress-free, with outstanding communication from start to finish. Kerry was incredibly responsive and found a flat that matched all my needs perfectly. Nicola managed everything with professionalism and efficiency. I truly wouldn’t recommend anyone else, Garton and Jones are the best! Don’t hesitate to use them!

Harry · 30 June 2025

★★★★★ 5/5

Google

I had a fantastic experience with Kerry at Garton Jones Estate Agents. Their professionalism and deep knowledge of the area were i have been living for 6 years were invaluable. They handled all the paperwork quickly and kept me informed every step of the way. 5 stars!

Eleonora · 16 February 2026

★★★★★ 5/5

Google

Kerry Durnell is a true pro! Exceptionally helpful, went above and beyond.

Joel · 27 September 2025

★★★★★ 5/5

Google

Having been a Proprietor - a.k.a. Landlord - client of Garton Jones in Fulham (as well as in their offices other areas), I'm keen to express gratitude and admiration in respect of a courteous, efficient and productive team running the business there. They naturally instill and develop working relationships in a friendly, co-operative and progressive vein, with communication and feedback being naturally and effectively respected and promoted. Paul Cook is an experienced and able core personality, and relates to tenants and proprietors equally naturally and openly. I strongly recommend his - and their - assistance to anyone seeking to set up tenancy-oriented operations in their area.

Jamie · 13 April 2024

★★★★★ 5/5

Google

Having recently moved into an apartment being managed by G&J agents, I must say the customer service, due diligence and care for their clients is second to none. The process was quick, efficient, and dealt with in an incredibly professional manner - we viewed a plethora of properties the two weeks leading up to finding Paul and the bar he set, superseded the other agents we had viewed with 10 fold. Special thanks to Paul Cook who took us under his wing, made sure we found the right place and communicated endlessly through the referencing process. Furthermore, also special thanks to Amandeep who is a rock star when it comes to resolving issues post move-in. All the niggly bits that were highlighted were fixed with efficiency and speed. I will with no hesitation be using them for future rental and sales purchases. Thanks again Paul & Amandeep - dream team!

Emile · 13 April 2024

★★★★★ 5/5

Google

The experience that we have had in selling our property with Paul Cook & Kerry Durnell at Garton Jones (Chelsea Creek) has been nothing short of flawless. From start to finish, the service they delivered was to an exceptionally high standard. Paul & Kerry understood our needs from day one and tailored their service to ensure the sale was as efficient and stress-free as possible. They always kept us informed, have excellent communication skills and were always driven to achieve the best possible results for us. Their commitment to client service is unmatched and they truly are a credit to the profession.

Lauren · 16 November 2025

★★★★★ 5/5

Google

I’d like to pass on my appreciation to Kerry, who has been amazing throughout the whole process of renting my flat and even afterwards. She’s always been there when I needed help, supportive, kind, and easy to talk to. The whole process felt smooth and stress-free thanks to her. I really appreciate everything she’s done for me and would highly recommend her to anyone looking for a reliable and caring agent.

Farnaz · 27 September 2025

★★★★★ 5/5

Google

Excellent managing agency - Mr Paul Cook is very professional, helpful and dedicated to his work.

Sally · 26 November 2025

★★★★★ 5/5

Google

The team in this office is truly outstanding! Big thanks to Maya for the prompt and friendly service of excellent quality. I would recommend this agency to anyone who is looking for a fast and professional renting experience with a friendly and helpful team :)

Kristina · 13 April 2024

★★★★★ 5/5

Google

Excellent service at Chelsea Creek!

Walter · 26 December 2025

★★★★★ 5/5

Google

I had to move very last minute and was greatly assisted by the team here, they got me in to my new home in a week, they were all very professional from updates, communication and help with utilities once I moved in, very quick response time and a pleasure to work with, highly recommended, thankyou Emily

Emily · 7 June 2025

★★★★★ 5/5

Google

Certainly no 1 choice on chelsea creek apartments and save you both time and money . I went to ask about renting in Kings Tower and job get done in one day as promised . You need to appreciate the team is small so if you donnot have genuine interest donnot bother . But if you do have a genuine interest they are the team to get your job done .

Yiqun · 14 November 2024

★★★★★ 5/5

Google

The manager, Mr Paul Cook was efficient and kept in regular contact with me in renting out my apartment to a oversea student. He was professional in his conduct and did not try to mislead in order to get a transaction.

John · 16 April 2023

★★★★★ 5/5

Google

The team at Garton Jones Estate Agents, Fulham is super professional and prompt! Thank you very much Paul and Maya for your time and assitance!

Kristina · 13 April 2024

★★★★★ 5/5

Google

It was great working with Garton Jones team (Kerry Durnell in particular) - very prompt at responding to queries and driving things forward.

Jay · 26 November 2025

★★★★★ 5/5

Google

Paul and Maya were helpful from beginning to end. Good communication and Paul oversaw offer to move in within a week with some tricky requests too.

Brook · 16 April 2023

★★★★★ 5/5

Google

Paul Cook of Garton Jones did a fantastic job recently of renting a property to us in Kings Tower, Chelsea Creek. After having poor service from other agents in other firms, it was a pleasure to have a honest and professional agent to deal with.

Info · 14 November 2024

★★★★★ 5/5

Google

Highly recommend (Paul Cook). Great service, worked to my tight timescales, always kept me updated and in the loop and answered the phone every time. Thanks

Scott · 13 January 2025

★★★★★ 5/5

Google

Paul followed up with all parties to expedite the process and provided detail-oriented and problem-solving service from the initial offer stage of our home purchase process until completion. We thank him and Garton Jones team.

Sema · 13 April 2024

★★★★★ 5/5

Google

Professional services and lovely experiences vis this agency, especially the team head Paul cook, who helped me deal with the emergency problems. They are reliable and efficient.

Nancy · 13 April 2024