5/5
TrustpilotThanks to Lisa Beverlly
Lisa Beverlly has been helpful and give us clear update condition to our flat. We are overseas landlord, so we depend on the information about our flat. She did a good job.
Trusted Agent profile · London
Garton Jones London reviews
★★★★★
204 reviews across 2 platforms
3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU
Garton Jones's office in London, at 3 Oswald Building, is rated 4.2 out of 5 across 204 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBespoke
They have an excellent customer services, they are very knowledgeable on the property market.
5/5
TrustpilotExcellent service - Lisa beverlly
Lisa Beverlly has the patience of a saint. She is kind and professional, and very knowledgeable in her field. Thank you Lisa for the advice and support you have given us.
5/5
TrustpilotThe Best Team - Alizee & Millie ✨
I just arrived to London 3 months ago. In a very short time I contacted with several agencies.. For the newcomers, as very well known it is quite difficult period. Once I was losing my hope to find a flat, I went to have a flat viewing with Alizee from Garton Jones. I explained her what I want and she showed me some other flats according my budget & requests in a short time.Later on for the completion of the contract, I started to be in contact with Millie. She kindly responded all my questions during the whole process, cleared all my doubts and completed the process smoothly. I should say both of them very kind, helpful and responsive… I highly recommend to contact and work with them.
5/5
TrustpilotJust want to say thank you to Alizee
Just want to say thank you to Alizee. She was super nice with us. Garton Jones and Alizée helps us to live an amazing experience. I recommend her 100%.Thanks a lot
5/5
TrustpilotAbove and beyond!
Great agents went above and beyond to find me the flat for my exacting standards. And since move in Charlotte has been a goddess in dealing with all the little landlord and tenant quibbles! Highly recommend.
5/5
TrustpilotCharlotte Edney
Charlotte Edney, God bless this woman. She has helped me on multiple occasions in whilst my tenancy (still going). She's very sweet and down to earth which just adds to her professionalism. I appreciate her and would recommend asking her for to manage your property! Thank you Charlotte.
5/5
TrustpilotOur experience with them is great
Our experience with them is great, they know their job, they are always very friendly and respectful. Recently we worked with Agnes who is very precise, productive and on top it very lovely lady.
5/5
TrustpilotMaria (Cleaning)
I would like to thank Maria for always being so kind and helpful! She always makes sure the common areas (lift, hallway, the carpets) are nice and clean, she is very warm and friendly and won't hesitate to help with any question when she can. Thank you!
5/5
TrustpilotI would thank Charlotte on her always…
I would thank Charlotte on her always support , she is very helpful Charlotte is a very excellent property manager she is always know how to manage the properties
5/5
TrustpilotEasy experience because of Charlotte
My experience was made very easy and this was all thanks to Charlotte who was always there to get things in check. She’s always around to help and she gets things done quick
5/5
TrustpilotThanks!
When I had an issue with my apartment or need help about stationary etc, always getting a polite, quick responses from Lisa Beverlly. Thank you Lisa!!
5/5
TrustpilotAgnes is an amazing property manager
Agnes is an amazing property manager. She is very prompt, knowledgeable and reachable. She also follows up every detail. You always feel like you are in good hands. Ceren Gülan
5/5
TrustpilotWorking with Charlotte Edney has been a…
Working with Charlotte Edney has been a great pleasure. She is always happy to help! Alexandra has been great in helping my client also find a property. Highly recommend Garton Jones.
5/5
TrustpilotCharlotte Edney is doing a great job at…
Charlotte Edney is doing a great job at Garton Jonea. She is one of the few that always available to support with any inquiries we might have.Thanks for her great service.
2/5
TrustpilotDidn’t want to help despite cctv available
A different review to normal but one that shows their helpfulness (or lack of it).September 26th. My car was parked outside late. A brand new BMW M3. When I returned to it, I saw it had been broken in using electronic devices and multiple things stolen within. Luckily had a special immobiliser that stopped the car driving away despite them being able to start it up.This all happened under their cctv… right outside their door!I was given the mobile number and name (Anne) who was head concierge.Multiple times I had spoken, called and texted promised footage to be removed until she then decided to go blank on me.A £76,000 car about to be stolen right outside their premises all under cctv and they didn’t help. The guard at time even showed me my car on cctv and said it’s been recorded but he can’t go back as it’s Anne’s responsibility.You would think they would have an interest in helping since any customer of theirs or their own staff could be targeted by this ring of car thieves using sophisticated devices to have car usually gone in moments. Been clearing files and saw the original compliment slip with details and reminded me how poor this was to not help.
5/5
TrustpilotAgnes from Garton Jones
Agnes was amazing. She assisted me in vacating the property after 4 years. Experience was very smooth, as she communicated wonderfully with me and the landlord. 5 stars!
5/5
TrustpilotExceptional Customer Service
We received an outstanding service, provided by Wayne at Garton Jones. He was very knowledgeable & pro-active at all times throughout the letting process. Listened to our requirements & provided a quality, professional service from start to finish. Communication was first class and the overall customer experience we received was excellent; we will definitely use Garton Jones again.
Agent replied · 13 June 2024
Hi Ms ZhengI'm so happy that your happy with the service from the team.If we can help with anything in the future please don't hesitate to call us.Warm Regards
5/5
TrustpilotThank you Alizee
Alizee was amazing in helping me find my dream apartment. She is dedicated and made the process very easy for me. I cannot recommend her enough. Great experience
5/5
TrustpilotLisa Beverlly
Lisa Beverlly was a great help and support during our moving out process. Thank you Lisa for your kind assistance, much appreciated!
5/5
TrustpilotHarry was super helpful and efficient…
Harry was super helpful and efficient in the entire process. He showed me several flats at once and managed to lock down my preference within a day or two, and after that everything was super clear and smooth.
1/5
TrustpilotWe advise you to avoid Garton Jones
Garton Jones crystalizes all that's wrong with the UK property market. They might be OK to deal with if you are a foreign landlord focused on squeezing as much profit from your tenants as possible, but our experience has illustrated how bereft of corporate values Garton Jones is.We have a foreign employee who is in London to do a PhD. Not being familiar with the predatory nature of local rental practices, she thought signing a tenancy agreement through an agent would be a safer way to find accommodation. Shortly after paying the second of two 6-month instalments on her rent, she was issued with a Section 21, giving her 2 months to vacate the premises. As she had just paid over £11,500 in rent, this came as quite a shock. She wrote to the agency to try to figure out why she was being asked to leave so soon after paying 6-month’s rent up front. The Hong Kong-based Chinese landlord's reply was very blunt: The tenant was paying below market rates now that the market had picked up and he wanted more money. Apparently, in the UK property market, signing a 12-month lease is no guarantee you'll be able to stay 12 months, and the odious Section 21, which even the government recognizes needs to be changed, means that you cannot rely on a landlord to honour the term of the tenancy.This stress was confounded within 24 hours by Garton Jones agents bombarding our employee with demands she allow them to show the apartment to new tenants. When she protested that she was busy writing a thesis, they told her she was contractually obliged to do so. It’s quite ironic that someone can be accused of not meeting their tenancy obligations when they have already paid the full term of their rent. Garton Jones agents did absolutely nothing to assist our employee find alternative accommodation. If they had had any gumption, empathy, or instinct for sound business practise, it might have occurred to them to offer her some alternatives from the property they had on their books, but clearly that was beyond their imagination. It took five weeks to extract from the landlord/Garton Jones the rebate on the over-payment our employee made so that she could secure alternative accommodation, during which time she was subjected to constant requests by Garton Jones for her to allow new tenants to come into her hat to view the apartment. This involved multiple emails, in response to which Garton Jones procrastinated and prevaricated, repeatedly asking our employee for bank details they already had. On the phone, they were rude and evasive. Our advice would be, if you absolutely have to be in London, to avoid dealing with Garton Jones.
5/5
TrustpilotFantastic to deal with!
5/5
TrustpilotThank you Alizee a lot in helping me…
Thank you Alizee a lot in helping me find a Flat. You were always patient with my request.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Garton Jones London
How many reviews does Garton Jones London have?
Garton Jones's London office has 204 reviews across two platforms: 2 on Yell, 202 on Trustpilot.
What is Garton Jones London's rating?
Garton Jones London is rated 4.2 out of 5 across all 204 reviews.
Has Garton Jones won any awards?
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent.
Where is Garton Jones's London office?
Garton Jones London, 3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU.
