5/5
TrustpilotLisa.B is very helpful and…
Lisa.B is very helpful and knowledgeable. Her customer service was a breath of fresh air.
Trusted Agent profile · London
Garton Jones London reviews
★★★★★
204 reviews across 2 platforms
3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU
Garton Jones's office in London, at 3 Oswald Building, is rated 4.2 out of 5 across 204 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. Full of liars, will not repair anything and do anything in their power to rip you off. Please please please do not rent through this company. You will regret it.
5/5
TrustpilotCharlotte has always been very helpful
Charlotte has always been very helpful. Many thanks for helping me with all of my enquiries.It’s because of her that im working with Garton Jones.
1/5
TrustpilotBad service
Bad service. Arrogant staff. Many errors (that I had to pay). The worst rental experience. Fortunately there are other excellent agencies in London. My advice: stay away from Garton Jones.
5/5
TrustpilotCharlotte
CharlotteHas been prompt, very professional, excellent in communication, handling clients, maintenance, and most of all kind and patient . Quite happy withCharlotteKind regardsRebecca
5/5
TrustpilotLisa Beverlly
Lisa Beverlly, great job
5/5
TrustpilotMiguel Barros
Probably the best manager/employee in that office. He has been handling my tenancy for less than a year and did exceptional/impeccable work.
5/5
TrustpilotThank you, Charlotte!
Charlotte has always been really friendly, kind and helpful. Many thanks for helping me with all my enquiries and issues, Charlotte!
5/5
TrustpilotCharlotte Jones was amazing
Charlotte Jones was amazingso helpful and professional .
5/5
TrustpilotSuper efficient service
Super efficient service! Quick response to my request for their letting service and got offers within a week.
5/5
TrustpilotVery professional
Alizée is very professional, perfect!
5/5
TrustpilotAmazing service and nice apartment!
Rating only, no written review.
5/5
TrustpilotReally kind and professional, made the whole process smooth and easy!
Rating only, no written review.
2/5
TrustpilotChelsea Bridge Wharf bad experience
They kept an unacceptable amount from my deposit claiming damages which were totally imaginary. I eventually had my deposit back in 3,5 months.
5/5
TrustpilotGreat experience and fantastic service…
Great experience and fantastic service from Amy. Highly recommend!
5/5
TrustpilotThey are the best
They are the best, and Charlotte works miracles
1/5
TrustpilotNot good people to deal with IMHO
Rating only, no written review.
5/5
Trustpilotgartonjones staff are great.
Rating only, no written review.
5/5
TrustpilotThank you for all your help Charlotte!
Rating only, no written review.
5/5
TrustpilotA wonderful experience with Harry
Rating only, no written review.
Agent replied · 13 June 2024
Dear SuzanneThan you for taking the time to write such nice words.Harry really loves having positive feedback.Warm Regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Garton Jones London
How many reviews does Garton Jones London have?
Garton Jones's London office has 204 reviews across two platforms: 2 on Yell, 202 on Trustpilot.
What is Garton Jones London's rating?
Garton Jones London is rated 4.2 out of 5 across all 204 reviews.
Has Garton Jones won any awards?
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent.
Where is Garton Jones's London office?
Garton Jones London, 3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU.
