5/5
TrustpilotCharlotte best property manager
Charlotte has been my property manager for almost 3 years now. She is very kind, friendly, helpful,and deals with queries/issues very promptly. So, thank you!!
Trusted Agent profile · London
Garton Jones London reviews
★★★★★
204 reviews across 2 platforms
3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU
Garton Jones's office in London, at 3 Oswald Building, is rated 4.2 out of 5 across 204 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Garton Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery bad experience as tenant
Very bad experience as tenant, moving out from a flat to another as landlord has sold the flat. They are trying to keep the all deposit to favourite the landlord, presented me with a invoice for damages after check out of 4600 pounds , When real damages, after average use of the flat during 1 year, are around 1500 pounds maximum. When I entered the flat in the middle of February heating system, boiler for hot water and ventilation were not working, I freezed for 1 month before I managed to have all repaired. Landlord basically trying to rebuy with my deposit most of furnitures, including carpet, , furnitures that were not new when I moved into the flat. They were also useless trying to find another flat, I moved to another agency, Khnight Frank.I would not recommend at all Garton Jones After this experience.
5/5
TrustpilotProfessional, approachable and timely
We moved to Garton Jones after having a bad experience with our previous estate agents selling our flat in Vauxhall. I met with Riaan who came to view the flat at a time that suited me and he assured me that they would be able to help. Him and Joe remained professional and approachable throughout the entire process, from keeping us informed on any potential buyers through to completion. Thank you for your hard work and determination in helping sell our flat quickly and at the right price.
4/5
TrustpilotFair, Professional and Helpful - Garton Jones do what they promise!
Five years ago we sold our L ondon apartment through Garton Jones, no fuss and quickly. We then rented a new build flat through Garton Jones whilst we waited for an off plan property to be built.We found Kieran to be straightforward and helpful, arranging visits to new developments and even accompanying us to a development of which he was not the agent. Holly Butler found us a property to rent where we were very happy. Michaela Garton was the senior property manager and could not have been nicer nor more helpful. We had one or two initial problems with our rented property as it was brand new and experienced a couple of minor incidents with the junior letting staff (hence four instead of five stars) which Michaela quickly resolved. Both Holly Butler and Michaela Garton are professional yet at the same time charming.I enjoyed dealing with Garton Jones, compared to many agents they are fair and do not overcharge. I would not hesitate to use them again for either selling or renting.
5/5
TrustpilotThree years for Garton Jones
Garton Jones are a great company and it has been a pleasure to do business with them over the past year. Twelve months ago I moved to Northern Ireland but kept my flat in Westminster. Garton Jones have found me two good tenants and handle all the admin and financial issues. The results are a happy tenant and everything is taken care of. Nothing is too much of a problem for them. I'm delighted to have renewed my contract with them for a further year and see our relationship very much as a long term partnership.
1/5
TrustpilotRATHER ALARMED AT ONE OF THE FLATS WE…
RATHER ALARMED AT ONE OF THE FLATS WE SAW TODAY AT CHELSEA BRIDGE WHARF - TOILET STINKING AND STAINS ALL OVER THE COMUNNAL CARPET ??? ASKING TOP MONEY ALSO -
5/5
TrustpilotBrilliant
Charlotte was my property manager for over a year and was very helpful and always responded to my emails promptly. Great service
5/5
TrustpilotExcellent Experience
Loving the experience with my property, they are always on the case and one step forward with any requirement my flat needs. I deeply recommend this agency if you are looking for someone to manage the property. Mohammed
Agent replied · 13 June 2024
Dear MohammedThank you for your kind review.Have a lovely day
5/5
TrustpilotJaqueline and Lisa
Jaqueline and Lisa are really nice. Always helpful and quick in helping. So happy with them!!
4/5
TrustpilotAs a landlord of one of the apartments…
As a landlord of one of the apartments at CBW, I would not hesitate to recommend Garton Jones as our Managing Agents and Charlotte in particular as the go to person to sort out out any issues! Charming and always friendly, we have had an excellent relationship with her over the past several years.
5/5
Trustpilotleaving in Chelsea Bridge wharf was…
leaving in Chelsea Bridge wharf was excellent experience thanks to Charlotte Edney Property Manager for swift helpful handling
5/5
TrustpilotA big thank you to alizee for her help and professionalism.
I recently moved to London this year with my wife and although it was difficult to find a place to live in this city, alizee helped me find a property that corresponded perfectly to my expectations and in an ideal time frame. A big thank you to alizee for her help and professionalism.
5/5
TrustpilotCharlotte
Charlotte is such a great manager, she is very helpful and kind to me and my family.
5/5
TrustpilotCharlotte Edney is the best
Charlotte Edney is the best. She was thorough and professional and great to work with
1/5
TrustpilotAvoid This Agency
Avoid This Agency, Dishonest, Unfair, and Exploitative
5/5
TrustpilotThanks to Miguel Barros for his help…
Thanks to Miguel Barros for his help with managing my flat. Great service!
5/5
TrustpilotBest estate agency!
I have had Garton Jones as my estate agents for a little over 6 month and they’re definitely the best estate agency that I have ever dealt with. They make you feel cared for as a tenant and are very helpful and quick with solving issues. A big thank you to specifically Charlotte Edeny (property manager) who’s been there since day one!
5/5
TrustpilotCharlotte is always so kind and…
Charlotte is always so kind and easy/efficient to work with. Thank you!
5/5
Trustpilotdealing with charlotte
I have been dealing with charlotte Edney foe several years throughout the covid period till now She has sorted every problem for both me and my tenants quickly and efficiently i can forget about the rental as i know it is in the best hands ie with Charlotte
1/5
TrustpilotUnacceptable experience with the Nine …
Unacceptable experience with the Nine Elms branch. I visited a flat, made an offer which got accepted, paid the fees for the flat to be "taken off market". 4 days before the moving date they tell me the landlord has accepted another offer in the meantime and that i won't be able to move in if i don't increase the rent by 10% vs the initially agreed rent.
5/5
TrustpilotOutstanding property management during…
Outstanding property management during our tenancy at Chelsea Bridge Wharf. Stephanie Louis-Fernand has made it an absolute joy working with the Garton Jones team at Chelsea Bridge Wharf. Very responsive and efficient. Always goes above and beyond ensuring outstanding customer service. I look forward to working with the team at CBW again!
5/5
TrustpilotWonderful company always there at the…
Wonderful company always there at the end of the phone to help with any queries you have and will always phone you back with updates
Agent replied · 13 June 2024
Dear SusanThan you for taking the time to write such nice words.We really appreciate having positive feedback.Warm Regards
5/5
TrustpilotSmooth transition
We have had a great experience working with Millie Hardiman-Scott during our move and as well we have settled into our place. She is responsive to our requests and questions and works with us to find solutions when needed.
5/5
TrustpilotVery professional team
Thanks Charlotte Edney for all your help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Garton Jones London
How many reviews does Garton Jones London have?
Garton Jones's London office has 204 reviews across two platforms: 2 on Yell, 202 on Trustpilot.
What is Garton Jones London's rating?
Garton Jones London is rated 4.2 out of 5 across all 204 reviews.
Has Garton Jones won any awards?
Yes. In The Trusted Agent 2026 awards: Garton Jones, London won Trusted Agent.
Where is Garton Jones's London office?
Garton Jones London, 3 Oswald Building, Chelsea Bridge Wharf, 374 Queenstown Road, London, SW11 8NU.
