Trusted Agent profile · London
★★★★★
668 reviews across 1 platform
310 Mare Street, London, E8 1EJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 310 Mare Street, is rated 4.8 out of 5 across 668 reviews on 1 platform, including 668 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAkbar was amazing, extremely knowable and the perfect guide for our first time buying journey, made us feel comfortable to ask questions and take our time when making choices. Offering us other options and lenders and always had out best interests at heart. Thank you again akbar.
Dear Syrus, Thank you for taking the time to leave such a positive review about your experience working with Akbar. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleRecently rented a property from Felicity J Lord and dealt with Faisal from the Hackney branch. He made the process really easy and simple which was much appreciated as we're first time tenants. He negotiated a great rent for us and we were able to text him if we needed help or clarification on anything. We're very happy in our new home!PositiveProfessionalism
Dear Jodie, We are glad to hear you have enjoyed your experience with Faisal and the lettings team! Thank you so much for your kind review. Lenny O'Shea Felicity J.Lord (Sales)
5/5
GoogleI didn't end up buying through FJ, but Lenny has been fantastic throughout the viewing process. Seen numerous properties and felt really supported, with regular check-ins and quick responses.
Hello, I am so pleased that you enjoyed dealing with Lenny and thank you ever so much for your review. Kindest regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe are in the process of selling our flat through Felicity J Lord. Charlie and his team have been great. Charlie's friendly and attentive manner was the key reason we decided to sell through FJL, and we have not been disappointed. All communication from Charlie in particular has been very clear and extremely professional.
Dear Richard, Thank you ever so much for your kind review. It has been a pleasure helping you so far. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleRenting can be a stressful experience, however Daniel Bourne was always there to help and arrange for all the potential issues/ queries we had to be prevented or resolved in a timely manner. He was easy to talk to and always helpful. Daniel even ensured we got our check out and holding deposit back in time for the bank holiday, which just shows his thoughtful nature. I would highly recommend
Dear G.B, Thank you for your kind review! Lenny O'Shea Felicity J.Lord (Sales)
5/5
GoogleLenny was friendly, efficient and professional and couldn’t have done more to help me. I felt like he really cared about the outcome of the sale. Sadly I didn’t get the house I wanted but he tried his hardest to make it happen for me.
Hello there, I am so sorry to learn that you were unsuccessful in securing the house that you loved but I am so pleased that despite this, you found that Lenny offered you a professional service. We really appreciate your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe looked at a number of flats with F J Lord Hackney during our property search. Even though we did not proceed to offer on any of them the agents we interacted with, Lenny and team were extremely helpful and easy to work with. I'd highly recommend them.
Dear Avi, Thank you ever so much for your review and kind words about Lenny which really does mean a great deal to us. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleExcellent and friendly communication throughout the process. Understanding of my needs as a buyer and very responsive. I dealt with Ahmed Ruhan and couldn't recommend him enough- he was friendly, honest and very trustworthy.
Dear James, Thank you so much for your review and I am so pleased to read that you enjoyed working with Ahmed. Kindest regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleHave worked with Akbar through the buying process and he has been an absolute joy. Really proactive looking for properties that fitted my criteria and responsive at all points of the day. I do hope to work with him again sometime in the future.
Dear Stephen, Thank you for your review and I am so pleased to read that you enjoyed working with Akbar. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI’ve had a great experience working with Ahmed. He was knowledgeable and straightforward during viewing and was responsive and proactive with updates throughout. Thank you!
Dear Ruth, Thank you for your wonderful review and I am so pleased that you enjoyed working with Ahmed. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny has been really great in the whole house hunting process - he's always quick to respond, flexible and goes out of his way to help. Thank you Lenny and FJL Hackney - your attitude towards buyers makes such a difference!
Dear Issie, I am so pleased to read that you enjoyed working with Lenny and we are really grateful for your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleAkbar was great. He was very quick to reply, very informative and most importantly honest about the process. Really appreciated how genuine he was considering we were the buyers. His experience really put us at ease. Thank you Akbar ✨😊 …
Dear Ruby, We are so grateful for your review and I am so pleased to read that you enjoyed working with Akbar throughout the process of buying a home. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleSo far I've had a seamless and enjoyable experience selling my property with Felicity J Lord. I've had a great connection with the branch manager Charlie Saville and his team, got viewings quickly and firm offers within a couple of weeks, now in the process of selling, highly recommended.
Dear Mike, Thank you ever so much for your kind words and 5* review. Fingers crossed the conveyancing process proves as enjoyable! Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI have had a great experience dealing with the Team at Felicity J Lord in Hackney. Charlie was an absolute pleasure to deal with, always calm and ready to help whenever needed. I would definitely recommend Charlie and his team for anyone selling or buying in Hackney.
Dear Bhupi, Thank you ever so much for taking the time to leave such a wonderful review. It has been a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
Googleour experience with felcity j lord and in particular with one of your sales executives mr charlie saville has been nothing short of fantastic. from day one of charlie going through with us and with the finest of details how he planned to market our house with your company and would do everything possible to get a sale and at a price that would be satisfactory to us. this he did with the upmost professionalism. mr charlie saville, the whole family is very grateful to you.
Dear Steve, Thank you ever so much for your review and for your kind words. I am so pleased to read that you have been happy with our service. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleReview for Charlie Saville We have had the pleasure of working with Charlie Saville over the past few months for the purchase of our house, and we couldn't be happier with the experience. Charlie's professionalism, attentiveness, and expertise have made what could have been a stressful process remarkably smooth. He has been proactive in addressing our needs, providing timely updates, and navigating the complexities of the property market with ease. We are thoroughly impressed with his dedication and would highly recommend his services to anyone looking to purchase a home. regards Donald Thomas
Dear Donald, Thank you ever so much for your kind review. It has been a pleasure helping you and I am so pleased to read that you have been happy with the service that I have offered. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFelicity J. Lord sold my flat this year and I had the pleasure of working with Charlie Saville during the process. On our first meeting, Charlie arrived with detailed research on my apartment building, the surrounding area and trends across London. This allowed us to come up with a strategy that effectively sold my flat. Throughout the process he was very engaging, responsive and always coming up with ideas to help the sale. I had such a good experience that I introduced him to my friend to sell his apartment. I would highly recommend Felicity J. Lord and Charlie.
Dear James, Thank you ever so much for your kind review. It has been a pleasure helping you and I am so pleased to read that you have been happy with the service that I have offered. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleExcellent customer service from FJL lettings team especially Faisal. Good positive attitude and keen to get the deal over the line professionally. 3 year on a row now my property is let via FJL and no complaints from me. Always getting the best value for the landlord and tenant. Well done FJL team in Hackney.
Hi Mr Mohammad, Thank you for your lovely review. We are glad to have helped you throughout the past few years and we wish to continue to do this in the future! Very happy that you are pleased with our service, we aim to provide a 5 star service all the time. Thank you once again for your kind words!
1/5
GoogleOne of the most dishonest companies I've ever dealt with. Annabel Burkinshaw took my deposit of over £1000 without telling me it was non refundable. Left myself and my girlfriend homeless. Pretended she was sick the following day. Too rude to answer my emails and phone calls. Annabel Burkinshaw is a callous human being. I don't know how she can live with herself. Beware of Annabel Burkinshaw, rogue estate agent.
Dear Carmine, We are sorry to hear about your experience with us. Please give us an email on hackney.lettings@fjlord.co.uk so we can discuss this further. Lenny O'Shea Felicity J.Lord (sales)
5/5
GoogleLenny and Charlie were a great help throughout the sale process - they were always on hand to answer any questions, were very professional and worked efficiently! I would not hesitate to work with each of Lenny and Charlie again on another process. A fantastic team!
Dear Amber, Thank you ever so much for your kind review. It has been a pleasure working with you and equally, Lenny and I would not hesitate to work with you in the future. Very best wishes. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleCharlie has been extremely helpful prior to selling with Felicity J Lord and during. He’s got a great manner, very knowledgeable, sympathetic and helpful. I would definitely recommend working with Charlie.
Dear Graham, Thank you so much for your kind words and review. It has been a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleStacey was great and really good at communicating throughout the sale of my new apartment. Thank you for all of your help! Highly recommend :)
Dear Luke, I am so pleased to read that you have enjoyed working with Stacey and thank you for your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleThank you FJL and Charlie for providing a friendly and professional service through my property purchase. Charlie has been very helpful answering all my queries prior to putting an offer in and continuously updating me at every step of my purchase. Thank you for responding to my questions very quickly and explaining the process post offer.
Dear Kunal, It has been a pleasure helping you thus far and thank you ever so much for your kind words. I am hopeful that you will soon be moving into your wonderful new home. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFelicity J. Lord are organised and incredibly good at communicating with clients. I have particularly appreciated the services of Ahmed who is a great communicator, transparent, and easy to get hold of. Would highly recommend working with him when looking to buy a property!
Dear Felicity, Thank you ever so much for your wonderful review and I am so pleased that you enjoyed working with Ahmed. Kind regards, Charlie Saville Branch Manager (Sales)
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
