Felicity J Lord London reviews

★★★★★ 2/5

Google

Ahmed showed me around a couple of properties and was very helpful, friendly and professional whilst on the viewings as well as before and after over the phone. He was, however, very insistent that I write them a five-star review...

Johnson · 15 August 2026

★★★★★ 5/5

Google

I've been working with Ridwana to make an offer on a property we loved. She's gone above and beyond to make sure we could do a second viewing with parents and before going our summer holiday. Very responsive and friendly!

Luca · 15 August 2026

★★★★★ 5/5

Google

I had a viewing with Lenny recently and I can honestly say he’s one of the best agents I’ve come across (and there’s been many)! Lenny stands out from the crowd because he genuinely cares. He was fully interested in my requirements and was super attentive and passionate about helping me find my dream home. He even went the extra mile and gave me additional advice. I highly recommend Lenny - absolute legend!

Maria · 21 February 2024

★★★★★ 5/5

Google

Charlie Saville was a joy to work with. He was friendly throughout the whole process, very organised and professional, and even gave me some much appreciated advice on my house search and onwards purchase. …

Sebastian · 22 August 2025

★★★★★ 5/5

Google

Ahmed was brilliant in helping us through the process - v generous with his time, knew the details inside out and was always around for questions. Having had a few other difficult experiences with the buying process it was a breath of fresh air to get his help

Thomas · 20 March 2025

★★★★★ 5/5

Google

I wanted to leave an updated review 2 years on and I still stand by my first one. I would like to take the opportunity to thank and show our appreciation to Faisal who is our first point of contact with everything regards to our tenancy. He is always available and quick to respond & resolve any issue we might have at our home. I would also like to mention Soulla from the PM team, appreciate everything you both do for us. Excellent 5* service and care, you only get the best from Felicity J Lord. --------------------------------------------------------------------------------------------------- My husband and I are leaving this review because we appreciate the extra effort and the quick actions of Anita Panko at Felicity J Lord, Hackney. In fact, let me highlight this was our first time renting in London, had zero experience, a lot of questions and on a major time CRUNCH. She effortlessly guided us through the process( from the viewing to the moving in) and remained next to us every step of the way. There was a point of hesitation on my part initially, Anita threw some wisdom and cleared our "novice renters" mind. Her responses were always quick, concise and crystal clear. We are extremely happy to recommend Anita & Felicity J Lord to everyone. An all round excellent service, highly professional, efficient and very friendly. Highly recommended.

Pavitra · 19 August 2023

★★★★★ 5/5

Google

Charlie Saville was extremely professional , confirmed appointment earlier in the day, arrived on time, treated my home with respect ( took off his shoes on entering without even being asked ) . …

Lydia · 22 August 2025

★★★★★ 5/5

Google

I was in hurry to find a property because my landlady told me to leave the property because I had 2 children and leave in one bed flat. I was every stressful that I will not be able to find the property but the felicity j lord helps me a lot for finding one. Cristiano was the person who help me view the property and after I got the property and leave peacefully with my kids. Thank you Cristiano.

Fanige · 9 September 2023

★★★★★ 5/5

Google

Lenny was an outstanding estate agent throughout what turned out to be a difficult and prolonged purchase. He kept me well-informed with regular updates and acted as an excellent mediator during the entire process, demonstrating a consistently high level of professionalism.

James · 3 June 2025

★★★★★ 5/5

Google

I have been working with Lenny from Felicity J. Lord on a first time home purchase. It has been a long process but Lenny has been extremely helpful and communicative throughout the process. Lenny has also been really helpful and proactive in pushing things along, as the process has been a bit longer than we expected. I would definitely work with Felicity J. Lord again in the future.

Gary · 20 April 2024

★★★★★ 5/5

Google

We’ve had the pleasure of working with F.J. Lord Hackney on several property purchases over the years, and we cannot recommend them highly enough. In particular, Charlie and Lenny have been absolutely outstanding throughout every transaction. Their professionalism, attention to detail, and tireless commitment to helping us navigate the buying process, some of which involved complex situations, have made a world of difference. Both Charlie and Lenny consistently go above and beyond to ensure everything runs smoothly, often pre-empting issues before they arise and offering practical, solutions-focused advice when needed. Communication has been another standout quality. They are always accessible, quick to respond, and completely transparent, which has made the entire experience far less stressful and much more efficient. Thanks to their expertise and dedication, we’ve been able to secure multiple properties through F.J. Lord with complete confidence. They are a credit to the agency and true professionals in every sense. Highly recommended.

Northstar · 28 August 2025

★★★★★ 5/5

Google

Had a positive experience being supported by Ahmed Ruhan. He was friendly, available and gave good advice. Always happy to explain the process and answer questions, I'd happily recommend you ask for him if you want to use FJL

Dave · 1 August 2026

★★★★★ 5/5

Google

Lenny O’Shea was absolutely excellent to work with. I could not recommend him more highly. He was so patient and communicative throughout our buying and selling process. I always felt that we were in very safe and competent hands. He deserves more than five stars!

Cara · 20 March 2025

★★★★★ 5/5

Google

I’d highly recommend dealing with Soulla at Felicity J. Lord in Hackney. She has been so helpful with the renewal of our contract for my Partner and I. Soulla has done an excellent job at negotiating our terms with our landlord, and she drafted the paperwork ready for signing very efficiently, this was much appreciated and helpful as we are currently planning our wedding so she made this element in our lives very easy to sort out. Thank you Soulla.

Martha · 25 April 2023

★★★★★ 5/5

Google

FJL in Hackney have managed my apartment for a few years now. My tenants situation sadly changed and they advised us that they would need to vacate the property at the end of the current tenancy. Faisal Hussain the Lettings Branch Manager gave me a full update on the current market conditions and spared no advice on all of my options. The check out process was seamless and my property was re-let with no void period! Not only was the process handed entirely by Faisal and his team, communication was fantastic and I was kept updated through every step. I couldn’t be happier with the service I have received, it makes being an overseas landlord so much easier when you have a reliable agent on your side! Thank you so much!

C · 25 April 2023

★★★★★ 5/5

Google

Ahmed is a really helpful agent - highlights good property matches, good communication in setting up viewings and good knowledge of properties when showing you around. Recommended!

Sean · 20 September 2025

★★★★★ 5/5

Google

We had our flat valued by Charlie who was detailed in his analysis and charming throughout. His colleague Lenny quickly set up the valuation so we could theoretically move quickly on a house we were considering. Highly recommend Charlie, Lenny and FJ Lord.

Daniel · 20 March 2025

★★★★★ 5/5

Google

Lenny was great. Active, helpful, making sure I knew what was going on all the time. Thanks!

Cath · 20 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of interacting with Stacey, an admin at Felicity J Lord and I felt compelled to write a review and sing her praises! Right from the start, Stacey's helpfulness shone through. Despite not being directly responsible for my enquiry, she went above and beyond to assist me to the best of her ability. Thank you Stacey, you are a credit to the company!

Becky · 21 February 2024

★★★★★ 5/5

Google

We had an excellent experience with Felicity J Lord from start to finish. Charlie Saville carried out our initial consultation/valuation and was a point of contact throughout the entire process; Charlie is professional, considerate, incredibly friendly and a joy to work with. Charlie's team - primarily Akbar - took care of the viewings and was the main point of contact for the sale process. Akbar was also very professional and proactive, helping to ensure that the sale went as smoothly as possible. Overall we had a brilliant experience with Charlie and Akbar - they really made the process as stress free as it can possibly be (which is not always easy). Thanks so much to the team!

Catherine · 12 March 2023

★★★★★ 5/5

Google

The Hackney branch of FJL - Lenny, Charlie and Ahmed - were head and shoulders above all the other estate agents we’ve been with in the past, both buying and selling houses. Their attention to detail, was excellent. They were clearly very competent from the outset which immediately took a lot of the stress out of the experience. If you plan to sell (or buy) a house in the area then I would definitely recommend them.

Owen · 28 August 2025

★★★★★ 5/5

Google

Charlie and his team have by far been the best agency I have worked with through my search process. While I know they are technically employed by the sellers, it has felt like they have been personally invested in finding me a home. Charlie and his team are detail oriented proactively share properties with me that only make sense for my search and are in range of my budget. They are also on top of communications, respectful, and also very transparent. If you are looking in Hackney, I would highly recommend working with Charlie and his team.

Ryan · 26 February 2023

★★★★★ 5/5

Google

Ridwana showed me around a property recently, and she was great throughout the viewing. She was friendly, professional, and very knowledgeable about the home, answering all my questions clearly and honestly. She made the experience comfortable and easy without any pressure. I’d definitely recommend her to anyone looking for a helpful and reliable real estate agent.

Tayibah · 20 February 2026

★★★★★ 5/5

Google

Our dealings with Felicity J Lorde have been very positive. In our case, Lenny O'Shea in particular has been incredibly helpful. In the process of putting our flat on the market we have come into contact with many estate agents. I have found it a pretty daunting experience and Lenny has been consistently helpful, friendly and supportive.

Viola · 26 July 2024