Trusted Agent profile · London
★★★★★
668 reviews across 1 platform
310 Mare Street, London, E8 1EJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 310 Mare Street, is rated 4.8 out of 5 across 668 reviews on 1 platform, including 668 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleProbably the best experience I've had with an estate agent. Kory's been extremely helpful, friendly, and great to talk to. Dealing with house stuff is stressful at the best of times and he's made the process much more enjoyable. Thank you!
Hi Rob Hi Rob Hewlett, thank you so much for your positive comments about Felicity J Lord Hackney! , we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
5/5
GoogleJean Piper is one of the most pleasant, helpful and happy people I have to contact and have dealings with she makes working with Felicity J Lord a pleasure.
4/5
GoogleWe have just completed a sale with Shobad Ahmed and he was always very pleasant to deal with - so friendly, approachable and helpful. Buying a flat is always stressful, but Shobad helped make this a smooth sale - thank you! Donna
Dear Donna Smith, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Hackney
5/5
GoogleLenny helped with my search around Stoke Newington / Hackney. Lenny knows the area well; kept in regular contact and was really helpful in helping me to progress my search. Would definitely recommend.
Dear Kevin, I am so pleased to read that you enjoyed working with Lenny. We are very fortunate to have him working on our team. Please do not hesitate to contact us if we can be of any further assistance. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleGreat service. Lee supported us from initial valuation all the way through to completion. Helped us overcome the inevitable hurdles of selling a property and provided a calm perspective when things got tense! Would recommend.
Dear Tom, We are so pleased you enjoyed your experience with Lee. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
4/5
GoogleLiving out of the UK and away from a property you own but rent is always a worry. Felicity J Lord have provided excellent service and assistance and give me, the owner and Leaseholder, peace of mind. Thanks to everyone there. Regards Leigh Saayman
Dear Leigh, Thank you for your kind words! Lenny O'Shea Felicity J.Lord (sales)
5/5
GoogleLenny, was very professional and really helpful. He took the time to understand our requirements and diligently applied his time and resources to help us with our property purchase quest.
Dear Michael, Thank you so much for your kind words about Lenny. This will really mean a lot to him. Kind regards, Charlie Saville Branch manager (Sales)
1/5
GoogleAbsolutely dreadful service. They do not answer calls. They do not answer emails. They do not provide the most basic level of service. Avoid like the plague!!
Dear Helen, I am so sorry to learn of the experience you have had with Felicity J. Lord lettings. Just to note that I have passed your feedback over to our lettings team as I have picked this up from the sales end. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleGreat experience working with Faisal on renting my first flat in London. Very helpful & professional with all my questions.
Dear Tarryn-Leigh, Thank you so much for your 5* review regarding Faisal and our residential lettings team. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleSyed Ali help me a lot on my journey to find the right property. He listened my needs carefully
Dear Ketim, Thank you ever so much for your 5* review. I am so pleased to read that you enjoyed working with Syed. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleMatthew, our lettings agent, has been an absolute pleasure to work with. He found us the perfect flat and was very responsive to all our queries.
Hi Hajnalka, Thank you so much for your lovely review. Matthew will really appreciate these kind words. We look forward to moving you into your new flat and ensuring the process is seamless. If you know of anyone who may be in need of our services please let us know! Kind Regards Faisal Hussain (Lettings)
5/5
GoogleFrom the beginning of the process and throughout our tenancy FJL were brilliant, in particular our letting agent Faisal-what a gem! Friendly and on it. Couldn’t recommend more.
Hi Sophie, Thank you so much for your review. it was a great pleasure to assist you in finding a property and being able to help throughout your tenancy. If you ever need us in the future please do not hesitate to contact us, we will be more than happy to help!
5/5
GoogleI found Lee at Felicity J Lord to be very approachable and always followed up any questions promptly. He provided an excellent and professional service with a friendly manner.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lynne, We are so pleased you enjoyed your experience with Lee. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleThe team - Ed, Shobad, Katie and Sheila - were a pleasure to deal with. Kept us in the loop and worked really hard to sell our flat. Always positive and enthusiastic and would recommend them to anyone.
Dear Tim Jonze, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleI viewed a property with ed last week and i must say i was very impressed with his knowledge of the area and information provided seeing as it was my first time in Hackney. Much appreciated definitely recommended.
Dear Yilmaz, We are happy to hear you enjoyed your experience with Ed and the sales team! Thank you for your review. Lenny O'Shea Felicity J.Lord (Sales)
5/5
GoogleMy experience with FJL was very good, the whole Hackney team was always very helpful, Katie in particular with whom we mostly dealt with. She systematically shared feedback after viewings and was very responsive to our requests.
Dear Mylan X, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Hackney estate agents.
5/5
GoogleCharlie very profession and helpful recommended !
Dear Paul, Thank you so much for your review. It was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLee from Felicity J Lord was absolutely fantastic when it came to dealing with my property & the build up to a sale - I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Dear Charlie, We are delighted you enjoyed your experience with Lee, Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleCharlie, Lenny, and the team were really helpful and supportive throughout
Dear Dan, Thank you for your review and kind words. Lenny and I really enjoyed helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleHi - I have found the sales guys to be very professional.They are proactive, responsive and follow up. I have found them to be highly professional and friendly.
Dear Helen, We are delighted to read your review and am so glad that you enjoyed working with our sales team. Kindest regards, Charlie Saville Branch Manager (sales)
5/5
GoogleGreat experience so far with Ed from Felicity J Lord Hackney. He has repeatedly gone out of his way to provide supportive and personal service to both us and other people in our house buying chain.
Dear Miranda, Thank you for taking the time to leave us feedback. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Hackney estate agents
5/5
GoogleWe have been searching for our new house with different agencys for at least one month and nobody has been so great abd helpfull (with lot of patience ) as Alketa did ..so thanks you so much !
Dear Giuseppe, We are happy to hear you enjoyed your experience with us, thank you for your review! Lenny O'Shea Felicity J.Lord (sales)
4/5
GoogleAlways friendly, personalised and kind
Dear Rebecca, Thank you for taking the time to review our services. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLee Appleyard ( Hackney Branch ) Was Great start to finish selling a Property for me in Hackney , Always Kept me updated and very Professional would recommend 100 %
Dear Graeme, We are so pleased you enjoyed your experience with Lee. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
