Trusted Agent profile · London
★★★★★
668 reviews across 1 platform
310 Mare Street, London, E8 1EJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 310 Mare Street, is rated 4.8 out of 5 across 668 reviews on 1 platform, including 668 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have been with FJL for almost 3 yrs. We mostly work with Faisal Hussain and he is always helpful, friendly and professional. He has always gone out his way to help us.
Dear Shahina, Thank you for your wonderful review regarding the experience you have had with Faisal and the residential lettings team. I will be sure to pass this over to the relevant department. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleVery knowledgable about the area, with all the metrics to match. Although I didn't end up using with Felicity J Lord to facilitate my sale in the end, they still offered us lots of useful advice and after care. A cut above your usual estate agent.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleMy estate agent, Lenny O'Shea, was a pleasure to work with. He kept in contact over many months before my bid was finally accepted. I'm grateful for his guidance
Dear J S, Thank you for your kind review and I am so pleased to read that you enjoyed working with Lenny and now have an offer accepted with us. We look forward to working with you up until the point where we hand over your new keys. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFantastic service from Lenny, he was so professional, helpful and kind. You can tell he really cares about the people he is working with! From my experience, I would recommend him to anyone thinking of buying through Felicity J Lord!
Dear Emily, I am so pleased to read this lovely review. Thank you so much for your kind words and I am really happy that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe had a great experience working with Lenny. He is very thorough, responsive and professional
Dear Josh, Thank you so much for your review and I am so pleased to read that you have enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
1/5
GoogleThe worst experience I have ever had in London (6 renting there through different agencies). They are unprofessional, liers and money driven (they do not care even about safety). If you could avoiy them, I recommend it.
Dear Isidoro, I am so sorry to learn of the experience you have had with Felicity J. Lord lettings. Just to note that I have passed your feedback over to our lettings team as I have picked this up from the sales end. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleAhmed helped me buy my first flat, good communication and on time
Dear Sebastian, I am so pleased to read that you enjoyed working with Ahmed and thank you for your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI've had such excellent service from Lenny - I've been flat-hunting for a long time and he's continued to check in the entire time with relevant properties until we finally found one! Very grateful and would very much recommend.
Dear Miriam, I am so delighted to read your review regarding your property search with Lenny. Thank you and we are all so pleased that you have now found the next place you will soon call home. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe met Sheila Deamer who is very personable and professional. She has a good understanding of market dynamics which she was able to clearly and easily explain to us. It's so rare to find a genuine lovely person who you can trust amongst estate agents, but she is it.
Dear A Google User, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Hackney estate agents.
5/5
GoogleI have been dealing with Soulla Panayiotou she is a property manager in hackney branch, find her to be very attentive and knows her job👍 …
Dear Olcay, Thank you ever so much for your kind words. I am certain Soulla will be very happy to see you have left her a review. We look forward to helping you further. Faisal Hussain Branch Manager (Lettings)
5/5
GoogleCristiano and Faisal did their best to help us secure a flat in our favorite location, despite a difficult market. We really appreciated their kindness and help throughout the whole process!
Dear Louisa, Thank you for your kind words about Christiano and Faisal. I will be sure to pass your lovely review onto them. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleThanks so so much for selling my property for me , you are the best , come rain , come sun shine, l will recommend you to family and friends , it.Thanks once more , Helen.
Dear Michael & Helen, You are so welcome, it was an absolute pleasure working with you and we wish you every happiness in your new home. If you are ever in the Hackney area, please do pop in and see us. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFelicity J Lord were great - friendly, reliable, quick and constantly in touch about the process. They stuck to their word and managed to achieve an offer with the asking price that I initially set - so thank you very much!
Dear Marie, We are glad you enjoyed your experience with us! Thank you for your kind review, Felicity J.Lord Hackney (Sales)
5/5
GoogleMy second flat to rent with keta from the Hackney Lettings team, who was very helpful and friendly from the very first conversation I have had with her. The whole Lettings team have been very enthusiastic and quick to respond from the second i called. Definitely would recommend
Dear Marco Duarte, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.We wish you all the best for the future in your new home. Felicity J Lord Hackney
5/5
GoogleReally good service from Ahmed - Would recommend!
Dear Agustin, Thank you for your review and I am so pleased to read that you enjoyed working with Ahmed. Kind regards, Charlie Saville Branch Manager (Sales)
4/5
GoogleVery happy with their service - excellent estate agents with good value advice and properties available
Dear Max, Thank you ever so much for your review. I am so pleased that you were happy with our service. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleHad some viewings with Akbar, lovely guy who has been extremely warm, helpful and trustworthy in helping me and my partner search for a home. Cheers!
Dear David, Thank you for your kind words about Akbar which really means a great deal. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFaisal helped me find a flat in East London at short notice and went above and beyond, all recommendations fit my exact brief and I was able to get sorted with ease. Highly recommend. Thank you once again.
Dear Ben, We are glad you enjoyed your experience with Faisal! Thank you for your kind review, Felicity J.Lord Hackney (Lettings)
5/5
GoogleIt's been a very positive experience working with the FJL Selling team, on both sides of the process, and for a number of years now. They worked extremely hard and I couldn't have asked more from them. Would highly recommend, highly professional and experienced.
Dear Ailsa Ferrier, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Hackney estate agents.
5/5
GoogleWe had a valuation done by Sheila at Felicity J Lord recently for a probate issue. Sheila could not have been more helpful and understanding. A genuinely nice lady who goes out of her way to help and explains your various options. Would definitely recommend
Dear Lisa Killington, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Hackney estate agents.
5/5
GoogleWe've had a great experience with Faisal, Vivien and the Hackney team. They've been attentive, friendly and really helpful throughout our renting process so far
Dear Tal, Thank you for your kind words about Faisal and Vivien which I will be sure to pass over to the residential lettings team. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleReally supportive throughout the whole viewing and purchase process - especially regarding advice over what to offer, which was without any personal interest / hard sell on their part. Highly recommended :)
Dear Susanna, I cannot thank you enough for your kind words. We are very much looking forward to assisting with your purchase. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny has done a great job helping us with our property search, keeping us aware of new properties coming to market, and good understanding of what we are looking for.
Dear Jeremy, Thank you so much for your review and for your kind words about Lenny. This will mean a great deal. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleGreat service from Charlie, the branch partner
Dear Jennifer, Thank you so much for your review. It has been a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
