Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAm a current tenant in a rented property managed by FJL. Have contacted customer service numerous times via email and phone to no reply. On signing the contract initially we were promised things that didn't happen in order to get us to sign. Immediately after we did so it became apparent that this was just to get our deposit. Poor customer service.
Lynda · 20 October 2019
Agent replied
Dear Lynda, We are sorry to see that you have left us a low star rating in your review. Unfortunately we are unable to find your details, would you mind emailing us at hackney@fjlord.co.uk to give us more information about your experience with us? Your feedback is very important to us and we would like to find out more. We hope to hear from you soon, Kind regards Felicity J Lord Hackney
★★★★★ 5/5
GoogleSyed was great! Really insightful and helpful
Jason · 9 August 2021
Agent replied
Dear Jason,
We are glad you enjoyed your experience with Syed!
Thank you for your kind review, Felicity J.Lord Hackney (Sales)
★★★★★ 5/5
GoogleAhmed has shown us several properties. He was friendly and seems genuine and honest with his approach. Thanks for your help in your search!
Jennifer · 20 May 2024
Agent replied · 19 June 2024
Dear Jennifer,
Thank you for your review and I am so pleased to read that you enjoyed working with Ahmed.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleFantastic service from Lee at FJ Lord. Runs a very tight ship, been great at communicating and keeping me abreast of developments during the sale of my flat. Lee has also gone the extra mile, helping me with arrangements whilst I have been out of London and away from the flat. Thank you!
James · 25 September 2021
Agent replied
Dear James,
We are glad you enjoyed your experience with Lee,
Thank you for your kind review Felicity J.Lord Hackney (Sales)
★★★★★ 5/5
GoogleI had a valuation from Charlie and I found the whole experience fantastic! Very knowledgeable and very helpful! Thanks very much
Philip · 26 June 2024
Agent replied · 25 August 2024
Dear Philip,
Thank you ever so much for your review and I am so pleased that you found my valuation service insightful.
Kindest regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleHighly professional, knowledgeable, and personable. You feel confident your most valuable asset is in safe hands with Charlie.
Hugo · 11 August 2024
Agent replied · 25 August 2024
Dear Hugo,
Thank you ever so much for your review. It has been a pleasure helping you.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleIt was great working with Lenny, he was very responsive and worked to make sure I was up to date and everything was clear in the process of purchasing my property. As a first time buyer this was much appreciated!
Natasha · 26 February 2023
Agent replied
Thank you for taking the time to provide such positive feedback regarding Lenny at Felicity J. Lord in Hackney. I will be sure to pass this on to the sales team, I am sure Lenny and the team will appreciate your review. Needless to say, should you or should you know of anyone that is looking to buy/sell/let/rent a property, please do pass on our details. We would love to help.
Faisal Hussain
Branch Manager (Lettings)
★★★★★ 4/5
GoogleI have been with Felicity J Lord for some years and would recommend the agency to anyone wishing to let their property in the Hackney area. The staff are helpful and efficient, with a friendly manner and seem genuinely keen to please. They keep me updated with any changes and are good at getting back in touch, should I have a query.
Laura · 23 September 2017
Agent replied · 24 June 2023
Dear Laura,
We are glad you enjoy working with us! Thank you so much for your kind review.
Lenny O'Shea
Felicity J.Lord (sales)
★★★★★ 5/5
GoogleAnnabel was really helpful. Very communicative, and found us a great place to live!
Sam · 23 September 2017
Agent replied · 24 June 2023
Dear Sam,
We are happy you enjoyed your experience with Annabel, thank you for your kind words!
Lenny O'Shea
Felicity J.Lord (sales)
★★★★★ 5/5
GoogleBoth Shobad and Akash could not have been more helpful in the purchase of my property. Its felt like the team were not only professional, organised and on the ball, but also just seemed like throughly decent individuals helping us through a complicated sale. Lovely people who seem to enjoy doing a great job. Would advise them to anyone.
Patrick · 29 July 2019
Agent replied
Dear Patrick Wilson,
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Hackney estate agents
★★★★★ 5/5
GoogleLenny O'Shea has shown us some properties and helped us with our search. He was very professional, and clear in his communication, friendly and helpful.
Sophie · 8 March 2024
Agent replied · 22 March 2024
Dear Sophie,
I am so pleased that you enjoyed working with Lenny and thank you for your review.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleCristiano and Faisal did their best to help us secure a flat in our favorite location, despite a difficult market. We really appreciated their kindness and help throughout the whole process!
Louisa · 23 October 2023
Agent replied · 22 October 2024
Dear Louisa,
Thank you for your kind words about Christiano and Faisal. I will be sure to pass your lovely review onto them.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleI had a wonderful experience with Ali Akbar. He was very knowledgeable, on time, and good at his job. He would always have a catchup chat, which was great. I wish him all the best 👍 👌. Good luck. …
Audence · 11 January 2023
Agent replied
Dear Ms Browne,
Thank you for your kind words about Akbar which I am sure will mean a lot to him.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleI would like to highlight the exemplary service I received from Cristiano at Felicity J Lord at a recent flat viewing. He was friendly, reliable and forthcoming with extensive information on the property and neighbourhood.
Andrew · 3 June 2023
Agent replied · 24 June 2023
Dear Andrew,
Thank you for your kind review. I am so pleased that you enjoyed working with Cristiano.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleMy experience of FJ Lord and their property management arm has been a level of service of the highest order. Significant issues with boiler and gas leaks recently that was managed and resolved by Aaron in a prompt, attentive and most importantly, with a duty of care uppermost. High praise and would refer to friends without a moments thought…
Neil · 23 September 2017
Agent replied · 24 June 2023
Dear Neil,
We are happy to hear you've enjoyed your experience with the lettings team! Thank you for your review.
Lenny O'Shea
Felicity J.Lord (sales)
★★★★★ 5/5
GoogleThe agent responsible for overseeing the move and liaising with a difficult vendor was excellent. On the case and extremely helpful. I don’t thing the sale would have gone through without her. In case anyone needs her, shout out for Simone!!!
Pamela · 13 October 2022
Agent replied
Dear Pamela,
I am so pleased that you enjoyed working with Simone and am so thankful for your kind words. This will mean a great deal to her.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleI had a great experience working with Akbar in the Hackney office. Though I didn’t find my property through him he was certainly the most active agent working with me on my search, consistently checking in and sending over options. Thanks for your help.
Verity · 16 May 2022
Agent replied
Dear Verity,
Thank you for your kind words about Akbar and your dealings with him during your property search. We are very fortunate to have Akbar on our team, he is super proactive. Best of luck with your purchase.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleHad a viewing with Lulian the other day and he's been great, friendly and attentive and getting it all sorted for us!
Tom · 21 February 2024
Agent replied · 22 March 2024
Dear Tom,
I am so pleased that you enjoyed your viewing with Iulian. I will be sure to pass your review over to our residential lettings team.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleWe had a brilliant experience viewing flats with Lenny. He was helpful, friendly and made the experience very smooth and enjoyable.
Tabitha · 8 March 2024
Agent replied · 22 March 2024
Dear Tabitha,
Thank you for your review and I am so pleased to read that you enjoyed working with Lenny.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleLenny O'Shea at Felicity J. Lord is brilliant. Super friendly, helpful, always on the end of the phone a very genuine person. He helped me with my first property purchase. I Highly recommend.
Holly · 25 April 2023
Agent replied · 24 June 2023
Dear Holly,
I am so pleased to read that you have enjoyed working with Lenny. Your kind words will mean a lot to him.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleWas a pleasure to work with Faisal from beginning to the end as he was following up on all our requests trying to find best solutions for us, as clients. I truly recommend him for your next move, very professional and diligent.
George · 16 May 2022
Agent replied
Thank you for your kind words George! We hope you have settled in to your new property and we are very happy to have been of assistance. If you need anything in the future please do not hesitate to reach out!
Kind Regards
Faisal Hussain (Lettings)
★★★★★ 5/5
GoogleI had a viewing with Akbar Syed Ali recently and despite being 20 minutes later, he was completely understanding and professional. He responded switfly to all of my questions and queries and always contacted me when he said he would. A pleasure to work with - would highly recommend.
Leland · 10 March 2021
Agent replied
Dear Leland, We are so pleased you enjoyed your experience with Akbar. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
★★★★★ 5/5
GoogleFaisal at Felicity J Lord, as been amazing. The young man has helped above and beyond. He has been alert and very attentive to me and my family needs. I would definitely recommend his services. Thank you again for your 5 star help.
Jigsy · 12 March 2022
Agent replied
Hi Jignesh,
Thank you for your kind words, they mean a lot! I am glad to have the opportunity to help you and I hope I can continue to do so in the near future. Appreciate the 5 star review!
★★★★★ 5/5
GoogleI was dealing with Lenny regarding a property that I was interesting in purchasing - Lenny’s communication was exceptional. He asked me what my concerns/dislikes were about the property and addressed every single one flawlessly. I cannot speak more highly of him. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Michael · 20 June 2021
Agent replied · 19 June 2024
Dear Michael, We are delighted you enjoyed your experience with Lenny, Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
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