Trusted Agent profile · London
★★★★★
668 reviews across 1 platform
310 Mare Street, London, E8 1EJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 310 Mare Street, is rated 4.8 out of 5 across 668 reviews on 1 platform, including 668 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe are very pleased with the assistance provided by Lenny O'Shea so far in buying our home. Keep it up!
Dear Gal, Thank you for your review and I am so pleased to read that you enjoyed working with Lenny. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny was a consummate professional throughout. Responsive and went the extra mile to when necessary.
Dear Alex, We are so pleased you enjoyed your experience with Lenny. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleAkbar Ali at Felicity J Lord was as helpful as can be, and would send me new property details as soon as they came in. He was punctual to viewings, knowledgeable about the properties, and an altogether likeable and straightforward individual.
Dear Alex, Thank you so much for your review and I am so pleased to read that you enjoyed working with Akbar. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny was very helpful and a great communicator.
Dear Alex, Thanks so much for taking the time to leave a review and it is great to hear about your experience with Lenny. Have a great day. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny helped me through tricky negotiations to try and buy a house. Sadly it didn’t work out for me, but he was friendly, efficient and caring and tired his hardest to help me. I would highly recommend him and Felicity J Lord.
Dear Jane, I am so pleased that despite missing out on a house that you loved, you found Lenny helpful throughout the process. Thank you for your kind words. Kind regards, Charlie Saville Branch Manager (Sales)
3/5
GoogleLee was clear and helpful from the start.I would recommend him as an agent
Dear Grant, We are so pleased you enjoyed your experience with Lee. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleSo far have had a great and speedy experience in buying a flat with Ahmed Ruhan at Felicity J Lord. He has been friendly, timely, and helpful. Recommended
Dear C M, I am so pleased to read that you have enjoyed working with Ahmed and thank you ever so much for your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWhile we eventually bought a property with a different estate agents, I found Felicity J Lord to be the most professional we worked with - we had lots of useful recommendations, the viewings were always laid back and on-time, and everything was very slick. Lenny in particular was a huge help - friendly, polite, on time.
Dear Jack, I am so pleased to read that you enjoyed working with Lenny. We are very fortunate to have him working on our team. Please do not hesitate to contact us if we can be of any further assistance. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleKory is the best! Made us feel welcome and drove us between viewings in the pouring rain.
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
5/5
GoogleBeing new in the UK finding a flat was one of the things I thought would be the hardest as i don't have any records or history in the UK. Fortunately, I was proven otherwise by Felicity J Lord, they helped me find a place very quickly, the right place that I could afford and also the place that has fulfilled all my needs so far. Thanks a lot.
Dear Julio, Thank you for your kind words about us, we wish you the best in your new property! Lenny O'Shea Felicity J.Lord (sales)
5/5
GoogleI dealt with Amanda the lettings manager who I found to be very friendly, professional, efficient and easy to communicate with.
Dear Leila, Thank you for your kind words about Amanda, we are glad to hear you enjoyed your experience! Lenny O'Shea Felicity J.Lord (sales)
5/5
GoogleLee and his team at Hackney are great. I'd definitely recommend them!
Dear Laura, We are so pleased you enjoyed your experience with Lee, Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleHad a lovely viewing with Charlie who gave us all the information we needed and answered all of our questions before we even asked them. Was very friendly and happy to help. Have also had a very smooth and positive experience with Lenny as we move forward with the buying process. 10/10 would recommend!
Hi Bethany, Thank you for your kind words and I am so pleased you have enjoyed dealing with myself and Lenny so far. We are looking forward to working with you in the exciting process of buying a home. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe received a very professional and thorough service. Highly recommended Best
Dear Camilla, We are glad you enjoyed your experience with us, Thank you for your kind review. Felicity J.Lord Hackney (Sales)
5/5
GoogleWe received a very professional and thorough service. Highly recommended Best
Dear Camilla, We are glad you enjoyed your experience with us, Thank you for your kind review. Felicity J.Lord Hackney (Sales)
5/5
GoogleI was in contact with Lenny, from the Hackney agents. He was very polite and was very honest when he spoke to me. He was good at selling the property and helped me look at it as a home instead of an empty shell. Thank you you your help.PositiveResponsiveness, Quality, Professionalism, Value
Dear Hannah, We are pleased you enjoyed your experience with Lenny. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleSyed Ali really went above and beyond to help my partner and I in our house search. He took the time to get to know us and answer all of our questions in detail, making us feel really at ease with the process.
Dear Amy-Rose, Thank you for your 5* review and I am really pleased that you enjoyed your dealings with Syed in your search for a new home. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleJust wanted to recognise Charlie for a great service. Helpful detailed advice, politely persistent and always felt like was getting the full picture. Very enjoyable to work with despite a tough market
Dear James, I am so grateful for you taking the time to write a review about your experience working with me. I am really pleased that you were happy with our service. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI have been renting my flat with Felicity J Lord for almost two years and would recommend the agency to anyone wishing to let their property in the Hackney area. Special thanks to Jean Piper who was very helpful, efficient and friendly and represent the high level of customer service.
5/5
GoogleAnnabel and the team did a great job in letting our flat. They were very efficient and responsive.
Dear Henry, Thank you for your kind words about Annabel and the team! Lenny O'Shea Felicity J.Lord (sales)
5/5
GoogleAfter a prolonged period of disappointing service from Felicity J Lord (FJL) we have recently been dealing with Natalie Carter who has been excellent. We receive prompt responses from her and have always been kept up-to date. A vast improvement on FJL’s past performance.
Dear Andrew, I am sure our lettings and property management team will be delighted to read your review and that you have seen improvement now that you are working with Natalie. I will be sure to pass this over to our lettings manager. Thank you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe have been working with FJLord for many years now, recently have been working with Soulla who is the property manager in the Hackney. It’s been a great pleasure to work with such a professional and enthusiastic young Lady. Would highly recommend.
Thank you for your kind words and we are glad you have enjoyed working with Soulla. She will be really happy to read this review. it is a pleasure to work with you too! Kind Regards Faisal Hussain Branch Manager (Lettings)
5/5
GoogleIt was great working with Lenny, he was very responsive and worked to make sure I was up to date and everything was clear in the process of purchasing my property. As a first time buyer this was much appreciated!
Thank you for taking the time to provide such positive feedback regarding Lenny at Felicity J. Lord in Hackney. I will be sure to pass this on to the sales team, I am sure Lenny and the team will appreciate your review. Needless to say, should you or should you know of anyone that is looking to buy/sell/let/rent a property, please do pass on our details. We would love to help. Faisal Hussain Branch Manager (Lettings)
5/5
GoogleBoth Lee and Orphee at FJL were helpful and reassuring, steering us with professional ease through the ups and downs of the sales process. Orphee became our regular contact. We were impressed by her calm, efficient style- keeping us informed and moving the process to a satisfactory conclusion. They are a friendly and professional team. We would recommend them for property sales.
Thank you again for taking the time to let us know how we did. We hope you have a great day! M Mccarthy, thanks for your praise and kind comments about our team.
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
