Trusted Agent profile · London
★★★★★
668 reviews across 1 platform
310 Mare Street, London, E8 1EJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 310 Mare Street, is rated 4.8 out of 5 across 668 reviews on 1 platform, including 668 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMatthew was a fantastic help when trying to relocate to east London. He was always available to reply to queries and incredibly efficient when moving the contract forward. Many thanks!
Hi Ellen, Thank you for leaving a 5 star review. We always aim to provide a 5 star service so we are happy you feel this way! Always here to help you and anyone else you know who may require our assistance. Thanks again! Kind Regards, Matthew Feltham (Lettings)
5/5
GoogleFaisal was a kind, intelligent, helpful and gentle torch in the dark woods of estate agents. He patiently dealt with our questions and his extra suggestion after another viewing was the one we went for. thanks Faisal your the best
Dear Tyrone, We are happy to hear you enjoyed your experience with our lettings team and Faisal in particular. Thank you so much for your kind review. Lenny O'Shea Felicity J.Lord (Sales)
5/5
GoogleFelicity J Lord were very helpful in helping me and my partner in our search for a property to buy. Lenny O'Shea helped find us different listings that matched our criteria and went above and beyond to answer any questions or concerns we might have. In the end we found a property through a different agency, but I would recommend Felicity J Lord to anyone searching for properties in the area.
Dear Douglas, Thank you ever so much for taking the time to leave such a wonderful review regarding Lenny and the Felicity J. Lord team. We wish you the very best of luck with your purchase. Kind regards, Charlie Saville Branch Manager (Sales)
1/5
Googleterrible agency. zero communication, will not fix your boiler for four months, nobody takes responsibility. would rather live under a bridge than rent through fjl again
5/5
GoogleI give 6 stars to Felicity J Lord. The extra star is for Charlie. I used Stokenewington branch. What a lovely guy who really was available every step of the way. Nothing was a bother and he has a lovely smile. I sold my flat recently with Felicity J Lord I have to say all the staff are on point. Lovely professional people who all have a happy nature. My move had lots of set backs and there were times I felt like giving up but Charlie and the rest of the team were so positive all the way through. Excellent customer service Thank you all.
Dear Michelle, It was such a pleasure helping you. Thank you for your words, patience and kindness throughout the process. We got there in the end! I am so pleased that you are now living in your dream home and wish you and family every happiness in the future. Kindest regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI have to say Daniel Badu helped us out so much in the process of getting our flat. He was constantly reliable and friendly in our communication and really advocated on our behalf
Dear Ben, Thank you for your review and I am so pleased to read that you enjoyed working with Daniel. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleAfter the initial viewing of my flat with Charlie who was great, the viewings and sales were handled by Ahmed, who was also friendly, helpful and professional throughout, keeping me informed during the entire process. Thanks, Ahmed. Would definitely recommend.
Dear Travis, Thank you very much for your review. Ahmed and I have really enjoyed working with you. Thanks again. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFaisal was great. Excellent advice with options, very responsive and persevered to find the right solution for me. Thank you!
Dear Phil, I am so pleased to read that you enjoyed working with Faisal. Thank you for your lovely review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleGreat experience working with Charlie Saville and the team. He was friendly and respectful at all times and exercised excellent judgement in negotiations with potential buyers. Thanks Charlie!
Dear Adam, We are glad to hear you have enjoyed your experience with Charlie and the sales team! Thank you so much for your kind words, Lenny O'Shea Felicity J.Lord (Sales)
5/5
GoogleWe're selling our flat with Felicity J Lord via Charlie Saville - he's been amazing from the get go. So enthusiastic about the property and really thorough with feedback and guiding us along the process. He's so informative and such a lovely agent to deal with - can't recommend him enough!
Dear Sian, Thanks so much for your kind words and review. It has been an absolute pleasure helping you with your sale. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe didn't end up buying through FJLord but our contact Kory was super helpful and showed us interesting, suitable properties. He was extremely polite, professional and friendly - just sadly didn't quite find the dream home for us through the agency!
Hi Matt , we're happy you found our staff to be so supportive during your experience here at Felicity J Lord Hackney. Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleStacey went above and beyond, she is brilliant - thank you!
Dear Nina, Thank you for your review. I am so pleased that you enjoyed working with Stacey. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFelicity J Lord were easy to deal with and handled a smooth and fast sale. Charlie and Lenny were readily available, friendly and gave good advice.
Dear Tom, Thank you for your kind words about your time dealing with myself and Lenny. It was an absolute pleasure helping you. Very best wishes. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleThank you FJL Hackney for all your help, I’ve found the staff to be super responsive and helpful, special thanks to Faisal @Hackney branch and Ilya@ Stratford branch 👍🏼 …
Hi Afifa, Thank you so much for your kind words. We are glad to have been of assistance to you and wish to do so in the future. If you need further help or know anyone who could use our service, please let us know! Many Thanks, Faisal Hussain
5/5
GoogleHave recently moved to London and had pleasure of working with Daniel Badu @ Fecility J Lord. He has been super helpful in facilitating the move and is always very attentive in sorting out various bits surrounding the move. Highly recommending Fecility J Lord & Daniel specifically!
Dear Bill, Thank you so much for your review and I am so pleased to read that you enjoyed working with Daniel. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI have used the agency for many years as a landlord but recently the service has been brilliant ( from Faisal in particular) he has been able to find me tenants very quickly and seems to have great current market knowledge , knowing exactly how and when to market my property. I’ve also never had any complaints from tenants so they are providing them with a good experience too
Thank you for taking the time to provide such positive feedback for us at Felicity J. Lord Lettings in Hackney. I appreciate your kind words and look forward to working with you further! Needless to say, should you or should you know of anyone that is looking to buy/sell/let/rent a property, please do pass on our details. We would love to help. Faisal Hussain Branch Manager (Lettings)
5/5
GoogleHave recently moved to London and had pleasure of working with Daniel Badu @ Fecility J Lord. He has been super helpful in facilitating the move and is always very attentive in sorting out various bits surrounding the move. Highly recommending Fecility J Lord & Daniel specifically!
Dear Bill, Thank you so much for your review and I am so pleased to read that you enjoyed working with Daniel. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLee was very professional, kind and realistic from the beginning. We had quite a few offers through just one viewing day with them despite not being able to sell previously through a competitor. Highly recommend!
Dear Nobuko, We are so pleased you enjoyed your experience with Lee. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleCharlie really struck us with his local knowledge and attention to detail when we first met him to discuss selling our property. He managed to find a great buyer within a very short timeframe and has been available, reassuring and friendly throughout the process of the sale to date.
Dear Joachim, Thanks so much for your kind words and review. It has been an absolute pleasure helping you with your sale. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLenny was professional, friendly and communicative from day one right up to completion; he is organised and on it. I had a great experience selling my property with FJL.
Dear Charlie, Thank you for your kind words about Lenny and your experience selling your home with FJL. We all wish you every happiness in your next chapter. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLee is knowledgeable about the local property market in these strange times. He is very efficient and followed up regularly without being overly pushy. I would recommend getting a property valuation from Felicity J Lord.
Dear Lesley, We are so pleased you enjoyed your experience with Lee. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleWe required a property within the next week, Amanda and Annabel found potential properties that met our needs straight away. Everything was managed swiftly and we were able to move in a few days later. Many thanks to Amanda, Annabel and Jean.
Dear Jenna, We are happy you've enjoyed your experience with Amanda, Annabel & Jean, thank you for your kind words! Lenny O'Shea Felicity J.Lord (sales)
5/5
GoogleAkbar was both professional and easy going at the same time. I really enjoyed Felicity J. Lord services for these viewings arranged so far. Quick to respond, always professional and amazing properties. Thanks !
Dear Filipe, We are so pleased you enjoyed your experience with Akbar, Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
5/5
GoogleCristiano was great, keep us well informed and up to date at each step of the process. Highly recommend.
Thank you for kind words Caitlin. I am very sure Cristiano will be happy to read this review. Needless to say, if you know of anyone who may require our services, please do let us know. Faisal Hussain Branch Manager (Lettings)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
