Trusted Agent profile · London
★★★★★
668 reviews across 1 platform
310 Mare Street, London, E8 1EJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 310 Mare Street, is rated 4.8 out of 5 across 668 reviews on 1 platform, including 668 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had two back-to-back viewings with Ahmed last week and it all went pretty seamless from the scheduling to the day of viewings. Thank you!
Dear Ozan, Thank you so much for your review and I am really pleased to read that you enjoyed working with Ahmed. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleOur agent Faisal went far out of his way when helping us with a difficult move. We really appreciated his professionalism, effort, and supportiveness, which was absolutely beyond our usual expectations, and helping us to move to a fantastic property!PositiveResponsiveness, Professionalism
Dear Lewis, Thank you for your kind words about your experience with Faisal and the residential lettings team which I am sure will mean a great deal. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe wish to express our sincere thanks to Soulla Panayiotou for her very efficient and positive follow-ups to completing the tasks well beforehand. Thank you!
Dear Tina, Thank you for your kind words. I am very sure Soulla will be happy to read this review. We aim to be as efficient as possible so I am glad you have felt this through Soulla. Kind Regards Faisal Hussain Branch Manager (Lettings)
4/5
GoogleCharlie and the team in Hackney have been brilliant helping us through the process of selling our place to find the perfect family home for us. Reliable, knowledgable and trustworthy.
Dear Shakia, Thank you ever so much for your kind words and review. It has been a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleAkbar was really nice to work with. His communication with his clients is great. He tries to understand what you're after and make the property search as easy as possible for you.
Dear Yordan, Thank you ever so much for your review and your kind words about Akbar. I am really pleased to hear that you enjoyed working with him. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleReally good experience. Ahmed showed us a great range of properties, was super knowledgeable and a pleasure to deal with. Thanks!
Dear A Hayward, Thank you so much for your lovely review and I am pleased to read that your experience with Ahmed was a good one. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleMy partner and I recently bought a property with the help of Ahmed and Charlie. They were both extremely professional and available at a moments notice. We believe without their consistency and drive we would not have moved in as fast as we would. Overall a really positive experience.
Dear Rory, It has been such a pleasure helping you both and thank you ever so much for your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe have been looking for a flat to buy around 3 months, so many people in the same situation. Charlie and Lenny showed us many properties and they were so down to earth, both have great knowledge about the properties they have showed, the area they are around. We had questions for the flat owners, made their best to get the answers as soon as possible. We have seen so many flats with different agencies but Felicity J Lord is the best, very professional, attentive and on time. They have made this stressful journey as less stressful as possible. I can't tell how much appreciated we are.PositiveResponsiveness, Quality, Professionalism, Value
Dear Defne, Thank you for your kind words. It was a pleasure helping you. Needless to say, should you need any help in the future, do not hesitate to contact us. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleCharlie Saville and his team at Felicity J. Lord Hackney are absolutely amazing. Their professionalism and dedication is commendable. My family and I can't thank them enough for all their help and support.
Dear Fouzi, What a lovely review to read about myself and the team which really has put a smile on my face. Thank you so much for your kind words and it has been an absolute pleasure helping you and your family. I look forward to keeping in touch. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleThank you FJL Hackney for all your help, I’ve found the staff to be super responsive and helpful, special thanks to Faisal @Hackney branch and Ilya@ Stratford branch 👍🏼 …
Hi Afifa, Thank you so much for your kind words. We are glad to have been of assistance to you and wish to do so in the future. If you need further help or know anyone who could use our service, please let us know! Many Thanks, Faisal Hussain
5/5
GoogleWe did a number of viewings with Lenny and he was very professional and helpful, and showed us some really excellent properties, I would recommend Lenny and Felicity J Lord to anyone looking to buy.
Dear Mr. Foden, I am so pleased to read that you enjoyed working with Lenny. We are very fortunate to have him working on our team. Please do not hesitate to contact us if we can be of any further assistance. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleThank you FJL Hackney for all your help, I’ve found the staff to be super responsive and helpful, special thanks to Faisal @Hackney branch and Ilya@ Stratford branch 👍🏼 …
Hi Afifa, Thank you so much for your kind words. We are glad to have been of assistance to you and wish to do so in the future. If you need further help or know anyone who could use our service, please let us know! Many Thanks, Faisal Hussain
5/5
GoogleLee has been really helpful so far in helping us begin our search for a new flat. He has a lot of market knowledge and is always available to talk. He gave really helpful advice on the current market and our realistic expectations. Thank you!
Dear Rachel, We are glad you enjoyed your experience with Lee. Thank you for your kind review! Lenny O'Shea Felicity J.Lord (Sales)
5/5
GoogleI had 2 viewings with Lenny and 1 viewing with Charlie, both understood what I was looking for. I had the chance to talk about all positives and negatives of the flat from my view and I fully trusted the way they have directed me. Unlike many sales agents, both were very kind and not felt like I was pushed to give an offer to the flats but I had a genuine conversation about what would be the best for my need. If you see a flat in Felicity J Lord Hackney, call the number ask for Lenny or Charlie, tell your needs, you are in safe hands!
Dear Mr. Canga, Thank you for your kind words. It was a pleasure helping you. Needless to say, should you need any help in the future, do not hesitate to contact us. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleThe service at Felicity J. Lord has been very professional. The staff at the Mare Street branch have been extremely helpful In letting my property on a number of occasions. They have been easy to contact and responded promptly to any questions relating the the property. I recommend them highly to anyone looking to let a property. Faisal and Amanda have been extremely helpful in letting my property recently in Dalston, excellent staff who go through the process clearly, communicating effectively between myself and prospective tenants.PositiveProfessionalism
Dear Joseph, Thank you for your 5* review. I am so pleased to read that you enjoyed working with Faisal and Amanda from our rental team. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI give 6 stars to Felicity J Lord. The extra star is for Charlie. I used Stokenewington branch. What a lovely guy who really was available every step of the way. Nothing was a bother and he has a lovely smile. I sold my flat recently with Felicity J Lord I have to say all the staff are on point. Lovely professional people who all have a happy nature. My move had lots of set backs and there were times I felt like giving up but Charlie and the rest of the team were so positive all the way through. Excellent customer service Thank you all.PositiveResponsiveness, Quality, Professionalism, Value
Dear Michelle, It was such a pleasure helping you. Thank you for your words, patience and kindness throughout the process. We got there in the end! I am so pleased that you are now living in your dream home and wish you and family every happiness in the future. Kindest regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI had 2 viewings with Lenny and 1 viewing with Charlie, both understood what I was looking for. I had the chance to talk about all positives and negatives of the flat from my view and I fully trusted the way they have directed me. Unlike many sales agents, both were very kind and not felt like I was pushed to give an offer to the flats but I had a genuine conversation about what would be the best for my need. If you see a flat in Felicity J Lord Hackney, call the number ask for Lenny or Charlie, tell your needs, you are in safe hands!PositiveResponsiveness, Quality, Professionalism, Value
Dear Mr. Canga, Thank you for your kind words. It was a pleasure helping you. Needless to say, should you need any help in the future, do not hesitate to contact us. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleGreat customer service from the whole team in Hackney! Lenny was super helpful, always trying to find the best properties that would match our criteria. Great communication, would recommend.
Hi Jess, Thank you ever so much for your kind words about the service you received from the Felicity J. Lord and Lenny in particular. Wishing you all the very best. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleLee was extremely helpful with giving us an informative and honest valuation of our property. He was polite and gave us lots of helpful advice regarding the market. He allowed us time to think things through and was never too pushy. Thank you!
Hi Emily , we are very happy to have provided you with such a positive experience!
5/5
GoogleWe are so greatful to Lenny, he was there every step of the way to help us navigate a tricky market. We found him to be absolutely floorless throughout our sale. Thanks a million Lenny!
Dear Roland, Thank you so much for your wonderful review and I am so pleased to read that you … More
5/5
GoogleExcellent experience with Ahmed as a first time buyer! He’s been extremely responsive, friendly and helpful throughout the process so far, always keeping me in the loop and answering any questions I’ve had. Thank you!
Dear Cassie, I am so pleased that you enjoyed working with Ahmed and thank you ever so much for your review. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleFJ Lord's team and in particular Mr Syed Ali, were a great pleasure to deal with at all stages of a much drawn out sale. At all times their deep knowledge of the local market and the requirements of buyers in the area allowed the sale to progress to completion with minimal fuss. Communication and a genuine effort to secure the best possible deal was at the forefront of their services which I can only recommend should selling a property in E9 be on the cards.
Dear John, Thank you so much for your kind words about Akbar and the team. It was a pleasure dealing with you and we will be forever thankful for your kindness and patience in what we agree was a very long drawn out process. Take care. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleWe rented a property with the help of Faisal H., and were overall very happy with the process (and the property!). Faisal was available for any questions throughout the whole thing.
Hi Oceane, Thank you so much for your kind words! It is great to hear you were happy with the process and the property. Always here to help you or anyone that may require our assistance! Kind Regards, Faisal Hussain
5/5
GoogleBoth Akbar and Simone were always so lovely and supportive throughout my purchase. They were a delight to work with and when I come to sell, I'll be coming to them.
Dear Andrew, Thank you so much for your kind words about Akbar and Simone. It was an absolutely pleasure helping you and I am sure you are now very much looking forward to life in your new home. Take care, all the best and if you need any help / property related advice in the future, we would be delighted to help you. Kind regards, Charlie Saville Branch Manager (Sales)
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
