Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience with Ahmed. He organised a viewing tour for us, and provided clear informative details about each property. Very professional and accommodating throughout.
Samadul · 20 October 2025
Agent replied · 20 March 2026
Dear Samadul,
Thank you ever so much for your wonderful review and it was my pleasure assisting you with the viewing tour.
Kind regards,
Ahmed Ruhan
Sales Negotiator
★★★★★ 5/5
GoogleDear Felicity J Lord and most importantly, Cristiano,
Thank you so much for your kind, efficient and honest service.
I know we still have yet to wrap up the offer acceptance but up until this point, the service has been excellent from Cristiano.
Unfortunately due to the nature of your work, estate agents get a bad reputation for being pushy and manipulative but your kind and honest approach left me feeling so stress-free, optimistic and just genuinely happy.
My partner also agrees and I will try to get him to leave a separate review once we close as I believe you deserve 2 reviews! I will not name names but the service was 100 times better than other big named high street estate agents out there.
I hope you recognise Cristiano's work and diligence! He is by far the best agent I've encountered so far the whole time I've been renting!
Kind Regards,
Elizabeth
Elizabeth · 20 June 2023
Agent replied · 24 June 2023
Dear Elizabeth,
I am so pleased to read that you enjoyed working with Cristiano and the residential lettings team. Your kind words and review really do mean a great deal.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleEd Diac has been a sensitive and intelligent ally in helping us to get our house sold.It has been a long process with many viewings. Ed is always diplomatic, responds rapidly to requests, anticipates our questions and provides calm advice. Very good on the dog handling front too, especially for viewers who are dog cautious.
Richard · 29 July 2019
Agent replied
Dear Richard,
Thank you so much for your kind review about Ed and the sales team. We are happy you enjoyed your experience!
Lenny O'Shea
Felicity J.Lord Hackney (Sales)
★★★★★ 5/5
GoogleLenny and Charlie are an absolute pleasure to deal with. London is a difficult marketplace to navigate as a buyer and these guys are a breath of fresh air. Genuine, honest, and super helpful. Call them.
Jack · 10 February 2023
Agent replied
Dear Jack,
Thank you for your kind review. Lenny and I look forward to helping you going forward with your search.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleLenny O'Shea showed us round many flats and was a great help throughout the viewing process. He was professional and helpful in finding us properties that always fit our description and ideal locations. Whilst we ended up ultimately getting a property accepted with a different estate agents we cannot fault his service at all!
Alice · 16 November 2024
Agent replied · 23 November 2024
Hello Alice,
I am so pleased that you enjoyed working with Lenny and thank you for your review.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleAlthough we didn’t ultimately find our house with Felicity J Lord, Akbar Ali was probably the most helpful and on the ball estate agents we worked with during the search process. I would definitely recommend.
David · 26 February 2023
Agent replied
Dear David,
I am so pleased to read that you enjoyed your time working with Akbar despite not finding your home with Felicity J. Lord. We wish you the best of luck with your purchase.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I couldn't be more grateful for the outstanding service provided by Charlie at Felicity J. Lord. From start to finish, his expertise and dedication made selling a breeze. His proactive communication kept me informed every step of the way, & professionalism truly set them apart. I highly recommend him to anyone in need of a reliable and knowledgeable real estate agent. Thank you for everything!
Joan · 20 April 2024
Agent replied · 19 June 2024
Dear Joan,
Thank you ever so much for your feedback and kind review. It has been a pleasure helping you.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleStacey Miller is a pleasure to deal with. Nothing is too much trouble and her communication is second to none! Highly recommend.
Daisy · 22 January 2024
Agent replied · 22 March 2024
Dear Daisy,
Thank you so much for your review and I am so pleased to read that you enjoyed working with Stacey.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleCharlie Saville came to evaluate our flat. He is a very friendly and professional employee who gave us special time and sensible advice. A very pleasant experience overall. Thank you for your valuable service.
Tito · 20 July 2025
Agent replied · 20 March 2026
Dear Tito,
Thank you so much for your wonderful review. It was a pleasure helping you.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleFaisal was the perfect person to help me and my partner secure a rental property. The market is very busy at the moment, so in a time that could have been a very stressful experience, he made it a breeze.
Hannah · 15 July 2022
Agent replied
Hi Hannah,
We appreciate your lovely review. It is great to hear that the process was made easy for you and we look forward to moving you into your new home in a few days! Always here to help you or anyone you may know who requires our services.
Kind Regards
Faisal (Hackney Lettings)
★★★★★ 5/5
GoogleAkbar was handling our house purchase and did a great job. Professional, communicative and always helpful. The process was very smooth. Would definitely recommend!
Isaac · 30 November 2023
Agent replied · 30 December 2023
Dear Isaac,
Thank you so much for your review and I am so pleased to read that you enjoyed working with Akbar.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleFelicity j lord have been very productive and communicative in helping progress our purchase. Lenny handled our case to begin with and showed us round the flat that we are now buying, and he was very helpful, polite and a pleasure to work with. Since then charlie has mainly managed our case and he’s been excellent in progressing things despite various difficult external factors that have slowed things down! He’s been a really communicative, engaging driving force behind the various stages with the purchase and we are very thankful to shortly be moving into the flat. Thanks again.
Alex · 27 April 2023
Agent replied · 22 March 2024
Dear Alex, Thank you ever so much for your kind review. Charlie and Lenny will be really happy to read this and we are glad you have found them so helpful in your journey.
Kind regards,
Faisal Hussain
Branch Manager (Lettings)
★★★★★ 5/5
GoogleLenny was responsive and professional to our requirements. He really helped balancing pro's and con's of the apartment in scope, without being pushy. In the end we decided for a different apartment/agent, but Lee really helped to make the good choice and he stayed responsive until the end.
A · 19 March 2021
Agent replied
Dear Ronald, We are so pleased you enjoyed your experience with Lenny. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
★★★★★ 5/5
GoogleFelicity j lord have been very productive and communicative in helping progress our purchase. Lenny handled our case to begin with and showed us round the flat that we are now buying, and he was very helpful, polite and a pleasure to work with. Since then charlie has mainly managed our case and he’s been excellent in progressing things despite various difficult external factors that have slowed things down! He’s been a really communicative, engaging driving force behind the various stages with the purchase and we are very thankful to shortly be moving into the flat. Thanks again.
Alex · 25 April 2023
Agent replied · 24 June 2023
Dear Alex, Thank you ever so much for your kind review. Charlie and Lenny will be really happy to read this and we are glad you have found them so helpful in your journey.
Kind regards,
Faisal Hussain
Branch Manager (Lettings)
★★★★★ 5/5
GoogleLenny was responsive and professional to our requirements. He really helped balancing pro's and con's of the apartment in scope, without being pushy. In the end we decided for a different apartment/agent, but Lee really helped to make the good choice and he stayed responsive until the end.
Ronald · 16 March 2021
Agent replied
Dear Ronald, We are so pleased you enjoyed your experience with Lenny. Thank you for your review. Kind regards, Felicity J Lord Hackney (Sales)
★★★★★ 5/5
GoogleAmazing thank you to Chris very helpful and we managed to get in quickly to new flat which we only saw a few days prior hope for a great year ahead
ED · 25 May 2023
Agent replied · 24 June 2023
Dear Ed,
Thank you for your kind words regarding Cristiano from our residential lettings team.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleCristiano was a great help, provided me with all the information I could have possibly needed. Answered all my queries, quickly and in great detail. If you need to get housing sorted he is your man.
Finn · 12 December 2022
Agent replied
Dear Finn,
Thank you for your kind words about Cristiano, this will mean a lot to him and I will be sure to pass this over to our residential lettings team.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleDealt with Faisal when searching to rent a 1 Bed. Faisal was both extremely helpful and professional. From the viewing to move in date, the process was one of the most straight forward experiences I've had in my 6 years of renting in London. Would definitely recommend using this estate agent!
Josh · 26 March 2020
Agent replied
Dear Josh,
We are glad to hear you have enjoyed your experience with Faisal and the lettings team! Thank you for your kind words.
Lenny O'Shea
Felicity J.Lord (Sales)
★★★★★ 5/5
GoogleI've been working with a few estate agents over the past 6 months and have found Ahmed Ruhan at Felicity J. Lord beyond helpful, attentive and accommodating. Cannot recommend enough.
Zachary · 20 August 2025
Agent replied · 20 March 2026
Dear Zachary,
Thank you so much for your wonderful review and I am so pleased that you enjoyed … More
★★★★★ 5/5
GoogleExcellent realestate company! My partner and I viewed a property and within a couple of weeks we had moved in. Daniel’s communication was brilliant. He was consistent and helped us with any queries we had about the property, as well as a …
Felix · 20 March 2025
Agent replied · 20 March 2026
Dear Felix,
We are glad you hear you had a positive experience with Daniel. Thank you so … More
★★★★★ 5/5
GoogleShobad and Eduard were both really great to deal with. Their professionalism was 2nd to none and whilst they didn't manage to sell my property they were absolutely much nicer to deal with than some other agents around. Their viewings were never rushed and I always got feedback both positive and negative.
Ann · 29 July 2019
Agent replied
Thank you Ann for the positive review!
★★★★★ 5/5
GoogleAhmed at FJ Lord was very helpful and professional in all his dealing with us throughout our search. He went out of his way to keep in contact and update us on properties as they came available, and he had some excellent advice along the way. I wouldn't hesitate to recommend him to anyone buying or selling property in the Hackney area.
Conor · 20 May 2024
Agent replied · 19 June 2024
Dear Conor,
Thank you so much for leaving such a wonderful review for Ahmed and I am so pleased to read that you enjoyed working with him.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleVery smooth process with an online portal for the documents. Faisal was very helpful answering any queries we had about the process of getting signed into that flat moving to London.
Hugh · 26 March 2023
Agent replied · 24 June 2023
Dear Hugh,
Thank you for your kind review and I am so pleased you enjoyed working with Faisal from our residential lettings team.
Kind regards,
Charlie Saville
Branch Manager (Sales)
★★★★★ 5/5
GoogleNothing but positive things to say about my experience with felicity Lord. Chris was particularly helpful in fighting our corner and ensuring we secured the property we wanted! Very happy!
Eva · 25 April 2023
Agent replied · 24 June 2023
Dear Eva, Thank you ever so much for your kind review. Cris will be really happy to read this and we are glad that you found our process so positive. We look very forward to helping you further with the move in!
Kind regards,
Faisal Hussain
Branch Manager (Lettings)
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