Trusted Agent profile · London
★★★★★
332 reviews across 2 platforms
46 Charlton Church Lane, Charlton, London, SE7 7AB
Part of Conran Estates, see every office.
Conran Estates's office in London, at 46 Charlton Church Lane, is rated 4.8 out of 5 across 332 reviews on two platforms, including 318 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
FacebookEveryone I spoke to at Conran in Brockley was a dream. Our main port of call was Felix, who went out of his way to gather as much information for us and was generally a real pleasure to chat to. Beth also did a viewing with us, she was perfectly delightful. Thanks Conran team, you all seem like a great team.
5/5
GoogleWe had the pleasure of working with Hulya @ Conran Estate Agents. She was very helpful throughout the process which was ideal for us as 1st tie buyers! 100% recommend
Dear Conor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMy partner and I had a great experience. We had a great viewing with Chloe. We would definitely recommend.
1/5
GoogleWould be 0 for this horrible company. A few years ago when living in London, I looked for a flat with my gf at the time, from looking at a reasonable flat we spoke about money. I mentioned I could pay a few months in advance because I did need to move in quickly if that could help. From there they decided that I would have to pay a full year on the flat, going over £12,000. I responded that I didn't want to give them that amount and tried to talk on the few months for a deposit. They stuck with a full year and told me to go elsewhere if they weren't getting it. I find it horrible that they would do this to a customer, and be so rude to not have a proper conversation about it and just got money hungry. If I could remember the woman's name I would ask anyone not to speak with her, unfortunately I do not so suggest anyone to leave this Estate Agency well alone and go with anyone else. I didn't take this rediculous deal, and quickly found somewhere else to live in the area by a trusted company. Update to their Reply: Hello, Yes it was about 3 years ago, though going through your ordeal put me in a very stressful lifestyle I have now got out of. I was thinking at the time of possible methods to inform you of the terrible service but alas I thought having a review here, it shall at least be seen and you'll know about it. From the 'potential transaction' after you said I would have to pay for a full year, there was none and I stated clearly there wouldn't be for the crazy amount you were asking. Generally speaking because I asked if it was possible to move within a month, I didn't mind paying a higher deposit. No one I have ever known would pay that much on a deposit, I would get a morgage instead. During the chat I may mention that you talked from the company, not the landlord or reference process, as well as myself privately talking about the amount of money which was meant to be kept private (obviously was not). in the end it just seemed like you were getting money hungry with zero talk on the matter. To others I have asked to avoid you, to future people that see this, don't mention anything about money, the moment they sniff it they will try to take it from you. A fool and their money.... These people shouldn't be trusted.
Dear Mr Fox-Noble. Firstly I am sorry that your experience was not a positive one. I can assure you that we are very much a trusted company in the area. We note that your contact with us was three years ago (in 2015) so are very surprised to see this review now and that it wasn't addressed at the time of potential transaction? Whilst we are not at liberty to publish specifics on this proposed transactions, we can speak generally. We use a referencing company who are highly comprehensive when it comes to tenant acceptance and their due diligence processes. We want to ensure that our tenants are of top quality and this has been proven as our rent arrear rate currently stands at 0% - which is unheard of in the industry! We are not saying that you are not a quality tenant but the referencing company would have recommended a 12-month rental advance and this would have been put to forward to our landlord as per our procedure policy. In this case, we would have assumed that the landlord would have insisted that we abide by the reference company's recommendation. With the landlord being our client then, as mediators, we can only follow their instructions. We are sorry the final outcome was not a positive one for you.
5/5
GoogleI've used Conran for all my tenancies since I started renting out my flat and they've always been lightening quick to respond and very thorough. Michael found me my last tenant, nearly 9 years ago - ideal tenants stay - and when I looked to Conran to find me another, after all these years Michael remembered the property and within a couple of days had carried out a thorough review of the property, its condition and the requirements to re-let, gave me an honest appraisal and did not try and sell additional services - just checked what I needed and took care of everything. AND found me a tenant before the end of the day. Just SUPER.
Hi Gillian, thanks for much for letting me know about your experiences with Conran. We hope your tenant has a long and pleasant stay in your property and we are here when you need us again. Thanks for your continued business over the years. regards Simon
5/5
GoogleA delight to have Jodi from the charlton office to get involved in my property. She was down to earth, professional, and her emails and communication was simple and effective, informing and updating all parties of the current and prospective plans. She helped us at a time which was sorely needed and certainly eased our anxieties with her knowledge and easy going personality… thank you; what a great ambassador for Conrans!!PositiveResponsiveness, Professionalism
Thank you so much for reviewing Jodie's service, it means so much to Jodie (and me). Regards Simon
1/5
GoogleAs a perspective tenant, it has been a nightmare trying to arrange viewings through them. I'm a Teacher working heavy hours and their attitude made me just waste time. Every time I'd see a flat on their website and ring them to book a viewing they'd say somebody ''will call me back''. The first time they got back to me the next day at 9am through email, arranging me a viewing at 11 am which obviously I could not make due to work and because they didn't bother to give a call. The second time I never received that ''call back''. The third time I contacted them asking if a specific flat with a SPECIFIC price (which I mentioned) was still available and the person on the phone said ''Yes''. I took time off work, traveled 90' only to be shown a different flat to the one I had requested which was also 300 pounds more expensive. The agent claimed the other flat was not available. The agent did not even excuse himself. He was a rude person, not welcoming, did not even smile for a moment and look down his nose on me when I arrived there (I've dealt with dozens of agents and he was by far the rudest). Never again.
Dear Ms Panagopoulou, Dear Ms Panagopoulou, I am sorry to read your review, it is so exceptionally rare for me to hear about a negative experience with us that I wanted to personally respond. From speaking to my colleagues in the office I understand how busy they are serving customers and sometimes, extremely rarely, there are misunderstandings. There are a number of properties that we deal with on that development and the property you wished to view was advertised as ‘Let STC’ and this means that it has been successfully ‘let subject to contract’. Therefore, there are prospective tenants being referenced and due to move in to that particular flat. So, when you contacted us about wanting to view a flat on that development, the member of staff was sure that you wished to view the only available one, and was shocked that you were referring to one that had already been let. I wish you the very best with your ongoing search. Simon Hughes M.D.
5/5
GoogleReally impressed with the whole Conran team in the sale of my flat. First rate service from start to finish that considered our needs and was full of integrity. Special shout-out to Will - his warmth, humour and energy made the whole experience surprisingly enjoyable and was integral to getting the sale over the line. A massive thank you! Rich and EmilyPositiveResponsiveness, Quality, Professionalism, Value
Hi Rich and Emily, I am thrilled that Will and Team Charlton made your sale so enjoyable. thanks for choosing Conran Charlton. Regards Simon
5/5
GoogleThroughout a roller coaster ride trying to sell our house during the Brexit period, Conran Estates and in particular, Nicola Moody and Michael John, has provided the very best information, the concrete support and patience when all around us was chaotic. Nicola had to cope with two chains breaking and she was instrumental in chasing solicitors, ensuring that our sale was smooth this time round. She always made time to cope with my questions, rants and frustration. I have now used Conran twice selling houses. I was really impressed on both occasions. They have an amazing team that have helped and supported us. We found their valuations realistic and therefore, we got the right people in the door. They always gave realistic and honest advice, even when it was not what I necessarily wanted to hear. Believe me, they know better than you! Thank you team. In short, I really couldn't rate them higher.
That is very kind of you to take the time to write a review Stephen. We really appreciate it and thank you for using us again. Warmest regards The Charlton Team
5/5
GoogleA team of agents (Annie and Debejah)we dealt with rendered a beyond perfect service,we are so impressed and will recommend them for prospective property search( sale,letting and leasing). They are best hands.
Dear Deryn, Thank you for your kind comments regarding Annie and Debejah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleAsiah and her colleagues have looked after us so magnificently throughout our sale process. We were new to the experience and she helped wherever we needed assurance. We have found Conran Estate agents to be professional and personable. I could not recommend them highly enough.
Hi Peter and thank you for your kind words. I'm so pleased your experience with us was so positive. We hope we can work with you again in the future. Regards Kelly
5/5
GoogleAbbie has been brilliant with us throughout the whole process in securing our new house. Can only recommend Conran!PositiveProfessionalism
Thanks so much Robin, we appreciate your lovely review
5/5
GoogleWill was great, showing us a variety of properties, very approachable and readily answered any question we had. Cheers Will!
Thanks for your lovely review Myles. You have make Will's day. Regards Simon
5/5
GoogleVery friendly and easy to work with. The communication was great as we spoke often and they always responded very quickly to our emails. We love our new flat and we’re happy with the service!
Dear Sabrina, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery friendly and easy to work with. The communication was great as we spoke often and they always responded very quickly to our emails. We love our new flat and we’re happy with the service!
Dear Sabrina, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have bought my house through Conran and they have been extremely helpful and very professional to deal with throughout the process. Highly recommended!
Dear Nadja, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe had been searching for around a month, constantly being turned down for offers and just experiencing extreme lack of communication. We then found Conran and they were incredible. Quick with their emails and phone calls. We viewed a place and had submitted our offer that evening. We were beginning to panic and Conran helped relieve the stress we were feeling. Would HIGHLY recommend.PositiveProfessionalism
Hi Amelia, thank you so much for your kind review. Regards Simon
5/5
GoogleExcellent team especially the manager Olivia, she knows how to get things sorted when there are sticking points.
5/5
GoogleAbbey and Michael at Conran Charlton were friendly professional and always ready to help and answer questions providing a good moving experience!
Dear Clifford, thanks so much for your kind review. I am so glad your experience was a positive one and please do let us know if there is anything else we can do to help. Regards Simon
5/5
GoogleJodie inherited the sale of my flat from previous chain of colleagues. The sale was at risk at one point not to go through however she was thorough, professional, engaging and full of energy. I truly believe that it is only due to her efforts that we completed after six months and one week! She’s a diamond.
Hi Jean-Philippe. I am so pleased that Jodie looked after you so well and got your sale through. She really is a diamond! Thanks for the kind review. regards Simon
5/5
GoogleExtremely helpful, Aidan La Croix was very efficient and dealt with any questions or queries as quickly as possible.
Hi Chloe, thanks so much for reviewing Aidan's services. regards Simon
5/5
GoogleWe had an outstanding experience with our agent, Annie, from the very beginning of the process right up to the end. Very professional, detailed and caring.
Dear Enmanuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleNicola has been exceptionally helpful, friendly, personable and professional throughout my purchase via Conran Estates Charlton. I'd definitely recommend them.
Dear Jake, thank you for your kind review. We all appreciate it very much. We wish you great happiness in your new home. Warm regards Simon
5/5
GoogleKellie provided an excellent service and was imperative in the sale of our property which at times was very difficult. She kept myself and the purchaser informed at all times with open and honest correspondence. Couldn't recommend highly enough. Thank you!
Hi Gabrielle. Thank you for taking the time to leave a review. We pride ourselves on our honesty and communication so it's always lovely to hear that we are doing a good job! Kellie will be delighted. Regards Kelly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Conran Estates's London office has 332 reviews across two platforms: 318 on Google, 14 on Facebook (across the whole business).
Conran Estates London is rated 4.8 out of 5 across all 332 reviews, and 4.8 out of 5 on Google from 318 reviews.
Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.
Conran Estates London, 46 Charlton Church Lane, Charlton, London, SE7 7AB.
