Trusted Agent profile Β· London

Conran Estates London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

332 reviews across 2 platforms

46 Charlton Church Lane, Charlton, London, SE7 7AB

Part of Conran Estates, see every office.

Conran Estates's office in London, at 46 Charlton Church Lane, is rated 4.8 out of 5 across 332 reviews on two platforms, including 318 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

318

Reviews on Google

This office

Facebook logo

4.3 / 5

14

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Conran Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

A Big thank you to Will, Aiden, Abbie, Sam and of course Michael for being professional and courteous through this entire process, could not recommend Conran Estate Agents enough!

Christopher Β· 14 March 2022

Agent replied

Hi Christopher, on behalf of Conran Charlton, it has been our pleasure to add value and we all wish you well for the future. Regards Simon

5/5

Google

They were amazing at helping my purchase go through. Chloe and Benjamin super friendly and helpful and fast acting to get things done. Highly recommend

Meg Β· 23 March 2026

5/5

Google

Amazing staff and service. They have great ethics and support. I want to give shout out to both Florance and Benjamin, they are both great and kind agents.

Daniel Β· 13 April 2025

Agent replied Β· 30 May 2025

Dear Daniel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Conran have provided a very professional service and Abbie has been especially helpful both in getting the property online and providing updates on progress. I would recommend this agency :)PositiveResponsiveness, Quality, Professionalism

Lisa Β· 27 August 2021

Agent replied Β· 21 June 2024

Hi Lisa, thank you for your strong recommendation and for the kind review. Warmest regards Simon

5/5

Google

I have been involved with Conran Estates in several different capacities, both as a home buyer (twice!) and as a renter under their lettings management. I can attest to the high quality of their service, and their seemingly unique ability in the sector to seem like actual human beings who care about you (even when they don't directly work for you!). I highly recommend. I would also like to single out Aidan, who works in the Charlton office, for his careful shepherding of us through our buying process. He has been an excellent communicator of the process and has intervened with diplomacy and tact in what could be otherwise stressful moments of the process. He is representative of what I think of as the Conran style, which is professional but warm, and very responsive to concerns. Two thumbs up.PositiveResponsiveness, Quality, Professionalism

Jason Β· 27 August 2021

Agent replied

Jason, both thumbs up is incredible so thank you for your kind words and 5* review. Aidan and the team are thrilled to have served you so well. Warmest regards Simon

5/5

Google

Really enjoyed my letting agent, Lorraine. Lorraine helped me to find a property that I truly loved and was always great at responding for any and all questions that I had. She made renting my first property an enjoyable experience. Excited to start my life in my new home 😊 …

Aminah Β· 22 April 2024

Agent replied Β· 21 June 2024

Dear Aminah, Thank you for your kind comments regarding Lorraine and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

The staff at Conran, Abby in particular, did an outstanding job during our process of purchasing a house. In the early stages, they were very accommodating when it came to visit properties several times, including with our builder. Once we had decided on a property, they were very honest about the length of the process (which cannot be said for others involved in the process) and very responsive to our queries. They were very good at organising details around the surveys we had conducted in the house. Finally, they helped maintaining communication between the different parties open until the very end, which was crucial in pushing the deal over the line.PositiveResponsiveness, Professionalism

Michel Β· 22 June 2021

Agent replied Β· 21 June 2024

Hi Michel, I really appreciate your kind review, thank you for posting this. Regards Simon

5/5

Google

Abbie was really helpful and was able to give us fantastic advice when we were thinking about selling our property. Our circumstances have changed but when we decide to sell we will 100% use Conran

Michelle Β· 19 August 2020

Agent replied

Hi Michelle, thanks so much for your review. We are here when you need us. Regards Simon

5/5

Google

We bought through Conran and Aidan our agent was an absolute star. He kept us informed, followed up promptly, took accountability and was proactive. Best agent we've dealt with so far and now we are renting a property with them. It was due to Aidan but the whole team are fab. Michael dealt with us in the same way. It seems like it's the culture in that office and I hope they keep it that way. Highly recommend.PositiveProfessionalism

Mel Β· 27 August 2021

Agent replied

Hi Maha, thanks for your kind words and leaving such a glowing review. I am thrilled that the culture at Conran shines through within the actions of our star team members. Enjoy the new home. Regards Simon

5/5

Google

We bought through Conran and Aidan our agent was an absolute star. He kept us informed, followed up promptly, took accountability and was proactive. Best agent we've dealt with so far and now we are renting a property with them. It was due to Aidan but the whole team are fab. Michael dealt with us in the same way. It seems like it's the culture in that office and I hope they keep it that way. Highly recommend.

Maha Β· 17 August 2021

Agent replied

Hi Maha, thanks for your kind words and leaving such a glowing review. I am thrilled that the culture at Conran shines through within the actions of our star team members. Enjoy the new home. Regards Simon

5/5

Google

Conran have provided a first-class professional service throughout this process. All the staff have been friendly, helpful, efficient and well-informed as well as responding promptly to queries. Will Roden, my specific contact, has consistently bent over backwards to accommodate me and been understanding and transparent at all stages and generous in sharing his expertise. I cannot thank him enough for that. The team have been a pleasure to know and deal with. I have no hesitation in recommending them to prospective clients. Five stars! *****

Zoe Β· 20 March 2021

Agent replied

Dear Zoe, your 5* review means the world to us, especially Will. It has been a pleasure to have served you so well. Warmest regards Simon

5/5

Google

I purchased my flat through Conran’s Charlton branch in early 2020 and Abbie Kendall was incredibly helpful, responsive and made the whole process straightforward. I would definitely recommend Conran to friends and family.PositiveResponsiveness, Professionalism

Eleanor Β· 27 August 2020

Agent replied Β· 26 August 2024

Dear Ellie, thank you for purchasing through us and I am so happy your experience was so positive. I hope you and your family are safe and well. Regards Simon

5/5

Google

Thanks for helping to sell our property, many thanks to Abbie and the team for selling our property, An excellent job by these estate agents and we highly recommend Conran estates and the team.

Enver Β· 29 July 2020

Agent replied Β· 29 July 2023

It is our pleasure Enver, thank you so much for the great review, we really do appreciate it. Regards Simon

5/5

Google

I purchased my flat through Conran’s Charlton branch in early 2020 and Abbie Kendall was incredibly helpful, responsive and made the whole process straightforward. I would definitely recommend Conran to friends and family.PositiveResponsiveness, Professionalism

Eleanor Β· 22 June 2020

Agent replied Β· 21 June 2024

Dear Ellie, thank you for purchasing through us and I am so happy your experience was so positive. I hope you and your family are safe and well. Regards Simon

4/5

Google

After a few teething problems at the start, I ended up very satisfied with the service received by Conran. I had a very bumpy journey throughout my sale, losing two buyers along the way and ending up going into rented because my purchase fell through. Abbie managed my sale (after the teething problems at the start with other agents). I found her to be a breath of fresh air at a point when I was feeling very frustrated. She is very professional whilst also having a familiar manner that really put me at ease. She kept in close contact all the way through, even offering to speak to me on her days off which was much appreciated.

Hayley Β· 9 December 2020

Agent replied

Thank you for your review Hayley. I am so glad Abbie looked after you so well. Warmest regards Simon

5/5

Google

Highly recommend speaking to Will Roden! My experience with him was exceptional! Will helped us with our new family home and did everything possible to secure it while getting us a great deal. Amazing guy and a real joy. Extremely patient, very responsive and always happy to assist us when needed. He consistently kept us updated throughout the process while chasing different parties when required. Excellent service from start to finish. Highly recommended.

Venh Β· 14 March 2022

Agent replied

Hello Venh, thank you so much for reviewing Will's service. Happy new year. regards Simon

5/5

Google

We just bought our first home with the assistance of Asiah. Throughout we felt like we could go to her with questions and queries, and trust her to steer us right. She was great with proposing solutions and work-arounds - and pro-active with things like chasing our seller's solicitor. We're very happy with the service we received.

Maya Β· 26 September 2023

Agent replied Β· 25 November 2023

Hi Maya and thank you for your review. I am delighted that you are so happy with the service you received from Asiah - we think she is great too! Regards Kelly

5/5

Google

Thanks for helping to sell our property, many thanks to Abbie and the team for selling our property, An excellent job by these estate agents and we highly recommend Conran estates and the team.

A Β· 1 December 2019

Agent replied

It is our pleasure Enver, thank you so much for the great review, we really do appreciate it. Regards Simon

5/5

Google

Fantastic experience as a buyer, which is not the way things typically go! Nikki was fantastic and so friendly throughout the whole process - we would strongly recommend Conran Estate Agents to all!

Elliott Β· 9 January 2020

Agent replied

Hello Elliott, I really appreciate your review, highlighting Nikki's fantastic and friendly service. Thank you for your recommendation. Regards Simon

5/5

Google

We've moved house in Charlton 3 times. In each instance Conran have handled our sale and purchase. If we move again in the future, we will be using them again. They are professional, courteous and know the local area so well. They are never pushy or salesy in their approach. I've always felt they were doing their best for us. Abbie Kendall and Rob Walker in particular have gone above and beyond when marketing our property and helping us find a new home. They've been a massive help in getting our purchase and sale through, managing a long and complicated chain. I would recommend Conran to anyone looking at property in the Charlton area.

James Β· 15 May 2020

Agent replied

Thanks so much James, we all really appreciate your repeat business and glad that we have performed for you each and every time. Regards Simon

5/5

Google

Conran have provided a very professional service and Abbie has been especially helpful both in getting the property online and providing updates on progress. I would recommend this agency :)

Lisa Β· 4 November 2020

Agent replied

Hi Lisa, thank you for your strong recommendation and for the kind review. Warmest regards Simon

2/5

Google

This estate agent don't mark properties as Sold STC or under offer, so you waste time enquiring about properties that they are not taking viewings for. They also don't say when a property is rented out, rather than owner occupied.

Gemma Β· 27 July 2024

Agent replied Β· 26 August 2024

Dear Gemma, I am sorry to read your comments. I understand that you have already spoken to the Charlton office about your review. If you prefer to discuss this matter with us directly, please reach out to customerrelations@conranestates.co.uk. Kind regards, Asma, Customer Relations Team

5/5

Google

Debejah customer service was extremely great, calm and very helpful all through my process. Happy with her amazing customer service.

Adeyemi Β· 13 March 2026

5/5

Google

Really enjoyed working With Lorraine on finding a property. She was very kind, knowledgeable, and understanding of our situation. Would recommend this agency to anyone looking for a property to rent in the competitive London marketplace.

Hannah Β· 24 September 2024

Agent replied Β· 22 October 2024

Dear Hannah, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

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Questions about Conran Estates London

How many reviews does Conran Estates London have?

Conran Estates's London office has 332 reviews across two platforms: 318 on Google, 14 on Facebook (across the whole business).

What is Conran Estates London's rating?

Conran Estates London is rated 4.8 out of 5 across all 332 reviews, and 4.8 out of 5 on Google from 318 reviews.

Has Conran Estates won any awards?

Yes. In The Trusted Agent 2026 awards: Conran Estates, London won Gold.

Where is Conran Estates's London office?

Conran Estates London, 46 Charlton Church Lane, Charlton, London, SE7 7AB.

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