Trusted Agent profile · London
★★★★★
280 reviews across 2 platforms
44 Lower Clapton Road Hackney, London, E5 0RN
Part of Castles Estate Agency, see every office.
Castles Estate Agency's office in London, at 44 Lower Clapton Road Hackney, is rated 4.9 out of 5 across 280 reviews on two platforms, including 276 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleKept in touch regularly, went the extra mile, (Assisted with clearing the flat) ensured a smooth process all the way along.
Dear Stephen Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you had such great experience and I truly … More
5/5
GoogleCastles helped me sell my flat. I originally tried with an online agency but the wrong kind of buyers kept turning up - or cancelling! Went with castles at the same time and they gotta lots of people to view and found a buyer quickly. The selling process was a bit of a nightmare so it was good to have Max at castles to mediate and help move things along. I think he earned that money by the end of the process!
Victoria, I appreciate with the birth of the online agent, why vendors are drawn to trying to sell their property when there is the promise of a small fee in comparison to the high street agent. As you have experienced, selling a property is not always as simple as advertising on property portals and actually a great deal of effort and understanding a buyers needs goes into matching clients with their requirements. Fortunately, once the sale was agreed, Max managed everyone’s expectations and dealt with problems fantastically well ensuring you achieved your dream move. Good luck with the farm and I wish you both all the best. Regards David Sipple Manager
5/5
GoogleExcellent service - very responsive and available and helped us to problem solve during a complicated chain. David also recommended us an excellent solicitor who has given us excellent highly responsive service too. We were able to sell our flat at a very competitive price which we are really pleased with. David also arranged us short term rental accommodation in the local area when the top of our chain got stuck - he clearly goes above and beyond what was expected and we highly recommend him to anyone selling in Clapton.
Tim , Thank you so much for your kind words as it gives potential vendors a real insight into the quality of service we provide at Castles . I always strive to offer a very personal approach to clients with the opportunity to contact me after hours and weekends and to ensure im always on hand with any concerns or advice needed . Vendors generally always assume the two most important decisions when selecting an agent is the fee and the valuation but im glad you took my advice as the whole moving process can become very complex and I believe strongly in instructing a knowledgeable agent who has a wealth of experience when it comes to managing the moving process and understanding the ever changing market conditions is key to making the move happen as stress free as possible. Good luck with the move and feel free to call me anytime if you need any advice. Regards David Sipple Manager
5/5
GoogleOur experience with Castles was fantastic from start to finish due to the dedication and up front nature of the team in Clapton. We could not fault the service they provided and unlike the bigger names in the industry, we felt we got a more personal service and could trust that our transaction was in the right hands at all times, with people that know the area inside out. David and Max are doing a fantastic job and will manage your sale or purchase with the upmost integrity whilst ensuring you are happy with the process throughout. Thanks guys!
Jen, Those words mean a lot to us and thank you for the feedback. As you have found, we have a very strong understanding of the local market and property industry which helps us make experience of moving to be as smooth as possible in the most stressful of circumstances. Regards David Sipple Manager
5/5
GoogleMax from Castles was brilliant. Right from the very first viewing he was approachable and professional. All through the purchasing process Max was accommodating and kept us up to date on every step. Having Max involved made the complex and often frustrating task of purchasing a house run smoothly and "relatively" pain free. I would highly recommend using Max in all future property dealings
5/5
GoogleEven though the rest of our house buying and selling process was a nightmare, the Castles part was great. Ella especially was amazing and went above and beyond for us throughout. She really cared and there were points where I actually don't think it would have happened without her pushing for us!
Hi Bridie Thank you for sharing your positive experience, the team are grateful. It was real pleasure dealing with you. All the best in your new home. Team Hackney.
5/5
GoogleDavid was really helpful throughout our buying process. He was candid and straightforward, friendly and responsive. A pleasant surprise for London estate agents!PositiveResponsiveness, Professionalism
Andy, it was really lovely to work with yourself and Ricky and i want to wish you all the best in your new home. It would be lovely to see the property once you have modernized so please feel free to stay in touch. Regards David Sipple Manager
5/5
GoogleI came to Castles in 2017 after losing both my parents very close together in 2016. I met David the manager and he was lovely. He got me started straight away! The whole team are so friendly and supportive. I found that they are always ready and willing to help regardless. I was so pleased when I met Max, he was so understanding of my situation and the fact I needed to sell up my parents old home very fast due to IHT reasons. He worked swiftly for me. Before I knew it I had more viewings then I thought possible in such a short space of time. I always had loads of questions and needed help filling in forms etc and he was always to hand. I could email, call or pop in for a visit any time. Even when he was on holiday he was still very in the loop with my position. Considering the really tough rough year that I’d been going through he just made it that much pain free in selling my parents house. Now it’s all complete I feel settled. Great rates that didn’t make my bank account cry. And a service like no other! Brilliant work! Max I can’t thank you enough! Through the little bumps here and there that you smoothed out for me with no hassle and that you was always happy to help, to my panic attacks that you calmed, you really have been amazing! You’ve made this very first experience for me a breeze. When it’s time to move again I know who I’ll come to. Thanks so much again! I know my mum and dad would bee so happy knowing their home was in safe hands and how you looked after me too!
Pamela Myself and Max are so thankful for your kind words and it really does mean a lot to us when we hear what a positive experience you received . We really do believe giving sound advice from the initial valuation to the day of completion and being responsive and precise when dealing with problems is the key to managing the whole buying /selling process . Your mum and dad have raised a wonderful young lady who has stepped up to the plate and we wish you all the best in the future . Please call us anytime you may need any advice as we are only a phone call away and good luck in your new home .
5/5
GoogleWe sold our flat and bought a house with Castles a couple of months ago - Josh, Max and David were all extremely courteous, knowledgeable and diligent, and made the whole experience much more bearable! And we never got the sense they were trying to sell us something we didn't want (which is exactly the experience I've had with estate agents before).
5/5
GoogleWe have used Castles twice to sell our Hackney properties, and we could not fault their services. Honest, transparent, timely and very friendly. We felt super comfortable with their approach, which have both times secured asking price. Their communication is clear and to the point and when the going gets tough they up their game. Max and David in particular were fantastic to work with. Thank you 😊PositiveResponsiveness, Quality, Professionalism, Value
Candice, Always a pleasure working with you guys and and if you need any advice we are always here to assist. No doubt we will see you around so see you soon. Regards David Sipple Manager David Sipple Manager
5/5
GoogleWe bought a flat through Castles and we couldn't be happier with their customer Service. We dealt with Max upon viewing the property and he was very reactive to the questions we asked. In addition we dealt with David throughout the buying period. Both David and Max were always quick to respond to correspondence sometimes out of office hours. Thanks Again.
4/5
GoogleExcellent service provided by all at Castles and particularly David. Our 'simple' purchase took much longer than expected and David was really good at chasing who needed to be chased and also keeping us informed throughout. It really helped feeling we could rely on all the team at Castles and that, as buyers, they were assisting us as much as possible.
5/5
GoogleSomeone recommended Castles to me for the sale of my flat and I was impressed by their reviews so i thought I would give them a go. They were always helpful and professional and they got my flat sold promptly and at the right price. I have dealt with many agents in my time and i would put Castles at the top of the list!. Give them a go I can guarantee you will not be disappointed.
James , thank you for your kind words and they are much appreciated as we try to build our business on reputation, and reviews help to give clients an insight into who we are . If you ever need any assistance in the future please don’t hesitate to get in touch . Regards David Sipple
5/5
GoogleWe very much enjoyed our experience with Castles, and specifically with Max. He was super amenable and responsive, and helped us through the entire buying process with a calm and collected energy. We felt well-informed from start to finish and would definitely recommend anyone to work with him. Thanks Max!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleDavid was successful in selling our home quickly and at a great price. Everyone was responsive to our queries. Thank you!
Fergus, it was a pleasure working with you both and good luck in Bristol. regards David Sipple Manager
5/5
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5/5
GoogleGreat guys, very good service. They kept me in the loop all the way throughout the process of selling my house and managed to get an offer over my asking price. Max went above and beyond and found me a house outside of Hackney to move in to. I Would heartily recommend them... best in Hackney.
5/5
GoogleReally impressed with this firm. Not you’re average estate agent - super local knowledge and just really honest and straightforward. We recently bought our flat with Castles and our agent Josh was a pleasure. He was tireless in nudging all the parties along and keeping everything on track. Would highly recommend for selling or buying.
5/5
GoogleSandro was fantastic, we've met a number of estate agents in our house hunt and none of them compared to Sandro. Genuinely really cared about us and finding a property we would be happy in. His communication was great, even helped along the sale by chasing relevant people. Cannot reccomend Castles and Sandro enough!
5/5
GoogleWe just completed on the sale of my mother's house. The customer service from the first telephone call requesting a valuation right through to completion has been excellent. Mr Sipple made himself available to answer all our questions throughout the process which meant the sale went through smoothly and with minimal stress.
5/5
GoogleMax, David and Josh were great. Through out the process they we're very patient and accomadating. I can't recommend them enough.
Tom, Thanks for the recommendation and congratulations to you and Lara on the birth of your first child. Please stay in touch and feel free to call if you need any advice in the future. Regards David Sipple Manager
5/5
GoogleAs a buyer, I was impressed by the professionalism of Max and his team at Castles - it was rare pleasure to deal with people who have such ready, straightforward communication and respond reliably and quickly to requests.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAn estate agent that we actually trust! We bought through Castles and we found them to be honest, reliable and very attentive to all parties involved. It felt like a complicated transaction but went smoothly with Max's involvement. We sold through elsewhere but I wish we went with Castles for our sale. Very pleased with the service provided. Many thanksPositiveResponsiveness, Quality, Professionalism
Ben, thank you for your kind words and we are here is and when you any ever need any property advice moving forward. Good luck in your new home. Regards David Sipple Manager
5/5
GoogleAchieved the full asking price in tough market conditions. How so? By sheer hard work, rather than hard sell (which puts buyers off anyway) and a customer friendly approach. They were incredibly flexible on times for viewings, doing some viewings after 6pm in order to get potential buyers to see the place. They promised to give an update every Monday and did so. Excellent work and excellent service.
John , Thank you for the review and thank you for spotting the way we work with our clients . We are big believers in being honest and knowledgeable rather than adopting the hard sale and as you can see by our other reviews clients appreciate the way we work . Max and Josh often conduct viewings later in the evenings as many clients have busy lives and we have to accommodate their timings . We welcome recommendations and if you have any family or friends who may want to move in the new future then please pass on our details . Regards David Sipple Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castles Estate Agency's London office has 280 reviews across two platforms: 276 on Google, 4 on Facebook (across the whole business).
Castles Estate Agency London is rated 4.9 out of 5 across all 280 reviews, and 4.9 out of 5 on Google from 276 reviews.
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
Castles Estate Agency London, 44 Lower Clapton Road Hackney, London, E5 0RN.
