Trusted Agent profile · London
★★★★★
280 reviews across 2 platforms
44 Lower Clapton Road Hackney, London, E5 0RN
Part of Castles Estate Agency, see every office.
Castles Estate Agency's office in London, at 44 Lower Clapton Road Hackney, is rated 4.9 out of 5 across 280 reviews on two platforms, including 276 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExtremely happy with our house buying experience. Max was so responsive, reassuring and helpful the whole way through that it was a pleasure - which is not what I was expecting from my first house purchase! Very highly recommended! If we ever move again I would sell through Castles for sure!
5/5
GoogleThroughout my dealings with David the manager. He was friendly and very helpful. He offered useful insights which assisted our approach in our property transaction. David was also very good at keeping me regularly updated. I had limited dealings with his staff although I found them friendly and helpful too.
5/5
GoogleWe had tried to sell our property a year or so ago with another local agent, but without much luck. When we decided to give it another go, we approached Castles for their help. Max was brilliant. We achieved the full asking price and he …
5/5
GoogleCastle's Hackney were great to work with - very responsive and always your best interests in mind. Josh in particular was helpful and really made a huge effort to encourage my house purchase. Definitely recommend.
5/5
GoogleFantastic team!! Alisan, Josh and the whole staff did a great job to support my partner and I through the purchasing process. They were always available to address any questions or concerns and we had a great customer experience. We strongly recommend them!
Idriss! Thank you for your outstanding review! We are delighted to hear that our entire team did an excellent job supporting you and your partner throughout the purchasing process. We made it a priority to be readily available to address any questions or concerns you had, and we are thrilled that you had a great customer experience. Your strong recommendation is highly appreciated. Should you or anyone you know require our assistance in the future, please don't hesitate to contact us. We remain dedicated to providing exceptional service. Warm regards, Josh Newton Branch Manager
5/5
GoogleVery happy with Castles services, friendly, knowledgeable and professional. Max was great in supporting us through the process, very patient as there was alot of back and forth with our buyers. He helped to keep us calm, and was very prompt to deal with emails/ phones. Highly recommended.
5/5
GoogleGreat experience with Kirstin. She has the exceptional communication skills, informed us throughout the process. Very attentive and supportive. I have communicated with many letting agents and felt the urge to praise Kirstin. 🌸 Thank you. …
Thank you for taking the time to share your wonderful experience with Kirstin and our team. We are thrilled to hear your positive feedback and appreciate your kind words. Kirstin is indeed an exceptional member of our team, and we are delighted that you found her communication skills to be outstanding. Keeping clients informed and engaged throughout the process is a top priority for us, and we're glad Kirstin met and exceeded your expectations in this regard. Your kind words about Kirstin being attentive and supportive are truly heartwarming. We believe in providing personalised and attentive service to every client, and it's fantastic to hear that Kirstin's efforts made a significant impact on your experience. We appreciate your heartfelt praise for Kirstin, and we will make sure to pass on your kind words to her. Your feedback motivates us to continue providing excellent service to all our clients. Thank you once again for choosing us for your letting needs, and if you ever require assistance in the future or have any questions, please do not hesitate to reach out. We are here to help. Warm regards, Josh Newton Branch Manager Castles Hackney
5/5
GoogleSandro and David did an excellent job selling my flat. They were professional and provided excellent client care throughout the process.
Hello Oliver, Thank you for giving us the opportunity to sell your beautiful property. It has been a pleasure working with you throughout this process. Here at Castles, we take pride in delivering exceptional service to all our clients, ensuring we provide bespoke packages tailored to each vendor, allowing us to achieve the best possible price that the market allows. Once again, thank you for choosing Castles. We wish you all the best for the future. Kind regards, Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleIt was a long process that had many ups and downs. Castles were great at keeping everything moving everything along and tackling the issues that arose. Great communication and always happy to receive my numerous phone calls! Thanks Max.
5/5
GoogleHighly recommend the Castles hackney office. They sold my flat after an online agent had failed to do so and then found me a house to buy. They handled everything smoothly so thank you Max and I'll be in touch in the future. Cheers, Jamie.
5/5
GoogleJosh from Castles was fantastic in helping me navigate my first house purchase. Josh was very responsive across both phone and email and demonstrated patience when explaining the processes to me. Would highly recommend!
5/5
GoogleEla and David were fantastic in support me to get the property I wanted, including troubleshooting and maintaining clear communications with the seller. Always made themselves available for a quick chat.
5/5
GoogleMax and Josh at Castles made the whole process of selling a property (at an incredibly difficult time during lockdowns) so much easier than I expected. They were always available to talk, helped me work out next steps, explained the process clearly and kept checking in with me throughout. I’d highly recommend them
Emily, thanks you for the kind words regarding Josh and Max and we hope your next move goes well. Regards David Sipple Manager
5/5
GoogleCastles what a great first class service thank you for your help selling dads house , David and josh were so informative and took away as much stress as possible they were always at the end of the phone nothing was too much trouble . Thank you so much Castles for making a relatively smooth house sell
Ann, We are so glad we managed to get Dad moved as I know it was a huge ask after being in your home for over 40 years. Thank you so much for the business and your kind words and if you ever need any advice please do not hesitate to call. Regards David Sipple Manager
5/5
GoogleJosh and David were very easy to communicate with at various stages of our purchase. Always available, flexible and willing to help with pushing things along making our life easier.
5/5
GoogleRecently started renting a property through Castles. Josh made sure everything ran smoothly and that everything was completed in the correct time frame for when I wanted to move. Very pleasant experience and will definitely use castles again!
5/5
GoogleJosh was really helpful throughout the whole buying process - he was very communicative and everything went smoothly thanks to him and the team at Castles. I'd definitely recommend.
5/5
GoogleDavid and his team provided a good professional service and responded to all communication quickly. The property was listed quickly, they visited a number of times to respond to purchasers questions and they helped my tenant to find a new property. Thank you.
5/5
GoogleGreat service from David and his team from beginning to end. Efficient, helpful and knowledgeable. Achieved a fantastic selling price for my flat and kept me in the loop throughout the whole process. Would definitely recommend them. Thank you.
5/5
GoogleFantastic service, total honesty and support from the initial viewing right through to exchange and completion. Josh and David were patient and at the end of a phone at all times for us, cannot thank or recommend them enough!
5/5
GoogleA fantastic company where all staff provide excellent customer service. The branch manager, David is a pleasure to deal with. With his friendly and knowledgeable approach him and his team provide and excellent service. I would highly recommend :)
5/5
GoogleHad a very good experience with Castles. Max was extremely helpful and the sale happened swiftly. Bucking the estate agent stereotype, they were efficient without being pushy. I would definitely recommend them to others looking to sell their property
5/5
GoogleCastles were absolutely fantastic. I had tried to sell my flat with another agent and got nowhere, but with Castles things were different. They were friendly, responsive, honest, and committed, found a buyer in no time, and then managed the sale process very smoothly. I was really impressed, and have no hesitation in recommending them.
Michael, It was a pleasure working with you and thank you for choosing us to help you move. Thank you for listening to my advice from the initial valuation as it was key to ensure we found you a buyer speedily and getting you moved within 8weeks. Good luck in Walthamstow and if you ever need any advice don’t hesitate to call. Regards David Sipple Manager
5/5
GoogleSandro, Riana and the whole team were very efficient and proactive in getting the deal agreed and then over the line. Would definitely recommend!
Hello Rafi, thank you for your kind words and for the review, its nice to hear that you were impressed with our team especially Riana. Kind regards Sandro Pappalardo Branch Manager
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Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
