Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience working with the team at Castles. They work with honestly and integrity and did a fantastic job for us behind the scenes working with the seller and their solicitors to ensure a quick and relatively hassle free transaction.
As first time buyers we approached buying a property with some caution and trepidation. However in reflection the whole process was a smooth and easy experience and a lot of that was attributable to the assistance and help that Dave and Max provided.
Michael · 25 June 2017
★★★★★ 5/5
GoogleMax at Castles made the process of buying our first property pretty seamless. His friendly and relaxed demeanour was appreciated. After searching for a while with various estate agents, we ended up buying the first and only property that Max showed us. Thank you!!
Annie · 29 July 2019
Agent replied
Annie,
Thank you for your kind words and the feedback on Max and it is much appreciated. Max is one of my senior negotiators and often receives very positive feedback from many of our clients down to his honest, transparent way of managing the buying process.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleWe had a fantastic experience with Castles. We were very impressed by the professionalism and ease of the process with Max.
Most other estate agents we contacted in the area simply bombarded us with impersonal emails, whereas Max took the time to call us, select and arrange visits that he thought would suit our needs.
We did not feel pressured at any stage, but also felt in very capable hands. Would definitely recommend.
Beth · 24 June 2020
★★★★★ 5/5
GoogleGreat experience with everyone at Castles, really good team. Max was a great help from start to finish and I would absolutely use them again or recommend.
Joe · 29 July 2019
★★★★★ 5/5
GoogleKnowledgable, diligent and focused estate agency. Stand out as offering a higher standard of service and attention than many other agencies in Hackney. A positive experience from start to finish. Would like to work with Max again in the future. Highly recommend.
Joe · 29 October 2019
Agent replied · 28 October 2023
Alex,
Congratulations on the new home and it was a pleasure working with you.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleKnowledgable, diligent and focused estate agency. Stand out as offering a higher standard of service and attention than many other agencies in Hackney. A positive experience from start to finish. Would like to work with Max again in the future. Highly recommend.
Alex · 21 September 2019
Agent replied
Alex,
Congratulations on the new home and it was a pleasure working with you.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleOur second experience with Castles was as excellent as the first, Max was very approachable and friendly throughout the process and was a great advocate.
Alex · 8 February 2020
★★★★★ 5/5
GoogleMax was very helpful throughout the whole process from our first viewing to completion! I recommend Castles and would work with them again in the future.
Allison · 29 July 2019
★★★★★ 5/5
GoogleMax was full of calming reassurance during a particularly long and drawn out property purchase this year. Always gave updates when required and returned calls/emails quickly.
Simon · 29 October 2018
★★★★★ 5/5
GoogleDavid, Max and all the Castles team in Clapton are friendly and helpful and definitely not your stereotypical estate agents. From the beginning of the process of selling our home there was no pressure just honest advice. They found us a reliable buyer who was patient whilst we found a new home for our young family. We would recommend them to friends and use them again ourselves in the future.
Claire · 30 October 2019
★★★★★ 5/5
GoogleWe bought our flat through Castles and they were amazing start to finish. Especially Max. Wouldn’t hesitate to recommend.
Nicola · 15 October 2019
★★★★★ 5/5
GoogleHad an excellent experience buying my new home with Castles. Max, David and the rest of the team were helpful, friendly and responsive. I felt very well taken care of from the first viewing all the way through to completion. Thanks again for helping this purchase go through so smoothly. Would not hesitate to recommend Castles to anyone looking to buy or sell their home.
Tariq · 24 February 2020
★★★★★ 5/5
GoogleMax and David were very helpful with our move. Would highly recommend this branch of castles
Dex · 29 July 2019
★★★★★ 5/5
GoogleFriendly, professional team with good local knowledge. Thank you for helping us through our sale and going the extra mile. Highly recommended, cheers guys!
Wei · 14 July 2021
Agent replied
Hi Wei,
it was a pleasure working with you both and we want to wish you good luck with the onwards move.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleGreat team to work with. Liaised mainly with David and Max (briefly with Josh) who made the entire process simple and pain free. They're friendly yet professional, always kept me informed and offered advice where needed. Impressive from the start and extremely passionate to get the job done compared to other agents. Couldn't have had a better experience and highly recommend them.
Yasin · 22 August 2019
★★★★★ 5/5
GoogleJust sold my house with Castles. Want to say how impressed I was with them, their boss David and my dedicated agent, Max. They were great communicators and consistently professional and I found their service honest and hard-working. Despite some hiccups with solicitors in my chain, they kept a steady hand on the situation and ensured that my sale completed. Happy customer!
Sarah · 22 August 2019
★★★★★ 5/5
GoogleCastles has helped us buy our first property.
We have been particularly impressed by Josh and David’s availability, transparency and helpfulness.
Thanks to them the all process went smoothly where it could have been a nightmare.
Thanks again for your help and assistance. Deeply appreciated.
CheersPositiveResponsiveness, Quality, Professionalism, Value
Jacques · 20 June 2022
★★★★★ 5/5
GoogleJosh from Castles was super helpful and professional, responded quickly to our questions and helped us manage a nerve wracking process!PositiveResponsiveness, Quality, Professionalism
Polly · 20 June 2021
Agent replied · 19 June 2024
Polly,
Congratulations on the move. It wasnt easy at times but well done for your patience and we are really happy for you both.
Good luck in the new home and welcome to the neighborhood.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleI worked with Max: honest, straight talking and very hard working. Thoroughly recommended.
Guy · 29 July 2019
★★★★★ 5/5
GoogleCastles lead me through the purchase of a house with ease and charm; nothing was ever a problem, and their friendly attitude immensely helped get through any stressful moments.
Will · 13 March 2019
Agent replied
Will,
Thank you for your kind words and we cannot wait to see what amazing plans you have for the property.
Regards
David Sipple
Manager
★★★★★ 4/5
GoogleGood service and quick easy sell. Great communication and help with mortgage etc. The only thing we felt was that the vendors needs were put before ours.
Rowena · 29 July 2019
Agent replied
Rowena , Thank you for your words as all feedback allows us to asses our clients experiences and improve all the time . I am genuinely sorry if you felt the vendors needs were put before you but I would like to ensure we value the needs of both vendors and buyers at all times . The vendors of the property were developers who wanted a swift transaction after being let down by a previous buyer and were going to have kept the property if you had not moved as quickly as you did which I accredit Max with the advice and communication he gave throughout the process . When buying your first property it can be daunting proposition but Max always wanted to ensure you were kept informed and understood every stage of the process . We hope you love the property and if you are ever passing feel free to pop in .
David Sipple
Manager
★★★★★ 5/5
GoogleDespite a frustrating time with the vendor to finally complete on the purchase of the flat in Norfolk House E8 I found Max to be polite and efficient in how he dealt with us. He returned calls promptly and was calm and clear in what he did for us.
This was a very good level of service.
Thank you.
Scott · 29 July 2019
★★★★★ 5/5
GoogleCastles get the balance right between professionalism and being friendly. As they are relatively small, you get a consistent experience and don't get handed from pillar to post. All of the staff are very approachable and are good at driving the process forward and communicating.
Not only would I recommend them again, I have already recommended them again!
James · 26 December 2019
★★★★★ 5/5
GoogleTransparent, friendly and always helpful team happy to answer any questions or help however they can, highly recommended.PositiveResponsiveness, Professionalism
Sam · 20 June 2021
Agent replied · 19 June 2024
Sam,
it was lovely working with you both and hope you love the new home. See you around no doubt and feel free to drop me a line if you ever need any advice moving forward.
regards
David Sipple
Manager
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