X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

DO NOT LET FROM THIS COMPANY

DO NOT LET FROM THIS COMPANY. Customer service is shocking. I was shown a video viewing with covid. Moved in and the washing machine door was hanging off, damage, fridge freezer broken, wardrobe glass door all smashed, bulbs weren’t working along with stained mattress and every piece of furniture damaged, plug socket broken and unusable, Shower was mould and rotten to name just a few. Reported all of this and got no where. Took 6 weeks to get a new washing machine and that was calling every other day. Moved out after 2 months into my tenancy as the place was shocking and the problems weren’t getting fixed. Was not allowed to leave my tenancy despite it being inhabitable so I paid the remainder of my tenancy and the flat remained empty.I finished my tenancy and I have now been charged for some picture hooks on the wall even though the Maintenance for the property is still outstanding from when I moved in?! Struggle to understand how the previous tenant can leave such a mess, not get billed, but I leave some picture hooks on the wall and I’m charged?Called to raise this and I was told I pay the £40 or I pay an additional £60 to raise the issue? What I’d love to know is why there wasn’t a flat inspection for the property before I moved in that was done so thoroughly as to raise picture hooks as as issue, when I didn’t even have working appliances and lights!Called X1 for months over various issues with the property, and half the time my emails were ignored, they’d say they’d call you back and they don’t and all you get is I’m sorry about that. I’ve shown people the flat I was rented and not one person said they would live there.AVOID.

Paula · 17 May 2022

★★★★★ 5/5

Google

I have recently had a very positive experience with X1. The team were lovely, professional and very knowledgeable. Anna answered all the questions I had and made the process extremely smooth

Charlotte · 11 July 2026

★★★★★ 5/5

Trustpilot

Town hall apartment

Hi Both myself and my son Sean would like to thank Gina clement for all her assistance over the last few days. We were let down last minute with an apartment and Gina s empathy, understanding and extreme efficiency in getting Sean accommodated with 24 hrs was second to none . And for that we are extremely grateful. Thank you Gina Regards Elizabeth and Sean

Elizabeth · 19 September 2023

★★★★★ 5/5

Trustpilot

Good, professional employees make a business work.

I have dealt with Amy Mossop for a few years now. Initially this was on the letting side of the X1 business and more recently she is working on the sales side and helping me sell an apartment. In all the time I have worked with her she has been professional and informative. I especially appreciate that she is responsive including sometimes over the weekend.

James · 18 September 2023

★★★★★ 5/5

Trustpilot

Smooth Application process

I cannot thank Gina enough through this whole process. Trying to find property is so hard and frustrating however Gina was so informative and guided us through every step. From the very first phone call/email to the last, I’m so thankful as she was always there to help with any question we had even when we was both stressing! Couldn’t ask for a better agent!

Mia · 12 September 2023

★★★★★ 1/5

Trustpilot

Worst letting agency

Worst letting agency. Very little compassion and poor communication. Happy to take money from you where possible with little help or understanding Town Hall is falling apart, residents for three years now have been paying for secure parking however the gates have never worked at all. From leaks to mould in the building its in dire need of a proper repair. The sewage pipeline frequently reeks throughout the building in hotter months Loyalty programes were promised however did not developX1 staff wanted to relocate their staff room within the building and in the process gutted out the library and through away all the vintage books. For some duration they continued to advertise the library even though it no longer existed Internet is poor. Alot is general poor for what you pay

Tony · 19 March 2022

★★★★★ 5/5

Trustpilot

Amy Mossop Senior Sales Negotiator with…

Amy Mossop Senior Sales Negotiator with X1 Management - Honest truth!Excellent in all fields. I would employ her myself. I have dealt with Amy over the past 2 to 3 years and I have always received a positive and efficient reaction from Amy albeit on a Monday morning or a Friday afternoon. She is indeed a very safe pair of hands with astute business intelligence with superb awareness of her client's needs, the poor old landlord, in her role as Senior Manager. I will miss her hugely when she moves to her well deserved promoted role in sales. Well done Amy, good luck. I know you have bright future ahead!Thank youRichard Ewen RIBARichard Ewen Architects

Richard · 18 March 2022

★★★★★ 5/5

Trustpilot

Get to know gathering

Peter, Micheal, and Phil put on a wonderful get to pizza and drinks night, so much fun!

Aggie · 6 October 2026

★★★★★ 5/5

Trustpilot

Friendly Efficiency

I came over to X1 Management company because I had problems with the previous one and was looking for a new management company to manage my studio flat. So when I approached X1 a very friendly and efficient Amy Mossop took over the marketing of my studio flat. But as it always happens, people get promoted and go on to other jobs in the company. The same thing happened here. She assured me that I would be in safe hands because my flat would be seen over by Samantha Scott who I was assured would be helping and guiding me. She was right of course. One thing I always valued above anything else is the quick efficient response, circumstances allowing. I have been more than impressed since I signed up for X1 Management. Samantha has been very friendly, approachable and understanding as well as being very efficient. The reputation of a company rests on people like Samantha and Amy. If they are good at their job and take it seriously and put their hearts into it like Samantha and Amy, then X1 Management is in good hands. Well done to you all!!

N · 16 March 2022

★★★★★ 5/5

Trustpilot

Samantha Scott - Senior Account Manager

As a landlord with two properties in XI The Tower Liverpool, I would like to say a big thank you to Samantha. Since her recent appointment as my account manager she has been incredibly helpful with the management of both apartments. Her communication is excellent and responds to my emails very promptly! Sam has enabled me to feel confident that as a landlord I will get the best service possible, and that my tenants will also receive that same level of service. This level of professionalism ensures a very successful, trusting and sustainable relationship. Thanks once again Samantha and I would highly recommend the services of X1 for landlords and tenants alike.

Michael · 15 March 2022

★★★★★ 1/5

Trustpilot

X1 lettings get your act together

X1 lettings, get your act together.Since trust pilot will not allow me to rate anything lower than 1 star, I am forced to give it a star at all - albeit not by choice. For context, I live with an under 18 child and there has been many instances in which my position as her legal guardian to a minor has been put at risk because of the risks that are NOT managed by the property that should have been taken more seriously. My experience living here has been incredibly disrespectful, awful, stressful and the staff are extremely unprofessional, providing the worst customer service I have ever experienced in my life and take zero ownership of the property, The Plaza, they manage. I am paying rent to live somewhere extremely dishevelled, at all times facing multiple maintenance issues within the property as well as unreliable security systems in place such as broken gates, which are NOT fixed with haste.A few weeks ago I had to face the consequences of swelling and allergies in my right eye at Manchester eye hospital for living in a flat with an extremely mouldy living room wall for about 9 months now, and no concern to my health or well being has been taken but rather just excuse after excuse to delay the repairs and sort things out have been actioned. My parents who visited from Singapore whom I have not seen for over 2 years, slept under that damp, leak and mould for one whole month in the winter. One whole month. Until now they have only sent a contractor to cut holes in my ceiling , which looks like everything is falling apart and there has only been one vent specialist sent around. In trying to chase them for the services and explanations owed, I am only treated with passive aggression and gaslighted as if I am in the wrong when I did no wrongs. I am paying rent to live in a shell of a home that I hate coming home to. This company understands no concept of urgency or wellbeing for the residents. I always pay my rent on time and have always reported any maintenance issues with haste. It took them over 3 months to provide me with a new FOB when the communal gates just stopped being able to read my fob all of a sudden, leaving myself and the child sometimes waiting in the cold in winter to tailgate my own flat when we had no means of travelling to the building as I work far away 5 days a week, if they had offered compensation for the travel I would have been more understanding. Mercy was only shown a few months later when I finally received a hand-delivered FOB in my letter box and by that time, I should have already expected some compensation - none was offered. Moving on to security matters as well- I have had over £300 of items stolen due to the lack of security and storage space to store parcels and the frequency of thieves coming into the building is astounding. We only have security from 7pm-7am, fine we were told- but surely some additional actions need to be put in place logically with the increase in crime rates- stolen parcels, bikes, influx of homeless people entering people's flats and courtyards as if they are not trespassing and verbally abusing us, residents. Again, the safety of the child comes first. When we were locked out of our own apartment, we were told that the entire x1 team was on a retreat. I trust it must've been nice.Please sort your stuff out X1, this is not the apartment I chose to live in back in June 2021- It has just deteriorated dramatically. What has happened here?? I will be patiently waiting for an apology and the owed maintenance services when your firm chooses to operate more professionally. Thank you for your time.

Krista · 15 March 2022

★★★★★ 5/5

Trustpilot

Maintenance works for X1

we are a maintenance company who have worked along side X1 Manchester for a number of years fulfilling there maintenance needs all the property managers are a dream to work with very professional. In the last couple of weeks i have had the pleasure with dealing with Sarah she has always kept me in the loop with works either via email or by phone extreme pleasure to work with and made my job a lot easier thank you Sarah keep the good work up

HMC · 14 March 2022

★★★★★ 5/5

Trustpilot

Sarah Webster - X1 Sales and Lettings

Sarah Webster - X1 Sales and Lettings.I cannot recommend X1 Sales and Letting highly enough. Sarah Webster is the reason for that. She has been absolutely amazing from the moment she started to manage my properties. I have complete confidence in her and the way she manages my properties. Sarah is always available, she will always find a solution and her efficiency and knowledge is spectacular. I cannot speak of her highly enough and can certainly relax knowing she is looking after things for me.

LSkelton · 12 March 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I made enquiries for my daughter to stay at The Edge and visited the property to have a look around. Whilst we didn't go ahead in the end the service offered by Jennaya was excellent and I cannot fault the company from my dealings with them. The building itself is great and the location in excellent. Unfortunately, due to the number of rooms available it wasn't suitable for my daughter and her friends who are all looking for a place together.

Peter · 11 March 2022

★★★★★ 5/5

Trustpilot

I had a great experience in my sell

I had a great experience in my sell , the Sell team Amy Mossop in particular was very helpful helping me in filling the forms recommending several option for sell and following up with me

Abdullah · 2 June 2026

★★★★★ 5/5

Trustpilot

5 star service!

I’d like to thank Jasmine Syed for all her help whilst me and my partner were renting our first home together. All communication with Jasmine throughout our tenancy was brilliant, and any queries or questions were answered as soon as possible. Can’t thank her enough for everything she done for us both.

Phoebe · 28 May 2024

★★★★★ 5/5

Google

All recommendations. I had some inquiries and had the pleasure of interacting with Melisa, and I was thoroughly impressed by her professionalism. From the moment I reached out with my inquiry, Melisa was quick to respond and made sure all my questions were answered. In addition to being efficient, she was friendly and approachable. I feel confident that any future interactions will be just pleasant. Overall, I would recommend dealing with X1 sales.

Eldina · 25 November 2024

★★★★★ 5/5

Trustpilot

Jevan helped me out with my application…

Jevan helped me out with my application he was a big help thanks so much

Ak · 12 October 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Laura who…

I had a great experience with Laura who helped me secure my Baltic Apartment and assisted throughout the referencing process

Liam · 31 August 2026

★★★★★ 5/5

Trustpilot

good communication

good communication . Jevan helped speed the process up for my move in .

Charlotte · 7 October 2026

★★★★★ 1/5

Trustpilot

This company is run by a bunch of thieves

We purchased some student apartments on Frederick Road, Salford adjacent to the university campus. We completed in 2024 and at first things went smoothly and we received the correct rent until the beginning of this year.

Stuart · 6 May 2026

★★★★★ 5/5

Google

Harrison is always a pleasure to deal with!

Laura · 17 November 2025

★★★★★ 1/5

Google

DO NOT USE THIS COMPANY!!! I have had issues since the day I moved into my flat over 7 months ago, one issue took 6 months to resolve and countless emails that either went completely unanswered or I was told complete lies. Another Issue was never resolved and I was told that I would have to fix the issue myself despite it not being fault and it took them 7 months to get to this conclusion. There now seems to be serious cleanliness and hygiene issues as you can see from the water coming out of the taps. The maintenance team is completely useless and feed you lies that someone will be coming out to fix it but often nobody shows up. DO NOT MAKE THE SAME MISTAKE THAT I MADE AND RENT A FLAT FROM ANOTHER LETTING AGENCY!!NegativeResponsiveness, Quality, Professionalism, Value

Mayur · 27 August 2021

★★★★★ 1/5

Google

Horrible horrible experience!! They show you a bigger room and put you in a smallest room without allowing you to see it before moving in. They couldn’t care less about what you think or say. Be careful when they smile and pretend to be nice to you, you are only a number to them.

Joy.T · 11 August 2026