Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe was dealing with Gina
We was dealing with Gina, unfortunately the first 2 properties we applied for wasn’t too successful due to circumstances out of our hands and Gina’s hands, but Gina continued to help us find a property, and we did 3rd times a charm. She’s amazing at her job and goes beyond to help you. Thanks Gina, Much appreciated, J&C
John · 3 July 2023
Agent replied · 29 September 2023
Hello Zosis, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
★★★★★ 5/5
TrustpilotWe was dealing with Gina
We was dealing with Gina, unfortunately the first 2 properties we applied for wasn’t too successful due to circumstances out of our hands and Gina’s hands, but Gina continued to help us find a property, and we did 3rd times a charm. She’s amazing at her job and goes beyond to help you. Thanks Gina, Much appreciated, J&C
John · 3 July 2023
Agent replied · 11 October 2023
Hello Zosis, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
★★★★★ 5/5
TrustpilotHarrison at Liverpool One has been…
Harrison at Liverpool One has been extremely helpful in assisting my client (a foreign national) overcome a number of barriers to a very successful conclusion. Bringing his experience, professionalism and determination to bear with a very positive ‘can do’ attitude which I have yet to experience with any other agents. My full confidence and appreciation.
Jeff · 14 September 2023
Agent replied · 29 September 2023
Hello Jeff, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
★★★★★ 5/5
TrustpilotHelpful snd understanding
Me and my partner needed a place quickly in Manchester and Jodie at X1 Manchester was brilliant at helping us through the application process and getting it done ASAP. Overall X1 have been really helpful and good at communication making it feel very easy to ask questions and get support.
Daniel · 7 January 2024
Agent replied · 24 February 2024
Hello Daniel,Thank you for taking the time to leave us a 5-star review, we are happy to hear that your experience with X1 Sales and Lettings has been so positive. Kind regards, Chloe, Copywriter.
★★★★★ 5/5
TrustpilotMy experience
When booking my accommodation Laura Hannah was amazing with guiding and helping me with my process. With mistakes on my behalf Laura revolved this issues immediately. Such an easy process and look forward to my journey with x1 sales and lettings.
Lola · 29 June 2024
Agent replied · 24 August 2024
Hi Lola,Thanks for taking the time to leave us such positive feedback, we will make sure to pass on your kind comments to the relevant team members. Kind regards,Chloe, Copywriter.
★★★★★ 5/5
TrustpilotBest experience
Amazing Staff, best experience with Laura Hannah.The experience was so great and the procedure was quick and easy. Laura was very helpful and friendly throughout the process , she guided me and explained everything properly. Overall a great service
Yahya · 31 July 2024
Agent replied · 24 August 2024
Hello Yahya, Thank you for leaving us such fantastic feedback, we are thrilled to hear about your 5-star experience with X1 Sales & Lettings! Kind regards,Chloe, Copywriter.
★★★★★ 5/5
TrustpilotMany thanks to Gina Clements
Gina Clements has been very helpful in our property searching, she replied promptly to our enquires, action quickly to arrange property viewing and being very friendly and professional. She made a great effort to help us solving our problems during the application. Hopefully everything goes smooth throughout our application and move in, thanks Gina!
Vivian · 22 September 2023
Agent replied · 29 September 2023
Hello Vivian, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
★★★★★ 5/5
GoogleCaroline has been a great help, assisting us managing our tenants. Her professionalism, efficiency, and clear communication made the entire process smooth and stress-free. She went above and beyond to ensure both the needs of the business and those of our tenants were met, addressing every detail with care and expertise. I highly recommend X1 and Caroline for their exceptional service and dedication.
Arch · 2 December 2024
★★★★★ 5/5
TrustpilotRental enquiry Liverpool
My daughter was looking for an apartment in Liverpool and we spoke to a member of staff at the Liverpool Branch called Stephanie. Stephanie was polite and helpful and went out of her way to find out the information we needed and the team we had to speak to. Sadly the dates didn't suit but we wouldn't hesitate to call in next time and hopefully deal with Stephanie again.
Claire · 21 March 2022
Agent replied · 29 September 2023
Good morning,Thank you very much for taking the time to leave us a review.It is great to hear that you have had such a great experience with Stephanie!Best wishes,X1 Lettings
★★★★★ 5/5
TrustpilotVery helpful and supportive
Nikkita and her team were very helpful and supportive throughout the first part of the letting process, answered all my questions and helped in all the steps. I have not moved in yet, but I am confident that my review will not change. Again, many thanks!
Marta · 6 March 2024
Agent replied · 21 March 2024
Hello Marta, Thank you for taking the time to leave us a 5-star review, we appreciate your feedback and will be sure to pass it on to the relevant team members. Best wishes,Chloe, Copywriter.
★★★★★ 5/5
GoogleHad a lovely phone call with amy, she was extremely helpful! highly recommend
Stephen · 21 August 2026
Agent replied · 11 October 2026
Thank you!
★★★★★ 5/5
GoogleGreat experience! We had Anna, she was so professional and took her time to answer our questions, thank you!
Beth · 11 July 2026
Agent replied · 11 October 2026
Thank you for your feedback. We are happy Anna could help!
★★★★★ 5/5
TrustpilotLeah Smith is a superb landlord manger
Leah Smith is a superb landlord manger. She always responded quickly with clear explanations concerning my inquiries. As a foreign landlord in different time zone, I can hardly encountered any difficulties to get her help at all times. I really appreciate her expertise and efficiency.
Janice · 19 March 2024
Agent replied · 21 March 2024
Hello Janice, Thank you for taking the time to leave us 5-star feedback, we are happy to hear about your positive experience with X1. We will be sure to pass on this glowing review to the relevant team members. Best wishes,Chloe, Copywriter.
★★★★★ 5/5
TrustpilotKatie Hadfield has been very helpful and resourceful
I would like to thank a wonderful and helpful lady at X1 Lettings at Liverpool. She is Katie Hadfield. Katie is always helpful and prompt in replying all my emails. She is like an encyclopedia when I ask her questions relating to lettings issues. Well done and thank you very much Katie !
Helen · 18 September 2023
Agent replied · 29 September 2023
Hello Helen, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
★★★★★ 5/5
TrustpilotAll good !!
Lovely people and help throughout the apartment process !
Nancy · 14 September 2026
Agent replied · 25 September 2026
Thank you Nancy!
★★★★★ 5/5
TrustpilotWonderful & smooth process- X1 Liverpool one
It was amazing to have connected with Harrison who helped me find the perfect studio. He made sure to keep a note of what I needed and delivered perfectly. Very helpful, prompt response. 100% recommend it for students & young professionals looking for a home in the city. Thanks Harrison for your support!
Meghna · 14 September 2023
Agent replied · 29 September 2023
Hello Meghna, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
★★★★★ 5/5
TrustpilotRoxanne Desmond has been amazing
Roxanne Desmond has been amazing! From my first phone call enquiring about a flat to securing one, Roxanne was friendly and professional! I was able to get every query answered and others in the team were super helpful too! Thank you Roxanne for helping us get our lovely new home in such a short amount of time!!!
Toyin · 25 May 2023
Agent replied · 29 September 2023
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
★★★★★ 5/5
GoogleRecently moved into X1 for my final year at uni. Jasmine was super friendly and helpful and did a great job at ensuring everything was in place once I’d moved in. Couldn’t recommend enough!
Harry · 23 September 2024
Agent replied · 23 October 2024
Hello Harry,
Thank you for leaving us such positive feedback, we are so happy you have enjoyed your experience with X1 Sales & Lettings. We will make sure to pass on the feedback to Jasmine, our Tenancy Care Manager!
Kind regards,
Chloe, Copywriter.
★★★★★ 1/5
TrustpilotNot paying back owed money
Whilst I never had any issue during my 3 years at media city. Unfortunatly when it came time for me to leave my apartment, Tower A Media City had a new Tennacy Care Manager, and this is when I experienced my only negative at X1...Hundreds of pounds of rent is owed to myself where rent had been overpaid. Despite multiple emails, phones calls and chasing various teams I have been left with no idea of dates or timelines of when I can expect my money to be returned. The only generic reply being sent is "no update" and blaming the finance team for not responding to her emails. It now looks like the only way I can get my money back is through formal court proceedings as I've been left with no timeline or date of when my money will be returned.The tennacy takeover process itself was extremely poor, contracts being sent incorrect, deposit & rent being wrong, poor and non existent communication, no clear process set out, had to pay an admin fee but ended up doing all the admin ourselves correcting and pointing out her errors in contracts and spent weeks correcting the tennacy care managers mistakes. Unfortunatly one tennant chose to pull out of the takeover due to the amount of errors we faced on X1s side.Personal data was breached including email addresses, phone numbers & personal employment details. No apology was provided even when I requested her to recall the email which included a previous tennants and my own information being shared with another party.If you are considering moving into Media city I would avoid at the moment whilst the current tennancy manager is in place. The whole process is painful and you will be left out of pocket.It is unfortunate as previous tennacy managers at X1 have been really helpful and I've never face any issue until this point. Urgent retraining is needed and X1 need to ensure that all tennacy care managers have access to policies & procedure.
Charlotte · 15 October 2024
Agent replied · 24 October 2024
Hello Charlotte, We are very sorry to hear about your negative experience at X1 Media City, and please be rest assured that we are working to resolve the issues mentioned in your review. In relation to the delays and complications surrounding the refund of your overpaid rent, we understand your frustration with not having a clear timeline. While we’re still waiting on confirmation from our finance team, a member of our team will notify you immediately once we have a specific date. We sincerely apologise for the personal data breach that took place. Your privacy is important to us, and we are conducting additional training with our team members to ensure best practices are maintained and incidents like this do not happen in the future. We will also continue working to improve the communication and processes within our team.If you would like to discuss this matter further, please do not hesitate to contact our Complaints Manager via lois@X1salesandlettings.com. Thank you again for bringing this to our attention, and we do hope we can resolve any problems that have occurred. Kind regards,Chloe, Copywriter
★★★★★ 1/5
TrustpilotDreadfull maintenance broken oven & no wifi for a month since moving in.
Show flat they showed my daughter was lovely then she moved in a month ago. Oven does not work, Wifi does not work, blind broken, fridge shelf broken all faults reported on moving in day and on 3 seperate occasions since. And X1 have done nothing to resolve matters. No point having a great show flat if the flats you put students in dont have the basics such as a working oven. Avoid sending your kids to this company as from my experience they just use pretty show flats to charge high rents for broken flats.
Richard · 14 October 2024
Agent replied · 24 October 2024
Hello Richard, We are sorry to hear about your daughter's negative experience at one of our student properties, and we would like to investigate the issues mentioned. In order for the relevant team to look into the points raised in your review, please can you respond to our request for more information?Kind regards,Chloe, Copywriter.
★★★★★ 1/5
GoogleThe place doesn’t even deserve a star this is the worst place I’ve ever lived in my entire life. I was just on the phone to Laura she told me to ring another number as I’m my 3 week living here and I don’t have a fob to get in and out of the building, she gave me an incorrect number when I went to call again she didn’t answer and the call ended. Me and my flat mates on arrival the place was no cleaned, it was a tip, we had no bin! We have no microwave which they told us would be provided and we had no working kettle. I also discovered that my lock is broken on my door therefore it doesn’t lock which puts my safety at risk. They also allow people to come in and out of your flat unannounced. We have had to chase them everyday for a working fob. Do not live here.
Olivia · 9 October 2024
Agent replied · 23 October 2024
Hello Olivia,
We are sorry to hear about your 1-star experience. Regarding the points raised about fobs, this falls under the remit of Inspired Property Management, who are a separate company to X1 and manage the communal areas at X1 The Edge.
Having investigated the points raised in your review which relate to X1, we have been informed the Senior Account Manager for The Edge is resolving the issues.
Once again, we are sorry to hear about your negative experience and we really value your feedback. We hope we can improve our services in future.
Kind regards,
Chloe, Copywriter.
★★★★★ 5/5
TrustpilotSarah Webster
Sarah Webster has been a great help in preparing all the documents required while keeping me updated on progress of the apartment. She is always fast to reply any questions I have and will also giving advice on what to do when I was in doubt. I am very happy with her service so far and will definitely recommend her to others. Keep up the great job.
Yenny · 15 March 2022
Agent replied · 29 September 2023
Good morning Yenny, Thank you for taking the time to share your kind words about Sarah. She will be thrilled to hear this!Best wishes, X1 Lettings
★★★★★ 5/5
TrustpilotVery impressed, very good customer service
Very efficient and thorough vetting process. Nikkita has been our contact and is very responsive and helpful with any queries. Having spoken to her on the phone, she has a very nice manner about her and was very pleasant when doing the viewing.
Ex · 27 March 2024
Agent replied · 24 August 2024
Hello, Thank you so much for taking the time to leave us a 5-star review. We appreciate your feedback and are happy to hear about your positive experience with X1 Sales & Lettings. Best wishes, Chloe, Copywriter.
★★★★★ 5/5
TrustpilotI cannot express how amazing and…
I cannot express how amazing and helpful Emily has been, nothing has been too much for her and she has given me peace of mind throughout this process. I would recommend this company to anyone relocating, extremely professional and polite!
Graihagh · 24 May 2024
Agent replied · 24 August 2024
Hello Graihagh.Thank you for taking the time to leave us such positive feedback. We really appreciate your 5-star review!Best wishes,Chloe, Copywriter.
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