X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

They are a nightmare to deal with

They are a nightmare to deal with. The apartments seem nice in the photos but the reality is very different. They are poorly refurbished and maintained. You will find it almost impossible to get a hold of someone at X1 if you need help and even if you do good luck actually receiving that help. Not to mention the turnover of staff at X1 means that even if you are promised help, the member of staff you got in touch with might not be working there a week later, leaving you again without any help. This happened to me 3 times over the same very simple and easy to fix issue. A neighbor of mine literally had to have his entire floor replaced because of the poor upkeep of these rooms, but the worst thing was that it took over 6 months to get the work done. Upon moving in none of the communal spaces were cleaned or cleared of the belongings left by prior residents including food. Even if you are lucky and have a relatively smooth experience and your room is not in terrible condition, you will have to dispute the return of your deposit even if you left the condition of your room as it was when you first arrived.Absolutely not worth the hassle.

Jt · 20 August 2024

★★★★★ 1/5

Trustpilot

The student accommodation from hell

Stay far away from this place, there's been issues upon issues , I'll bullet point a few-when I moved in (the 1st day possible) my flat was infested with flies and they wouldn't replace the fly Infested fridge and freezer for 2 weeks (EVEN THO THEY KNEW ABOUT THE FLIES 2 WEEKS PRIOR TO MOVING IN) and when they were replaced, they were too small for a flat of 6 and they didn't care.-our ceiling was leaking right by the lights and we were told to just not use the lights -my flat was broken into and I had to hide away in my room as I was terrified -they had given me a rotting bed and it practically exploded on me when I sat on it one day and they made me pay £112 for a replacement n made me sleep on the floor for a week because they didn't deem it an urgent problem...they then only fixed the bed by putting braces I rather than replacing it...so I had to get back in touch to get the replacement I paid £112 for! Even though it was not ny fault!!-the lift was not working for months because apparently they weren't paying the maintenance people-the hallways and the communal areas were always a mess due to the same reason as above-the bin room was often overflowing due to again the above reasons-I was never given a washing machine card so I had to get my clothes cleaned at home- Took £130 from my deposit...with a lot of absurd and false claims such as not handing in a washing machine card!!! Because I didn't get one in the first place!!!!Oh and my replacement bed ended up not even bing new because I checked it and the wood had literally mold on itI hate this place with a burning passionIt's overpricedUnsafeUnsanitary And I wish I had never moved hereThis place is honestly the worstThey are only after your money

Katie · 20 August 2024

★★★★★ 5/5

Google

Isabella Abraham’s has been absolutely wonderful with helping me book. She’s responded very promptly.

Isabelle · 11 July 2026

★★★★★ 5/5

Google

Great customer service from Steph at X1, really helped me out at short notice to find a place. Kept me up to date with what was available and followed up quickly to secure me a place. Unlike most letting agencies I've dealt with before, X1 listens to what you need. Thank you Steph, a happy customer!

Rob · 19 December 2024

★★★★★ 1/5

Trustpilot

Not worth the hassle.

The only reason I'd be giving one star (if zero stars were possible) would be for the apartment itself - I adored my apartment and would have never wanted to move having made great friends with my neighbours and loved my apartment so much that I'd have bought it!However, the company themselves should be ASHAMED at how they treat their tenants/occupants.From day one I was harassed with parking problems which were of no fault of my own, despite trying to solve these problems this escalated into court cases (which I won due to not being at fault).My tenancy renewals and end were a shambles with zero help.Daniel, one of the staff members at Manchester Waters HQ - he was a dream and in my opinion, the only good thing about the company. Do yourself a favour and avoid at all costs! (I have not received any request as per the comment below, proof of poor communication.)

Lucy · 16 August 2024

★★★★★ 4/5

Trustpilot

Roxanne Desmond has been extremely helpful!

Roxanne Desmond has been extremely helpful in our recent search of renting apartment in Chatham Waters. We are from Hong Kong and needed to rent an apartment for our daughter to stay for her study in the nearby university. We are totally new in the process while Roxanne has been very patient to guide us in the whole process, and providing very valuable advice to us. Roxanne has also helped us through the complicated referring process if otherwise, we won’t be able to move in on time. Many thanks for her dedicated efforts in our case!

Chris · 18 September 2023

★★★★★ 5/5

Trustpilot

Jade from X1

Jade was really lovely and helped me throughout the process and was very reassuring and just super helpful - Normally when approaching properties I feel quite anxious and stressed as the only time I ever left home was for student accommodation whilst at uni, so I was quite nervous but Jade explained everything really clear and made it a very smooth process!

Liam · 25 May 2022

★★★★★ 1/5

Trustpilot

These people can't be contacted

Don't bother trying to contact these people. Over the past 2 days I have spent 3 hours and 8 minutes waiting for them to answer the phone. On 4 occasions they did answer - 3 of those to play me their advertising before cutting me off. The 4th time I did get to speak to a human. I explained I wanted to make a complaint regarding Chapel St. I was told someone would call me back. 3 hours later I'm still waiting. My complaint was regarding false information given by x1 staff in an earlier call which resulted in us driving from the east coast to Salford for no reason. So ...x1 if you read this I have some of your property. If you want it returning I suggest you contact me because I'm not wasting any more time trying to contact you.

Sandra · 12 August 2024

★★★★★ 5/5

Trustpilot

Good experience, Recently even better.

It's been a good experience renting with them especially in the recent months because their new property manager for our apartment - Cherie has been very helpful and responsive. She's been handling issues quicker than before. X1 almost always responded promptly to maintenance issues with a few exceptions. Nothing much to complain.

Adithya · 26 May 2023

★★★★★ 5/5

Google

Lovely staff .. really appreciated Anna for the time

Samira · 11 August 2026

★★★★★ 2/5

Google

You'll notice that the 5-star reviews are from people posting immediately after viewing flats, and the 1-star reviews are from people that have actually lived in X1-managed properties. I am the latter. I have lived in my current flat for 3 years. When I moved in, the apartment had not been cleaned, despite them having had a full month between tenants. The kitchen countertops are cracked fully open revealing the manufactured wood particle beneath and rendering the surface not food safe. While they did come around to fix the leaking roof two years after I first reported it, they never followed up to address the persisting black mold nor to repaint the ceilings as they said they would. They take their sweet time communicating updated door codes to me; whenever the building changes door codes, there is frequently a 3-day gap before X1 bothers to tell me. I have been locked out of my building at night twice now, and have had to bother my neighbors to let me in and provide me with the updated codes. Lastly, they have twice threatened me with legal action: once with eviction for politely asking by email that my rent not be increased by £50 on renewal, and once with collections for being a few days late on rent (they haven't facilitated a direct debit). While the apartment (though not its upkeep) and location is nice, X1 is merely the management company, and my review reflects on their poor performance in such a capacity.

Molly · 24 September 2025

★★★★★ 1/5

Trustpilot

Dont trust what you are told - make scrupulous records when you move in

On exit I left apartment Spotless (much better than when I arrived) but they still tried to deduct c£120+ for cleaning, painting a marked wall and resealing a worktop. That despite THEIR OWN REPORT saying 'cleaned to a professional standard' and had taken photos of the wall/sealant when entering the property evidencing that the issues existed when I moved in. Be careful as you only get two days to respond so very narrow time frame, but I did and got the full deposit ... but only because I'd read the reviews online and prepared for the scam claim.

AEJ · 24 September 2025

★★★★★ 5/5

Google

Outstanding, professional service from Amy Mossop and her team! Very courteous and quick to get back to me with any queries or concerns I had!

Jamie · 25 November 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Nikkita and Harrison and the team are a joy to deal with and made the whole process smooth even when a few blips occurred.Thankyou very much for all your help and Lewis is looking forward to moving in soon

Corriene · 28 March 2024

★★★★★ 1/5

Google

Would put zero if I could. DO NOT trust this letting agency; they are the worst of the worst: terrible accommodations, and the staff do not reply to your calls or emails. Avoid like the plague!!!!

Tobias · 11 September 2026

★★★★★ 1/5

Google

Incompetent and entirely useless - do not rent with these people! I moved into my apartment in November and never received an emergency phone number. Our flat leaked and flooded our kitchen with dirty water - with no way of contacting them for two days we called Redwings emergency number who manage the rest of the building who told us to turn off our fridge and wait to contact x1 during their business hours. Having done so rang 3 times with no answer sent multiple emails which get bounced around ‘out of office’ emails for all of their agents until we finally got hold of one who sent someone out to look at it. He was here for five minutes and we haven’t heard anything since - no fridge or kitchen for three weeks and no responses to emails or phone calls and an expensive flat that floods everytime it rains. We will not be paying our rent to this ‘company’ next month. (Not a student rental)

Francesca · 27 July 2024

★★★★★ 5/5

Trustpilot

The experience was great and easy

The experience was great and the procedure was quick and easy. Roxanne Desmond was very helpful and friendly, she guided us through all and explained everything properly. Overall a great service 👍🏽

Sneha · 25 July 2024

★★★★★ 1/5

Trustpilot

Do not let these people waste your time!!!!!

This is an email I sent to X1 today: “Asthy what is going on, please?We started the application process about 6 weeks ago and we are no way further forward. There is no updates, no information whatsoever and you hardly respond to any emails I send. This is very frustrating. We just want to move into the flat. The latest requested documents were sent over to the hub email address because we couldn’t upload to the online portal? What else is outstanding? What is the issue? I really don't understand how it can be this difficult? Do we need to pay upfront to secure it? I can do that just tell me what we need to do please.” There was no response again, what a shock. This is the latest email I sent to them today: “Once again, the email hasn’t been replied to. This whole experience has been a total and utter joke made by you and everyone we have had to deal with at X1 lettings. I will take to every social media possible to write a review about our experience. Please cancel our application, if you can at least do that. What a joke. “We decided, much too late, to cut ties with this diabolical “award winning” company. Please don’t let them mess you about and waste your time. I genuinely can’t put into words what an utter s***show they’ve displayed throughout!

Anna · 16 August 2023

★★★★★ 1/5

Google

Awful. My son cannot get into his accomodation again today. He has been to the front desk at Seymour st for four days to programme his card and there’s no staff. Over ten faults logged at move in and none looked at a week later and received an email telling him to complain to the council because the communal areas managing agents changed early in the year and don’t answer emails. An expensive germ filled dump.

X · 25 September 2024

★★★★★ 5/5

Google

Thank you to X1 for helping me find my new home, big thank you to Matty for guiding me through the process and making it all so easy!

Eve · 23 September 2024

★★★★★ 5/5

Trustpilot

Exceptional Service and Professionalism!

I had the pleasure of working with Rob & Fiona from X1 Lettings recently, and I must say they exceeded all my expectations. Right from the beginning, their communication was top-notch, making the entire process smooth and stress-free.They were extremely professional and knowledgeable about the properties available. They took the time to understand my requirements and showed me several options that matched my preferences. Their attention to detail was impressive, and they promptly answered all my questions, ensuring I felt well-informed.During my tenancy, a minor maintenance issue arose, but Fiona acted swiftly and efficiently to get it resolved, demonstrating their commitment to excellent customer service.I can confidently say that Rob & Fiona went above and beyond to help me find the perfect home. I am incredibly satisfied with their services and would highly recommend them to anyone looking for a reliable and dedicated letting agent.

Siri · 5 August 2023

★★★★★ 5/5

Trustpilot

I recently completed the leasing…

I recently completed the leasing process for my new apartment managed by X1 Property Management, and I am genuinely impressed by the outstanding level of service I received. The entire experience was smooth, well-coordinated, and handled with exceptional professionalism.

Hamza · 8 December 2025

★★★★★ 5/5

Google

I'm really happy with the communication from the team, in particular Harry who makes the maintenance jobs run so smoothly. His customer service is outstanding, he's quick to respond and knowledgeable from start to finish. Thank you 😊 …

Dclarex · 3 March 2024

★★★★★ 5/5

Google

Great viewing Today. A nice tour of the property with questions and concerns answered honestly. Grace Bowden was a pleasant host and very knowledgeable. Thank you.

Dougfraughan · 19 October 2024