X1 Lettings Liverpool reviews

★★★★★ 5/5

Trustpilot

Professional Service

Katie Hadfield is very professional and prompt.I am very pleased with the service I am getting. She is always available when I need her.Katie consistently demonstrates a deep understanding of her role and goes above and beyond to meet and exceed expectations. What sets Katie apart is her excellent communication skills. She is always prompt in responding to inquiries and addressing any concerns. Overall, I am extremely satisfied with the professional service provided by Katie.

Rana · 22 September 2023

★★★★★ 1/5

Trustpilot

Will scam you at the end

I was their tenant for 3 years and a half, during which I was always on time with all my payments and have had zero complaints from my neighbours; however, at the end of my tenancy, they've decided to charge me almost £700, most of which is for completely invalid reasons (re-sealing the shower, replacing the sofa, cleaning the oven which I had already cleaned etc). These are items that are only a bit worse-for-wear than they were when I moved in, and not damaged by me in any way. I was also told I have rent to pay in arrears, which is absolutely not true!In terms of the Salford Town Hall building, what you get is a bit of a lottery -- some of the areas and apartments are okay, but other corridors stink of weed, there's loud music blasting from the neighbours etc. Also, there's a pub right outside, which also means noise until the early hours, since there's zero insulation, sound proofing or glazing. I absolutely would not use them ever again, and I'll ask for counsel from Shelter re: the validity of those charges.

Eddie · 16 May 2024

★★★★★ 5/5

Trustpilot

My experience with Sophie

A couple of months ago, Miss Sophie Spencer was appointed to take care of my properties. She is an excellent senior manager and I was very satisfied with the experience she’s provided.

Muhammad · 16 May 2024

★★★★★ 1/5

Trustpilot

Updated Review: Bad service from agents, lack of consistency

I was interested in an apartment and called to get more information about it. I had a lot of questions and Katie Hadfield went above and beyond in answering all the questions I had and also assisted in scheduling a booking for one of the properties I was interested in. Update: Went to do a viewing with a gentleman named Mackenzie, he did a fantastic job and was great. When it came to the application part Lydia was the agent I worked with. From the application process everything went downhill. I was told different stories by the letting agents in regards to the process. Had to call multiple times to get a response. I was willing to pay 3-6months ahead, (despite the fact I earn well over the income requirement). When I called to see the status of my application Lydia made 1 million excuses and tried to throw Mackenzie under the bus by saying he spoke to me about the application which he did not. Lack of accountability. They will just take your details and applying is essentially a waste of time even though I was the first to view the property and was not even given a chance to even put a holding deposit down. Do not waste your time coming in for a viewing, especially if you are coming from far. Try to speak to an agent that will take their job serious and you might get lucky.Except Katie and Mackenzie, both were amazing

Andrew · 26 April 2023

★★★★★ 3/5

Trustpilot

Good but better communication needed

I'd like to thank Will for going beyond his hours to assist us in the move. One major improvement would be better communication between potential tenants, the letting agent and the referencing company. Especially some form of a pop up notice to the agent and an email to the tenant that a reference has been declined.

NM · 30 June 2022

★★★★★ 5/5

Trustpilot

Helpful customer service

I am in the process of booking my flat with X1 and Laura Hannah has been incredibly helpful, from organising the booking to talking me through the booking process.

Molly · 28 June 2024

★★★★★ 5/5

Trustpilot

Second review for Josh Wilde

Second review for Josh Wilde. Josh has been so patient, so kind, so helpful and so quick with responses. I have never dealt with someone who made huge setbacks seem so small because of how efficiently he handled everything. Josh secured a property for me within 30 minutes and has been dealing with me for nearly 3 weeks now and has never made me feel stressed or rushed. I really appreciate your professionalism Josh.

Naomi · 22 September 2023

★★★★★ 1/5

Trustpilot

The worst agency ever

The worst agency ever, avoid. Our washing machine was not functioning and the door could not open knowing our clothes where stuck inside, when reported no one came back to us and after a month they finally did because we have decided to deduct £200 from total rent payment. They have been informed we will do if they don’t sort this out for us and after more than week they have responded only about the money deducted and not when the issue to be sorted. We have spoken to julia and cc’ any other email to find support and help and no one seems to care they only care about the money they don’t see that being without a washing machine for more than a month is a very big inconvenience when our contract clearly states than we have the appliances included with the rent. Also they do not care about about the cost and pain we have had to through within a month from laudry service and the clothes we needed to bin as they were stuck inside washing machine and smelling bad they are asking for evidence when their contractor was the one opening the machine and have seen that. Isn’t it obvious it would have been great if they care the same way when their client is having an issue .

Ghizlane · 28 April 2024

★★★★★ 1/5

Google

This was the absolute worst experience ever thankfully I dodged a bullet and didn't rent from them. The management's communication and honesty were a complete joke I had to waste a trip to their office just to get the keys and then at the last minute they hit me with this pay everything upfront that's the exact opposite of what they said a monthly payment plan. And don't even get me started on their giant office full of useless people the guy handling my paperwork wouldn't even look at me I had to call them every single day to get any updates on my application, which I started back in late February finally on freaking March 14th they tell me to come get the keys the whole thing was a giant waste of time and incredibly disrespectful!

Arjun · 28 April 2024

★★★★★ 5/5

Trustpilot

Thank you Roxanne and Annie

Thank you Roxanne and Annie. I’m currently overseas and looking for accommodation in Leeds X1 Aire Building. They answered any questions or concerns I had.

Amin · 29 August 2024

★★★★★ 1/5

Trustpilot

This letting agent is a nightmare

This letting agent is a nightmare. They force tenant to make a repair they suppose to do. They don't even attend to their tenant request. I rented a two bedroom house with this letting agent but it has been from one distress to another. This agency doesn't worth people to rent or buy from them. If there is anything worst than 1 star that should be what I would have given to them.

Neny · 27 August 2024

★★★★★ 5/5

Trustpilot

Great Viewing

We’ve just had our second viewing of the day with you, the first was with another agent and we couldn’t have had more different experiences. Thank you Charlie for making it feel exciting and for answering all our (many) questions. The complete opposite to the other agent

Gemma · 13 April 2023

★★★★★ 5/5

Google

Spoke to Chloe on the phone about a property and she was really helpful about some information I was asking about the property

Darren · 23 September 2024

★★★★★ 5/5

Google

I spoke to Chloe who helped me book a viewing for an apartment in Liverpool - would highly recommend her and X1 thanks!

Ollie · 23 September 2024

★★★★★ 1/5

Trustpilot

id rate it 0 if i could

id rate it 0 if i could. i dont know how to put into words how bad it is i am actually begging you do not stay here or in any other x1 buildings.

Honestyisthebestpolicy · 10 December 2025

★★★★★ 4/5

Trustpilot

I baught the flat fromX1 in 2015 first…

I baught the flat fromX1 in 2015 first 5 years there was no problem as we were on rent gurantee scheme. As soon as the 5 year period finished the nightmare started. It was impossible to get through to your letting agent. Too many expenses came up money was deducted from rent without authorisation. Then Julia came along and since her arrival things are under controle. She always returns your call if any problem in the flat she discuses with you and then gets work done. I had less than 2 week vacant period between my tenants. If Julia leaves ill leave too.

Afshan · 11 April 2024

★★★★★ 4/5

Trustpilot

Good experience

Moving has been extremely easy and the communication with the company has worked well. Special thanks to Ella who has been super helpful and kind over the emails regarding the move in.

Kaisa · 9 April 2024

★★★★★ 1/5

Trustpilot

Unresponsive and uncaring

I lived at X1 Eastbank tower from November 2022-2023. During my time here X1 proved themselves to be extremely unresponsive and lacking in their duty of care. For example, the lift would regularly break and X1 would take sometimes weeks to fix the issue. This is obviously quite an imposition for those who live on the higher floors.Further to this, there was an incident where a tenant left a hello fresh box in the lobby whilst they were away. The lobby resultantly smelt like rotting flesh as the meat decayed. X1 did not arrange for a professional clean to rid the communal area of the truly awful stench, should this not be their prerogative to ensure tenants don’t have to live with the smell of rotting meat? Finally, upon moving out we left our flat in the condition for which it was given to us. Despite this, we were charged an extra £200 for an extensive professional cleaning fee (with no invoice for said cleaning fee). We queried this with X1 who informed us they were happy with the charges. Once we decided to formally go through the Deposit Protection Process, the representatives we had been speaking to, suddenly and conveniently went dark. We were left with 0 response for weeks on end whilst we queried how and when X1 would fulfil their end of the DPS process. We could not help but feel this was an attempt to kick our case into the long grass and hope we would give up in trying to have our hard earned deposit returned. This was quite distressing and the lack of care displayed by X1 when they eventually replied a month later was truly unprofessional. X1 should be aware of the precarious position many tenants find themselves in current times, yet in our experience they repeatedly took advantage. Charging exorbitant rents, ignoring tenant concerns and trying to siphon funds to the last moment.

Aidan · 4 April 2024

★★★★★ 1/5

Trustpilot

Absolute shambolic company

Absolute shambolic company, with no ethical standing whatsoever. (I have been forced to remove the name of the agents) should be ashamed of the hurdles they tried to put us through to get back *OUR* money as a deposit. The lifts never worked, our packages constantly got stolen from the building, and they are just an awfully rude and useless company to deal with. Everyone working there should take a long look in the mirror and quit. Shambles. Parasitic company.UPDATE - since putting this review on here, they have messaged asking what they can do to help me - but ignored us completely for several months, during a cost of living crisis at Christmas time! Classy company...

James · 4 April 2024

★★★★★ 1/5

Trustpilot

Worst lettings agency ever

Most disgusting letting agency ever. Firstly when we moved in to atlas court (student accom by x1) we were given a rubbish bathroom with a broken shower door so it would flood every time somebody showered, broken extractor fan so black mould kept growing multiple times, 2 men came to visit and mentioned our bathroom hasn’t been renovated even though it should have. Cold water for 3 months when first moving in and we were told to fix it ourselves. Broken oven for months, broken stove, mice multiple times, homeless people breaking in because the building door is never secure (me and flatmate had to call 999 twice as they were on our floor doing drugs and x1 said they can’t do anything!) huge leak on my bedroom roof left for months, pipe bursts in the coup-boards under the sink, broken sink tap and leaking countertop, flood on ground floor of the building which made the whole building smell and nothing was done about this, broken lift for months, stolen parcels and bathroom light exploded whilst my flatmate was showering which caused every light in the flat go go out, we were left in the dark for a day. This place is a complete joke!

Zobia · 3 April 2024

★★★★★ 5/5

Trustpilot

All good

All good, easy to email and talk to, and ensured as smooth a process as matters can be for guarantor checks. Thanks Laura

Simon · 11 September 2024

★★★★★ 5/5

Trustpilot

Dee is a compassionate human being

Dee is a compassionate human being. She assisted us in securing a parking space after failures from a few other staff. She is kind and listens to us.

Clarence · 26 August 2025

★★★★★ 5/5

Google

Harrison and Roshin were really helpful and responsive to my concerns during the lettings process. The maintained clear communication and supported me through the process.

M · 25 September 2025

★★★★★ 1/5

Trustpilot

AVOID X1

A company that has no interest in helping or providing any form of service once they have your money. All the staff are either very simple or have been trained to lie and be as useless as possible. Staff I have experienced have lied about providing a parking service, offered me places to park in their staff car park and then fined me for doing so, leaks present in building for a year of tenancy, unimaginable mould everywhere in the garage. I could list more too. WOULD AVOID AT ALL COSTS

TOMKINSON · 25 March 2024