X1 Lettings Liverpool reviews

★★★★★ 1/5

Google

Their policy is to sign the contract just after you moved in, which is bad practice. Two working days before my original move-in date, they sent me an email saying that my move-in date was delayed by one week. I didn't have any other place to stay, so I had to stay at the hostel, and they refused to refund the expenses. They told me lies to avoid me getting out of the contract, and they didn't send my money back even if I had a right to ask for that. They broke into my room without my permission, throwing my stuff on the ground to change the mattress. My contract lasts for 6 months, and it just started. Wish me good luck. [05/03/24]: Update: we got mould in the kitchen since mid January, see the pics. No one came to fix the problem. No one cares.

Marco · 10 March 2024

★★★★★ 5/5

Google

Thanks to Matty Morgan for helping me find my new flat. A seem less experience from start to finish. Well done.

Frank · 23 September 2024

★★★★★ 4/5

Trustpilot

Staff…

The experience itself was quite tricky and complicated and we had lots of set backs while trying to complete the process. Harrison was there to help every step of the way and was just unbelievably patient and helpful. An absolute credit to the company.

Mr · 9 May 2023

★★★★★ 5/5

Google

I lived in X1 apartments for 3 years between X1 The Gallery and X1 The Courtyard, during this time I was grateful of the friendly, helpful and professional staff in the office with a special mention to Steph who couldn’t do enough whenever I called the office.

Seimi · 18 December 2024

★★★★★ 5/5

Trustpilot

Katie Hadfield - a gem at X1 Lettings

Katie Hadfield at X1 Lettings is professional and very personable. We were very pleased to meet her last year at one of our properties. Katie is the key contact for us and we appreciate her efficient communications and support.

KH · 19 September 2023

★★★★★ 5/5

Trustpilot

Katie is a credit to the team!

The service has been outstanding. Katie has gone above and beyond in helping our search for a property go as smooth as possible. She has been attentive and her responses have been incredibly quick, which has helped a lot and made the process less stressful! Katie is a credit to the team!

Amy · 14 July 2022

★★★★★ 5/5

Trustpilot

Great Experience

I am currently in the process of booking my studio and Emily Wood has been very helpful in making this process very easy and stress-free.

Adham · 10 July 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT AT MANCHESTER WATERS

The flats were constantly being broken into packages were stolen every day. Random people walking the corridors security were all but useless. Doors broke and weren't fixed for over 2 years! Passes constantly disabling and having to travel to their Salford office to correct. Our boiler broke over Christmas nobody would come and look so for over 3 weeks we had freezing cold water. Eventually came out and admitted their was an issue on their end. This was in-between the constant water shortages as the pumps constantly break.Cars are constantly being stolen and ticketed even though X1 are the people to employ the ticket people.The road becomes a car park for the football on a weekly basis.

Jack · 26 February 2024

★★★★★ 1/5

Trustpilot

Avoid X1 if you are a landlord…

Avoid X1 if you are a landlord expecting professionalism, transparency, or basic responsiveness.

Stella · 11 May 2026

★★★★★ 1/5

Google

I would have given minus if it was an option. We live above 18th floor of the Tower building and there is two lifts for the residents of this building. For the last few weeks, there was always some problem with one of the lifts and it was getting fixed periodically. Today when I returned from office, both of the lifts are broken and this building consists of 26 floors. When I called X1 to understand when the lift is getting fixed because it is not really the most common thing to take the stairs for climbing 20 floors. The X1 lettings representative informed me that the lifts could not get fixed today so the technicians will be only coming to fix it tomorrow. When I asked why they didn’t inform the residents before, the person had the audacity to tell me it is a ‘minor issue’ really and if I have any disability. Did they think no disable people will live in this building? Then should have advertised it like this. They don’t care about the residents, really okay to sleep the night knowing lifts of a 26 storied building are working and totally unbothered. Never use this letting company unless you want to suffer. They assured that the building is well maintained when we rented it. This is just ridiculous. If they at least had behaved the right way and was sorry about the situation, it would have been understandable. Their behaviour is outrageous.

Labiba · 23 February 2024

★★★★★ 1/5

Trustpilot

If it was possible to score lower than 1 I would

Have been with X1 for 3 years and trying to get any kind of competent reply from anyone is like trying to drain blood from a stone. - rent increased +66% in 3 years - emails go unanswered for months to then realising the person you were emailing left the company and as a tenant you were never informed of your new representative for the building.- consistently poor response to building maintenance (lift went broken for 6 months despite being raised by multiple tenants)- ‘fully furnished’ aka, ikeas cheapest range.- poor finishings in all the flats - hilariously incompetent reception staff who are also just rude , don’t bother leaving a message as it won’t get responded to.- RE READ your contracts as ours had the wording changed between re-renewals and a break clause was taken away from us without any notice.- it’s likely they’ll reply to this asking to this asking us to email them to resolve the problem, which is actually offensive given their reputation and previous negligence.

Georgia · 22 February 2024

★★★★★ 1/5

Trustpilot

Do not rent with X1

After living with X1 for 2 and a half years I can fully say with my chest that they are horrendous. They charge you for a clean when you move out but you walk into a dirty flat that has pubes on the toilet bowl and skids in it. They walk in half way through the day to do a viewing they gave you no proper notice of. You report something as broken and it never gets fixed, there was a a leak outside our flat which resulted in damp going all down the wall- never sorted out- looks gross. And whilst we’re in the topic of gross. The basement level is FULL of mould- don’t see how that’s safe. And finally the staff- over the 2 and a half years there we had 1 decent email, every visit to the office they look at you like you’ve walked in covered in faeces. They look down their nose at you and look bewildered that you dare bother them (ps it’s your job xo). All round a bad experience and I know- I shouldn’t have stayed with them for that long but what can you do when they leave you to sign a tenancy agreement THE DAY BEFORE you move in. To conclude. Just don’t.

Megan · 19 February 2024

★★★★★ 5/5

Google

My room is amazing and staff are so helpful especially Matty who helped me feel at ease throughout the whole moving process!

Fay · 23 August 2024

★★★★★ 5/5

Google

Sabrina was amazing at responding to my email about a problem I had. Very quick and efficient response Thanks Ben

Ben · 23 September 2024

★★★★★ 5/5

Google

Couldn’t recommend Lois enough, she found us a lovely tenant for our property and made the whole experience so easy and stress-free.

Victoria · 21 August 2024

★★★★★ 1/5

Trustpilot

Horrific when you need them most.

Just been hit with my end of tenancy and x1 are trying to charge me for maintenance issues reported weeks (and in some cases months) ago.

Joseph · 17 September 2026

★★★★★ 1/5

Trustpilot

Horrible..

This company is a joke! We dealt with Dennika, in Leeds. When we moved in, the flat was in horrifying conditions, including mattresses, but the company claimed it has been all professionally cleaned, which was hard to believe as it was really in a disgusting state. We sent them a list of faults and repairs that needed to be done or at least noted that it was done before we came. During our 6 months tenancy anything we emailed about we did not get a response for at least a week if even we got any at all. There was hardly ever someone available in the office, but when they needed something they called and emailed several times. For example, when we handed in our notice and they needed to do a viewing of the flat, they called 8 times in an hour and when we allowed them to come a certain hour when they knocked and we did not open immediately we could hear a master key, no patience or sense of privacy at all! We paid to reposit instead of a deposit and when we ended our tenancy we got charged on top of that almost £300 for ridiculous reasons such as faults that were done before we moved in and we reported them as well. On the day when we were meant to hand in our keys, Dennika was suddenly out of the office (as usual), and we were told to leave the keys inside the flat. We did not hear anything for 10 days after we moved out and then we got charged that money. Absolutely terrible and unprofessional service...

Dominika · 22 November 2022

★★★★★ 5/5

Trustpilot

Very good service

Harrison Wood has been extremely helpful in helping me secure an apartment. He has answered any queries very quickly and has given me all of the information I need.He also gave a very thorough accommodation viewing. Thank you!

Alice · 21 September 2023

★★★★★ 5/5

Trustpilot

Rosa at X1 Lettings

Rosa at X1 Lettings helped me greatly during my move in process. She did my viewing and has been my main point of contact and not only has she remained professional throughout, she has been very friendly and made sure this process has been as easy as it can be. I’ve enjoyed talking to Rosa the times that I have and she has been very helpful. Thank you Rosa and I’m sure you’re future will be bright!! I appreciate all the effort you gave put in :))

Shannon · 11 November 2022

★★★★★ 1/5

Trustpilot

Save yourself

Save yourselfNot worth the money at allSo many issuesPlease live anywhere else !!!Issues:• Blind has no pull cord and is filthy (couldn't put my blind up for weeks, only fixed the cord after two weeks and am waiting on a replacement over 2 months in)• Sketchy and slow Wi-Fi• Bench for a dining room table (cheap quality)• Wobbly bench set up (one bench broke and was fixed, that broke again and the other is also broken)• Dirty and stained mattress• Joke of a room chair (kids party chair)• Fob on flat door doesn't work• Dirty window• Oven dials broken• A hallway light is broken• Showroom is very misleading• Not been given our post box key• Can't receive parcels as there is no reception or any members on site to let delivery men in, only time you can get parcels is when the front door is broken but a homeless man has probably robbed your parcel by then• Awful reply time from the X1 team and urban evasion when trying to resolve any issues. Took me a month to get a reply from an X1 managerAlso to note all the rooms are owned by different landlords none of which are UK based.I've lived in 'Glassworks' and 'The Edge', have also been to see over 20 different accommodations over two years of living here and can safely say this is the worst I've seen by far.

Bensb · 5 November 2022

★★★★★ 5/5

Trustpilot

Everything was very smooth

Everything was very smooth! One of the best experiences with a letting agency, and trust me I've had loads of bad ones. Special thanks to Asthy - the viewings manager who was super helpful, and always there to ensure that all my questions were answered!

Salma · 14 February 2023

★★★★★ 1/5

Trustpilot

Avoid like a plague!

We rented an apartment for over three years and were very happy with X1, but when we asked for an early termination our experience turned into an absolute nightmare. We offered to pay one month's rent as a penalty for moving out early, and the landlord agreed. So we were supposed to move out and return the keys before the end of January and pay the February rent. The agent never presented us with an amended contract to sign, although they promised to send one, and no additional details of us leaving the apartment early were discussed. A week after we handed over the keys, the agent emailed us saying we were responsible for paying all bills until the end of February, which at least seemed odd to us since we no longer had access to the apartment or meters and the electricity could be heavily used at our expense by anyone. When we tried to discuss our concerns, our message was completely ignored and the agent started threatening us with debt collection. Our attempts to start a dialogue and clarify the ambiguities over the next few days were met with the same ignorance, intimidation and generally unpleasant treatment. We sought a legal opinion and were told that the situation was strange, to say the least and that no one should require us to pay bills for an apartment that we did not have access to.In an attempt to find a better solution, we notified the agency that if we are treated as tenants, we would like to regain the keys and control of the apartment, and we would like to know about the visits that take place there. The agent generally treats us as problematic and claims that they will conduct visits whenever they like, with the landlord's consent (after 24 hours' notice). For us, this means constant visits to the apartment, during which the agents will turn on the electricity and heating, and we will pay for it. We have repeatedly asked whether, if someone leaves the heating on by accident or causes a fire, is it really appropriate for us to be responsible. The agent's answer is basically "I'm not a lawyer, I won't answer your question".The way we are being treated is absolutely disgusting and shocking. The agent left us no room for any substantive discussion, conducting a one-sided conversation and intimidating us. After days of us trying to clarify the situation, agent told us that by "rent" in previous emails with us they meant "rent and bills". Well, we don't read minds and because "rent has been held in the courts to be a regular, contractual payment, which a landlord is entitled to receive from a tenant in return for the tenant's use and occupation of premises" we had every right to assume that rent is rent and only rent. Following the agent's reasoning, they can now change all the terms of our agreement and hold us responsible for whatever possible for as long as they please. It was an error on the agency's part that our earlier departure was not discussed in more detail, and this is not our fault, as we were not responsible for drawing up the updated contract. Throughout this stressful situation, we never even refused to pay the bills, but the agent's disgusting and humiliating behaviour left us no room for any dialogue and clarification of our doubts.The "communication" (if that's what we can call the agency's intimidation and ignoring our messages) is still going on and every time we see a new email, we feel sick. We have been forced to ask the agency to stop ignoring our messages and treat us with respect, to which they continue to respond in an intimidating and extremely unpleasant manner. We are at a loss for words.Unluckily, we currently live in another apartment managed by X1 and the condition of the apartment is terrible. We were not told that it was so noisy that it wouldn't let us sleep. We are fed up with X1 and we will never use this agency again, even if it is the last agency in the world.

Sue · 26 January 2024

★★★★★ 5/5

Trustpilot

Jade X1 media city

I dealt with Jade from the X1 media city team and she was super supportive and helpful throughout! She went the extra mile to ensure I was able to get the flat I wanted and ensured I was aware of what was happening at each step. She was great!

Shifaa · 14 September 2022

★★★★★ 5/5

Google

Would definitely recommend X1 I spoke to Chloe and she helped arrange a viewing for an apartment. Thank you!

Ryan · 23 September 2024