X1 Lettings Liverpool reviews

★★★★★ 5/5

Trustpilot

Katie Hadfield is really nice lady

Katie Hadfield is really nice lady , when I ask questions about the properties, she will quickly answer me and if she was not at office then she will email me , she makes me feels safe for her to look after my three properties! 👍

Patty · 18 September 2023

★★★★★ 1/5

Trustpilot

Complete Disaster

Rude. Incompetent. Unprofessional. 0 StarsI had the worst experience of my life dealing with this letting agency. To begin with, before I moved in I viewed the apartment and noted that there was black moulds in the bathroom. I was assured that this would be throroughly cleaned by a professional cleaner. When I moved in, the bathroom had not been cleaned and the mould remained. When I contact X1 lettings, their only response was that I should “clean it myself”. As a result of this, I developed breathing issues and had to clean the bathroom myself with heavy duty chemicals to remove the mould. Additionally, prior to moving in, I noted that there was extensive staining on the couch as well as a broken table on the balcony. Once again, I was assured by X1 lettings that they would replace all damaged and broken furniture prior to my moving in. The day I moved in, I was shocked to find that none of the furniture had been replaced despite what XI lettings promised me prior to moving in. I photographed this and sent it to X1 lettings to inform them that they had not replaced the broken and damaged furniture. They eventually replaced this after 2 months and CHARGED ME to replace these items even though they were already broken before my arrival AND X1 lettings was aware of this. Even after I moved out, X1 lettings chased me to pay for this furniture I had no part in damaging and threatened legal repercussions. I was absolutely exasperated by this. I attempted to refer them back to the multiple emails we had sent when I moved in with proof I had not damaged the furniture and confirmation from them that they would replace these items. This had a significant impact on my wellbeing. X1 lettings would not enter into any discussion with me about this despite the clear evidence in the emails we exchanged at the beginning of my tenancy.I had to end my tenancy earlier than expected for which I gave more than one month notice and paid 810 pounds of an early termination fee which was not mentioned in the contract. I paid one month extra rent and was assured by X1 lettings senior management that they would start to advertise the property as a priority immediately. After moving out, they failed to contact me with any updates about the status of my rental and instead sent various emails asking for different amounts of money. They threatened legal action against me if these fees were not paid. Eventually after a prolonged period of no communication, I contacted the letting agency and they informed me I owed 2 months rent. When I enquired about if they had a new tenant, I discovered that the property was never even advertised. When I attempted to speak to X1 lettings senior management, I was spoken to in a highly rude and condescending manner. They did not want to help or assist me at all and were not apologetic for their failings. They then told me my rental was “taken off the priority list” despite another X1 agent informing me that the property was still currently under my name and not for re-letting. As you can clearly see, it is extremely difficult to get an honest answer whenever you question X1 lettings.In addition to the thousands of pounds I already paid them despite no longer living in the property and settling with Reposit, they charged me an additional 3,111 pounds after this. The threatened if this was not paid within 48 hours they would report me to debt collectors and the CCJ. They sent me this email and gave this 48 hours notice on a Friday evening which resulted in utter panic and distress over a weekend where it is difficulty to transfer money from a banking perspective.Ultimately, I had a horrendous experience with this letting agency and would advise any prospective tenants to AVOID them at all costs. They do not work with any integrity or show any care or support for their tenants. I wish I had never rented a property from them. I am glad to be free now of their complete unprofessionalism and lack of integrity. PLEASE AVOID THEM AT ALL COSTS.

Ozair · 8 July 2024

★★★★★ 5/5

Trustpilot

I would also like to thanks Josh Wilde…

I would also like to thanks Josh Wilde who helped both me and my friend through the process of my new home. So professional and always there to help! Thank you so much guys. The smoothest process I’ve had with an application and moving in. ❤️

Mia · 16 September 2023

★★★★★ 5/5

Trustpilot

Thank You

I had a great experience while searching for an apartment with X1 Sales and Lettings. I would like to thank Ms Roxanne Desmond for her assistance with great professionalism and patience.I would like to recommend X1 Sales and Lettings especially Roxanne based on my experience.

Anonymous · 27 September 2023

★★★★★ 1/5

Trustpilot

Poor service & lack of communication...

I was a prospective tenant and often felt like I was communicating with a toddler, actually that's an insult to toddlers. I was emailing and asking questions as one does; and it went from having to send 3 follow up emails to get a simple answer, to no response at all. No wonder they're so many vacant X1 properties. Thankfully, I think I dodged a bullet.Update 24/06/2024: Wrote this review and got the below response. Responded to what they emailed as requested, and still no one has contacted me...thus reiterating my original review. Mind-bogglingly unprofessional.

IvyH · 24 June 2024

★★★★★ 5/5

Google

Kieran was a lovely person showing myself around . Very informative lovely apartment . Will be looking for bigger property hopefully with X1 studios

Nikki · 1 November 2024

★★★★★ 1/5

Trustpilot

Horrific lettings agency

Horrific lettings agency. Stayed with x1 for 4 years and been charged nearly £500 worth of fees for the apartment of which I have lived in for 4 years and which was not in a good condition upon moving in. The flats paint work was marked and a mess upon moving in I did raise this. Now they would like to charge me nearly £200 for a repaint of which they should be doing anyway as I have lived there for 4 years for free of charge as under act 4.1 this is wear and tear... They have then decided they would like to charge me £50 for a sofa clean and for marks on the mattress and sofa of which were present upon moving in. I even cleaned under the sofa and mattress upon moving in which was left in a disgusting manner as the flat had not been cleaned properly. I have been charged for a flat clean. The flat was left immaculate. They do check outs a couple of days after you move out so dust does naturally collect and they can steal your £60 by doing it this way. Ayomide who did the check out has been useless over email informing me to get in touch with the reposit company as it's not his/her problem. I am overall just disgusted by the company. Not only have I had an awful experience with my checkout. The public areas are disgusting, the staff are rude and they like to make things up as they go along. For example, was sold a parking ticket from reception for moving out. The ticket didn't actually do anything or prevent me from getting tickets from the warden. The woman on the desk at x1 made up the price to try and make some cash. I overheard her say to her colleague it doesn't matter if it doesn't work at least we made a tenner. I am overall disgusted.

Zahra · 21 June 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with X1 Lettings

I've been with X1 Lettings for nearly two years, residing in the newly constructed MediaCity tower. However, my experience with them has been far from satisfactory. It all began with a cancelled viewing scheduled for a Friday afternoon at 4 pm, due to an early departure by the staff member without any explanation. They informed me of the cancellation at the last minute while I was already on my way. This resulted in a wasted journey of over 6 hours and more than £100 in expenses, leaving me stranded without the opportunity to view the property. Adding to my frustration, I had to revisit the property on Monday. Moreover, it came to my attention that the previous tenant had been evicted weeks prior, yet the staff were not facilitating viewings when the property was vacant. Instead, they seemed to prefer scheduling viewings when the property was occupied, inconveniencing both the current tenants and prospective ones.The recent event prompting this review is just the tip of the iceberg. Despite providing ample evidence of the disruptive noise caused by the Airbnb/tenant living above me, X1 Lettings has failed to address the issue effectively. Their only response has been to send emails and letters, which have done little to resolve the problem. This lack of action is concerning for next tenants as they won’t know this before moving in.Furthermore, the decision to increase the rent despite numerous issues such as ongoing broken lifts especially for those living on the top floors such as myself, has only further worsen our problems. The company's disorganisation and incompetence, adding unnecessary stress to an already frustrating situation. Their failure to address these issues promptly is a major deterrent for potential renters.To add further concerns, after giving notice to leave, I was bombarded with viewing confirmations. Despite declining these viewings well in advance, X1 Lettings still entered my property without my authorisation, and instead of acknowledging their mistake, they shifted the blame onto me. This disregard for privacy and lack of accountability is unacceptable.As a result of their negligence, I've lost some personal belongings from my flat. I strongly advise others in similar situations to take precautions such as changing locks or installing CCTV to protect their property. My experience with X1 Lettings has been incredibly disappointing and stressful, and I hope this review serves as a warning to others.

Ray · 16 June 2024

★★★★★ 5/5

Trustpilot

It's great 👍

It's a great party👍, lovely pizza and drinks , all staff are very nice , Thankyou Phil , Peter and Michael . All of you are very kind .

Cool · 6 October 2026

★★★★★ 1/5

Trustpilot

Tenants beware!

Tenants beware!! X1 lettings are appalling in all areas. Interesting to read all the 5 star reviews are only of helpful and friendly viewings - well of course they will be!! Don’t be fooled as this all changes once you sign the contract…..4 months of constant chasing to deal with a smelly, blocked bathroom drain. Water coming through ceiling - 8 months and still not addressed. Constantly emailing and phoning for months and no one ever gets back. In the 10 months I have been renting, there has been so many changes in personnel, which speaks volumes of a poor company.Currently trying to get hold of the actually landlord to inform them what’s happening in their rented apartment is impossible. So in a nutshell enjoy your positive experience of someone trying to sell you a rental property but don’t sign that contract unless you want to be ignored when a problem arises. Reviews need to be more honest about rental experiences rather than simple viewings. Replying to response- please read the above. It’s still on going, it’s x1 lettings simply not replying and ignoring the numerous email.

Rhosesmor · 10 June 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Jess Long and Jodie Ivison and I couldn't be more satisfied with the experience. From the moment I walked in, Jess greeted me with a warm and welcoming smile, setting a positive tone for the entire process. She was incredibly helpful, ensuring all my initial questions were answered promptly and efficiently.Jodie Ivison, the letting supervisor, was outstanding throughout the entire process. Her professionalism, expertise, and attention to detail made finding the perfect property a seamless and enjoyable experience. Jodie took the time to understand my needs, providing valuable insights and guidance. She was always available to answer my questions and went above and beyond to ensure I was happy with my decision.Together, Jess and Jodie created a truly exceptional experience. I highly recommend their services to anyone in need of a letting agency. Thank you, Jess and Jodie, for making this process so smooth and stress-free!

Drew · 7 June 2024

★★★★★ 1/5

Trustpilot

Initial experience great - now avoid at all costs.

I moved into a ‘furnished’ apartment on 24/04/2026 and have since been met with nothing but issues.

Ryan · 20 May 2026

★★★★★ 1/5

Google

Where to start, the rooms look nothing like the pictures, everything was scruffy looking and half broken when i moved in. Mattress was stained, desk had paint peeling off it, shower broke the first time i used it, my toilet seat fell off within the first week and the actual room itself was dirty and dusty and obviously had not been cleaned prior to moving in. X1 were horrendous and useless from start to finish, they took my years rent upfront and then failed to tell me when/ where to collect my keys from. I ended up having to contact another X1 office in a different city and speak to a manager there for my emails and calls to be repsonded to. When I moved out they took virtually my entire deposit off me for damage that was there when I moved in. Luckily I took pictures of everything and asked to see a list of the supposed damage at which point they had no choice but to return my money as they had no leg to stand on. The level of unprofessionalism and incompentacy is insane I would not recommend X1 to anyone unless I actually hated them. Also does no one find it suspicious the 5* reviews sound like they weren't written by students and they all name members of staff by first and surname almost like they have to for targets or incentives or something hmmmm

Millie · 1 June 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs - horrendous mould and damp - windows don’t open

The flat was inhabitable. For the last 6 months of our tenancy, we had horrific mould, damp and humidity. This was initially caused by a leak in the flat above, so was not our fault, and was never treated or repaired by X1. We had mould in every single room of our flat, there were little black bugs crawling on the ceiling, woodlice on the floor and the humidity was above 80%. We had clothes damaged, furniture damaged and everything smelt of damp. The windows didn’t open in our flat and therefore the ventilation was non-existent. We had a so called “ventilation system” but it was wholly inadequate. Maintenance recommended a new ventilation system was fitted but this was never done. Despite all of this, and us constantly begging for something to be done, X1 still made us pay full rent for the whole period and then tried to take £165 from our deposit when we left for “cleaning”. Thankfully we resolved this and got our money back but it took over four months. Just don’t bother - it’s horrible and you get treated awfully.

Roisin · 30 May 2024

★★★★★ 1/5

Trustpilot

Absolute waste of time

Absolute waste of time just stay away. Had a very nice flat all lined up to move into, just to be told (after chasing application forms for days) that it had actually been taken off the market 2 weeks prior. Due to my tenancy on the verge of expiration and desperate to find somewhere asap, I hastily made a lapse in judgement decided to go with whatever the first available flat was, being assured it was lovely and up to standard. Since moving in key card hasn’t worked, neither has the fridge, the blinds don’t work and the oven was filthy. To top it off this is more expensive than the original flat. Always minimal contact to resolve an issue. To receive communication from X1 is a blessing, they’re useless, stay away.

T · 29 May 2024

★★★★★ 5/5

Google

Location is perfect. All praise to Stephanie always going above and beyond thank you so much you are a star xx

Becki · 25 November 2024

★★★★★ 5/5

Google

I spoke to Chloe at X1 who helped me find accommodation in Liverpool City Centre, she was super helpful, professional and friendly. Thanks so much!

Ellie · 23 September 2024

★★★★★ 5/5

Trustpilot

Professional Service

Katie Hadfield is very professional and prompt.I am very pleased with the service I am getting. She is always available when I need her.Katie consistently demonstrates a deep understanding of her role and goes above and beyond to meet and exceed expectations. What sets Katie apart is her excellent communication skills. She is always prompt in responding to inquiries and addressing any concerns. Overall, I am extremely satisfied with the professional service provided by Katie.

Rana · 22 September 2023

★★★★★ 5/5

Trustpilot

So far our experience with X1 has been…

So far our experience with X1 has been great - we dealt with Will in the Manchester office and he has been so helpful, gone above and beyond for us, always kept us in the loop - very good with communication and made the experience as smooth as possible :) would recommend him in future. Kate & Liv

Kate · 17 April 2022

★★★★★ 1/5

Trustpilot

Will scam you at the end

I was their tenant for 3 years and a half, during which I was always on time with all my payments and have had zero complaints from my neighbours; however, at the end of my tenancy, they've decided to charge me almost £700, most of which is for completely invalid reasons (re-sealing the shower, replacing the sofa, cleaning the oven which I had already cleaned etc). These are items that are only a bit worse-for-wear than they were when I moved in, and not damaged by me in any way. I was also told I have rent to pay in arrears, which is absolutely not true!In terms of the Salford Town Hall building, what you get is a bit of a lottery -- some of the areas and apartments are okay, but other corridors stink of weed, there's loud music blasting from the neighbours etc. Also, there's a pub right outside, which also means noise until the early hours, since there's zero insulation, sound proofing or glazing. I absolutely would not use them ever again, and I'll ask for counsel from Shelter re: the validity of those charges.

Eddie · 16 May 2024

★★★★★ 5/5

Trustpilot

My experience with Sophie

A couple of months ago, Miss Sophie Spencer was appointed to take care of my properties. She is an excellent senior manager and I was very satisfied with the experience she’s provided.

Muhammad · 16 May 2024

★★★★★ 1/5

Trustpilot

Updated Review: Bad service from agents, lack of consistency

I was interested in an apartment and called to get more information about it. I had a lot of questions and Katie Hadfield went above and beyond in answering all the questions I had and also assisted in scheduling a booking for one of the properties I was interested in. Update: Went to do a viewing with a gentleman named Mackenzie, he did a fantastic job and was great. When it came to the application part Lydia was the agent I worked with. From the application process everything went downhill. I was told different stories by the letting agents in regards to the process. Had to call multiple times to get a response. I was willing to pay 3-6months ahead, (despite the fact I earn well over the income requirement). When I called to see the status of my application Lydia made 1 million excuses and tried to throw Mackenzie under the bus by saying he spoke to me about the application which he did not. Lack of accountability. They will just take your details and applying is essentially a waste of time even though I was the first to view the property and was not even given a chance to even put a holding deposit down. Do not waste your time coming in for a viewing, especially if you are coming from far. Try to speak to an agent that will take their job serious and you might get lucky.Except Katie and Mackenzie, both were amazing

Andrew · 26 April 2023

★★★★★ 3/5

Trustpilot

Good but better communication needed

I'd like to thank Will for going beyond his hours to assist us in the move. One major improvement would be better communication between potential tenants, the letting agent and the referencing company. Especially some form of a pop up notice to the agent and an email to the tenant that a reference has been declined.

NM · 30 June 2022

★★★★★ 5/5

Trustpilot

Helpful customer service

I am in the process of booking my flat with X1 and Laura Hannah has been incredibly helpful, from organising the booking to talking me through the booking process.

Molly · 28 June 2024