Trusted Agent profile · Liverpool · Merseyside
★★★★★
1,252 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,252 reviews on three platforms, including 492 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and friendly staffs
Emily is so helpful. She always provides updates promptly and answers every question patiently. 😊Really appreciate all her help
Hello Zhou, Thank you for taking the time to leave us such positive feedback, we are thrilled to hear about your 5-star experience with X1!Kind regards, Chloe, Copywriter.
5/5
GoogleGreat experience viewing with Anna
Thank you!
1/5
TrustpilotBeen with them for 4 years, take it from me…
Lived in an X1 building for around 4 years now, and there’s no wonder that the company has such high staff turnover. Initially, they’re great at getting you into the flat whether you’re renting or buying, but from there it’s all downhill. Oh, and they almost never reply to emails, and when they do, it’s never helpful or even remotely polite.Just to list a few examples we’ve dealt with: Chasing rent that has been paid in full, sending over tenancy agreements TWO months late and asking for the difference in rent to be paid for that time, faulty oven not being replaced for weeks, lifts constantly being out of order (bummer if you live high up) and lastly, extremely weak building security (in our 4 years of living here, there have been 2 hospitalisations right outside the building and 1 suicide from a person accessing the roof when they shouldn’t have been able to). Not to mention the faulty gym equipment that they refuse to address.Overall, we love our flat but the people it’s managed by are an absolute shambles. Don’t believe the 5 star reviews on here talking about being helpful moving in, because of course they are. Once they have your money, you won’t see that same level of attention, I promise you that much. Horrid.
Hello Matt,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Chloe, Copywriter.
5/5
TrustpilotJodie Ivison has been super patient and…
Jodie Ivison has been super patient and helpful. My partner and I were desperate for a home after being homeless for 2 months. Beyond grateful for there services and support.
Hello Niki, We are really pleased to that your experience with X1 has been so positive. We will be sure to pass on your review to the relevant team.Kind regards,Chloe, Copywriter.
5/5
TrustpilotProfessional and friendly
Thank you Laura Hannah for my viewing today. I was welcomed very nicely and warmly. Great communication! Quick, simple, easy and helpful lady
Hello Anna, Thank you for taking the time to share your experience with X1 Sales & Lettings, we are thrilled to hear about your 5-star feedback!Kind regards, Chloe, Copywriter.
1/5
TrustpilotI am sorry to write this about X1…
I am sorry to write this about X1 letting but they are to be avoided at any cost. I was given an apartment in very awful state and then was asked to put issues in Fixlo, after 3 months today I got a message that landlord has declined the cost to repair. I requested the landlord phone no. but they are not ready to share any of it. I am seeking a professional advice now to get this sorted.
Hello Sumit, I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Chloe, Copywriter.
5/5
TrustpilotWill Davies at X1 Lettings
Will Davies at X1 Lettings helped me greatly during my move in process. He did my viewing and has been my main point of contact and not only has he remained professional throughout, he has been very friendly and made sure this process has been as easy as it can be. Will was very helpful in the process. Thank you Will and I’m sure you’re future will be bright!! I appreciate all the effort Thank YOU.
5/5
TrustpilotEthan was professional guide and he was…
Ethan was professional guide and he was able to show me all the facilities and all the information needed. He had answers to all of my questions.
Hello Hossam, Thank you for taking the time to leave us such a positive review. We are glad to hear about your 5-star experience with X1 and will be sure to pass on your feedback. Best wishes,Chloe, Copywriter.
5/5
TrustpilotRoisin help me to get a better…
Roisin help me to get a better experience with the game at platform party also more enjoy when i am living here
5/5
GoogleBig shout out to Matty and the X1 team for helping me find my dream home.
Hello Jamie, Thank you for leaving us such great feedback, we are so happy to hear about your 5-star experience! Kind regards, Chloe, Copywriter.
5/5
GoogleBig thank you to Matty for helping me with my room, every step of the way.
Hello Phillip, Thank you for taking the time to leave us such positive review. We are thrilled to hear about your 5-star experience with X1! Kind regards, Chloe, Copywriter.
1/5
GoogleWhat an absolute nightmare we are facing today with x1. No one here at The Edge building in Liverpool to let students check in. Even after email confirmation from Erica that it was ok and keys would be available at the location. Sales office closed. Calls all diverted to Manchester office who won’t help. Where are our kids supposed to sleep? A total disgrace.
Hello Sam, Thank you for taking the time to share your concerns regarding your child's move in day at X1 The Edge. We are sorry to hear about your negative experience and we are keen to investigate this matter further, please can you contact our Senior Account Manager, Abby via abby@x1salesandlettings.com and she will look into this. Your feedback is important to us, and we are committed to improving our services based on it. Kind regards, Chloe, Copywriter.
5/5
GoogleAbby was so accommodating and made us have the most amazing spontaneous night, I am so greatful and could not recommend more, I would sell my first born for Abby Campbell <3
5/5
TrustpilotMove in
We have now moved in and have had great help from Emily and Megan. Throughout all stages of our house search, these lovely managers members were always on call, very quick and detailed in answering questions and helping.We also met Jasmine at the time of moving in and she is just as very nice and continues to help us through all phases of the move and home improvement so far.We are very satisfied and grateful to them.Kind regards,Anastasia and Victor
Hello Anastasia, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
5/5
TrustpilotWonderful tenancy care manager
Annie was a wonderful & very friendly tenancy care manager, she always answered and resolved my queries very promptly. She made both my moving in & moving out process so smooth! The quality of the appliances at the apartment was great & I never had any issues in the 2 years I lived there. Overall I was very pleased with renting a property at X1 Lettings.
5/5
TrustpilotProcess was quick and easy
Process was quick and easy, Jodie was very good with communication and made things smooth! Would definitely recommend
Hello Amanda, Thank you for taking the time to leave us such fantastic feedback. We will make sure to pass on your kind comments to our Lettings Manager, Jodie. Kind regards, Chloe, Copywriter.
5/5
TrustpilotThanks Laura Hannah...
Thanks Laura Hannah for your excellent support with the process. My application got approved. Will be moving in very soon.
Hello,Thanks for taking the time to leave us such positive feedback. We're thrilled to hear about your 5-star experience with X1, and we will make sure to pass on your feedback. Best wishes,Chloe, Copywriter.
5/5
TrustpilotFantastic service from our tenancy care manager Jasmine.
Our experience at X1 has been great thanks to our tenancy care manager, Jasmine, whom has been very professional, trustworthy and caring since we signed our tenancy. Jasmine always responds to our queries very quickly and efficiently, and genuinely cares for us as her tenants and has proven that she wants us to have as best an experience at X1 that we can. Considering Jasmine has a lot of tenants to oversee, she handles this admirably and makes us feel very comfortable to approach her with any issues that we may have. Jasmine goes out of her way, and often exceeds her own responsibilities and duties to do all that she can to help, but it never seems to much for her to go the extra mile and her caring professionalism is never compromised no matter how tedious issues may become due to matters beyond her control. As the main point of call for any queries that we have regarding X1, Jasmine acts as great representative of the company.
Hello Elizabeth,We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
5/5
TrustpilotI enjoyed the service very much
I enjoyed the service very much. Specially Jovan helped me with the studio viewing and application form with very quick responses!
5/5
TrustpilotThank you to Anna and Jess for helping…
Thank you to Anna and Jess for helping me get a replacement fob for Manchester Waters, both were so friendly and helpful.
Hello Molly,Thank you for leaving us such fantastic feedback, we are thrilled to hear about your 5-star experience with X1!Kind regards, Chloe, Copywriter.
5/5
TrustpilotOlivia Martin Senior Account Manager
Olivia Martin our Senior Account Manager is fantastic she is an absolute professional and nothing too much for her. Always there to help and answers any queries extremely quickly
Hello Jan,Thank you for taking the time to leave us a 5-star review. We are happy to hear that your experience with X1 has been so positive. We will be sure to pass on your feedback to the relevant team. Kind regards, Chloe, Copywriter.
5/5
TrustpilotSmooth sailing move
Had an easy, pleasant move into X1. Roxanne was swift to respond throughout my apartment hunting and moving in process. Application was completed very quickly and hassle-free. She was also very helpful in answering my questions and accommodating of my requests. My move was made a lot easier thanks to her.
1/5
TrustpilotThe worst letting agency in Manchester!!
The worst letting agency in Manchester! The majority of the employees we have been in contact with are poorly managed unprofessional and rude. No sense of urgency to fix multiple issues within the flat (Eastbank Tower). We lived with an extremely bad mould and damp issue (through no fault of our own) resulting in mushrooms growing in one of our bathrooms; left unresolved for the duration of our 12 month tenancy - in which we were told to deal with the problem ourselves. Still waiting for a voucher from the marketing team which should have been issued 6+months ago. We have thankfully moved out now, but are being hit with unfair end of tenancy charges. Avoid at all costs, would not recommend to anyone!! Sincere condolences to anyone who chooses to let from this terrible company.
Hello Jardel,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Matty.
1/5
TrustpilotParents be aware
Parents please AVOID this company if your child is at all vulnerable. When my daughter became unwell and suicidal she was unable to continue at Uni. We notified X1 PRIOR to the tenancy start date, no deposit was paid, she did not collect any keys or enter the property. The room was subsequently relet. After no contact at all from the company regarding this for months, they have proceeded to harass her, threatening debt collectors, and court action for allegedly owing rent arrears.They even asked her to pay for a sparkle clean of the room she hadn’t accessed, fees to relet and referencing for their next tenant! When I have challenged them about this the manager was patronising and unprofessional in his manner. They have shown absolutely no regard for the impact of this or ever enquired about her wellbeing. As I am her appointee due to her health ,I have asked them to communicate with me in relation to this matter which was largely being ignored as they continued to harass her. A complaint has been raised with the Property Ombudsman.In our experience, student wellbeing is certainly not a priority for this company, no concern, safeguarding or humanity shown. Their interest is solely extracting money. Please be warned.
Hello,Thank you very much for taking the time to leave us a review.It is great to hear that you have had such a great experience with us!Best wishes,X1 Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
