X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking. Both of us are students and were meant to move to study in 2 weeks! And they decided to email us and tell us we don’t have it after taking a deposit and sending multiple credit checks. Was cancelled due to not putting a reference, when we contacted multiple times and rang many times and heard nothing back and was constantly put on hold and never answered. Time waiters!! The process of changing to a guarantor was a joke, took far to long for responses. We received a email about this and still no response! Joke.

Jodie · 23 August 2023

★★★★★ 5/5

Trustpilot

X1 service from Leah Smith and Jamie

X1 lettings team has been really wonderful in dealing the property required by client. The process is very smooth and each and every team member is really helpful throughout.Special thanks to Leah Smith and Jamie- great support and understanding.Thanks for all the help X1 team.

Kamal · 26 May 2022

★★★★★ 5/5

Google

I had the pleasure od interacting with Melisa when finding my property in Liverpool. Melisa was amazing from start to finish. She was very friendly and approachable and made everything quick and easy. I would recommend dealing with X1 sales.

Amra · 2 December 2024

★★★★★ 5/5

Google

I had the pleasure of meeting Melisa when I was finding my property in Liverpool. Melisa was great from the start, she was very friendly and did her best to show me everything. I would recommend dealing with X1 sales.

Edvina · 2 December 2024

★★★★★ 5/5

Google

Grace has been very helpful in helping me find my new home!

Rajan · 2 October 2024

★★★★★ 1/5

Trustpilot

Worst lettings agency ever, Zero customer service.

X1 lettings are great when you're wanting to sign up with them, promptly getting back in touch, hold your hand the whole way through the first process up until the moment you've given your deposit then you get zero support, service or a shred of common sense from them at all.I have sent 5 emails about 5 separate issues and none of which have ever been replied back to unless I chase, call and nag to get a reply.As of this review, one of our two elevators in X1 The Tower has been out of order for 3 months, the other one is shared between 23 floors, with 4-6 flats of each floor, having to sometimes wait for 10-15 minutes to get to the ground floor if you're unlucky. What makes it worse is, the intercom system we have in X1 The Tower does not allow you to buzz people in, so if you have a delivery driver waiting, you better hope they are patient enough for you.Recently, they put a electronic door access fob on our mail & parcel room with zero notification to any resident in the building, but our main door access fobs don't allow us in that parcel room, so instead our parcels and mail gets left in the main hallway, which is X1's answer to security, for some obtuse reason?There are a plethora of issues that I've never been able to get anyone at the X1 Lettings Liverpool office to help with, this is the reason for such a moody 1 star review.Awful service, steer clear of them really, even if they do have quite nice apartments, the hassle you'll go through just is not worth it.As a whole buildings worth of people wait for our lucky slot at getting in the elevator (which is usually filled beyond capacity when it comes to you) this is the only thing the residents of X1 The Tower can talk about, how miserable we are with X1 Lettings as our tenancy agent.(I'm just saying X1 Lettings and X1 The Tower like this a lot so it appears more prominently on Google searches)

Joe · 18 December 2021

★★★★★ 5/5

Trustpilot

Thanks, Will Davies:)

Will Davies in X1 Letting is so friendly and helpful. He has helped me to solve the problem for key handovers and sent me quick responses all the time.

Karen · 3 November 2023

★★★★★ 2/5

Trustpilot

Wild goose chase deposit return

I stayed at X1 Liverpool ONE, two separate flats for a long let and a short let. The flats themselves are good enough, not great and expensive for some ikea furniture but it’s the city centre, so there’s that. Flat wise my experience wasn’t awful. The porters aren’t the friendliest, and they’re only there at night so expect a lot of missed parcels during the day. Office staff, usually friendly enough but see below for when they really want to mess you about. So not the best place in the world and some of them are pretty small, but it did the job is what I can say.There are however many problems with the rest of it. Furniture is pretty cheap, so expect scuff marks, damage which hasn’t been fixed - they keep it as it is rather than repair the stuff for the next tenant. Haymarket are also pretty useless with that regard - with repair claims on the portal often being forgotten about entirely or taking weeks to get a response, the previous managing company wasn’t as bad. The deposit process was downright farcical. It took 4 whole months to get my deposit back in full. They wanted £48/£200 for a ‘cleaning charge’ when I’d cleaned the flat better than I found it. So I emailed the property manager, was told wait for evidence. Emailed weeks later, waiting for evidence. More weeks later - only then did they actually set up the claim through DPS, again - waiting for evidence. Emailed again - was informed Morgan was no longer responsible and to contact somebody else instead, so I did - twice. Both times I asked for actual evidence, and still none had been submitted. The last email I sent - she was out of office for a week, but only then - 4 months later, did they decide to give up entirely and refund my deposit in full. So whatever you do, don’t be a pushover and accept the charge - they like to mess people around and think they’re stupid. Tbh it was only the one flat I had that issue with, second one I had it returned straight away. But keep contacting them because until they submit evidence justifying the claim - the DPS is on your side, so wait for their burden of proof and you’ll get it back eventually, even if it is a wild goose chase.

Kieran · 10 December 2021

★★★★★ 1/5

Trustpilot

Awful

Moved into a 2 bed apartment in Manchester under X1 Lettings. Initially when we looked round, we were shown a model apartment and we asked for the same layout of apartment. When going through with the renting process, we requested this layout again and were promised by X1 that we would get this apartment. After signing the contract and sending over the holding deposit, we were sent a video of the apartment we were allocated to. This apartment was not the same as the one we were promised. We asked to change but then X1 said it was too late. We were very disappointed.1 day before moving into the apartment, we were told there would be a delay getting the furniture. They said it would arrive in maximum 2 weeks. After 3 weeks of living in the apartment, the furniture has not arrived.For the past few days, we have been told that the furniture will be delivered and have been allocated time-slots for this and have had email confirmation of this. However, it has not been delivered and we have had no updates as to why this is, and no apologies.Upon voicing our concerns, we were not listened to. I do not recommend renting with X1 lettings.

Ank · 14 August 2023

★★★★★ 1/5

Trustpilot

Poor experience regarding heat in X1…

Poor experience regarding heat in X1 The Exchange.For some reason, every property in the building has windows that don't open. This, on top of the heavy insulation and south facing metal cladding means the flats are ridiculously hot ALL THE TIME. It has caused breathing difficulties for myself, on top of heavily disrupted sleep (as little as 1 hour at peak summer).My living room, with the door wide open, reaches temperatures of 32 degrees C, when it's only 23 outside. We were told before moving in that there is a ventilation system built into the flat which negates the need for opening windows. Our system does absolutely nothing and after speaking to the manufacturer in May I learnt that it is faulty. At the time of writing, 10.8.23, I have been battling with X1 for 3 months to try and get them to pay for an engineer to look at our system - but they're refusing, claiming that the Landlord doesn't want to pay for them to look at it as he paid for a service this year.It's been 3 long months of back and forward and we aren't getting anywhere, I've had to change jobs so I no longer work from home, and me and my partner sleep in separate rooms due to the heat.Another issue is the gym. There are 6 treadmills and every single one is broken. I reported that on 18.5.23 - it is 10.8.23 and they are all still broken.AVOID X1

Nathaniel · 10 August 2023

★★★★★ 5/5

Trustpilot

I am writing to provide a reference for Laiqah Khan

I am writing to provide a reference for Laiqah Khan, who has been instrumental in facilitating my recent apartment application.Laiqah has demonstrated exceptional professionalism, patience, and efficiency throughout the entire process. Her respectful communication and prompt assistance have made the experience seamless and positive.I highly commend Laiqah for her outstanding service and would not hesitate to recommend her to others seeking a reliable and dedicated professional in the field.Best regards,Amir H. - Tenant

Amir · 26 January 2024

★★★★★ 5/5

Google

Thank you to X1, Matty was helpful ever step of the way.

Ste · 23 September 2024

★★★★★ 5/5

Google

Thrilled with the property, Chloe was a fantastic help with great communication!

Theo · 23 September 2024

★★★★★ 1/5

Trustpilot

stay clear of any X1 Lettings…

stay clear of any X1 Lettings property!!!The management is appalling, if you have a maintenance issue it takes weeks if not months to resolve, We had no heating in the living space from October until March! Convenient it was fixed when we didn’t even need the heating any more as going into summer, couldn’t sit in the lounge in winter as it was far too cold. One of my flatmates had mould all in her bathroom and bedroom wall and was told it would be fine after you get back from christmas! Sure enough it was only worse when she got back and even then the efforts to sort it were minor. There’s no staff on site during the day to help with any issues and only security through the night. Any parcels you need delivering.. don’t bother as 9 times out of 10 they cant get in to drop the parcel off and there’s no staff at reception to assist. I lost my key card to access the building and my flat and had to pay a ridiculous £25 to replace and had to wait a week to receive it which meant access to the unstaffed building was so difficult and often i was sat outside waiting in the hope someone was going to be able to let me in. This is just a few of the many problems with this accommodation and then finally on moving out i have been told they want to keep most of my £200 deposit for ‘light cleaning’ which by law they have to carry out at no cost of the tenants and a repaint of my room, which is completely unnecessary as I have evidence of the walls being in exact condition as when i moved in with very minor living wear and tear. AVOID!!!!!

Carris · 7 August 2023

★★★★★ 1/5

Trustpilot

X1 Chatham waters

We’ve been living here for just over a year now and we are actively looking to move out.We were unlucky enough to have neighbours who play loud music, smoke weed constantly and have dogs that bark aggressively, maybe X1 need to improve the way they vet tenants because you would expect for the amount we pay monthly that we would live around decent people. Also police have been around several times. The walls are not built well, they are very porous so when the neighbour turns his music up late at night it is impossible for us to sleep. Also the neighbour smokes weed constantly so our flat is literally filled with weed smoke on a daily basis.As I said earlier we’ve been here for a year and made several complaints to X1, as well as providing an abundance of evidence of their nuisance. The last conversation I had with X1, they communicated that even after a year of complaints, no legal action had been taken to evict the problem neighbour and there ‘isn’t enough evidence’ of their nuisance, as if the countless complaints, proof i sent and even police coming around to arrest one of them isn’t evidence enough of anti social behaviour.My neighbour has broken so many of the rules of the tennancy buts it’s clear to me that the only thing they are concerned about is getting their rent on time.My overall experience has been very negative. Proceed with cautionUpdate: neighbour pulled out a knife on me yesterday. Can’t believe how unsafe this place is.

Ronald · 7 August 2023

★★★★★ 5/5

Trustpilot

Roxanne has been brilliant through out…

Roxanne has been brilliant through out to whole process from viewing to giving extra information very happy so far!

Shalin · 23 May 2024

★★★★★ 5/5

Trustpilot

Me and my friend were looking for a…

Me and my friend were looking for a flat within the Manchester/Salford area. We spoken to Jamie throughout our search for a flat - who we cannot thank enough. She was so communicative and helpful and we’ve now found a property we are happy with. The process felt so smooth and so relaxed rather than stressful. Everything was dealt with quick over email and this really worked with mine and my friends work schedule.

Lucie · 6 September 2022

★★★★★ 5/5

Trustpilot

Renting with X1

Jodie was fantastic! The process was smooth, she responded quickly, and there were minimal complications. Highly recommend her!

Mitchell · 8 June 2024

★★★★★ 1/5

Trustpilot

I have been living in the CourtYard…

I have been living in the CourtYard building for about a year. I am very satisfied with our building and flat, but I am not at all satisfied with the maintenance management of the building. It's been about 10 days until now that the lift is broken and it's not clear when it will be fixed and no one is responsible, while this has caused many problems for me because every day I have to go up and down 6 floors with a child, a pram and all my belongings, and this In my opinion, it is very disorderly and the building management should be responsible in this regard and if something happens to my child in the staircase, no one is responsible and there is no individual contact information in this regard to find a solution to this problem.

Maryam · 31 July 2023

★★★★★ 5/5

Google

Really good service - am not a tenant I am a contractor and had dealings with Stephanie I think her name was. Might have been Stacey. Sorry my memory is awful. Stephanie i think. Lovely girl. Anyway we had no problems with this company and never have problems getting invoices paid etc. Stephanie it was definitely

L · 18 November 2024

★★★★★ 1/5

Trustpilot

Ripping off students

My son has just moved out of his student hall of residence in Liverpool. My husband and I helped him to clean the flat, prior to him moving out. Despite this he has had money deducted from his deposit for a cleaning charge of £90 (for an hour). First, I highly doubt that this is what they pay the cleaners and secondly, even if the place had been filthy instead of immaculate, it wouldn't have taken this long to clean it. He has also been charged for a bag of rubbish, which wasn't there and a shower curtain (which surely should be changed prior to a new tenant anyway). Go elsewhere, there is plenty of choice!

Wendy · 23 July 2023

★★★★★ 5/5

Trustpilot

Josh Wilde has been an absolute…

Josh Wilde has been an absolute pleasure when dealing with my move out date at the Exchange building. He has been so patient and understanding of my circumstance, making sure I don’t get more stressed than I already am. I truly appreciate his professional and friendly approach to a situation that would have angered most agents. Thank you so much again Josh

Naomi · 14 September 2023

★★★★★ 1/5

Trustpilot

Communication Lapses Marred an Otherwise Pleasant Experience

This time, unfortunately, we had a bad experience with the X1 team. Initially, I reached out to inquire about an apartment that was advertised as having a parking space. The team confirmed a viewing with us, during which I specifically asked about the parking space. Their response was that they needed to check, but we proceeded and made an offer contingent on the availability of parking.Both the landlord and the X1 team accepted our offer, and the process moved forward. While we were undergoing reference checks, I sent multiple emails inquiring about the parking space and other matters, but to my dismay, I never received any responses.Eventually, I received notification that everything was in order, and I proceeded to pay the deposit and rental advance. However, shortly after, there was a change in agents, and I had to once again inquire about the parking space. To my disappointment, this time I received a notification stating that the apartment did not come with a parking space.The only solution offered was a refund of all the money, and we had to withdraw our offer. This whole ordeal took just three weeks, but it was a frustrating experience, and we were back to square one in our apartment search.It would have been much better if the X1 team had taken the time to respond to my emails and address all our questions promptly. Such a communication lapse caused unnecessary delays for all parties involved, the agency, landlord, and us as the tenant.Despite the disappointing experience, I must admit that the apartment itself was nice. However, I hope the X1 team can improve their communication and customer service to prevent others from facing similar issues.

Hector · 19 July 2023

★★★★★ 1/5

Trustpilot

Scam, scam, scam. Wish I could leave -100,000 stars.

Wish I could leave -100,000 stars. I will never rent with X1 ever again, I will never recommend this company to anyone whether that be new landlords looking for a tenancy management company, or students looking for “nice” housing near to the University. Scam, scam, scam.1) My neighbours smoked weed non-stop. It came through the walls, gave me awful headaches and stopped me from sleeping. X1 told me to deal with it myself and ring the police.2) In early February 2021 I started to notice some damp on my wall and reported it immediately. Five months later it was covering my wall and had mould all over the wall too. 4 people investigated telling me 2 different stories and all that was eventually done was a repaint of the wall. It took 5 months, 4 investigations, 2 different stories of why it had happened, too many emails and phone calls for them to do a 20 minute job and repaint the wall. I dreaded going home every day to see that wall and be made to live in a mouldy flat for £166 a week with no compensation or formal apologies after the event. I’m a student nurse and had specifically said do not knock on my flat and disturb me to redecorate as I was on night shifts and sleeping through the day. I agreed a date with X1 and maintenance for my wall to be redecorated, a date when I was not on a night shift. Yet they still knocked on a day I had told them not to, ignoring my request to not be disturbed. X1 and their maintenance team are inconsiderate.3) X1 took a very long time to get in touch about my deposit return when I moved out in August 2021. They eventually sent me an email claiming that I owed them £105 of my £200 deposit - £45 for a clean and £60 to reseal the shower. After a battle over email with Tara to get X1’s evidence of what exactly needed cleaning it was finally provided, along with an image of a checklist of what did and did not need doing. On this checklist it had a tick next to “has the apartment been cleaned?” and a cross next to “does the shower need resealing”. Shot themselves in the foot there. I laughed when they sent this evidence because it shows how stupid they are and that they try to take students for silly people. A week after the initial email with Tara I had no response. I rang X1 and was told that Tara had left the company. I spoke to Sophia (Tenancy care manager) who was the one to inform me of Tara leaving the company, and asked me to re-email my evidence to Polly (Head of property management). She forwarded my email to David (Deputy regional manager) who replied and said that the dispute will be settled and I will get my full deposit back. It took nearly 2 weeks of being passed from person to person like a pass the parcel at a child’s party to get through and get my money back. Very unorganised and inconsiderate.To anyone who is living at X1 or who has signed a contract to live there: take pictures of EVERYTHING in the flat, every scratch, hair that’s been left, mould in the shower and dirt on the floor, and take a walkthrough video of the flat. Do this when you move in and move out. Absolute scam of a company. Don’t forget that DPS is your friend and no money can be taken from you until you and X1 both agree an amount. Be prepared to have your time wasted by X1.4) Parcels would always be left on the floor outside the security office (security staff were next to useless so couldn’t rely on them) and on top of the lockers in the post room. It took a multiple people's mail going missing and the threat of police involvement for X1 to install a new mail drop box straight in to the security office. However, even with this new instalment mail was still left on the floor outside the office and on top of the lockers in the post room. My mail went missing twice but as far as X1 are concerned it wasn't their problem.5) Doors that are supposed to provide security with a key card were always broken. Anyone could get in to the buildings and have access to people’s apartments. I reported the broken doors to both X1 and Haymarket security. Nothing was ever done.Terrible company, waste of money/time.

Lucy · 7 October 2021