X1 Lettings Liverpool reviews

★★★★★ 5/5

Trustpilot

Great opportunity to meet new people

Great opportunity to meet new people. Peter and Michael created a wonderful event

Jade · 19 October 2026

★★★★★ 5/5

Google

Really good service - am not a tenant I am a contractor and had dealings with Stephanie I think her name was. Might have been Stacey. Sorry my memory is awful. Stephanie i think. Lovely girl. Anyway we had no problems with this company and never have problems getting invoices paid etc. Stephanie it was definitely

L · 18 November 2024

★★★★★ 1/5

Trustpilot

Ripping off students

My son has just moved out of his student hall of residence in Liverpool. My husband and I helped him to clean the flat, prior to him moving out. Despite this he has had money deducted from his deposit for a cleaning charge of £90 (for an hour). First, I highly doubt that this is what they pay the cleaners and secondly, even if the place had been filthy instead of immaculate, it wouldn't have taken this long to clean it. He has also been charged for a bag of rubbish, which wasn't there and a shower curtain (which surely should be changed prior to a new tenant anyway). Go elsewhere, there is plenty of choice!

Wendy · 23 July 2023

★★★★★ 5/5

Trustpilot

Josh Wilde has been an absolute…

Josh Wilde has been an absolute pleasure when dealing with my move out date at the Exchange building. He has been so patient and understanding of my circumstance, making sure I don’t get more stressed than I already am. I truly appreciate his professional and friendly approach to a situation that would have angered most agents. Thank you so much again Josh

Naomi · 14 September 2023

★★★★★ 1/5

Trustpilot

Scam, scam, scam. Wish I could leave -100,000 stars.

Wish I could leave -100,000 stars. I will never rent with X1 ever again, I will never recommend this company to anyone whether that be new landlords looking for a tenancy management company, or students looking for “nice” housing near to the University. Scam, scam, scam.1) My neighbours smoked weed non-stop. It came through the walls, gave me awful headaches and stopped me from sleeping. X1 told me to deal with it myself and ring the police.2) In early February 2021 I started to notice some damp on my wall and reported it immediately. Five months later it was covering my wall and had mould all over the wall too. 4 people investigated telling me 2 different stories and all that was eventually done was a repaint of the wall. It took 5 months, 4 investigations, 2 different stories of why it had happened, too many emails and phone calls for them to do a 20 minute job and repaint the wall. I dreaded going home every day to see that wall and be made to live in a mouldy flat for £166 a week with no compensation or formal apologies after the event. I’m a student nurse and had specifically said do not knock on my flat and disturb me to redecorate as I was on night shifts and sleeping through the day. I agreed a date with X1 and maintenance for my wall to be redecorated, a date when I was not on a night shift. Yet they still knocked on a day I had told them not to, ignoring my request to not be disturbed. X1 and their maintenance team are inconsiderate.3) X1 took a very long time to get in touch about my deposit return when I moved out in August 2021. They eventually sent me an email claiming that I owed them £105 of my £200 deposit - £45 for a clean and £60 to reseal the shower. After a battle over email with Tara to get X1’s evidence of what exactly needed cleaning it was finally provided, along with an image of a checklist of what did and did not need doing. On this checklist it had a tick next to “has the apartment been cleaned?” and a cross next to “does the shower need resealing”. Shot themselves in the foot there. I laughed when they sent this evidence because it shows how stupid they are and that they try to take students for silly people. A week after the initial email with Tara I had no response. I rang X1 and was told that Tara had left the company. I spoke to Sophia (Tenancy care manager) who was the one to inform me of Tara leaving the company, and asked me to re-email my evidence to Polly (Head of property management). She forwarded my email to David (Deputy regional manager) who replied and said that the dispute will be settled and I will get my full deposit back. It took nearly 2 weeks of being passed from person to person like a pass the parcel at a child’s party to get through and get my money back. Very unorganised and inconsiderate.To anyone who is living at X1 or who has signed a contract to live there: take pictures of EVERYTHING in the flat, every scratch, hair that’s been left, mould in the shower and dirt on the floor, and take a walkthrough video of the flat. Do this when you move in and move out. Absolute scam of a company. Don’t forget that DPS is your friend and no money can be taken from you until you and X1 both agree an amount. Be prepared to have your time wasted by X1.4) Parcels would always be left on the floor outside the security office (security staff were next to useless so couldn’t rely on them) and on top of the lockers in the post room. It took a multiple people's mail going missing and the threat of police involvement for X1 to install a new mail drop box straight in to the security office. However, even with this new instalment mail was still left on the floor outside the office and on top of the lockers in the post room. My mail went missing twice but as far as X1 are concerned it wasn't their problem.5) Doors that are supposed to provide security with a key card were always broken. Anyone could get in to the buildings and have access to people’s apartments. I reported the broken doors to both X1 and Haymarket security. Nothing was ever done.Terrible company, waste of money/time.

Lucy · 7 October 2021

★★★★★ 1/5

Trustpilot

Communication Lapses Marred an Otherwise Pleasant Experience

This time, unfortunately, we had a bad experience with the X1 team. Initially, I reached out to inquire about an apartment that was advertised as having a parking space. The team confirmed a viewing with us, during which I specifically asked about the parking space. Their response was that they needed to check, but we proceeded and made an offer contingent on the availability of parking.Both the landlord and the X1 team accepted our offer, and the process moved forward. While we were undergoing reference checks, I sent multiple emails inquiring about the parking space and other matters, but to my dismay, I never received any responses.Eventually, I received notification that everything was in order, and I proceeded to pay the deposit and rental advance. However, shortly after, there was a change in agents, and I had to once again inquire about the parking space. To my disappointment, this time I received a notification stating that the apartment did not come with a parking space.The only solution offered was a refund of all the money, and we had to withdraw our offer. This whole ordeal took just three weeks, but it was a frustrating experience, and we were back to square one in our apartment search.It would have been much better if the X1 team had taken the time to respond to my emails and address all our questions promptly. Such a communication lapse caused unnecessary delays for all parties involved, the agency, landlord, and us as the tenant.Despite the disappointing experience, I must admit that the apartment itself was nice. However, I hope the X1 team can improve their communication and customer service to prevent others from facing similar issues.

Hector · 19 July 2023

★★★★★ 4/5

Trustpilot

X1 - Harrison

Originally working with x1 was extremely difficult and confusing at times. Although as soon as I was in contact with Harrison he was able to make the process streamlined and was very patient and helpful when it came to questions I had about the application process. If I was not in contact with Harrison I do not believe I would have be able to continue my tenancy application as had been disappointed with other X1 members of staff. I hope that more staff are as helpful and as patient as Harrison in the future as he really was a great help throughout this stressful time. I thank him for his reliability in responding and keeping me up to date with the application.

Consumer · 18 July 2023

★★★★★ 5/5

Google

Love my new room, thank you to Matty and the team.

Laura · 23 September 2024

★★★★★ 1/5

Trustpilot

Incredibly unsatisfactory service

Incredibly unsatisfactory customer service - that is when you get hold of someone as you as a potential client are being rudely and bluntly ignored! The chat functionality on the website is useless and non-functional. When an agent eventually joined the chat, it was an unprofessional service, refusing to provide details for escalations. Tried to phone the numbers for all offices - but nobody answers! And when you email someone, you dont get a response or you receive automatic message saying they are dealing with a high number of emails, referring you to call the number that nobody answers! This includes the management - my emails are bluntly ignored. How is this even possible in the 21st century is beyond my ability to comprehend. I can only hope that senior leaders in the company address these shameful practices but until then I am left with no other option but to escalate this to relevant regulatory bodies.

Mayko · 9 September 2021

★★★★★ 5/5

Trustpilot

Katie Hadfield is consistently helpful…

Katie Hadfield is consistently helpful and follows up on any queries. She’s been my contact for quite some time now and I’m very happy with the service she provides.

Suz · 18 September 2023

★★★★★ 2/5

Trustpilot

Useless landlords!

This was our first apartment that we rented in Manchester and, while the agents tried to be helpful with our requests, the landlord was absolutely useless and unreasonable. Our sofa was broken by the previous tenants upon us moving in, and we spent our entire 1-year tenancy requesting for a new sofa. After their attempt to repair the sofa, they also realised that we need a new sofa, to which the landlord basically told us to just deal with it. That's only one of the many problems with the apartment so avoid at all costs.

Michael · 29 June 2023

★★★★★ 5/5

Google

Just want to say thank you to Steph Murphy who dealt with my enquiry, Steph went above and beyond to make sure all are expectations where met. Would highly recommend X1 thanks again Steph fantastic customer service

Maestro · 17 December 2024

★★★★★ 5/5

Trustpilot

JEVAN was great

JEVAN was great, really helpful and knowledgeable even though it was his building to show around!

Tabatha · 23 September 2026

★★★★★ 5/5

Google

Great experience and Jennaya was very attentive and professional, thoroughly enjoyed working wit her to get this move in completed successfully.

Zac · 17 March 2024

★★★★★ 5/5

Google

Hi we are cleaners from bowers cleaning! Stephanie from tithebarn st always goes that extra mile we our job an with ppl like Stephanie around just makes our job that little bit easier! Thanks Lisa & Sharon bowers cleaning xx

Michelle · 29 September 2022

★★★★★ 4/5

Trustpilot

Process was made clear

Process was made clear, good communication with the agents involved, would recommend

Oluwatimilehin · 29 August 2024

★★★★★ 1/5

Trustpilot

Total Disappointment of X1 Letting

I am a landlord and had agreement with X1 Letting for property management. The agreement ended in May 2023 and I have some outstanding issues about my apartment which have been due for long (have been dealing since 3 Apr 2023). However, no one updated me despite numerous emails sent. I don't know what is the difficult in replying email and this is absolutely not an act of a responsible company. How could landlord be confident on X1 for proper management of my property? I just want to settle all the outstanding issues and get back my money withheld by X1!!! The date of experience shown below is the last email sent date.Updated on 22 Jun 2023:Hi Marty, please advise how I can send out more information to you.

Amelia · 22 June 2023

★★★★★ 5/5

Trustpilot

Professional experience

Megan was the sweetest and nicest, she helped a lot in showing and explaining everything! Everything was easy going. Glad she has my application.

Sara · 9 January 2024

★★★★★ 5/5

Trustpilot

They were responsive and helpful from…

They were responsive and helpful from the beginning. Jodie Ivison was particularly amazing, patiently answering all my questions. Overall, I had a great experience.

Maziar · 9 January 2024

★★★★★ 2/5

Trustpilot

Avoid this place

My room was lovely and plenty of space for one however everything else was terrible. I had a kitchen sink that was leaking every time it was use had to wait 2 months to get it fixed. Card key to enter the building stopped working at the end of January IT TOOK 11 WEEKS for a new one. Hot water always stopped working and remained cold. The staff 2 in particular can come across quite rude(especially with emails)- Leah Smith and Sophie Spencer. I’m glad I have left that place in April. They do regular inspections which it totally allowed due to there jobs, however when your on night shift and you ask them if possible could they view your apartment first or last they say no- so I’m having to stay up 10am-4pm because they will just let them self in. They will not allow another time frame. Washing machines are located on ground floor and always smell and clothing requires 2 washes. They also do not return deposits I’m still waiting for mine through DPS- they add claims to it

CM · 20 June 2023

★★★★★ 5/5

Trustpilot

My Thanks and Appreciation

I would like to thank "Roxanne Desmond" for guiding us through the entire process of letting our new flat. Entire process was very well explained, and was really smooth. My appreciation also goes to all the staff, everyone is very helpful. We also interacted with Annie and Ellie. I would like to commend X1 management also for building such a good culture. Regards.

Manish · 2 July 2024

★★★★★ 4/5

Trustpilot

Back on track!

I asked about an extension to the lease, in fact I've asked three times, which included wasting my time calling into the office.Office never seem to be joined up at Michigan Towers,very disappointing unless you like being jerked around. Looks impressive but nothing behind it.Updated 23.5.23Tried to contact Matty Morgan who is the "Brand Manager". No e mail left, no contact details provided in any of my folders, tried to ring the office, phone rings out unanswered then cuts you off, sent my son down to the office within the hour of e mail, "Matty who?" What a joke11.6.23 Pleased to say that communication has been much better last few weeks, thankyou and keep it up.

Andrew · 12 June 2023

★★★★★ 5/5

Google

Thank you Matty, for helping me find my new home

Demi · 23 September 2024

★★★★★ 5/5

Google

Jasmine was professional and a great help - would recommend

Aus · 23 September 2024