X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

X1: High Prices, Poor Service, and Questionable Awards, Think Twice Before Renting

I lived in one of the apartments managed by X1 for over five years, specifically in the Media City, Salford Quays area. Regrettably, the building management left a lot to be desired. The rubbish chute, for example, never worked properly and was eventually permanently closed. Consequently, residents, myself included, were compelled to use the lift to dispose of our rubbish, an inconvenience that also contributed to the persistently unpleasant odour in the lift.Further, the Michigan Towers, managed by the same agency, suffers from a scarcity of parking spaces. Among 3-4 towers, there are merely 50 parking slots, which invariably results in a long waiting list. The alternative, street parking, presents its own issues, with numerous instances of car break-ins being reported.I also find it puzzling that X1 Sales and Lettings are supposedly recipients of numerous awards. Based on my experiences, I would suggest this might be more illusion than reality. The numerous issues I encountered during my tenancy suggest that their reputation may not be entirely deserved.After moving out, I discovered their paperwork and overall management to be significantly subpar compared to other letting agencies. Given these experiences, I would hesitate to recommend X1 Sales and Lettings to anyone. Instead, I would advise prospective tenants to conduct thorough research, perhaps consulting with current residents about their experiences, before committing to a tenancy with X1. I believe that many will find that the high rents charged by X1 are not justified by the level of service offered.Despite cleaning and painting the property before moving out, I was still charged for cleaning services. Ironically, when I moved in, the apartment was littered with dirt, and despite complaints, no cleaning services were provided.In conclusion, I strongly caution against choosing X1 as your letting agency. From faulty facilities to poor communication, hidden charges, and the blatant disparity between their promises and reality, it has been a truly disappointing experience. It's essential to be vigilant, conduct thorough research, and make an informed decision when choosing a letting agency.

Jessica · 9 June 2023

★★★★★ 5/5

Trustpilot

My Expedia with them has been great so…

My Expedia with them has been great so far. The staff are really welcoming and warm.

Esieboma · 18 September 2026

★★★★★ 5/5

Trustpilot

Roxanne Desmond

Roxanne Desmond was really helpful in answering all questions I wasn’t sure about and her responses was fast

Salman · 1 May 2024

★★★★★ 1/5

Trustpilot

Since I moved to liverpool

unfortunately, since i moved to liverpool, I only had x1 as my agency. This agency is lucky they have nice houses for a decent price. However, this agency is the worst. I never write reviews but please trust when I say this is the most S H I T agency. I had my room flooded due to a pipe that broke while i was at work, they couldn’t care less. They just sell dreams and that’s it. You’re being told someone is coming to help but no one does. They just sent someone to soak the water from the carpet while I was told they will change the carpet and renovate the room which obviously they didn’t. It was back in the summer and it was horrible to even stay in that room for one min. It was constantly warm, soggy, wet, literally no air to breathe and I’m pretty sure that room has mold underneath, i feel sorry for the person who lives there now.That’s not the only problem I had with them. They are literally useless. I was advised countless times someone will call me back and no one does. I’m not the type who’s being rude on the phone cause I understand its not necessarily the advisors fault, but still the whole experience for the past 2-3 years, absolutely disgusting. I guess x1 is good if you don’t have to communicate with them. If you have a problem would be better off resolving it yourself really.I was also charged for a holding fee even if on the website it says explicitly NO holding fee.On another note, the pics on the website are heavily photoshopped, you re not getting what you see.On another another note, they charge for cleaning at the end of tenancy even if you clean, paint, everything. But trust they don t actually send anyone to clean. I personally moved in somewhere where it was literally dirt everywhere. Complained about this, they advised someone will come, shockingly no one did. Had to clean myself just to be charged again when i moved out even though it was cleaner than when i moved in🤣.Also take pictures cause they love to charge for things that were broken before.The entire agency is a joke really.

Muiedin · 31 May 2023

★★★★★ 5/5

Trustpilot

Alana has been very very helpful

Alana has been very very helpful. From start to finish. She deffo needs to win employee or the month, even heat if possible - JAMAL KAMALI

Olanrewaju-jamal · 3 November 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs.

There aren't enough words to describe how dreadful this company really are. Believe every single poor review on here & Google, the company is genuinely horrific to deal with and not worth your time and money. The staff turnover is a real reflection of how poorly managed this place is. Constant breaches of GDPR, 8 weeks to arrange a change of sharer. When our building opened, there were no bins for 2 months meaning people had to chuck their rubbish in a pile in the corner. Agreed a renewal price and then the following day were offered a higher price and then when quizzed on this were ignored for weeks until we were then served notice.

JH · 26 May 2023

★★★★★ 1/5

Trustpilot

Best advice is photograph everything…

Best advice is photograph everything the day you move in, report everything no matter how smallWhen handing apt back they charge you for "wear and tear" for example, if they deem tap loose (even when it isn't) they charge you £10 to tighten it!They will charge you for a "light clean" even if you have scrubbed the apt before leaving which in my opinion is there choice so they should take the cost.DON'T EXPECT TO GET YOUR FULL DEPOSIT BACK WHEN YOU MOVE OUT!!!!!!Shocking treatment!!!!

Jacqueline · 25 May 2023

★★★★★ 5/5

Trustpilot

An excellent service with quick…

An excellent service with quick replies. Both via phone and email. Always available to answer questions and I had lots 😝

Customer · 3 December 2025

★★★★★ 5/5

Google

Kieran Johnson was extremely professional and accommodating when showing me around a flat. He answered all my questions with confidence which made me feel at ease when looking for the flat I wanted, which was so helpful.

Eve · 25 November 2024

★★★★★ 5/5

Google

Thank you Matty for all your help, would recommend.

Alex · 23 September 2024

★★★★★ 5/5

Google

Chloe was really helpful and had a lovely manner!!

Holly · 23 September 2024

★★★★★ 5/5

Trustpilot

X1 are great! Landlord not so much

The company itself is decent but the landlord is the problem! I told X1 that my wardrobe was broken they sent someone out in good time, they said they would order a new one but had to wait for the landlords permission, this took ages!! However when it was put up it was perfect! No mess, they had tidied up after themselves ! I couldn’t be happier so to whoever put my wardrobe up and who I spoke to via message to sort it you’re an Angel! But the landlord not so much

Megan · 11 May 2023

★★★★★ 5/5

Trustpilot

I would really like to thank Jamie for…

I would really like to thank Jamie for closely following up my request for 1 bet flat. she is so professional, easy to approach every time when I follow up on my enquiry. I would highly recommend their services.

Gouse · 6 September 2022

★★★★★ 1/5

Trustpilot

AVOID this company

AVOID this company, they are only interested in taking your money and are not interested resolving any issues. They appear nice but do not be deceived they will fob you off until you pay and then have no interest in resolving any issue you have blaming landlords, other letting agencies, etcIf i could score 0 I would.

Paul · 20 September 2024

★★★★★ 1/5

Trustpilot

Perverts who walk in flats with no notice

Don't pay for the last two monthsX1 are perverts and break the law. They enter flats unannounced when people are undressed. Then they make the most ridiculous excuses to try to justify it.If you have an assured shorthold tenancy with X1, then once you have secured new accommodation and paid the deposit and rent and have a contract, I suggest keeping the last two months rent from X1, as their attitude of law-breaking shows that they are very likely to keep your deposit. With an assured shorthold tenancy, you have to legally be given two months notice (6 at present because of covid-19 legislation) to be evicted. so if they realise you're not going to pay the rent for those months, the most they can do is rescind any reference sent to the new landlord, but you can just dispute their reasons for rescinding it and you'll already legally have a right to the property you paid the deposit and rent for.There is a small risk to this with dodgy landlords who may illegally refuse to give you the keys (but then sue the heck out of them), and I don't recommend doing it to decent ones who are just trying to make a living, but don't feel guilty about doing it to X1 as they don't feel guilty about breaking laws.Watch this space for legal action against them. I intend to make sure it's in the local papers too. They might not care about how poor their reputation is on here, but they will when it hits the papers.P.S. They don't clean the flats before residents move in. Give it a good clean yourself if you have to stay in any. the mattress had urine and faeces and all sorts on it and the flat hadn't even been hoovered.

Per · 9 April 2021

★★★★★ 5/5

Trustpilot

Joyce Yeung was very helpful with…

Joyce Yeung was very helpful with booking a viewing session. She was patient and understanding.

Ukwajiunor · 5 June 2024

★★★★★ 5/5

Trustpilot

Natalie was lovely and very informative…

Natalie was lovely and very informative about the flat. She answered out questions without hesitation and included great information in the follow up email.

Caelia · 30 November 2023

★★★★★ 5/5

Google

I want to say a huge thank you to Lucas, he helped me out so much and answered all the questions I had. Lovely interaction and he seems like a real asset to the X1 team.

Laura · 2 December 2024

★★★★★ 5/5

Google

Ime a joiner and have been doing work for x1 for the past year and have what no issues all invoices paid on time and Stephenie has been more than helpful she goes above and beyond

Samantha · 2 December 2024

★★★★★ 5/5

Google

Katie is really quick with her responses and always happy to help!

M · 27 July 2024

★★★★★ 1/5

Trustpilot

YOU WILL NOT GET DEPOSIT BACK

YOU WILL NOT GET DEPOSIT BACK! The flat felt like your were living in a cold dark industrial building with cheap hard flooring throughout and cheap blinds for minimal privacy - not homely AT ALL. Do yourself a favour and rent somewhere you will actually want to go back to! We dreaded the thought of returning to the flat after a day out. Not only because it was a horrible place to stay but because almost always one lift was broken and we would be waiting for 15 minutes at a time just for the lift to arrive and then squeeze in with other tenants desperate to get in which was very COVID safe! If you do decide to stay, make sure you have heated blankets, slippers, woolly hat, coats on indoors as the heating costs will be ridiculous if you have the electric heaters on for more than an hour. We froze in the flat and still managed to pay £200 a month in electricity costs. We finally moved out and spent 2 days cleaning the flat and left in far better condition that what we received it in. We had filled gaps which were left from the previous tenants and re-siliconed the kitchen/bathrooms. Also used mattress protectors as we did not want to damage anything in the property. We did everything we could to get our deposit back. In the end we were charged £115 because a strand of hair was left on the mattress for £45 for mattress cleaning and we also left a toilet roll in the toilet roll holder which they charged £10 for removal. A further £60 was charged for a "light clean" which they could not justify other than "a mark on the floor". I would love to know what cleaning company would charge this much as we certainly did not receive it in half as good condition! There were very obvious veiled threats when trying to get the deposit back making it clear we couldn't have a fair discussion. It's also borderline impossible to get hold of them unless they want anything from you.

SGJ · 11 March 2021

★★★★★ 5/5

Trustpilot

Efficient and Professional

Thanks to Ella Joi Silva for making the move process smooth and provide an efficient and professional service

Jerome · 4 April 2024

★★★★★ 5/5

Trustpilot

Nice service with a smooth move in…

Nice service with a smooth move in process and time management and always responsive. Special thanks to Roxane Desmond.

Smruti · 12 March 2024

★★★★★ 5/5

Trustpilot

Roxanne has been a huge help in my…

Roxanne has been a huge help in my journey so far. While I only just entered the referencing process, I really appreciate Roxanne’s support so far. Her replies are fast and clear and she is full of positive energy, which is much needed in the middle of the stress that is looking for a place to call home.

Simona · 4 October 2023