5/5
TrustpilotExcellent work
Professional, efficient and fast
Agent replied · 11 June 2026
Thank you!
Trusted Agent profile · Liverpool · Merseyside
X1 Lettings Liverpool reviews
★★★★★
1,260 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.9 out of 5 across 1,260 reviews on three platforms, including 492 Google reviews rated 4.0.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThank you Sabrina for your excellent customer service!!
Agent replied · 23 October 2024
Hello Stephanie, Thank you for leaving us such great feedback, we are thrilled to hear about your 5-star experience with X1. We will make sure to pass on your feedback! Best wishes, X1 Liverpool Team.
5/5
GoogleSabrina Jones was fantastic, so helpful and polite
Agent replied · 23 October 2024
Hello Freja, Thanks for taking the time to leave us such great feedback, we are thrilled to hear about your 5-star experience with X1! Kind regards, Chloe, Copywriter.
5/5
GoogleMatty was supper helpful through the whole experience.
Agent replied · 23 October 2024
Hello Rebecca, Thank you for taking the time to leave us such great feedback, we are thrilled to hear about your 5-star experience! Kind regards, Chloe, Copywriter.
5/5
TrustpilotX1 are doing really great
X1 are doing really great. Got everything sorted in a very quick fashion due to my circumstance. Shout out to Rob for all the support and viewings and expediting through process.
Agent replied · 29 September 2023
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
5/5
TrustpilotI went for a viewing here last week and…
I went for a viewing here last week and the two girls that showed me around were so so lovely! Told me all the information I needed and the Studios were amazing too:)
Agent replied · 29 September 2023
Hello Lu,We are thrilled to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team. Kind regards,Matthew, Brand Ambassador.
1/5
GoogleIncompetent and unprofessional. Don't expect the Leeds office to answer your emails or answer the phone. They will try and add extra charges on services you never requested and when you get fed up with them, they will make every effort to sabotage your attempts to leave for another property management company. Don't expect to get your statements, do expect Dennika Edwards to carry out unnecessary works on your property which she outsources to her own side-business. Surely a conflict of interest! I've used a lot of agencies on a lot of properties over the years. I have never come close to one as utterly useless and unprofessional as X1 Lettings.
Agent replied · 29 September 2023
Hi Will, Thank you for taking the time to leave a review today. I am struggling to find you on our CMS using your Google name alone. Could I please ask for you to share further information with me by reaching out to marketing@x1management.com. If you could please include a preferred phone number for a member of our team to call you on, that would be greatly appreciated. Kind Regards, The X1 Team.
5/5
GoogleThanks to Amy at X1 sales for excellent services and support
Agent replied · 26 August 2024
Hello, Thank you for taking the time to leave us a 5-star experience. We are so happy to hear about your positive experience! Kind regards, Chloe, Copywriter.
5/5
GoogleI have been on a few viewings with X1 both with the sales and the lettings team. Both Amy and Isabelle were very helpful, showing us several studios and explaining all the process. Very professional and friendly.
Agent replied · 29 September 2023
Morning Alexandra, Thank you very much for the lovely review! We are so pleased to hear that you found both Amy and Isabelle to be so helpful. We will be sure to share your feedback with them! Best wishes, X1 Lettings
5/5
TrustpilotStudio Viewing with X1 Lettings
Had an appointment to view studios in Liverpool city centre. Big thank you to Harrison for the comprehensive tour of the rooms and amenities. His information and tips were really helpful.
Agent replied · 29 September 2023
Hello Blanco,We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. We will also look into the other agent and investigate this further, thank you for the feedback.Kind regards,Matthew,Brand Ambassador.
5/5
TrustpilotRecently purchased a property and was…
Recently purchased a property and was dealing with Amy. She kept us updated throughout the process and was excellent.
Agent replied · 26 December 2025
Thank you :)
4/5
TrustpilotJasmine from X1 has been really helpful…
Jasmine from X1 has been really helpful with initially setting up my tenancy. She has also been great with renewing my tenancy and is quick to respond to emails. I put 4 stars not 5 due to the building itself - often there is something that is broken or doesn't work. E.g. the lifts, the WiFi, the garbage chute, the hot water.However, Jasmine sends update emails on these things, which is useful.
Agent replied · 25 November 2023
Hello Emily,We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
5/5
TrustpilotMyself and my partner have had a lovely…
Myself and my partner have had a lovely experience with Roxanne from X1 in finding our new home. She was super helpful with booking the viewing and quick to respond with any questions we had regarding the property. She was also kind enough to rebook a viewing to fit around us. A super smooth and quick process! Thank you again Roxanne :)
Agent replied · 24 August 2024
Hello Hollie.Thank you for taking the time to leave us such positive feedback. We really appreciate your 5-star review!Best wishes,Chloe, Copywriter.
5/5
TrustpilotPleased and thankful for how quick and…
Pleased and thankful for how quick and responsive Emily and Jasmine were with our application! Really friendly and helpful every step of the way!
Agent replied · 25 November 2023
Hello Adam,We are pleased to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
5/5
GoogleThank you Amy for the great work, you saved our 10-property deal!
Agent replied · 26 August 2024
Hello, Thank you for taking the time to leave us such wonderful feedback, we are so happy you have enjoyed your experience with X1! Kind regards, Chloe, Copywriter.
1/5
TrustpilotAvoid at all costs
The worst letting company I have ever used. You will not receive a response from any x1 emails and you will be going back and forth on one simple issue with various team members that do not have a clue how to do their job. You will pay to fix issues that existed before you moved in, as the maintenance team only know how to send you YouTube videos on how to fix issues yourself. Your parcels will be continuously stolen and when asking management to check CCTV nothing suspicious is ever found, convenient! The main door to the building is always broken meaning anyone can walk into the building. If you want a stressful, draining and unhelpful company X1 Lettings are definitely your guys!
Agent replied · 29 September 2023
Here at X1 Sales and Lettings, we strive to utilise your feedback to improve the services we offer. In this particular case, are we very sorry for the experience you have had with X1 and any inconvenience this may have caused? We have sent you a direct email for more information about your review so we can make sure we can communicate your feedback to the appropriate team members.Kind regards,Matthew, Brand Ambassador.
5/5
TrustpilotHarrison is the man!
Harrison was really helpful and patient throughout my experience moving in. He was always available to answer any questions and helped me through any issues that came up. Thanks Harrison!
Agent replied · 29 September 2023
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
1/5
TrustpilotPoor tennancy care service provided
Have been trying to end our tenancy for the last month. We dont get any responses after multiple emails. We get promised call backs or updates which never materialise. Had to physically go to the office to actually speak to someone who wasnt very helpful. Very dissapointed with the service or should I say lack of service provided. Nothing has changed since the first email as still in the same position.
Agent replied · 25 November 2023
Hello Zoheb,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Chloe.
5/5
GoogleI spoke to Stephanie on the phone and she was really helpful. She answered all of my questions and made my process of booking a room with X1 so much easier. Thank you!
5/5
GoogleSteph absolutely amazing, answered all my questions and concerns. Inquiring about a property and she put my mind at ease about all the letting details. Thanks Steph I will be back in touch.
1/5
TrustpilotX1 Lettings - problem after problem
X1 Lettings, Town Hall (Manchester) ReviewAfter such a terrible experience of renting with X1 Lettings I would like to inform others of what I have experienced in order to prevent further people being ripped off and left frustrated and angry by this letting agency. Whilst staying in one of their studio apartments between 09/19-/03/20 I experienced a number of issues from day one of moving in. Here I have only highlighted the main ones. When I first arrived to the flat it was dirty, with hairs and crumbs in the kitchen drawers and drawers under the bed. There was food waste in the drainage part of the dishwasher and both the fridge and oven were greasy and grimy. Clearly the flat had not been cleaned, never mind professionally cleaned. But this wasn’t a huge problem for me. The problem is that they had they cheek to make the following deductions at the end of my tenancy, after I had spent all day making the apartment spotless:- x2 extractor bulbs - £20 (Lights I never used…)- mattress clean - £35 (A mattress that had a mattress protector on it…)- chair clean - £35 (A chair that was dirty when I arrived and couldn’t be properly cleaned…)After emailing back and forth I managed to get out of the first two deductions but had to settle on paying for the chair clean (I doubt it was or ever will be cleaned). And that’s not all. After spending the whole winter in that flat I noticed there were gaps in one of the windows. One between the window frame and the pane of glass, over 1cm. And the other between the two sliding window frames. These gaps were allowing cold air to fill the room and consequently I could hear every sound from outside. I had essentially wasted money on heating that went straight out the window: the one radiator in the studio was below the windows. My complaint about the window was not taken seriously by staff at X1 Lettings so I contacted Salford council instead. The council were very helpful and informed me that they deal with a lot of complaints about the apartments in this building. They presumably spoke with X1 Lettings, urging them to do something about it as it was immediately dealt with after the council’s inspection. One of the gaps was sealed with silicone whilst the other one was not seen as a major problem, for some reason I cannot understand. I received no apology or reimbursement from X1 Lettings and gave up trying to fully resolve this issue. The fact they allowed a tenant to move into a dirty flat with broken windows shows how negligent and unprofessional this rental agency is. Making unnecessary deductions from deposits further emphasises their greed and complete disregard for their tenants. If you are looking to rent with this agency, I would advise you to not rent an apartment in Town Hall. You will have problem after problem. The building is falling to bits and they have made a have hearted attempt to create rental apartments within this building. The apartments are cheap and nasty, inefficient heating, extreme condensation and mould. If you have a problem that needs fixed, it will be swept aside and never dealt with. I cannot speak for their other properties, but I would advise anyone to avoid renting with X1 Lettings. In my experience the staff are rude, dismissive and unsympathetic.
5/5
TrustpilotGreat service
Very simple and easy service, no difficulties. Roxanne was a great help!
Agent replied · 24 August 2024
Hello Ash,Thank you for taking the time to leave us such positive feedback, we are thrilled to hear about your 5-star experience with X1 Sales & Lettings!Best wishes,Chloe, Copywriter.
5/5
TrustpilotThanks Will and your colleagues in…
Thanks Will and your colleagues in helping me and my agent in the process and spare me with my short notice requests. I appreciate very much of your professionalism and kind gestures. Wish you every success.Best regards,Michael F
Agent replied · 29 September 2023
Hello Michael,Thank you so much for taking the time to leave this lovely review.We are so pleased to hear that you had such a great experience with Will and the team. We will be sure to pass on your praises, they will be thrilled!
5/5
TrustpilotGreat service
Recently moved in, Jennaya is very helpful and replies quickly to any questions/issues I have. The overall experience with X1 is great.
Agent replied · 25 November 2023
Hello Ying, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
Landlords5 reviews
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
Tenants10 reviews
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
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Questions about X1 Lettings Liverpool
What do buyers say about X1 Lettings Liverpool?
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
What do landlords say about X1 Lettings Liverpool?
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
What do tenants say about X1 Lettings Liverpool?
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
