X1 Lettings Liverpool reviews

★★★★★ 5/5

Google

My experience at X1 Liverpool was highly satisfactory. Melisa at the front desk provided excellent customer service and was instrumental in assisting me in locating properties that met my specific requirements.

Sasa · 25 November 2024

★★★★★ 5/5

Trustpilot

X1 lettings is a very good company

X1 lettings is a very good company. But I’d like to give a special thanks to Archie she was extremely helpful towards me and made sure I got everything that needed to be done , done.

Jerome · 11 April 2022

★★★★★ 1/5

Trustpilot

Why you should not go with X1 Lettings

Why you should not go with X1 Lettings, Liverpool?I first met them to view a room and I asked them if I can make a 3 months contract for summer time that was answered "yes" but turned up to be "No". I decided to go for 8 weeks contract but my email was responded after more than one week. It was a very stressful journey to my first entrance to the room which was smaller than the viewed one. The staff taking care of my move was very careless and not professional. So I could move in 8 days later than planned. After I got in the room, I went to check the so-called kitchen which was full of flies and smells terrible. The washing machine was not working with water in. I called them to tell them about the kitchen, but they say "it is not our responsibility" and directs me to another company. After spending 3-4 days there, I could not bear with all and I ended up in one of my friend's houses for 5 weeks. You never feel at home there and the room's window is like a prison. you cannot cook there since the kitchen was the worst I had ever seen. After spending my last week there, I left it with a clean room and they deducted 10 pounds from my deposit for removing a towel from the bathroom. I can prove all mentioned facts. So make sure you go for another option rather than this stressful way.I hope that helps those who plan to work with them.Better to stay away since it affects all of your daily life.

Hidayet · 5 October 2022

★★★★★ 5/5

Trustpilot

Polite. Professional and stunning veiws

Visited X1 property today and absolutely loved it. Fiona was lovely and very professional and had all the information we needed. Hope to be staying here very soon.

Tommy · 23 February 2023

★★★★★ 1/5

Google

Why you should not go with X1 Lettings, Liverpool? I first met them to view a room and I asked them if I can make a 3 months contract for summer time that was answered "yes" but turned up to me "No". I decided to go for 8 weeks contract but my email was responded to after more than one week. It was a very stressful journey to my first entrance to the room which is smaller than viewed one. The staff taking care of my move was very careless and not professional. So I could move in 8 days later than planned. After I got in the room, I went to check the so-called kitchen which was full of flies and smells terrible. The washing machine was not working with water in. I called them to tell them about the kitchen, but they say "it is not our responsibility" and directs me to another company. After spending 3-4 days there, I could not bear with all and I ended up in one of my friend's houses for 5 weeks. You never feel at home there and the room's window is like a prison and you cannot cook there since the kitchen was the worst I had ever seen. After spending my last week there, I left it with a clean room and they deducted 10 pounds from my deposit for removing a towel from the bathroom. I can prove all mentioned facts. So make sure you go for another option rather than this stressful way. I hope that helps those who plan to work with them.

Hidayet · 29 September 2022

★★★★★ 1/5

Trustpilot

We have so far had a poor experience

We have so far had a poor experience. Massive issues with the agreement which they use another party for (I thought that was the job of the agent but apparently the middle man use another middle man - who knew!). So having to deal with multiple companies was a nightmare and x1 were so unsupportive that I had to resort to ringing up on my sons behalf to get things sorted. They kept cutting me off and it took numerous attempts to speak to someone. Communication was dire, help non-existent and I don’t actually know what they do. When we eventually moved the house had many issues with marks on walls and broken furniture and broken shower. No guidance on things like where to find the electric meter or help for who was currently the electric provider etc. It will be interesting when we move out to see how much deposit we get back when the house was pretty disgraceful on moving in. Such a shame; agents should help during a stressful time, not make it more stressful. We won’t be using this company again. I sincerely hope the next people have a better experience. Good luck.

Chrissie · 21 September 2022

★★★★★ 5/5

Google

My experience with X1 has been great and I would like to mention Jasmine Syed who has been very helpful and supportive. She has assisted me through my application and has been quick to respond to any questions/queries I have had. Thank you for your help!

Melanija · 25 November 2024

★★★★★ 5/5

Google

Recently reached out to X1 in the hope of funding some accommodation for my daughter, my first point of contact was a lovely lady called Steph Murphy who made the whole experience painless. Her bubbly nature and proactive approach was refreshing and she went above and beyond with her service, found some great accommodation for my daughter to view & steph also followed up to see if any further viewings or assistance was needed. Would recommend to anybody.

Chris · 25 November 2024

★★★★★ 5/5

The Trusted Agent

Excellent, outstanding service!

I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience from start to finish was great, Eoghan was always able to assist with anything I needed help with and was always a friendly face to see on site. I have rebooked my room and decided to stay for 48 weeks as I begin my university experience. My studio apartment is the ideal city centre location and close to everything I need and the studio itself is furnished to a very high standard. X1 has lots of accommodation to offer in Liverpool and Manchester so I will definitely be life-long tenants with them after I graduate.

Caoimhe · 28 September 2018

★★★★★ 5/5

Trustpilot

I would like to thank a very wonderful…

I would like to thank a very wonderful and helpful lady at X1 Lettings at Manchester, her name is is Asthy. Asthy has been extremely helpful in my search for my own apartment.I’m very grateful to you and thank you for putting in your best to help me get my own apartment.

Mary · 22 September 2023

★★★★★ 5/5

Trustpilot

I’ve been with X1 since 2020 and…

I’ve been with X1 since 2020 and unfortunately they have not been the most helpful. Communication is usually pretty appalling and the response time couldn’t be less urgent. However recently I had an issue with my parking space. After been passed around pretty much the whole office who was of no help at all I managed to get through to Will Davies. I cannot sing his praises enough. Although he is not my direct tenant manager I really wish he was! He’s really gone above and beyond for me made it all so simple and actually listened to me. His customer service skills are top tier and his communication is fantastic. I really can’t sing his praises enough. Absolute asset to the company. x1 need to train more of their staff to be like Will!

Megan · 30 August 2022

★★★★★ 1/5

Google

I used to live in the Tower for a couple of months. I left due to covid, and now I have been trying for the past 15 days to get in touch with them but all my emails have been left unanswered. The ''live chat'' does not work so there is no channel of communication. Totally disrespectful behavior, when they want to get your money they reply instantly, when you need something none of their agents gives a @@@ for you. Waste of timeNegativeResponsiveness, Professionalism

PANAGIOTIS · 27 August 2022

★★★★★ 1/5

Trustpilot

Abysmal and routinely break the law

Avoid X1 at all costs, they regularly breach the Landlord and Tenant Act by forcing their way into the property without notice to PAT test and test smoke detectors without giving any prior notice or even knocking on the door.Once you go to move out, they will try to defraud you out of your deposit by inventing issues with inflated costs (think £30 to replace one lightbulb which is their responsibility in the contract, not yours).If you are desperate and X1 are the only properties to rent, make sure you latch your front door and have the means to hire a solicitor when you come to move out.If you'd rather not rent from criminals, there are plenty of other companies out there.

Ant · 23 August 2022

★★★★★ 1/5

Trustpilot

It saddens me to write this.

It saddens me to write this.But they are rubbish.I read the bad reviews and still tried with them, viewed a place and signed the contract. At the time I was told there's plenty of rooms available, after following up to them, they dont respond to emails. I get told th at no momormomore studios are available.I dont even know how to feel.You sign a contract and have to follow up with them for them to give your studio away. Wow.

Simone · 22 August 2022

★★★★★ 1/5

Trustpilot

Day 22 and nothing has been resolved

Day 22 and nothing has been resolved. No solutions offered and no one has even contacted me like they said they would since I wrote my 1st review, reinforcing the fact that X1 do not care: My key card to get into my building stopped working a month ago and they told me they are waiting for new cards and that they should come “any day now” - they’ve been saying this for about 3 and 1/2 weeks… I can’t get back into my building when I go out each day which leaves me anxious to return. They also haven’t offered me a replacement whilst they wait for the new ones to come or seem like they care at all that i’m constantly inconvenienced. Secondly (which is probably the worst) is that my clicker for the car park door doesn’t work, so I can’t get in or out of the car park easily, when I do leave I have to get out of the car and manually press the button on the door to open it, but coming back I have no option of getting back in (unless I stay out in my car until 7pm to wait for the security guard to start work to let me back in) I am already paying so much money to live and park here but I’ve had to pay extra to park somewhere else when I don’t have the time or means to drive around until 7pm. It’s an absolute joke and they don’t even care and never offer me solutions, just fob me off each time I ring them up to ask them to sort it out. Don’t rent with X1, it’s honestly not worth the hassle.

Kezia · 18 October 2024

★★★★★ 5/5

Trustpilot

Gina has been such a great help in…

Gina has been such a great help in sorting out the Apartment and viewings- thank you so much!!

Olivia · 3 November 2023

★★★★★ 1/5

Trustpilot

Worst agents I've ever dealt with

Please do not go with these letting agents! They have left me without any accommodation when moving to a new city. I called them and was promised the flat I want is free and I'd receive an email - a week later and nothing so I emailed and called and still nothing. 2 weeks later someone called Grace Bowden emails me to ask if I'm interested and I replied very quickly to say I was. Still again I'm left for weeks being ignored whilst chasing her I called and called and emailed her only for her to respond now to say no flats left. Blessing in a disguise because if they're this terrible before I've even paid imagine how bad they'll be when in the flat! Lazy, unprofessional and a waste of time. Oh, also they will reply to these bad reviews with a management email to complain to - but the emails all bounce back. Great job X1

Louisebhl · 12 August 2022

★★★★★ 1/5

Trustpilot

Unprofessional Agency

I had 2 viewings booked with X1 lettings on the same day 11.30 am and 4.30 pm. 30 minutes before they called to cancel the first appointment, even though they knew I was travelling 2 hours for the viewings. No offer was made to re book, and as they said nothing about the 2nd viewing I assumed it would go ahead, however they did not even show up! (After I waited around for 3 hours ) Many attempts were made to call them that day and no apology has been made,despite emails sent after the wasted day. I think I have had a lucky escape tbh, as I would not feel happy to rent from them, if this is the service they offer. Best avoided.

Rachel · 7 August 2022

★★★★★ 5/5

Trustpilot

They have been very helpful and they…

They have been very helpful and they have been very patient with me.

Haxhi · 3 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Sophie here.

I would like to thank Sophie here.We were looking a apartment for my friend & i am looking for tenancy renewal.They way she responded and taken the things forward was amazing.

Ramakanth · 9 September 2022

★★★★★ 5/5

Trustpilot

Nikkita is always responsive and…

Nikkita is always responsive and efficient with my queries, indeed much appreciated!

X · 4 March 2024

★★★★★ 5/5

The Trusted Agent

Lived in the X1 Courtyard for my third year and had a great experience

Entered my third year of university and was looking for somewhere to live that was good priced, stylish and in Liverpool City Centre. I ended up moving into the X1 Courtyard, Ciara McGilloway who works for X1 Lettings was extremely helpful and polite when assisting me in choosing my accommodation, Ciara was also very reachable and responsive in terms of any problems or questions I had whilst living in the Courtyard. My overall experience was brilliant, I am now looking to re book with the X1 and work full time in the City :) :)

Jack · 25 September 2017

★★★★★ 5/5

Trustpilot

Been in arndale house for 2 years now

Been in arndale house for 2 years now. Really great the staff and maintenance teams are really nice and helpful.

Isabelle · 22 September 2025

★★★★★ 5/5

Google

As a contractor for X1 I cant thank Steph enough. Steph is always organised when it comes to key handovers and her communication is next to none!

Alex · 19 December 2024