X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

Worst renting experience of my life

Worst renting experience of my life! I rented with X1 for 3 years and 3 different tenancies… first apartment there was vomit in the drawers when I moved in and a filthy mattress however I will say it was resolved within the hour. Second apartment I gave benefit of the doubt, only to be charged when moving out for damage that was there when moving in. Followed by an incompetent account manager attempting to con me out of over £500 when returning my keys and emailing me foreign legislation to try and have me over. By this point I was in my third and final X1 apartment which had a broken sink, filthy mattress which they refused to change and DAMP. The account managers have the worst customer service skills and make no attempt to be polite. X1 liverpool is in a shoddy state, but it’s the management’s attitudes when moving out that will ensure I never choose to rent with X1 again.

Anonymous · 21 March 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague. Cowboys. Every 'positive' review on here is just a retaliation to the real situation - see negative reviews from real people living in these hell holes day in day out. It's a shame X1 don't put as much effort into actually managing their properties as they do spamming 'trust'pilot with 5* fake reviews. X1 / hay market are quite frankly the worst companies to ever exist. They are just as crooked as the criminals and homeless people gracing the hallways and bedrooms. If you are from this company. Please consider what it would be like for yourself or a member of your family to live in this unsafe, inhabitable grotty hole. Rather than writing a fake review about 'Sarah the account managers' helpful attitude, sort your lives out. You should be ashamed.

CHaz · 17 March 2022

★★★★★ 5/5

Trustpilot

Its always a pleasure dealing with X1

Its always a pleasure dealing with X1, I always deal with Stephanie Murphy. She is always on the ball with everything, she's always professional and she's just a credit to the team. If we have any problems she will be the first person on it. Makes my life so much easier at work. I hope we carry on this relationship we have. I have spoken with a few people from X1 and they're all very nice to deal with. Lovely staff great company.

Saj · 17 March 2022

★★★★★ 1/5

Trustpilot

Haymarket and X1 Lettings 0/10

Terrible service throughout. Firstly, people within the business are writing high reviews to bump up their ratings (anyone who lives in an X1 Lettings/ Haymarket building can see that). Second, they keep saying on replies to these poor reviews for tenants to email their issues…. countless emails have been sent, countless complaints have been made and next to zero effort has been made to solve any problem (other than them commenting on here to make it look like it’s the tenants fault).

Manchester · 17 March 2022

★★★★★ 5/5

Trustpilot

Good service overall

Have been hesitated to leave a review, because as a long-term tenant, it can be hard to make a fair judgement by just one or two cases I have encountered during my tenancy.Having tried interacting with other letting agencies, I would say X1 is better and being more professional than quite many letting agents in the Greater Manchester, if we argue they are still not yet perfect. From booking viewings, making offer, referencing to signing the tenancy agreement, I should say they have set up a very smooth and efficient system to move things forward very efficiently and systematically.X1 manage properties with a large number of residents within a single building, so it is true that sometimes it would take a bit of time to get the response, but so far I should say that for every single issue I have reached either the X1 lettings or the associated maintenance team in the past year, they have been able to properly handle and address my concerns, and I am happy with that overall.Especially the Tenancy Manager Kirstie Lau helped sort out many issues during the tenancy, which otherwise i would be in the middle of nowhere without her assistance - one difference for renting with X1 is that I do not have to talk to a general email address, but a dedicated tenancy manager who would remember a bit background of my tenancy, and can effectively help solve the problems during my stay. Good work Kirstie!

Ryan · 16 March 2022

★★★★★ 1/5

Trustpilot

AVOID!! COMPLETELY UNPROFESSIONAL AND DELUDED!!

X1 and Haymarket are hands down the worst companies I’ve ever dealt with in my life. It’s never an urgency for them to sort any issues raised out. There’s no care for your welfare whatsoever. I don’t understand how it’s still legal for them to continue operating!!Listing a few examples below:- They promised the flat would be deep cleaned before I moved in - it was not. It was so filthy - there was dust everywhere! I had to clean it myself as they insisted the cleaner had cleaned it. I have taken pictures and attached it to the inventory when I first moved in.-There’s no drainage fitted on the worktop next to the sink -There’s no splashback fitted behind the hob. Major corners have been cut throughout the flat- My dish washer still to this date has not been fixed - 10 months later - No one at X1 or Haymarket know how any of the heating or water dials work in the flat - The manuals that come with the apartment don’t clarify any of them either.- My oven was not connected properly so I couldn’t use that initially. - The lifts are always out of service- The car park drains in the basement flood constantly and it smells vile! even in the stairway leading up to flat levels- Parcels are always stolen - The gates are a security risk - We’ve had problems in the past of homeless people walking straight in and even living in the basement - Parking fines are handed out even though you are required to pay an additional monthly fee for the space and have a valid permit on display - If there is work required to take place in the carpark and you don’t have access Haymarket will not organise any alternative parking even though you pay a monthly fee- The air vents in the flat blows out freezing cold air which you are required to keep on at all times so naturally you use the heating more which is really expensive- Was promised a communal room which is an empty room that builders have now taken over - Not all fobs are allowing entry into the gymThere are MANY more flats in Manchester where you’ll be much more comfortable. Stay away from The Plaza and Eastbank!!

Karmpreet · 15 March 2022

★★★★★ 1/5

Trustpilot

Avoid

During the last 9 months of living here, we have endured endless problems with our flats. We have had homeless people come and walk into someone’s bedroom, live in a stairwell and shout at me aggressively right outside the front door to the building, which is apparently behind ‘secure gates’. The gates have never locked properly and one of them is currently a giant gaping hole in the side of the fence. It has been this way for months and despite countless reports to X1, there is yet to be anything done about it. My partner’s key fob has been broken for months, so we are having to share one key fob which is hugely inconvenient. X1 are saying it’s not their problem, but from speaking to other tenants it’s been confirmed that they can in fact fix it within a matter of minutes. They are just lying and refusing to do so. Parcels are regularly stolen from the front desk, either in the day time or between 7pm-7am when there is apparently a security guard manning the front desk. As lovely as the security guys are, they aren’t fit for purpose as the building has so many security breaches within these hours. Lastly, one of our windows (which are all filthy despite window cleaners apparently coming to clean?) has cracked right through the whole pane. We believe that this is due to the difference in temperature between the inside of the flat and outside during the winter months. Again, this was reported months ago and we didn’t even get a response. This is a safety hazard as it is a bottom, indoor window. If we had children, I hate to think what would happen if the glass broke. X1 would be half okay if they even bothered to respond to any of these concerns, but we find ourselves getting ignored or palmed off time and time again. We will be moving out at the end of our tenancy and good riddance.

Becky · 15 March 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Have lived here for 9 months and have had countless issues. Dodgy furniture, broken lights, broken windows - all broke within weeks of moving in and are yet to be fixed. Have also had broken toilet seat, broken hob, broken doors - at one point both myself and my flat mates bedroom doors broke and would not open which is a massive safety issue. All of this within a few months of moving into a new build is absolutely disgraceful. Probably have to ring about 100 times just to get through to a person who sounds like it is their first day and has absolutely 0 idea what is going on. Everyone there is useless, I have had to deal with them for maybe 5 separate issues, each time more painful and frustrating than the last. The apartment complex is just as bad, broken doors/gates, door handles, holes in the floor - a complete lack of security. I DO NOT FEEL SAFE HERE. Homeless people entering peoples homes due to this and yet X1 does nothing. Homeless people doing drugs in the corridors. Post constantly getting stolen to the point I cannot actually get anything sent to my home address - what an absolute pisstake. They have been bomarded with complaints about this for months and are yet to address it properly.Do not live here. Do not ever ever ever go for X1 lettings. Liars and scammers - every good review on here must be written by someone who works there as we caught staff member leaving a fake review which is what drove me to write this review as I find that disgusting!!! X1 should be put out of business.

Lauren · 15 March 2022

★★★★★ 1/5

Trustpilot

HORRIFIC! THEY DO NOT CARE

X1 are AWFUL! When I moved in my window literally fell out of it's hinges as it was not put in properly. It could have fallen on someone below and killed someone. Emails NEVER get responded to and when they do you get a vague response from which nothing actually gets fixed/sorted. Fob doors break constantly so anyone can walk in/out meaning we've had homeless people walking into bedrooms, defecating and smoking in stairwells. Parcels get stolen constantly due to the lack of security and locked doors, fob issues so you can't use the gym you pay for within your rent, flooding, black mould which is a complete health hazard. Lifts break and then don't get fixed for months on end, you'd be trapped in your flat for months if you are unable to get up/down stairs. We pay so much to live here and yet it's an absolute disgrace! THIS IS NOT A SAFE PLACE TO LIVE AND X1 HAYMARKET DO NOT CARE!

Xone · 15 March 2022

★★★★★ 1/5

Trustpilot

Would not recommend to anyone!

Would not recommend to anyone. When trying to even APPLY for a flat in x1 The Plaza, it was impossible to get any form of response or information from the management, making the moving process even more stressful than it already is! On move-in day, our flat was filthy, despite being told it had been cleaned that morning. Since moving in, we have experienced CONSTANT safety concerns, with homeless people roaming around the court yard, sleeping and smoking in the stairwells and underground carpark, and even walking into peoples flats. Don't even bother getting parcels delivered to the building as they all get stolen, as for some reason there is only a security guard working 7pm-7am. You pay so much for the flats, and even though the flats themselves are lovely and majority of them have balconies, it is not worth the AWFUL management and non existent care for residents and their safety.

Lauren · 15 March 2022

★★★★★ 1/5

Trustpilot

Needs to feature on watchdog. AVOID.

If you want to feel anxious / unsafe at every moment, from the buildings condition to the drugged up homeless men walking into your bedroom, then x1 is the agent for you.The properties are not fit for vermin. Black mould, flooding, they may paint over it every month to cover the shambles that is x1 lettings but that's about all they do. More chance of getting a reply from Michael Jackson than an email from x1. Contractors expressed how they never get paid. Lifts and fobs never work. Parcels robbed daily by lovely people with no teeth that walk the halls freely.I feel truly sorry for the people being ripped off still living in there. It terrifies me what could happen it is that unsafe.

SB · 14 March 2022

★★★★★ 1/5

Trustpilot

They never turned up for my flat viewing

Difficult to communicate with, never answered my emails promptly when trying to arrange a viewing for a flat. Rang them, they were helpful and friendly enough, but then never followed through on what they said. I arranged a viewing by email for a particular date and time. I turned up outside the building and nobody turned up. Contacted them and they said that nothing was arranged for my viewing and bluntly said it was cancelled. Just not good enough really considering the time and effort I put in trying to view the flat. Definitely would not recommend.

A · 13 March 2022

★★★★★ 4/5

Trustpilot

Fast cooperation

Fast and good cooperation, made the moving process less stressful. However, in the future, I would advise X1 to use other referencing agencies and not UKTENANTDATA. Even though they were fairly quick too, they asked for the same documentation time and time again, and hadn't I called them repeatedly, they would still be trying to get in touch with my landlord and delay the process. Overall, only positive things about X1 and Yasmine especially, as they were able to move me in on my desired date :)From Georgi

Georgi · 11 March 2022

★★★★★ 5/5

Trustpilot

Natalie is very nice and she told me…

Natalie is very nice and she told me things about the accommodation very briefly.

Meira · 18 November 2023

★★★★★ 5/5

Trustpilot

Will was very helpful and was always…

Will was very helpful and was always available to answer questions.

Hamish · 22 January 2024

★★★★★ 5/5

Trustpilot

Model Employee of a Management Company

I have been in a process of selling my three units in England for a few months. I am having great difficulty in filling out T6, T7 & T 10 forms. I bought these units online, therefore I don't have the details about the property. The lawyer of the buying agent is insisting to provide the information.It is for the first time that someone helped me in filling out all the required forms. The person is Amy Mossop, Senior Account Manager of X1 Property Management Limited The company should be proud of having an employee like her.

Arshad · 2 March 2022

★★★★★ 5/5

Trustpilot

Mollie was an amazing agent and she was…

Mollie was an amazing agent and she was very helpful. The X1 Lettings is a very professional agency and they reply ro you straight away! I would definitely recommend it !!!

Customer · 1 April 2022

★★★★★ 5/5

Trustpilot

Jessica Houghton

Jessica Houghton - X1Lettings Jessica has been great since her appointment as our account manager. Questions regarding our units are answered in a timely manner and maintenance issues dealt with quickly.

Stephanie · 14 March 2022

★★★★★ 4/5

Trustpilot

Will - X1 Lettings

Although there were issues through the third party company, Will went above and beyond to get things sorted for me ASAP and has been kind throughout this process.

Matt · 26 July 2022

★★★★★ 5/5

Google

I want to say a massive thank you to matty who helped with my moving process, something I was very stressed about but he made it a million times better and was always there to answer any questions I had so thank you 😊 …

Stacey · 23 September 2024

★★★★★ 5/5

Google

I had a few queries before moving in and I spoke with Sabrina over email, she was extremely helpful resolving any worries and issues I had. She was prompt in replying and nothing was too much bother for her! Thank you for helping me :)

Kelsey · 23 September 2024

★★★★★ 5/5

Trustpilot

Kayley was great!

Kayley was so knowledgeable and helpful! She is a true professional. She made the viewing so easy and explained the rental process thoroughly.

Friend · 3 February 2023

★★★★★ 5/5

Google

My dealings with X1 letting have been outstanding, I cannot express my thanks to the staff. I have multiple properties and have used many different agents. After using X1 they will be my preferred agents from start to Finnish they have been excellent. A special thanks to Louise for your expertise and professional service.

Ian · 3 March 2023

★★★★★ 5/5

Trustpilot

Pretty great accommodation.

Kyna · 18 September 2026