Trusted Agent profile · Liverpool · Merseyside
★★★★★
1,260 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.9 out of 5 across 1,260 reviews on three platforms, including 492 Google reviews rated 4.0.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotArchie in property management
Archie in property management, was very prompt in helping me with any issues and was very helpful. Thanks Archie!
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
5/5
GoogleMelisa was amazing, she helped me with answering all my questions about finding a place in Liverpool! Great experience 😊 …
5/5
TrustpilotViewing review
Grace was lovely! And was a massive help to me as a first time renter. Also very welcoming with a big smile. The best!
Hello,Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve experienced great customer service with us, and I’ll be sure to share your praises with Grace, she really is a credit to the team! I hope you have a fantastic stay with X1 😊
5/5
TrustpilotGreat service
Jodie was amazing! She provided great service and was very patient.
Hello Jonathan, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
5/5
TrustpilotMs.Katie Hadfield
I have been dealing with Ms. Katie Hadfield at X1 Letting. Throughout this period, she has consistently demonstrated a high degree of professionalism, addressing any concerns I've raised in a timely manner. Ms. Hadfield has always been eager to assist, making my experience as a landlord exceptionally pleasant. I cannot praise her enough for her professionalism, assistance, and support
Hello Rounak, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
1/5
TrustpilotAvoid X1 Lettings at All Costs-…
Avoid X1 Lettings at All Costs- Disastrous Experience. 0 stars. My experience renting through X1 Lettings has been nothing short of a nightmare. From day one, I've been met with incompetence and negligence at every turn.Despite numerous attempts to address urgent concerns with the property, such as a broken bed, damaged furniture, and unusable appliances, I have been met with negligence and incompetence from the agency's staff. Moving into a dirty apartment I had to clean myself and a broken sofa they refuse to replace, are just a couple of the many issues to note, pictures below.Not only have I had to deal with four different property managers in under five months, but any concerns or issues I’ve raised have been consistently brushed aside or the one issue they did rectify took months.Their incompetency had also now had repercussions on me personally; despite my water bill supposedly being included in my rent, I've received multiple notices from United Utilities indicating my water bill is past due. Each time I've brought this up with the letting agents, they've simply told me to ignore it (17/01 was the first time I alerted them), promising to handle the matter. Yet here I am, months later, with a negative mark on my credit report as a result of their negligence.But the cherry on top of this disastrous experience has to be the state of the property itself. For the entirety of my tenancy, I've been stuck with a broken fridge. It took until my final month leasing with them for them to finally agree that it needed to be replaced. As a result, I've been forced to buy fresh food every day, only to have to discard it the same day due to lack of proper storage. The financial strain this has caused me is inexcusable and has been very problematic.They pass the blame onto others and refuse to take responsibility for their actions, blaming things on past employees who apparently leave after 1 week, this I don’t believe should be impacting me, it’s simply not my problem. It's clear that they prioritize their own convenience over the well-being of their tenants.Save yourself the headache and avoid X1 Lettings at all costs, I would not wish the situation they have put me in on anyone.Oh and since Friday (today is Tuesday) the building has no hot water and it won’t do until the weekend at the earliest we have been told. Uninhabitable!
5/5
TrustpilotFlat viewing with Ben
Ben was very informative and easy to talk to and was professional the whole time I was overall very pleased with the experience
Good morning!Thank you so much for taking the time to leave this lovely review.We are so pleased to hear that you had such a great experience with Ben and that your viewing was informative. He will be thrilled!
4/5
GoogleI had an excellent experience living in this building, and I would highly recommend it to anyone looking for a comfortable and scenic place to call home. The view from my apartment window is absolutely stunning, it’s one of my favorite things about living here. I also want to give a special shout-out to Jasmine Syed, the tenancy manager. She has been responsive and attentive to all my requests.
1/5
TrustpilotTerrible company
Terrible company, terrible flats. Mushrooms growing on their property’s due to damp. They will always try and take your money, when leaving your tenancy, they lump on unnecessary and unfair charges and make it impossible for you to combat the claims through their reposit system. Very poor company, poor living conditions and useless staff.
5/5
GoogleAmy and Jason have both been great in helping me navigate properties that X1 have for sale. Also very attentive, they have both taken time to understand my needs. Very honest and excellent communication as always. Both are big assets to X1. Well done. Ali
Hello Ali, Thank you for taking the time to leave us such fantastic feedback, we will be sure to pass on your kind comments to the relevant team members! Best wishes, Chloe, Copywriter.
5/5
TrustpilotRoxanne was really helpful and friendly…
Roxanne was really helpful and friendly throughout the whole process!
Hello Grace, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
4/5
GoogleStephanie was really helpful when I was looking for somewhere for my daughter. I would recommend this company
5/5
TrustpilotJessica Houghton has been great as my…
Jessica Houghton has been great as my account manager. She always response my enquiries quickly and take prompt actions. 5 star service. Highly recommended.
Good morning Tolga, Thank you so much for sharing your kind words with us about Jessica - she will be thrilled to hear this!Best wishesX1 Lettings
5/5
TrustpilotStephanie Murphy
I have always helped out with summer turnarounds with X1 cleaning. I never have to chase invoices etc as Stephanie always makes sure they are paid on time. The job has always been very busy during this time but if I ever need anything I can just give them a call and they help right away. The X1 Liverpool team are an absolute pleasure to work with. Thank you so much for everything.
Good morning,Thank you very much for taking the time to leave us a review.It is great to hear that you have had such a great experience with Stephanie!Best wishes,X1 Lettings
5/5
GoogleJust want to thank Stephanie Murphy so much for helping me with all the issues deserve a medal
5/5
GoogleReliable company but special shoutout to Caroline who is super friendly and helpful. Lovely to deal with.
5/5
GoogleMelisa was super helpful and friendly and helped me with my queries. She also makes a lovely coffee!
5/5
Googlethe X1 accommodation is amazing, stephanie is so helpful and friendly and it’s a really good accommodation to stay in.
5/5
GoogleFull 5 stars from me. Melisa was very helpful, informative and all around charming, great customer service.
5/5
GoogleHad a viewing today with kieran Johnson, he was very professional, polite and happy to answer ay questions, he also went above and beyond to send me extra info on other apartments he deals with
Hello Melanie, Thanks for taking the time to leave us such great feedback, we're thrilled you enjoyed your viewing with us, and we look forward to welcoming you to your X1 home! Best wishes, Chloe, Copywriter.
2/5
TrustpilotX1 Lettings Liverpool
This is an interim review as my issue is currently ongoing.
5/5
TrustpilotThe team was very helpful
The team was very helpful. Throughout this process, Ella Silva was amazing and professional, answering all of my queries super quick and helpfully!
5/5
TrustpilotRental
Emily was very helpful! Thank you
Hello Luke,We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
5/5
TrustpilotVery friendly and open to suggestions…
Very friendly and open to suggestions to improve communal areas
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
