X1 Lettings Liverpool reviews

★★★★★ 5/5

Google

Thank you so much Stephanie for all your help looking after my daughter. Her move in process was so much more easier with you by her side.

Sylvia · 19 December 2024

★★★★★ 2/5

Trustpilot

Yasmine is an amazing Agent!

Yasmine is an amazing Agent, thank you very much for your efficiency, kindness and elegance.

Jade · 22 May 2025

★★★★★ 2/5

Trustpilot

I don't usually leave bad reviews but...

I can't let it go when it comes to a living situation. A positive -Some of the letting agents here do their job well. Namely Will Davies and Gemma Cozens when she was here. Aside from this the letting agency is not really on the ball. Whilst living here the lift is often out of service, including when I was moving out of the 5th floor. The fire alarms were faulty or perhaps the system was so it would go off several times in the day randomly. In addition, the security in the building regarding fob access is shocking. Plenty of times the main door and door to the stairs were just left open. Numerous times people were able to access the building and steal things. They are quick to get on your back when they realise time has run out and they need information otherwise not really switched on. Don't expect much from X1.

Customer · 4 July 2022

★★★★★ 5/5

Google

Elisha was really helpful when viewing! She answered all of my questions and made the process easy. Thankyou!

Amelia · 15 April 2025

★★★★★ 5/5

Trustpilot

Thanks to Jade and team at

Thanks to Jade and team at the X1 management, been very helpful and professionally done to make everything so easy.Again many thanks to Jade and team for their great work.

Sonor · 23 September 2022

★★★★★ 1/5

Trustpilot

Worst letting agency in the planet

It is the worst letting agency on the planet.First, I rented in the COVID-19 period and the show a very clean apartment but when I moved in it was not clean and many faults such as shower screen was not in place.Second, they never fix faulty things. The shower required some parts and it took 6 months to get them and then they said they were the wrong one. So it was never fixed in period of my contract, 1 year.Third, They cheated in calculation of the last rental period as it was not full month and charged me one extra day and tried to clarify but they start to threaten me that if I do not pay they will report me and my credit will be damaged.Forth, they are liars. When I contact them they start to make excuses which is an obvious lie. They are not trustworthy people.Fifth, the roof of my room fell off in the last week and they did not do any thing to resolve the problem and I had to stay with friends.Sixth, the building is severely damaged and I wonder how the council does not close that building. When it rains water keep dipping every where in the kitchen, rooms, entrance, stairs, everywhere.Seventh, People where smoking in the building which is illegal but when I contact X1 they say we will speak to them and nothing changes. No serious action is taken because they do not want to lose that tenant. They do any disgraceful action for money.There are more things......My advice is avoid them.AVOID, AVOID, AVOID

Joe · 24 June 2022

★★★★★ 5/5

The Trusted Agent

Jayne Brabin is very professional and helpful as my landlord manager

I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in close contact with me helping with all the bureaucratic issues related to an overseas investor like myself. She helped me with dealing with the tax authorities to get all the necessary paperwork. All payments were per schedule and when small mistakes were made she was quick in responding and resolving all issues. I look forward to working with her in the upcoming years.

Mori · 15 November 2016

★★★★★ 4/5

The Trusted Agent

Ease.

If you are struggling to find a proper accommodation, X1 lettings have varieties of accommodation you could choose from. They would not disappoint you! Currently staying at X1 The Studios and David is the manager of this building. Although it is quite a walking distance to University of Liverpool but I am more happy to have him to provide the services, it just makes me as a young teenage girl/student feel more ease when he could provide me with clear answers. It definitely solve my problems and confusion! I would definitely recommend for those who are looking for a place to stay.

Shamine · 11 November 2016

★★★★★ 1/5

Trustpilot

Awful, inhumane property management company

Awful company. Left me with a leaking window and bathroom without a light for months. The building itself - X1 Town Hall - is in serious disrepair and there are rats outside where the bins are. Despite telling X1 I had severe mental health disorders and that I needed the problems to be repaired, it wasn't done. They claimed it was the block management company's responsibility and not their own, but I found out later on that the block management company is just another trading name for their business. Moved out for my own health and safety as leak was going down backwall where electrical wires are, and they have landed a massive list of charges including redecoration and replacement costs caused by damage they didn't fix from the outset. The long-term effect is that my mental health is now shot - the anxiety and depression caused by my experience living with them have resulted in me having to leave my job due to ill health, and now the extortionate costs they have passed on will result in me claiming bankruptcy. No help from the company on how to resolve the matter, no solutions, just demands for money. Awful and inhumane - avoid like the plague!

Andrew · 17 June 2022

★★★★★ 5/5

Google

Amy Mossop at x1 always dealt with my queries, with great professionalism, a wealth of knowledge and commitment. Nothing was ever too much trouble. Thanks Amy 😊 …

Beckie · 25 November 2024

★★★★★ 5/5

Google

Thank you to Steph from the Liverpool office at X1, always there with a smile on her face and happy to help with keys, invoice etc!

Leah · 18 December 2024

★★★★★ 5/5

Google

Come into the office and spoke to Stephanie and what an amazing member of staff you have working for you extremely helpful nothing was ever too much

Kelsey · 2 December 2024

★★★★★ 5/5

Google

Caroline was an absolute life saver for me and my wife back in September this year, when we were locked out of our flat. Thanks for everything!

Jonathan · 2 December 2024

★★★★★ 5/5

Google

Couldn’t recommend X1 enough! During my tenancy Lucas was extremely helpful and quick at resolving any maintenance issues we had, no job was too big or small!

Tasha · 2 December 2024

★★★★★ 5/5

Trustpilot

Jasmine was extremely helpful and…

Jasmine was extremely helpful and considerate when renewing my tenancy, she gets five full stars from me.

Avery · 30 October 2023

★★★★★ 5/5

Trustpilot

Amazing experience!

Roxanne was very responsive and extremely helpful. She has made the whole process very straight forward. I would recommend this team to anyone.

Chris · 20 April 2023

★★★★★ 5/5

Trustpilot

Robert was exceptionally polite and on…

Robert was exceptionally polite and on time. And thorough in his explanations. The property I viewed was also amazing. I recommend!

Ofure · 16 June 2023

★★★★★ 5/5

Trustpilot

We had a positive experience with our…

We had a positive experience with our on boarding process at X1. Asthy was a great support and I would recommend it!

Markus · 15 May 2023

★★★★★ 1/5

Trustpilot

Awful agency.

I can honestly say I have never seen such a terrible, unorganised, sly letting agency so far in my life, to put it lightly. I am a student living in one of the Manchester buildings and while my flat itself was fine (for me- I know other tenants would have other things to say about theirs), the building state and rent I have payed does not even begin to match up for the renting experience. If you need to contact the agency, it takes several phone calls to get through to the office and whenever I have needed to call about an issue, I have constantly been passed to so many people in the office who can't seem to deal with a problem without losing track of the issue. The staff turnover for our building was ridiculous and for a period of my time here I didn't even know who my building manager was. I had to wait at least a month for a kitchen appliance to be put in my flat which was supposed to be there on move-in day and when I phoned in this month constantly asking when it was being delivered they kept claiming they had ordered it but it hadn't been delivered. X1 charge £15 to have a lightbulb changed in student flats which I find absurd, given almost any other student accommodation would do this for free. So you just have to do it yourself and the lightbulbs are very hard to get out of the ceiling. Parcels are constantly stolen from the building due to there being no 24/7 security/concierge (they are only here 7pm-7am), not to mention the front doors constantly being unlocked for anyone to walk in, there have been reports of people trying to get into tenants' flats. Any time issues like these are brought up with them by many, many residents, they never take responsibility properly and claim that the building is safe.The lifts are constantly breaking down and on one occasion it took over a month for the lift to be fixed, not pleasant when you live on the sixth floor and even more of a joke for anyone with disabilities who have been put on higher floors. For 3 days, the building was without hot water and no rent reduction or even a formal apology was made to us as tenants, bearing in mind there are tenants who have young children in the building. Maintenance requests take weeks to be sorted, and I know that some tenants had issues like windows being broken and sewage problems that took months to be sorted. I do not have a car at the building so cannot comment on that, but I see the garage door open constantly meaning anyone can have access to the car park that is meant to be secure for residents.Read the real reviews from tenants like myself before living with X1. It's mad how many fake 5-star reviews are being put on here claiming that so and so are 'so helpful', funny how similar they all are. Avoid, avoid, avoid. It makes me livid to see the amount of awards they have won.

Sophie · 26 April 2022

★★★★★ 5/5

Google

I spoke with Matty at X1 when looking for some new accommodation in Liverpool City Centre. Found him to be extremely courteous and well informed, and have a professional attitude and with excellent customer service. I would happily deal with X1 again as a result of this.

Gareth · 23 September 2024

★★★★★ 5/5

Trustpilot

Had the best experience ever

Swaroop · 18 September 2026

★★★★★ 1/5

Trustpilot

Hugely incompetent, totally useless

Hugely incompetent. Issue after issue not dealt with, never available on the phone/email.To make matters worse, they leave fake reviews on Trustpilot. Check out all the good reviews, they all mention a name, they're all formulaic. They also get landlords to write good reviews (of course landlords will as X1 are making them money). The bad reviews are the only authentic reviews on here. Think very carefully before agreeing to rent with this agency. They are comically useless.

Anonymous · 15 July 2022

★★★★★ 5/5

Trustpilot

Amazing friendly customer service from…

Amazing friendly customer service from start to finish throughout the easy process of getting our apartment. Jade was so helpful along every step of the way, couldn’t fault the service.

Elysia · 8 July 2022

★★★★★ 1/5

Trustpilot

Worst renting experience of my life

Worst renting experience of my life! I rented with X1 for 3 years and 3 different tenancies… first apartment there was vomit in the drawers when I moved in and a filthy mattress however I will say it was resolved within the hour. Second apartment I gave benefit of the doubt, only to be charged when moving out for damage that was there when moving in. Followed by an incompetent account manager attempting to con me out of over £500 when returning my keys and emailing me foreign legislation to try and have me over. By this point I was in my third and final X1 apartment which had a broken sink, filthy mattress which they refused to change and DAMP. The account managers have the worst customer service skills and make no attempt to be polite. X1 liverpool is in a shoddy state, but it’s the management’s attitudes when moving out that will ensure I never choose to rent with X1 again.

Anonymous · 21 March 2022