Trusted Agent profile · Liverpool · Merseyside
★★★★★
1,252 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,252 reviews on three platforms, including 492 Google reviews rated 4.0.
492
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
740
Reviews on Trustpilot
This office
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleWould definitely recommend X1 I spoke to Chloe and she helped arrange a viewing for an apartment. Thank you!
Hello Ryan, Thank you for leaving us such great feedback, we are thrilled to hear about your 5-star experience with X1! Best wishes, X1 Liverpool Team.
5/5
TrustpilotGreat experience with Rosa Criminisi
I must say that Rosa Criminisi the Enquiry and Viewings Account Manager is very professional and has been extremely proactive throughout my application process for the courtyard x1 lettings. Very timely responses and good with emails.On the day of the viewing, I did write down a lengthy list of questions and she was very polite in answering all my enquires. She is very approachable and knows her job. My extra demands was all handled well. Looking forward to enjoying all of what this brings . Thanks again Rosa.
5/5
TrustpilotCommendable Professionalism: Acknowledging Agent Laiqah Khan's Exceptional Support
I am writing this review to express my deep gratitude for our agent, Laiqah Khan, as she has done a great job and went out of her way to make our process smooth and understandable for the referencing team. She has been very thoughtful and kind in understanding the situation while keeping everything professional. She takes into account our personal situation and gives professional assistance to make us feel supported. I will recommend her and give her credit for this move-in process.It is worth highlighting that she has been very swift and fast to respond, as well as understanding. I genuinely appreciate her help.I hope the Lettings Team can acknowledge her professionalism and give her the recognition she deserves too.Truthfully,Ki - Tenant
Hello Izabele, Thank you for taking the time to leave us a 5-star review. We really value your feedback and will be sure to pass this on to the relevant team members. Best wishes, Chloe, Copywriter.
5/5
GoogleMy experience with X1 was seamless from start to finish. I dealt with Steph Murphy who was a dream. She was prompt with her responses and answered all of my questions. Really reassuring and comforting ahead of moving in. A big thank you to Steph!
5/5
TrustpilotReally helpful and efficient
Harrison has been amazingly helpful and efficient throughout the whole process of renting a flat for my son who is a student at Liverpool Uni.I can highly recommend X1 Lettings
Hello Lisa, Thank you for leaving us such a positive review. We are happy to hear about your 5-star experience with X1.Kind regards,Chloe, Copywriter.
5/5
GoogleMelisa has been so helpful and amazing. It was a great and very pleasant experience 😍😍😍 …
Hello Samya, Thanks for taking the time to leave us such great feedback, we're thrilled you enjoyed your experience and we will make sure to pass on your comments! Kind regards, Chloe, Copywriter.
1/5
GoogleMe and my partner moved in to X1 the tower in September 2021, recently moved out this month (May 2022) and I would not recommend the company or the property. Photos on the website show the apartments to be very flashy and well finished but when you go in person it's the house that Jack built! You can tell these apartments were thrown up and rented as quickly as possible with no quality checks. Paint splatters all over the floor, skirting coming loose as well as door frames... They also fail to tell you how loud it is around the property at night the majority of the week as you're right beside a few clubs and ghetto golf... (You're paying minimum £720PCM to live here FYI) When we received our inventory report it said the tap was broken and loose, they still let us move in without repairing this... In fact we had to go through the hassle of arranging a repair as they would not have the common sense to arrange a repair themselves (again £720PCM for this apartment) Parking is mission impossible, you have to pay extra for a parking space which is £75 on top of your rent that is already overpriced and you have to wait until they have one available which can take months... Until then have fun parking around the area that is riddled with double yellows and businesses nevermind the parking on a busy weekend for the clubs. There was times I had to risk a parking ticket just to park even remotely close to home (imagine fighting for a parking space CLOSE TO HOME!) They're also building more apartments in the area so parking will just get worse. The management company VCS for the parking are also absolutely brain dead. Underground parking with a garage door locked entrance, only way to get in is a key FOB... So explain to me how I got tickets from this agency saying I was not allowed to park there because I forgot to display my permit once... Disgrace. There is plenty of complaints about communication on here and it's absolutely true, they won't reply to your emails unless it has to do with not being able to pay rent on time to which they'll suddenly become quite good at replying, if you want to ask about basically anything else, you're better just going to the office in Tithebarn St... Last but not least, when we moved out we had a £165 charge on our reposit, mainly involving a cleaning fee for the apartment and fridge plus £30 to buy and fit 2 lightbulbs... Yes £30 for 2 light bulbs, apparently you get paid £10 each to fit a light bulb, I'd personally love that job, do the bare minimum of twisting a bulb into a socket and getting paid £10 for it. We also scrubbed the apartment and fridge down over 2 separate days and the cleaning fee of £50 was to lift a few hair baubles! £20 for a fridge clean, not sure on what exactly they cleaned as in the photos there's nothing there to clean. Absolute bargain for the cleaning company, absolute robbery more like! kind of sums up how much of a joke the management agency is for this property. Lengthy review but we'll needed. Tenants beware.
1/5
Trustpilotdisorganised
I am compelled to share my utterly frustrating experience with x1lettings, which has been nothing short of a nightmare. Upon moving in, we discovered a broken washing machine, reported it on September 21, 2023, and endured weeks of disorganization.Despite being told on three occasions to expect contractors, no one arrived until October 4, and the issue persisted. Multiple calls to the emergency number about the lack of hot water went unanswered for weeks. After patiently chasing for a month, I requested a rent reduction due to the broken washing machine and no hot water, only to be met with evasion.The washing machine was finally repaired on November 28, 2023, a staggering number of days later. The absurdity of the situation became apparent when we learned that the hot water tank was turned off by a previous contractor, inaccessible to us.Formal complaints and promises for resolution proved futile. They ignored my request for a rent reduction, offered empty apologies, and failed to address the persistent issues. The disregard for tenants' well-being and the blatant lack of organization are disgraceful. My flatmates and I have endured weeks without hot water and a precarious washing machine without any compensation.x1lettings should be ashamed of their appalling service, especially in a student accommodation setting in Manchester. The stress and inconvenience caused by their incompetence are unacceptable. I strongly advise potential tenants to steer clear of this letting agency.Edit: They asked for details to investigate but this has not happened. Don’t be fooled by their false promises and responses to negative reviews. The positive reviews are probably fake as well.
Hello Trina. We are sorry that your experience with X1 has led to 2-star review. We have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Chloe, Copywriter.
5/5
TrustpilotEnjoy the time in our apartment
Very happy Judie received us very efficiently to complete our rental, due to our special situation need to complete the residence before Christmas, Judie put our needs first, so that we can have a stable place to live before Christmas, at the same time, other partners of X1 company are also very willing to help us, the apartment is very complete, the gym also has supporting facilities, there are also parking garage facilities, the new apartment is very good in all aspects, it is really pleasant to stay here
Hello Li, Thank you for taking the time to leave us at 5-star review, we are happy to hear about your positive experience with X1. We will be sure to pass on your feedback to the relevant team members. Kind regards, Chloe, Copywriter.
1/5
TrustpilotDon't let from X1!
Please avoid letting from X1, they're absolutely horrible! The flats are of poor quality, and the management seldom responds to your queries and issues until you actually show up to their office. They also annoy you by holding onto your deposit for months after your contract ends. You will basically be charged for random reasons, and they'll try to eat up your entire deposit. Thank God for DPS that I could raise a dispute & get my money back.
5/5
GoogleHad a very easy and informative experience with X1, a big thank you to Matthew on the phone.
Hello, Thank you for leaving us such great feedback, we are happy you've enjoyed your experience with X1! Kind regards, Chloe, Copywriter.
5/5
TrustpilotGreat customer service
Throughout the application process, Aoife was a huge assistance. As contacted by phone or email, she responded quickly and offered assistance when needed. Without Aoife's support and determination to provide us with the assistance we required, the process would not have gone as smoothly as it did.
Hello,Many thanks for leaving such a great review! We will be sure to share your lovely comment with Aoife, she really is a credit to the team!
5/5
GoogleHere I have to say much thanks to Amy Mossop 😊you are so helpful and very nice. Work fast and good service. …
Hello, Thanks for your fantastic review, we will make sure to pass on your feedback to the relevant team members! Kind regards, Chloe, Copywriter.
5/5
TrustpilotHonestly can’t thank Archie enough…
Honestly can’t thank Archie enough for all his help! I will be a postgraduate student starting September and only had my funding confirmed at the beginning of August, so I was struggling to find anywhere suitable to stay. Archie was brilliant, even when there was nothing available initially I always got quick, polite and friendly responses from him! I’m so grateful he remembered me and got back in touch a few weeks ago when a studio had become available. Excellent booking service! Hoping the high quality service will continue when I move in next week and throughout my stay. Thank you Archie! 😊
5/5
TrustpilotLaura Hannah was amazing she helped me…
Laura Hannah was amazing she helped me so much and made me feel so welcome couldnt recommend enough
Hello Mary, Thank you for taking the time to leave us such a 5-star review, we are thrilled to hear about your positive experience with X1! Kind regards, Chloe, Copywriter.
5/5
TrustpilotI had a leaking tap
I had a leaking tap, and I cannot speak more highly of the x1 lettings team.
Thank you!
5/5
Trustpilothelpful and efficient
Very helpful and communicative throughout the booking process, and everything was done efficiently. No complaints! Shout out to Nikkita for getting me through the whole process easily.
Hello, We are happy to hear about your 5-star experience with X1 Sales & Lettings. We will be sure to pass on your kind words to the relevant team members. Kind regards, Chloe, Copywriter.
5/5
GoogleLucas was very attentive sorting any issues during my stay at The Tower
Hello, Thank you for leaving us such a wonderful review, we're so happy to hear about your positive experience with X1, and we will pass on your kind comments! Best wishes, Chloe, Copywriter.
5/5
GoogleCaroline Davies has been incredibly helpful and responsive in managing my flat. She provides clear answers to all my questions about expenses and income, making the process seamless. She is always responsive and answers all my questions clearly with thorough explanations. Thank you Caroline.
5/5
GoogleHaving purchased an X1 property over 9 years ago, and received guaranteed income for 7 years , I decided to sell my unit. The process of sale was a little drawn out but due to the tenacity and expert advice from Amy Mossop , the sale was completed. Amy certainly was the glue that held the process together and my thanks to her.
Hi John, Thank you for leaving us such great feedback, we're so happy to hear about your positive experience with X1 Sales & Lettings. We will make sure to pass on your comments to our Head of Resale and New Business, Amy! Kind regards, Chloe, Copywriter.
5/5
GoogleAmy was super responsive and informative throughout the entire process, she was invaluable in navigating an otherwise daunting time. Would highly recommend.
Hello Ben, Thank you for leaving us such a positive review, we are thrilled to hear about your 5-star experience with X1 and we will be sure to pass on your feedback! Kind regards, Chloe, Copywriter.
5/5
TrustpilotDuring our viewing Moe was excellent in…
During our viewing Moe was excellent in providing as much detail as he could and also was very flexible with the time.
Hello Andra, Thanks for taking the time to leave us such positive feedback, we will make sure to pass on your kind comments!Kind regards,Chloe, Copywriter.
5/5
TrustpilotDebs
Debs, stephanie and nick are always fantastic in reception!
Thank you Adrian!
1/5
TrustpilotWarning: Avoid This Letting Agent at All Costs - A Tale of Neglect and Incompetence
Honestly, words cannot express how poor this letting agent is. The lack of professionalism, the failure to respond to emails, and the negligence in addressing a serious leak in my apartment for months are just the beginning. It was only after I called them over 200 times, reaching my limit, that they thought to fix it. As for the other maintenance issues that are less urgent, there’s almost no chance of them being addressed. It has reached a point where I have sought legal advice. My advice to others: stay far, far away.
Hello Louis,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Chloe, Copywriter.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
