X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

Strongly dissatisfied with my experience with X1 Lettings.

The end-of-tenancy process was extremely stressful and poorly handled. When disputes arose regarding charges, X1 completely distanced themselves from the situation and repeatedly directed everything through Reposit, leaving tenants with almost no real communication or support from the agency itself.

Fateme · 26 May 2026

★★★★★ 5/5

Trustpilot

Elisha was great and informative

Samuel · 1 October 2026

★★★★★ 5/5

Trustpilot

Jeven was very helpful

Benjamin · 6 October 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience today…

I had a fantastic experience today viewing properties with Elisha. From the very beginning, she was professional, friendly, and incredibly well-organised. She took the time to understand exactly what I was looking for and made sure every property we visited matched my needs and preferences.

Mohamed · 15 April 2026

★★★★★ 1/5

Trustpilot

Poor Value For Money.

Had a bad experience from start to finish. Firstly, move in date was delayed after being told the flat had been left in an awful state and the sofa was in desperate need of replacement. When I moved in, I expected the sofa to have been replaced and the apartment to be clean, but sure enough the old sofa was still there, and the state of it was worse than I imagined - torn to shreds by a pet and riddled with hair. (Not to mention the bed had also been left in a similar state, and had never been replaced in the time I spent there).Despite chasing for months, this was met with long awaited replies, and promises to deliver a new sofa the next week, then the week after, and the week after, until 6 months later, the sofa was replaced. The flat itself had also not been cleaned before I moved in and I was met with food stains all over the walls, as well as ripped paint from where images had been stuck on the wall. It was disgusting. Upon moving out, they have since tried to charge me £550 for damages!!!!! 99% of these was the mess from the previous tenant, including the damage to the bed. There was also several maintenance issues throughout my stay, such as door locked being jammed, leaving me stuck in the flat. As well as communal issues, such as lifts being broken constantly and the communal doors being open, letting anyone and everyone in. Would not recommend.

Courtney · 12 August 2022

★★★★★ 5/5

Google

I’ve dealt with a few property management agents in Liverpool recently, but Melisa truly stood out. She was exceptionally friendly, professional, and patient, taking the time to answer all my (many!) questions in detail. Her prompt responses and helpful approach made the entire experience so much easier. If you’re looking for a property management company that values excellent communication and customer care, I can’t recommend Melisa and the X1 enough. Thank you for your fantastic support!

Amel · 4 December 2024

★★★★★ 4/5

Trustpilot

Overall Good service

X1 lettings has some great individuals who very active and helpful and if you come across them, your job is done. There is a lack of team sense however and the company needs to work really hard on team-working. I called almost 10 individuals for the same problem and each time I had to explain again as no one took notes. Also, I never had a call back which means no one bothered passing on the message to their coworkers. One can totally feel helpless among uncoordinated members. Hopefully they sort this problem.

ZQ · 19 July 2022

★★★★★ 5/5

Google

Had a great viewing with Elisha yesterday, she was super knowledgeable and friendly - answered all my difficult questions and has followed up for us! Fab all round.

Kyle · 11 August 2026

★★★★★ 5/5

Trustpilot

My experience of renting first home in uk…

My experience of renting first home in UK with X1 was second to none!Communication from Roxanne Desmond was exceptional from start to finish and nothing was too much trouble.Any questions or queries were answered/resolved swiftly.Roxanne, her knowledge and customer care is outstanding and she is an asset to X1 sales and letting.

Lkalex · 24 July 2024

★★★★★ 5/5

Trustpilot

Roisin was really helpful and nice!

Tarun · 18 September 2026

★★★★★ 2/5

Google

AVOID AVOID AVOID! Awful quality flats and they will no doubt strip you of all your money for literal routine maintenance work at the end of your tenancy.

Trisha · 8 August 2026

★★★★★ 5/5

Trustpilot

Great service

Harrison has been great. Very efficient service and guided through every step.From the viewing to sorting out the tenancy. Very patient answering all our questions. Just wish we had come to you before. I am sure there are also a team behind the scenes that contribute to the smooth running. Thank you ALL for making a stressful time so easy 😀

Lynne · 27 January 2024

★★★★★ 5/5

Google

I had a very positive experience with Anna when I viewed the platform. She was very chatty and answered all the questions i asked. Nothing was too big for her to sort.

Emma · 11 July 2026

★★★★★ 5/5

Trustpilot

I am just writing a thank you note for…

I am just writing a thank you note for Will Davies, regarding a council issue that i was not responsible for.Such prompt actions by Will and an immediate follow up to myself, have completely reassured my belief in humanity!!..I joke not…small issues for some,not so small for others when they feel an issue is on-going….the very prompt and professional work,re-affirms on my belief in X1 LETTINGS.thank you Will ,you do your company proud!.

Graham · 2 March 2023

★★★★★ 5/5

Trustpilot

Will review

Will was so helpful and as we have moved in with a million questions he has always responded quickly to emails and has given us all the information we needed! Thank you so much to will it’s made our move so much easier having someone we can contact!

Sadie · 13 September 2024

★★★★★ 1/5

Trustpilot

DO NOT LET FROM THIS COMPANY

DO NOT LET FROM THIS COMPANY. Customer service is shocking. I was shown a video viewing with covid. Moved in and the washing machine door was hanging off, damage, fridge freezer broken, wardrobe glass door all smashed, bulbs weren’t working along with stained mattress and every piece of furniture damaged, plug socket broken and unusable, Shower was mould and rotten to name just a few. Reported all of this and got no where. Took 6 weeks to get a new washing machine and that was calling every other day. Moved out after 2 months into my tenancy as the place was shocking and the problems weren’t getting fixed. Was not allowed to leave my tenancy despite it being inhabitable so I paid the remainder of my tenancy and the flat remained empty.I finished my tenancy and I have now been charged for some picture hooks on the wall even though the Maintenance for the property is still outstanding from when I moved in?! Struggle to understand how the previous tenant can leave such a mess, not get billed, but I leave some picture hooks on the wall and I’m charged?Called to raise this and I was told I pay the £40 or I pay an additional £60 to raise the issue? What I’d love to know is why there wasn’t a flat inspection for the property before I moved in that was done so thoroughly as to raise picture hooks as as issue, when I didn’t even have working appliances and lights!Called X1 for months over various issues with the property, and half the time my emails were ignored, they’d say they’d call you back and they don’t and all you get is I’m sorry about that. I’ve shown people the flat I was rented and not one person said they would live there.AVOID.

Paula · 17 May 2022

★★★★★ 5/5

Google

I have recently had a very positive experience with X1. The team were lovely, professional and very knowledgeable. Anna answered all the questions I had and made the process extremely smooth

Charlotte · 11 July 2026

★★★★★ 5/5

Trustpilot

Town hall apartment

Hi Both myself and my son Sean would like to thank Gina clement for all her assistance over the last few days. We were let down last minute with an apartment and Gina s empathy, understanding and extreme efficiency in getting Sean accommodated with 24 hrs was second to none . And for that we are extremely grateful. Thank you Gina Regards Elizabeth and Sean

Elizabeth · 19 September 2023

★★★★★ 5/5

Trustpilot

Good, professional employees make a business work.

I have dealt with Amy Mossop for a few years now. Initially this was on the letting side of the X1 business and more recently she is working on the sales side and helping me sell an apartment. In all the time I have worked with her she has been professional and informative. I especially appreciate that she is responsive including sometimes over the weekend.

James · 18 September 2023

★★★★★ 5/5

Trustpilot

Smooth Application process

I cannot thank Gina enough through this whole process. Trying to find property is so hard and frustrating however Gina was so informative and guided us through every step. From the very first phone call/email to the last, I’m so thankful as she was always there to help with any question we had even when we was both stressing! Couldn’t ask for a better agent!

Mia · 12 September 2023

★★★★★ 1/5

Trustpilot

Worst letting agency

Worst letting agency. Very little compassion and poor communication. Happy to take money from you where possible with little help or understanding Town Hall is falling apart, residents for three years now have been paying for secure parking however the gates have never worked at all. From leaks to mould in the building its in dire need of a proper repair. The sewage pipeline frequently reeks throughout the building in hotter months Loyalty programes were promised however did not developX1 staff wanted to relocate their staff room within the building and in the process gutted out the library and through away all the vintage books. For some duration they continued to advertise the library even though it no longer existed Internet is poor. Alot is general poor for what you pay

Tony · 19 March 2022

★★★★★ 5/5

Trustpilot

Amy Mossop Senior Sales Negotiator with…

Amy Mossop Senior Sales Negotiator with X1 Management - Honest truth!Excellent in all fields. I would employ her myself. I have dealt with Amy over the past 2 to 3 years and I have always received a positive and efficient reaction from Amy albeit on a Monday morning or a Friday afternoon. She is indeed a very safe pair of hands with astute business intelligence with superb awareness of her client's needs, the poor old landlord, in her role as Senior Manager. I will miss her hugely when she moves to her well deserved promoted role in sales. Well done Amy, good luck. I know you have bright future ahead!Thank youRichard Ewen RIBARichard Ewen Architects

Richard · 18 March 2022

★★★★★ 5/5

Trustpilot

Friendly Efficiency

I came over to X1 Management company because I had problems with the previous one and was looking for a new management company to manage my studio flat. So when I approached X1 a very friendly and efficient Amy Mossop took over the marketing of my studio flat. But as it always happens, people get promoted and go on to other jobs in the company. The same thing happened here. She assured me that I would be in safe hands because my flat would be seen over by Samantha Scott who I was assured would be helping and guiding me. She was right of course. One thing I always valued above anything else is the quick efficient response, circumstances allowing. I have been more than impressed since I signed up for X1 Management. Samantha has been very friendly, approachable and understanding as well as being very efficient. The reputation of a company rests on people like Samantha and Amy. If they are good at their job and take it seriously and put their hearts into it like Samantha and Amy, then X1 Management is in good hands. Well done to you all!!

N · 16 March 2022

★★★★★ 5/5

Trustpilot

Samantha Scott - Senior Account Manager

As a landlord with two properties in XI The Tower Liverpool, I would like to say a big thank you to Samantha. Since her recent appointment as my account manager she has been incredibly helpful with the management of both apartments. Her communication is excellent and responds to my emails very promptly! Sam has enabled me to feel confident that as a landlord I will get the best service possible, and that my tenants will also receive that same level of service. This level of professionalism ensures a very successful, trusting and sustainable relationship. Thanks once again Samantha and I would highly recommend the services of X1 for landlords and tenants alike.

Michael · 15 March 2022