5/5
TrustpilotElisha was great with information
Elisha was great and provided me with all the required information while I viewed the property.
Trusted Agent profile · Liverpool · Merseyside
X1 Lettings Liverpool reviews
★★★★★
1,246 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,246 reviews on three platforms, including 490 Google reviews rated 4.0.
490
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
736
Reviews on Trustpilot
This office
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Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
Landlords5 reviews
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
Tenants10 reviews
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHORRIBLE COMPANY
Horrible experience with this letting company. We were contacted to take apartments through our company, to which we had meetings in the Manchester office regarding. They requested holding fee which we paid within the day of them asking, then nothing.... no contact regarding anything. We had to contact them asking what was going on, when will referencing be done etc, to be told they are busy and will get to us. After 4 weeks they said they will send us a link to do the referencing which we never got! Then a email to say we failed referencing due to the length of our company. The Reception team have no idea what they are doing and the manager Jayne is very rude and never has time and gave lie after lie, and was clearly trying to do this behind everyones back. When told we wanted all of our money back we were told NO REFUNDS! when I went down to the office, Jayne just gave excuse after excuse and then agreed to refund us and also then blamed one of her members of staff, saying she doesn't know what she's doing. It was a lie after a lie with this company and a waste of a month of work for our company with no sincere apology from anyone. The Manchester office clearly needs a new manager. Disappointing experience to say the least.
Agent replied · 29 September 2023
Hello Megan, I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further. Kind regards, Matty Brand Ambassador.
5/5
TrustpilotMy agent Roxanne was incredible the…
My agent Roxanne was incredible the entire way through my moving period. A very polite and respectful lady who is always reliable. Whenever I had any issues or enquiries she was there immediately, without hesitation and always talked me through everything in amazing detail, making sure everything was clear and understandable. My move couldn’t have been as smooth and easy without her help!
Agent replied · 24 August 2024
Hello Ben, Thank you for taking the time to leave us a 5-star review. We're thrilled to hear about your positive experience with X1, and we will make sure to pass this on to the relevant team members! Best wishes,Chloe, Copywriter.
5/5
TrustpilotGreat company and staff
Great company, offering great pricing for its value with friendly property & account managers willing to go over and above to help! Special thanks and praises to Jennaya Baines (tenancy care manager for Liverpool’s X1 The Tower). Jennaya was not only willing to help and answer any questions but also offered great support and was always happy to go over and above to assist with anything needed (even during times when she was in leave).
Agent replied · 25 November 2023
Hello,We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
5/5
TrustpilotOutstanding Letting Assistant
Initially I had found an X1 property that had unfortunately already been taken, after a quick phone call to X1 I was passed onto an agent called Anna.Anna was unbelievably helpful in showing me and my partner an alternative letting option and arranged the viewing as soon as possible. The property was extremely good, although not the one we initially wanted Anna was able to provide us with an excellent alternative and was very professional and friendly during the viewing!
Agent replied · 29 September 2023
Hello Matt, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
5/5
GoogleHad a really positive experience with Isabella. She was very helpful, welcoming and professional throughout. She answered all my questions and never made me feel rushed. Thank you for such a positive experience - she’s a real credit to the team !
Agent replied · 11 October 2026
Thank you for your lovely review about Isabella. We will be sure to pass your kind words over.
5/5
TrustpilotMolly is fantastic
Molly is fantastic, she was really helpful with the viewing, thank you Molly!
5/5
TrustpilotViewing
Elisha made the viewing pleasant and her customer service was lovely Thankyou
5/5
TrustpilotElisha was great
Elisha was very helpful and made the viewing and application process effortless. Great experience.
5/5
TrustpilotAnna was lovely and informative when…
Anna was lovely and informative when showing us around at a viewing.
5/5
TrustpilotIt was an amazing experience
It was an amazing experience, thank you Peter , Micheal and Phil.
5/5
TrustpilotJevan is very helpful dude and fast…
Jevan is very helpful dude and fast with responding thank u!
1/5
TrustpilotAbsolutely appalling
Would give it a 0 if I could - absolutely disgraceful my son is a student in this appalling accommodation water has been pouring in for 2 days cannot get any response at all - started as a leak with fungi but is now running in ceiling is about to come down - on call emergency plumber cannot be contacted and emergency maintenance cannot be contacted. Property is uninhabitable any advice please?? would love to be able to attach video and photos you would not believe27.04.23 - I have seen the response from X1 - still extremely disgusted - 6 weeks on and still no action at all taken, had to move out of the room on the 1st day of the issue due to the damage and as it was determined it is waste water that is leaking in and fungi grew extremely quickly, the light fitting was still live and full of water. Following persistent chasing from us, the excuse given for not doing anything is the contractor is unable to get access to the property above, but we are aware the tenants are there. Extremely disappointing and disgusted.23.05.23 - and so it continues no further forward accommodation is still inhabitable and no communication. Would never allow anyone to stay there. Absolutely disgraceful. Please do not use.
Agent replied · 29 September 2023
Here at X1 Sales and Lettings, we strive to utilise your feedback to improve the services we offer. In this particular case, are we very sorry for the experience you have had with X1 and any inconvenience this may have caused? We have sent you a direct email for more information about your review so we can make sure we can communicate your feedback to the appropriate team members.Kind regards,Matthew, Brand Ambassador.
5/5
GoogleI had the best experience with Anna, throughout the whole process she was friendly and so helpful. She helped with all my questions about the Platform and made the booking process so easy. Would definitely recommend!
Agent replied · 11 October 2026
Thank you for your positive review. We will be sure to pass on your kind words to Anna.
5/5
GoogleI am thoroughly impressed by how well my maintainence issues were managed by the team, especially Harry! He was the most supportive and understanding agent I could ever be assigned to. Even when matters kept on delaying due to unforseen reasons/ reasons beyond our control, Harry could keep me updated regularly about whats happening and how he cab try to tackle that! He stuck with me throughout to ensure that it's resolved without ever making me feel like it's my issue to resolve with. 20/10 reccomend him to anybody who stays at X1 lettings!
Agent replied · 29 September 2023
Hi Menon, Thank you for taking the time to leave this review. Glad to hear you were happy regarding the maintenance work required was organised and dealt with promptly. Harry will be chuffed to hear your feedback. All the best, X1.
1/5
TrustpilotDon’t bother booking a viewing
Me and my friend booked a viewing with Anna at X1 the Gateway in Manchester for Saturday 29th April at 12:15. We turn up and wait for half an hour and still no show of anyone. We tried ringing the lettings office number twice and no answer, so we drove to the lettings office to speak to someone. An asian man (I think his name was Tushnar) answered the door and I explained to him that no one had showed up to our viewing. He apologised and said Anna is off sick. He also said that he can’t leave the office due to it only being him in there so he was going to book us in for a viewing the following day at 2pm (Sunday 30th). He stated that it will be with Anna again or if not then it will be someone called Ashley. We turn up today at 2pm and the same thing happened no one showed up. We rang the office again 3 times and no answer so we went to the lettings office again. It was the same man from yesterday and I explained that someone hadn’t shown up for the second time. He stated that he never got round to booking us in for today (Sunday 30th) because he was too busy. We didn’t get a single phone call or email either of the days to tell us that either of the viewings weren’t going ahead and that he didn’t even book us in for the Sunday in the end. Me and my friend are so angry that X1 have wasted both of our time travelling and paying for parking on both days for our viewings to not go ahead. He also stated that no one would have answered the phone today due to him being out on viewings when yesterday he said that he couldn’t leave the office because he was the only one there ?? Completely contradicting his excuses. I completely understand if staff are off sick but it would’ve been nice to have been informed by a phone call or email to tell us this. And he also promised that we were going to have a viewing today when he didn’t even book us in the second time. Disgusting customer service.
Agent replied · 29 September 2023
Hello Ella,I am very sorry to hear about your negative experience with X1, I have spoken to the manager of The Gateway that is making sure to investigate this further and to make sure this does not happen again. Kind regards, Matthew, Brand Ambassador.
5/5
TrustpilotRoisen was very kind and friendly
Roisen was very kind and friendly, got a free buzz ball so i’m happy
5/5
TrustpilotJevan was extremely helpful and was…
Jevan was extremely helpful and was able to answer any questions i had!
5/5
TrustpilotMs Laiqah khan
Ms Laiqah khan provided exceptional support during the referencing process and was notably prompt in addressing any follow-up queries. Anyone familiar with the referencing process would understand the value of being consistently informed throughout. The flat that was shown to me was in superb condition, and Laiqah made sure to guide me through each part of the flat, even going so far as to suggest the most suitable WiFi service.
Agent replied · 24 February 2024
Hello Omar, Thank you for taking the time to leave us a 5-star positive review. We will be sure to pass on your feedback to the relevant team members.Kind regards,Chloe, Copywriter.
5/5
TrustpilotAll my thanks to Harrison and the X1 team
I was in a really desperate situation to move in to somewhere as soon as possible, as I had already started work and hadn’t managed to actually move into Liverpool after being let down by multiple estate agents. Thanks to Harrison though he was able to help me out as best as he could to get me a place as soon as possible, although I know he had multiple people interested in the place it felt like he gave personal and directed effort towards me to help me as much as he could. Through the application process I was in the X1 lettings office and making calls most days to try and hurry the process as best I could, although I’ve worked in customer service for a long time and I know how much of a hassle I was probably making myself Harrison made plenty of time to listen to me every time I came in or called, as well as encouraged me to keep on coming in if there were any more problems. I genuinely don’t think I would have got as good of a place so quickly anywhere else and I would directly attribute that to Harrison and the X1 teams effort towards being personable, knowledgeable and efficient.
Agent replied · 29 September 2023
Hello Jack,We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned.Kind regards,Matthew,Brand Ambassador.
5/5
TrustpilotJevan made me feel really comfortable…
Jevan made me feel really comfortable throughout my moving process!
5/5
TrustpilotMichael and Peter were very warm and…
Michael and Peter were very warm and friendly to us.
1/5
Googlebeen like 3 weeks we informed that our wifi is not working no action its been 2 days the life is not working worst management no one entertains you if you have any problems
Agent replied · 22 August 2026
We’re sorry to hear about the ongoing issues with the Wi-Fi and lift, and understand how disruptive this must be. We also apologise that you have felt unsupported when reporting these problems. We appreciate you bringing this to our attention and your feedback will be taken on board.
5/5
TrustpilotJevan was very friendly and in dept…
Jevan was very friendly and in dept about the viewing.
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Questions about X1 Lettings Liverpool
What do buyers say about X1 Lettings Liverpool?
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
What do landlords say about X1 Lettings Liverpool?
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
What do tenants say about X1 Lettings Liverpool?
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
